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베스트 웨스턴 플러스 에메랄드 아일 호텔 여행 후기

2.5 out of 5
베스트 웨스턴 플러스 에메랄드 아일 호텔
2306 Beacon Ave, Sidney, BC

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 759개 이용 후기 중 382개" "
평점 8 - 좋아요. 759개 이용 후기 중 282개" "
평점 6 - 괜찮아요. 759개 이용 후기 중 57개" "
평점 4 - 별로예요. 759개 이용 후기 중 20개" "
평점 2 - 너무 별로예요. 759개 이용 후기 중 18개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
편안한 숙소
숙소는 편안하고 편리시설이 잘 구비되어 있음. 주변에 큰마트와 음식점들이 도보로 이동가능하고 다운타운까지 걸어서 갈 수 있음. 관광하기 좋은 곳임.
2017년 10월에 12박 숙박함
답변 제공: A Myhre - Front Desk Manager 님, 2017년 10월 24일
Thank you for the wonderful feedback. Our hotel is a hidden gem in Sidney, and very convenient to everything. Again, Thank you and see you on your next visit.

2/10 - 너무 별로예요

Allon

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Wifi was horrible. Nothing was done to fix it either. Its like no one cared...
2024년 3월에 1박 숙박함
답변 제공: CLongpre 님, 2024년 4월 4일
Good Morning Mr. Morrison,Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Wishing you our best,Best Western Plus Emerald Isle

10/10 - 훌륭해요

Jun Yen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff are super friendly. They just opened a breakfast room (comes with continental breakfast). Room is very clean but the bed is too soft for my liking. Will stay there again.
2024년 3월에 3박 숙박함
답변 제공: CLongpre 님, 2024년 4월 3일
Good Morning,Thank you for the kind words. We were thrilled to read that you were able to enjoy our brand new breakfast room! We are very excited.It is our hope that on your next trip to Sidney, we will see you again.Wishing you our best,Best Western Plus Emerald Isle

6/10 - 괜찮아요

Belinda

좋아요: 청결 상태, 직원 및 서비스
They lock the entry doors at 5:00. I was left outside in a dark parking area trying to get someone to unlock the doors so I could check in. I have never been to a hotel that locks their entry doors that early so there must be a security issue in their area. I felt very unsafe.
2024년 3월에 1박 숙박함
답변 제공: CLongpre 님, 2024년 4월 3일
Good Morning Belinda, Thank you for your review. We have policies and procedures for our staff that when they work alone, which happens after 5 PM, they can lock the front entrance doors so that they may assist other guests and not leave public areas exposed without supervision. This provides an extra layer of security as a re-assurance to our guests. Hopefully, on your next trip to Sidney, we will be able to welcome you back.Wishing you our best,Best Western Plus Emerald Isle

10/10 - 훌륭해요

Glenn

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Still like brand new! Many free extras!
2024년 3월에 3박 숙박함
답변 제공: CLongpre 님, 2024년 4월 2일
Good Morning Glenn,Pleasure to have you stay with us. It is our hope that we will have you stay with us when you visit Sidney again in the future.Wishing you our best,Best Western Plus Emerald Isle

10/10 - 훌륭해요

Tejwinder

It was so good . Especially cleanliness. Breakfast was great . Thank you so much
2024년 3월에 1박 숙박함
답변 제공: CLongpre 님, 2024년 4월 1일
Good Morning Tejwinder,Thank you so much for the kind review. I was thrilled to read that you were able to enjoy your stay. It is our hope that we will be able to welcome you back to the hotel on your next trip to Sidney.Wishing you our very best,Best Western Plus Emerald Isle

10/10 - 훌륭해요

Varshil

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would definitely go here again
2024년 3월에 1박 숙박함
답변 제공: CLongpre 님, 2024년 4월 1일
Good Morning Varshil,Thank you for your kind review. It was a pleasure welcoming you and your family. It is our hope that we will be able to welcome you back to the hotel on your next trip to Sidney. Wishing you our very best,Best Western Plus Emerald Isle

