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윈덤 가든 산호세 실리콘 밸리 여행 후기

3.5 out of 5
윈덤 가든 산호세 실리콘 밸리
399 Silicon Valley Boulevard, San Jose, CA

이용 후기

6.4
평점 10 - 훌륭해요. 1327개 이용 후기 중 344개" "
평점 8 - 좋아요. 1327개 이용 후기 중 266개" "
평점 6 - 괜찮아요. 1327개 이용 후기 중 248개" "
평점 4 - 별로예요. 1327개 이용 후기 중 196개" "
평점 2 - 너무 별로예요. 1327개 이용 후기 중 273개" "

6.6/10

청결 상태

7.0/10

직원 및 서비스

5.8/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

10/10 - 훌륭해요

Songkyung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2021년 6월 28일
We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits. Best Regards, Customer Care Team

8/10 - 좋아요

Vince

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Manager 님, 2024년 3월 25일
Hello Vince,We are glad to hear you had a positive experience at our hotel! We hope to welcome you back soon for another great stay.

4/10 - 별로예요

Mamdouh 님, Encinitas

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Place is a last resort. Nice staff, but poorly cleaned. Last resort.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello Mamdouh,We appreciate your feedback regarding our staff and take cleanliness seriously. Your comments will be shared with our team for review and improvement. For any further assistance or feedback, please do not hesitate to contact our management team directly.

4/10 - 별로예요

Robert

연인과의 여행, 출장 여행
별로예요: 숙박 시설 상태 및 시설
Property looks run down ,spattered paint all over property interior including rooms ,broken elevator,broken toilet seat ,no bathtub stopper to fill tub up,loud tv in room Nextdoor loud people in halls
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Robert,We appreciate you bringing your experience to our attention. Guest feedback is valuable for our constant improvement. Rest assured, we will investigate these issues internally. Thank you for choosing to stay with us.

6/10 - 괜찮아요

Chloe

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
.
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 19일
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 - 좋아요

Phillip

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 20일
Hello Phillip,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.

10/10 - 훌륭해요

Ethen

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
Outside: People do not park in appropriate spaces. Trash not picked up
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Hello Ethen,Thank you for sharing your feedback with us. We encourage guests to park in designated areas and our team will be reminded to monitor this closely. Rest assured, we will address the trash pickup concern promptly to uphold our standards of cleanliness.

10/10 - 훌륭해요

Mayra

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice quiet area and clean
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Hello Mayra,We are delighted to hear that you enjoyed the peaceful ambiance and cleanliness of our hotel. Your satisfaction is our top priority, and we strive to maintain high standards for all our guests. Should you have any further feedback or need assistance, please don't hesitate to reach out to our management team directly.

10/10 - 훌륭해요

Talia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean rooms and friendly staff. Parking was full and did have to walk a bit but overall Would recommend.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 17일
Hello Talia,We are thrilled to hear that you found our rooms clean and our staff friendly during your stay. While we apologize for any inconvenience with parking, we appreciate your recommendation and hope to welcome you back soon for another enjoyable experience.

8/10 - 좋아요

John

좋아요: 청결 상태
I had coffee one day
2024년 3월에 4박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Hello John,We appreciate your feedback and thank you for choosing to stay with us. If you have any concerns or feedback about your stay, please feel free to reach out to our management team directly. Your input will help us enhance the experience for future guests.

10/10 - 훌륭해요

Isaac L

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice hotel
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 15일
Hello Isaac L,We appreciate your positive feedback about our hotel. We strive to provide a pleasant experience for all our guests. If there's anything we can do to enhance your next stay, please reach out to us directly. We look forward to welcoming you back soon.

10/10 - 훌륭해요

Celeste

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
beautiful property and accessible location
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 12일
Hello Celeste,We're thrilled to hear that you enjoyed the beauty of our property and found our location convenient for your stay. Your feedback is greatly appreciated, and we hope to welcome you back again in the future.

10/10 - 훌륭해요

Sean

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very accommodating
2024년 3월에 4박 숙박함
답변 제공: Manager 님, 2024년 3월 12일
Hello Sean,We're delighted to hear that you found our hotel accommodating. Our team always strives to provide exceptional service. If there's anything we can improve on, please feel free to reach out to our management team directly. Thank you for your feedback.

2/10 - 너무 별로예요

Jennifer 님, Avila Beach

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hairs in the bed, torn shower curtain, clogged sink, no amenities to speak of.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 9일
Hello Jennifer, We apologize for any inconvenience caused during your stay. We take all feedback seriously and will address these concerns with our team for improvement. Your comments help us enhance our guest experience.

