Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Dear Daniel,We sincerely apologize for the experience you had during your stay.  Cleanliness is a top priority, and we regret that we fell short of your expectations.  Immediate action will be taken to address the cleanliness issues you encountered in the bathroom and room.  Regarding the smell, we'll investigate and rectify any underlying causes promptly.  We appreciate your feedback as it helps us improve.  We hope to have another opportunity to provide you with a much-improved experience on your next visit to LAX.Sincerely,Hawthorne Plaza Inn Management

Dear Danna,We apologize for the inconvenience you experienced upon arrival.  Providing attentive service to our guests is our priority, and we regret that you had to wait due to the staff member being on the phone.  Your feedback is valuable, and we'll address this issue with our team to ensure prompt assistance for all guests.  We appreciate your patience and hope that despite this initial setback, you had an enjoyable stay.  We hope to have the opportunity to welcome you back for a smoother and more pleasant experience in the future.Best Regards,Hawthorne Plaza Inn Management

Dear GEORGE,We apologize for any inconvenience caused by our television selection and the lack of elevator access.  Your feedback regarding the programming is noted, and we'll review our offerings to ensure a more enjoyable experience for all guests.  We understand the importance of accessibility and will do our best to accommodate special requests in the future.  Regarding parking fees, we strive for transparency and regret any inconvenience caused.  Your input is valuable, and we appreciate your candid review.Thank You,Hawthorne Plaza Inn Management

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Dear Juan,Thank you so much!  Knowing that you enjoyed your time with us indeed makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon next time you visit the area.We would love to have your company once again at Hawthorne Plaza Inn.Best Regards,Hawthorne Plaza Inn Management

Thanks for staying with us. We appreciate your feedback!

Dear Blake,We're pleased to hear that you had a pretty good stay with us at an affordable price.  It's great to know that you found the room and bed clean and comfortable.  We apologize for any inconvenience caused by the mold and damage in the tub; your feedback helps us address such issues promptly.  Thank you for choosing us, and we hope to welcome you back for an even better experience in the future!Best Regards,Hawthorne Plaza Inn Management

Dear Kiara,We sincerely apologize for the unsatisfactory experience you encountered during your stay.  Your feedback regarding cleanliness and maintenance issues is concerning and not reflective of our standards.  Rest assured, we are addressing these issues promptly to ensure they are resolved.  We understand the importance of a sanitary environment and regret any inconvenience caused.  Your satisfaction is paramount, and we hope to have the opportunity to provide you with a more pleasant experience in the future.  Thank you for bringing these concerns to our attention.Best Regards,Hawthorne Plaza Inn Management

Thanks for staying with us. We appreciate your feedback!

Dear Shigeru,We deeply apologize for the inconveniences you experienced during your stay.  Your concerns regarding the TV and cleanliness issues are genuinely regrettable, and we assure you that corrective measures will be taken to enhance our service.  We appreciate your feedback as it helps us improve.  Regarding the absence of breakfast service, we understand its importance and will explore options to better accommodate our guests.  We value your insights and hope for an opportunity to regain your trust in the future.  Thank you for bringing these matters to our attention, and we appreciate your understanding.Thank You,Hawthorne Plaza Inn Management

Dear Jessica,We appreciate your consistent patronage and positive feedback.  It's wonderful to hear that you enjoyed the flexibility to choose your floor due to lower occupancy.  We're glad you found our parking rates reasonable.  Our goal is to ensure a pleasant and customizable experience for our guests. Thank you for your continued support, and we look forward to welcoming you back for another enjoyable stay.  Safe travels!Best Regards,Hawthorne Plaza Inn Management

Dear lynden,We appreciate your feedback.  Parking fees are sometimes necessary to maintain and secure facilities, but we understand this may impact the overall guest experience.  We'll consider your input as we continually assess our policies.  If there's anything else we can do to enhance your stay or if you have further concerns, please feel free to reach out to our management team.  We value your feedback and hope to provide a positive experience for you in the future.Thank You,Hawthorne Plaza Inn Management

Dear Tim,We sincerely apologize for the inconveniences you faced during your stay.  Your feedback regarding parking fees, lack of shuttle service, and disturbances from outside activities is concerning.  We are reviewing our policies to provide a more seamless experience.  Please accept our apologies for the inconvenience with your van and the room deposit.  We appreciate your input, and rest assured, steps are being taken to improve.  We hope you consider giving us another chance in the future to showcase the improvements we're making.Best Regards,Hawthorne Plaza Inn Management

Dear Jose,Thank you for rating your stay at  Hawthorne Plaza Inn.  We are glad to learn that your stay at our Hawthorne Plaza Inn Hotel was good; however, we would love to know how we could've improved your experience.  Don't hesitate to contact us to provide more details about your experience so we can continue improving our product and service.Best Regards,Hawthorne Plaza Inn Management

Dear Kevin,Thank you for bringing the issue to our attention, and we appreciate your patience.  We're pleased to hear our team promptly addressed the matter and fixed the shower head within 40 minutes.  Guest comfort is our priority, and we apologize for any inconvenience caused.  Your feedback helps us improve, and we hope to provide you with a seamless and trouble-free stay in the future.  Thank you for choosing us, and we look forward to the opportunity to host you again.Best Regards,Hawthorne Plaza Inn Management

