Our room had a mountain view, but no fridge and no heated towel rail. The hot water wasn't working the morning we left so a cold shower was our only option. We didn't get housekeeping at any stage, even though we were there for 2 nights. The bed was very soft, so be aware. The lounge was spacious, and there is a washing maching and dryer available on-site. Right next door to the Visitor Centre (which is excellent btw), and close to the Hermitage, which has all the facilities you need/want