10/10 - 훌륭해요

LaShay

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 5일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 - 좋아요

Sam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ok
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 6일
Hello Sam, We appreciate you taking the time to share your feedback with us. Your comments are valuable in helping us improve our services for future guests. If you have any further concerns, please don't hesitate to reach out to our management team. Thank you for choosing to stay with us.

2/10 - 너무 별로예요

Staci

가족 여행
별로예요: 청결 상태, 직원 및 서비스
It was late at night when I checked in, I had no hot water. There was blood on the sheets. And there was two vodka bottles under the bed. And was not compensated for nothing. I stayed here more than once. This was the first time I’ve ever experienced something like this. Definitely won’t be coming back.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 6일
Hello Staci, I'm sorry to hear about your recent experience at our hotel. Your feedback is important to us, and I would recommend reaching out directly to our management team to address your concerns further. We strive to ensure all our guests have a comfortable stay and we value your loyalty towards our property. Thank you for bringing this to our attention.

2/10 - 너무 별로예요

Hanibal

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Smelled funky, bathroom was filthy, and no one was able to help.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 2일
Hello Hanibal, We're sorry to hear about your experience. Your feedback is valuable, and we will address this with our team to ensure we meet our high standards. For any further assistance or feedback, please reach out to our management team directly.

10/10 - 훌륭해요

Edna 님, Stockton

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Edna,We are delighted to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please do not hesitate to reach out to us. We hope to welcome you back again soon for another wonderful experience!

2/10 - 너무 별로예요

Joice

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The smell is horrible to begin with inside the lobby and in the room was worse. It says no smoking but yet rooms and hallways smell like people smoke. The bedding was beyong disgusting. Housekeeping obviously not a priority. I tried two diffremt rooms, and i was like nope not staying here at all. I left adter 30mins. Dont book here.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 22일
Hello Joice, We appreciate your feedback regarding your recent stay. We take all guest concerns seriously and will address the issues you highlighted with our team. We strive to provide a pleasant environment for all our guests and regret to learn about your experience. Please contact our management team directly to discuss your concerns further.

2/10 - 너무 별로예요

Michael

2024년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 21일
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 - 훌륭해요

JESSICA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 23일
Hello JESSICA,We appreciate your feedback and are glad you had a positive experience at our hotel. We hope to welcome you back soon!

2/10 - 너무 별로예요

Isabel 님, Los Banos

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel needs to be updated … lobby was nice loved the lobby went to my room horrible. Had to switch rooms first room air not working and stain on ceiling furniture old. Second room horrible smell had to air out bed uncomfortable l
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 15일
Hello Isabel, Thank you for sharing your experience with us. We appreciate your positive feedback on our lobby and apologize for the issues you encountered with your room. We strive to provide a comfortable stay for all our guests and will take your comments into consideration for future improvements.

6/10 - 괜찮아요

Jamie 님, Santa rosa

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Security latch was broken, furniture had screws picking out the side and cut my leg, the window had been broken into before and was not lockable. Some kind of bodily fluids on the walls in the bathroom, could not tell if it was blood or poop or vomit. No carts to carry in luggage. Key card locked me out every day I was there for a week. Will not return.
2024년 1월에 3박 숙박함
답변 제공: Manager 님, 2024년 2월 9일
Hello Jamie,Thank you for sharing your experience with us. We apologize for any inconvenience caused during your stay. We appreciate your feedback and have passed it onto our maintenance team to address the security latch, furniture, and window concerns. Our housekeeping team will also ensure the cleanliness standards are improved. Regarding the key card issues and luggage carts, we apologize for any inconvenience caused and will look into this matter further. We value your feedback and will use it to improve our services.

2/10 - 너무 별로예요

Jesus

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property is run down! Carpet being taped down, base boarded nailed down with exposed drywall nails, walls scuffed. It felt unsafe to some degree.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 10일
Hello Jesus,Thank you for your feedback regarding your recent stay. We appreciate your comments and apologize for any inconvenience caused. We take the safety and comfort of our guests seriously and will address these concerns with our maintenance team to ensure all areas of the property are in optimal condition. We value your input and hope you will consider staying with us in the future.

4/10 - 별로예요

Peter

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed one night. The carpet was stained. The chair had a hole in it. The bath was clean, but the door was worn on the bottom and opened on the toilet. There was only one wash cloth.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 9일
Hello Peter, Thank you for bringing these concerns to our attention. We apologize for any inconvenience caused. We appreciate your feedback and will share it with our team to ensure improvements are made. Please do not hesitate to reach out to our management team directly to discuss your experience in further detail.