10/10 - 훌륭해요

Manuel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Highly recommend
2024년 2월에 1박 숙박함
답변 제공: CLongpre 님, 2024년 3월 29일
Good Morning,Thank you for your kind review! It is our hope that we will be able to welcome you back on your next trip to Sidney. Wishing you our very best,Best Western Plus Emerald Isle

8/10 - 좋아요

RICK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: CLongpre 님, 2024년 3월 12일
Good Morning Rick,Thank you for the kind review. It is our hope that we will be able to welcome you back to the hotel on your next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle

10/10 - 훌륭해요

victoria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and friendly close to shops and downtown
2024년 2월에 2박 숙박함
답변 제공: CLongpre 님, 2024년 3월 12일
Good Morning Victoria,Thank you for the kind review. It is our hope that we will be able to welcome you back to the hotel on your next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle

8/10 - 좋아요

Douglas

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very late arrival - 1:00 am - all went well !!
2024년 2월에 1박 숙박함
답변 제공: CLongpre 님, 2024년 2월 27일
Good Morning Douglas,I was thrilled to read that you were able to enjoy your stay. It is our hope that we will be able to welcome you on your next trip to Sidney.Wishing you our best,Best Western Emerald Isle Hotel

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: CLongpre 님, 2024년 2월 5일
Good Morning Michelle,Thank you for the kind review. It is our hope that we will be able to welcome you back to the hotel on the next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle

10/10 - 훌륭해요

Tania

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and Well equipped rooms
2024년 2월에 1박 숙박함
답변 제공: CLongpre 님, 2024년 2월 2일
Good Morning Tania,Thank you for the kind review. It is our hope that we will be able to welcome you back to the hotel on your next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Y
2024년 2월에 1박 숙박함
답변 제공: CLongpre 님, 2024년 2월 2일
Good Morning Robert,Thank you for the kind review. It is our hope that we will be able to welcome you back to the hotel on your next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle

10/10 - 훌륭해요

JULIE

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: CLongpre 님, 2024년 1월 6일
Good Morning Julie,Thank you for the kind review. It is our hope that we will be able to welcome you back to the hotel on your next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle

10/10 - 훌륭해요

Cole

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful hotel and staff. Location was as good as it gets, loads of restaurants and grocery stores near by. Staff were great and the room was large quiet and clean. Would recommend to anyone staying in Sidney.
2023년 12월에 1박 숙박함
답변 제공: CLongpre 님, 2024년 1월 1일
Good Afternoon Cole,Thank you for the kind review. It is our hope that we will be able to welcome you back to the hotel on your next trip to Sidney. Happy New Year!Wishing you the very best,Best Western Plus Emerald Isle

10/10 - 훌륭해요

Volker 님, Mayne Island

2023년 12월에 1박 숙박함
답변 제공: CLongpre 님, 2024년 1월 21일
Good Morning Volker, Thank you for the kind review. It is our hope that we will be able to welcome you back to the hotel on your next trip to Sidney.Wishing you our very best,Best Western Plus Emerald Isle

10/10 - 훌륭해요

arthur

2023년 12월에 1박 숙박함
답변 제공: CLongpre 님, 2024년 1월 9일
Good Afternoon,Thank you for your kind review. It is our hope that we will be able to welcome you back to the hotel on your next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle

10/10 - 훌륭해요

Robin 님, NANAIMO

2023년 12월에 1박 숙박함
답변 제공: CLongpre 님, 2024년 1월 6일
Good Morning Robin,Thank you for the kind review. It is our hope that we will be able to welcome you back to the hotel on your next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle

10/10 - 훌륭해요

Patricia

단체 여행
Staff very welcoming with ease of checking in and express out
2023년 12월에 1박 숙박함
답변 제공: CLongpre 님, 2023년 12월 15일
Good Morning Patricia,Thank you for the kind review. It is our hope that we will be able to welcome you back on your next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: CLongpre 님, 2023년 12월 12일
Good Afternoon James,Thank you for the kind words. It is our hope that we will be able to welcome you back to the hotel on your next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle

10/10 - 훌륭해요

ZARIR

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2023년 9월에 1박 숙박함
답변 제공: CLongpre 님, 2023년 12월 9일
Good Afternoon Zarir,Thank you for the kind review. It is our hope that we will be able to welcome you back to the hotel on your next trip to Sidney.Wishing you our very best,Best Western Plus Emerald Isle