Dear Noe,We deeply value your feedback and apologize for any inconvenience caused. Our commitment to excellent service remains unwavering, and we appreciate your recognition of our lovely location. Regarding parking charges, we strive to maintain competitive pricing while providing secure parking facilities in high-demand areas. We'll review our policies to enhance transparency and ensure a more pleasant experience for our guests. Your insights are invaluable, and we hope to welcome you back to showcase improvements and offer a more satisfying stay. Thank you for choosing us, and we look forward to the opportunity to exceed your expectations in the future.Thank You,Hawthorne Plaza Inn Management

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Dear Larissa,Thank you so much for the PERFECT SCORE RATING.  At Hawthorne Plaza Inn, we are always grateful to receive positive feedback.  Thank you for appreciating our staff and management's hard work and dedication. Such ratings reflect the pride we take in our work and our property.  We would love to host you again on your next trip to the area.Best Regards,Hawthorne Plaza Inn Management

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Dear Omar,Thank you so much!  Knowing that you enjoyed your time with us indeed makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon next time you visit the area.Best Regards,Hawthorne Plaza Inn Management

Dear Laura,We're pleased to hear you had a pleasant stay with us.  Your satisfaction is our priority, and we are committed to providing a comfortable and enjoyable experience for all our guests.  Should you have any suggestions or specific feedback to help us enhance our services, please feel free to reach out. We appreciate your support and hope to have the opportunity to welcome you back for an even better experience in the future.  Thank you for choosing our hotel.Best Regards,Hawthorne Plaza Inn Management

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Dear Luis,Thank you for your feedback.  We aim to provide affordable accommodations, and we appreciate your understanding that this comes with some trade-offs.  We're working on addressing the room odor and updating outdated items.  We apologize for the oversight with the ironing board, soap, and toilet paper.  Your comments help us improve, and we're committed to enhancing the value we offer at this location. We hope you'll give us another opportunity to provide a more comfortable and complete stay in the future.Kind Regards,Hawthorne Plaza Inn Management

Dear Dorit, We appreciate your long-standing patronage of our hotel and your recent feedback concerning your experience in Room 131. It's always important to us to ensure the comfort and satisfaction of our guests, and we apologize for any inconvenience you may have encountered. Upon reviewing the situation with the information provided by our staff, it seems there may have been a misunderstanding. Our records show that when you reported the presence of ants in your room, our front desk clerk inquired about the possibility of food being left out, which is a common cause of ant infestations, particularly during the current heat wave. However, you did not mention any concerns about bed bugs at that time. We want to assure you that your comfort and well-being are of utmost importance to us, and we are committed to maintaining high cleanliness standards in all our rooms. If you ever encounter any issues in the future, please don't hesitate to let us know, and we will take immediate action to address your concerns. Thank you for bringing this matter to our attention, and we look forward to welcoming you back to our hotel in the future. Sincerely, Hawthorne Plaza Inn Management

Dear Steven,Thank you for taking the time to recognize Benjamin's exceptional service at our hotel.  We're thrilled to hear that he left a positive impression on your stay.  We will definitely pass on your compliments to him, and your suggestion for a raise or special recognition is duly noted.  We truly value our dedicated staff, and your feedback encourages us to continue providing outstanding service. We hope to welcome you back soon for another great stay!Best Regards,Hawthorne Plaza Inn Management

Dear Guest,Thank you for choosing our hotel for your stay.  We're pleased to hear you found our location favorable.  We apologize for any discomfort you experienced with the bed; your feedback is important to us, and we will address this issue promptly.  We appreciate your stay and hope to have the opportunity to provide you with an improved experience in the future.Kind Regards,Hawthorne Plaza Inn Management

Dear Enrique,We're delighted to hear you appreciated our hotel's peaceful setting and its proximity to a nearby Walgreens for added convenience.  We strive to offer our guests a comfortable and convenient experience, and it's great to know we met your expectations.  Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.Thank You,Hawthorne Plaza Inn Management

Dear Suzanne,We apologize for the inconvenience you experienced during your stay.  Your feedback is valuable to us.  We regret the issue with the bathroom light and the out-of-order ice machine.  Our maintenance team has been alerted and will promptly address these concerns to ensure they do not recur. We appreciate your patience and hope you'll consider staying with us again in the future, allowing us the opportunity to provide you with a more comfortable and trouble-free experience.  Your satisfaction is our priority.Sincerely,Hawthorne Plaza Inn Management

Thanks for staying with us. We appreciate your feedback!

Dear Matthew,We appreciate your feedback and value your stay with us.  We're committed to delivering exceptional experiences to all our guests, and we'll use your comments to further improve our services and facilities.  If you have any specific suggestions or areas where we can enhance your experience, please don't hesitate to share them with us.  We hope to have the opportunity to exceed your expectations on your next visit.  Thank you for choosing us.Kind Regards,Hawthorne Plaza Inn Management

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!