2/10 - 너무 별로예요

YONGSOOK

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First checked in. There a a hugh roach next to thr toilet so they chsnged the room but overall room is not clean but bed sheet is clean. I will never stay there.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 9일
Hello YONGSOOK, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 - 너무 별로예요

Samuel

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool and spa closed, only reason we booked there. Room was dirty and rundown
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 9일
Hello Samuel, Thank you for your feedback. We apologize if the closure of the pool and spa was disappointing. Our team strives to provide a clean and inviting environment, so we're sorry to hear about your experience. We appreciate your valuable input and will use it to improve our services. Please feel free to contact our management team directly for further assistance.

10/10 - 훌륭해요

victormatal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy buen precio
답변 제공: Manager 님, 2024년 2월 8일
Hello victormatal,Gracias por su comentario sobre nuestro hotel. Nos complace saber que consideró nuestro precio como favorable. Apreciamos su apoyo y esperamos darle la bienvenida de nuevo en el futuro.

6/10 - 괜찮아요

kevin

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful lobby. Furniture was stained in damaged.. Property shows it's age. Staff could be more friendly
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 7일
Hello kevin, Thank you for your feedback on our lobby and property. We appreciate your observation about the furniture and will address it accordingly. We strive to provide a warm and welcoming environment, and we will remind our staff to be more attentive and friendly. We value your input and hope to have the opportunity to welcome you back in the future.

8/10 - 좋아요

Kimberly Dallasia

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Kimberly Dallasia,We appreciate you choosing our hotel for your stay! If you have any further feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon for another great experience!

10/10 - 훌륭해요

SIMRANPREET

2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 6일
Hello SIMRANPREET,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a wonderful experience with us. We hope to welcome you back soon for another exceptional stay.

6/10 - 괜찮아요

Robert

This message is for Wyndham. This property does not meet the refurbish standards of other Wyndham properties I have been to. Workmanship is substandard and it shows with wallpaper coming apart at the seams, toilet paper holders falling off the wall and bathroom grout a mess. Furniture design is nice but cheap. Check it out. Otherwise it was a very quiet nice room.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 6일
Hello Robert, Thank you for choosing our hotel and taking the time to share your feedback. We appreciate your observations regarding the refurbishment standards and apologize for any inconvenience caused. We will certainly address these concerns with the appropriate team. We're glad to hear you enjoyed the quietness of your room and hope to welcome you back soon for an even better experience.

4/10 - 별로예요

Cesar

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s nice from the outside but walking in it had a weird smell . The rooms smelled like something died . Beds weren’t properly made . Room just looked a mess .
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 3일
Hello Cesar,Thank you for staying with us and sharing your feedback. We apologize for any inconvenience you may have experienced during your stay. At our hotel, we strive to provide a comfortable and pleasant environment for our guests, and we regret that this wasn't the case for you. Your comments will be shared with our housekeeping team to ensure that improvements are made. We appreciate your input and hope to welcome you back for a better experience in the future.

4/10 - 별로예요

Taresa L. 님, Lodi

출장 여행
별로예요: 숙박 시설 상태 및 시설
Room had a few issues. Bed-frame much bigger than the mattress causing shin bumps. AC/Heat did not work. Unable to use the fan to drown out the hallway noises. Phones did not work. Coffee maker did not work despite moving to different plugs.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 3일
Hello Taresa L., Thank you for sharing your recent experience at our hotel. We appreciate your feedback regarding the bed-frame, AC/Heat, fan, phones, and the coffee maker. We apologize for any inconvenience these issues may have caused you during your stay. We kindly request that you contact our management team directly to further discuss your concerns and assist you in any way we can.

10/10 - 훌륭해요

Minh

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
i like it’s near freeways.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 1일
Hello Minh,Thank you for sharing your feedback on our convenient freeway location. We appreciate your positive comment and are pleased to know that our proximity to the freeways was beneficial during your stay. We hope to have the opportunity to welcome you back in the future.

4/10 - 별로예요

Catherine

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
TV was broke in our room. Kept trying to fix it then finally moved us to a different room that had no towels or shampoo. Took three tries for the staff to get us the right number of towels and enough shampoo for three people. Not very clean. Wouldn't stay here again. Wyndham has gone downhill.
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 29일
Hello Catherine,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the TV and the issues with the towels and shampoo. We strive to provide our guests with a comfortable stay and will address these concerns with our staff to ensure they do not reoccur. Your comments are important to us as we continuously work to improve our services. We appreciate your loyalty and hope to have another chance to better serve you in the future.

6/10 - 괜찮아요

Khiem

출장 여행
좋아요: 직원 및 서비스
it was okay for the price
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 27일
Hello Khiem,Thank you for taking the time to share your feedback with us. We appreciate your acknowledgement of the value for money provided during your stay. We hope to have the opportunity to welcome you back in the future and exceed your expectations.