8/10 - 좋아요

Gerald 님, St Albert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent
2023년 12월에 2박 숙박함
답변 제공: CLongpre 님, 2023년 12월 6일
Good Afternoon,Thank you for your kind review. It is our hope that we will be able to welcome you back to the hotel on your next trip to Sidney.Wishing you our very best,Best Western Plus Emerald Isle

8/10 - 좋아요

Bernetta

2023년 12월에 1박 숙박함
답변 제공: CLongpre 님, 2023년 12월 5일
Good Morning Bernetta,Thank you for the kind review. It is our hope that we will be able to welcome you back to our hotel on your next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle

10/10 - 훌륭해요

Robin 님, NANAIMO

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Greeted with a smile and courtesy. The staff was very attentive to our needs for our early departure to the airport.
2023년 11월에 1박 숙박함
답변 제공: Clongpre 님, 2023년 12월 2일
Thank you,

8/10 - 좋아요

Louis

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 2박 숙박함
답변 제공: CLongpre 님, 2023년 11월 24일
Good Afternoon Louis,Thank you for the kind feedback. It is our hope that we will be able to welcome you back to our hotel on your next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle

10/10 - 훌륭해요

Norman 님, Victoria

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice. Clean amd quiet Needs an airport shuttle.
2023년 11월에 1박 숙박함
답변 제공: CLongpre 님, 2023년 11월 21일
Good Morning Norman,Thank you for your kind review. I was thrilled to read that you were able to take away fond memories of your stay. It is our hope that we will be able to welcome you back to our hotel on your next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle

10/10 - 훌륭해요

Randy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely location. Friendly & engaging staff
2023년 11월에 1박 숙박함
답변 제공: CLongpre 님, 2023년 11월 19일
Good Evening Randy,Thank you for your kind review. It is our hope that we will be able to welcome you back on your next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle

10/10 - 훌륭해요

JINJING

가족 여행
좋아요: 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: CLongpre 님, 2023년 11월 13일
Good Morning Jinjing,Thank you for your kind review. I was thrilled to read that you were able to enjoy your stay. It is our hope that we will be able to welcome you back to the hotel on your next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle

10/10 - 훌륭해요

Reg and Joanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Surgery stay over
2023년 10월에 1박 숙박함
답변 제공: CLongpre 님, 2023년 11월 1일
Good Evening Reg & Joanne,Thank you so much for your kind review. I was thrilled to read that you were able to enjoy your stay. It is our hope that we will be able to welcome you to our hotel on your next trip to Sidney. Wishing you our best,Best Western Plus Emerald Isle

8/10 - 좋아요

David

2023년 10월에 1박 숙박함
답변 제공: CLongpre 님, 2023년 11월 19일
Good Evening David,Thank you for your kind review. It is our hope that you were able to take away some special memories of your stay with us. We look forward to welcoming you again on your next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle

8/10 - 좋아요

Moussa

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: CLongpre 님, 2023년 10월 26일
Good Evening Moussa,Thank you for the kind review. I was thrilled to read that you enjoyed your stay. It is our hope that we will be able to welcome you back to the hotel on your next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle

8/10 - 좋아요

kurt

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: CLongpre 님, 2023년 10월 20일
Good Morning Kurt,Thank you for the kind review. I was thrilled to read that you were able to enjoy your stay. It is our hope we will be able to welcome you back on your next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle

10/10 - 훌륭해요

James

가족 여행
좋아요: 숙박 시설 상태 및 시설
Everything
2023년 10월에 3박 숙박함
답변 제공: CLongpre 님, 2023년 10월 18일
Good Morning James,Thank you for the kind review. I was thrilled to read that you enjoyed your stay. It is our hope that we will be able to welcome you back on your next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle

10/10 - 훌륭해요

Jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great for a family
2023년 10월에 2박 숙박함
답변 제공: CLongpre 님, 2023년 10월 14일
Good Afternoon Jose,It was a pleasure to meet you at the hotel and I was absolutely thrilled to hear that you enjoyed your stay. It is our hope that your next trip to Sidney will bring you to our hotel.Wishing you our very best,Best Western Plus Emerald Isle