6/10 - 괜찮아요

Jennifer

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The lobby was nice and updated, the room and bathroom were clean but need desperately to be updated from carpet, wallpaper to the furniture. There was a kuerig coffee pot but no cups nor glasses to use. Also there is a microwave and refrigerator but I did use. The staff were all very nice and polite. I felt very safe as this was the first time I was staying alone. Nonetheless I would stay here again because out was clean and safe.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 25일
Hello Jennifer, Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found our lobby nice and our staff very nice and polite. We appreciate your suggestions regarding the updates needed in the room and bathroom, as well as the availability of cups and glasses. We value your safety and are glad you felt secure during your stay. We hope to welcome you back in the future for another clean and safe experience.

10/10 - 훌륭해요

Jacqueline

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 25일
Hello Jacqueline,We're delighted to hear that you had an outsatnding experience during your stay with us! We strive to provide outstanding service to all our guests, and we're thrilled that we met your expectations. We hope to welcome you back in the future for another outstanding stay!

2/10 - 너무 별로예요

Valerie

연인과의 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was staying one night for a wedding. My car was broken into, many valuable items taken. I am self employed and my tools are gone. On top of that family photos were taken. When i asked front desk for help with a non emergency line it felt like i was inconveniencing the front desk staff. I was shown no empathy. Bad energy
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 23일
Hello Valerie, We sincerely apologize for the inconvenience you experienced during your stay. Our team deeply regrets the unfortunate incident with your car. However, we would like to clarify that our staff's top priority is always the safety and well-being of our guests, and any emergency situations are promptly escalated to the appropriate authorities. We apologize if their response felt less empathetic than desired. We appreciate your feedback and will work to address this issue internally to ensure better guest experiences going forward.

4/10 - 별로예요

Steven

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 23일
Hello Steven, We apologize for any inconvenience you may have experienced during your stay with us. We encourage you to please reach out to our hotel directly with any feedback you have so we can address and improve any concerns you may have had. We value our guests' satisfaction and appreciate the opportunity to make things right.

2/10 - 너무 별로예요

Steve

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 20일
Hello Steve,We apologize for any inconvenience you may have experienced during your stay. We encourage you to reach out to our hotel directly so we can address any specific issues you encountered. We appreciate your feedback and value your input.

2/10 - 너무 별로예요

Billy

2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 20일
Hello Billy,We're sorry to hear that your experience with us was not up to par. Please reach out to us directly so that we can address any concerns you may have had during your stay. We hope to have the opportunity to make it right for you.

8/10 - 좋아요

Silvy

답변 제공: Customer Care Team 님, 2024년 1월 17일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

Ignacio

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 2일
Hello Ignacio,We are delighted to hear that you had a fantastic stay with us! We strive to provide excellent service and it's always rewarding to receive positive feedback. We hope to welcome you back in the future for another wonderful experience at our hotel.

10/10 - 훌륭해요

Jacqueline

좋아요: 청결 상태, 직원 및 서비스
답변 제공: Manager 님, 2024년 1월 14일
Hello Jacqueline,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We appreciate your support and hope to have the opportunity to welcome you back again in the future. Safe travels!

4/10 - 별로예요

Aurora

출장 여행, 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Needs renovation. Deposit is charged and then refunded.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Aurora, Thank you for sharing your experience with us. We appreciate your feedback regarding the need for renovations. Our team strives to provide a comfortable stay for all our guests and we will take your comments into consideration for future improvements. Regarding the deposit, it is our standard procedure, as stated in our policies, to charge and refund it upon check-out. If you have any further concerns, please reach out to our management directly.

8/10 - 좋아요

Sandy

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 28일
Hello Sandy,Thank you for choosing to stay with us! We’re glad that you had a positive experience during your stay. If you have any further feedback or comments, please don't hesitate to reach out to us. We hope to welcome you back soon!

4/10 - 별로예요

Supurna

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
1. I had booked a king bed they assigned us to a queen bed. 2. Restaurants have closed down. 3. No water or coffee in lobby because they have run out of cups. ??? 4. Substandard rooms and facility 5. Very high rates compared to amenities
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 9일
Hello Supurna, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused regarding the bed allocation. As for the closed restaurants, we regret to inform you that it was a temporary closure due to unforeseen circumstances. We apologize for any inconvenience this caused. Regarding the water and coffee in the lobby, we apologize for the inconvenience and have taken note of your feedback. We continuously work towards improving our facilities. We regret to hear that you found our rooms and facilities substandard, and we appreciate your feedback. We strive to offer competitive rates based on market standards. We appreciate your understanding and hope to have the opportunity to host you again in the future.