10/10 - 훌륭해요

Philip

2023년 10월에 1박 숙박함
답변 제공: CLongpre 님, 2023년 11월 1일
Good Afternoon Philip,Thank you for the kind review. I was thrilled to read that you were able to take away some special memories of your stay with us. It is our hope that we will be able to welcome you back to our hotel on your next trip to Sidney.Wishing you our very best,Best Western Plus Emerald Isle

10/10 - 훌륭해요

Rebecca

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean, efficient check-in, easy breakfast that has many choices and perfect for grab and go. Lots of extras like newspapers, lemonade and cookies in the lobby. Very friendly staff and excellent management. Highly recommend.
2023년 10월에 2박 숙박함
답변 제공: CLongpre 님, 2023년 10월 12일
Good Morning Rebecca,Thank you for the kind review. I was thrilled to read that you thoroughly enjoyed your stay with us! It is our hope that we will welcome you back on your next trip to Sidney. Wishing you our best,Best Western Plus Emerald Isle

8/10 - 좋아요

Dale

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We really enjoyed our one night stay at Best Western Plus Emerald Isle. It was close to the Butchart Gardens & other places we were visiting and our room was better than expected. Beds were comfortable, and the continental breakfast was perfect. Although we didn't make use of them, we discivered the hotel has complementary bikes & helmets for adults to use. Will definitely stay here again on our next visit to lovely Sidney.
2023년 10월에 1박 숙박함
답변 제공: CLongpre 님, 2023년 10월 12일
Good Morning Dale,Thank you for your kind review. I was thrilled to read that you thoroughly enjoyed your stay with us. It is our hope that we will be able to welcome you back on your next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle

10/10 - 훌륭해요

Anita

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place
2023년 10월에 1박 숙박함
답변 제공: CLongpre 님, 2023년 10월 12일
Good Morning Anita,Thank you for the kind review. I was thrilled to read that you enjoyed your stay. It is our hope that we will be able to welcome you back on your next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle

10/10 - 훌륭해요

Cynthia

2023년 10월에 1박 숙박함
답변 제공: CLongpre 님, 2023년 10월 7일
Good Afternoon Cynthia,Thank you for the kind review. It is our hope that we will be able to welcome you back to beautiful Sidney in the future.Wishing you our best,Best Western Plus Emerald Isle

8/10 - 좋아요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a great place to stay while exploring Beacon street and the ocean front in Sydney B.C. The rooms are comfortable and relaxing. The staff was very helpful also.
2023년 9월에 1박 숙박함
답변 제공: CLongpre 님, 2023년 9월 14일
Good Morning Robert,Thank you for the kind review. I was thrilled to read that you enjoyed your stay overall. It is our hope that we will be able to welcome you back to the Emerald Isle on your next trip to Sidney.Wishing you our best,Best Western Emerald Isle

10/10 - 훌륭해요

Paula

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Helpful staff and accommodating to our needs. They moved us into a room that had better A/C when we asked about it. No hassle at all.
2023년 9월에 2박 숙박함
답변 제공: CLongpre 님, 2023년 9월 8일
Good Afternoon Paula,Thank you for your kind words. I was thrilled to read that we were able to accommodate you into a room with better A/C. It is our hope that we will be able to welcome you back to our hotel on your next stay in Sidney.Wishing you our best,Best Western Plus Emerald Isle

4/10 - 별로예요

laura

별로예요: 청결 상태, 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: CLongpre 님, 2023년 9월 6일
Good Morning Stephanie,Thank you for your review. I was disheartened to read that there were some issues surrounding your stay. It is your feedback that allows us to improve on our overall service offerings. Aside from the shortcomings, it is our hope that we will be able to welcome you back on your next trip to Sidney. Wishing you our very best,Best Western Plus Emerald Isle

2/10 - 너무 별로예요

stephanie

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was run down, and it smelt awful.
2023년 9월에 1박 숙박함
답변 제공: CLongpre 님, 2023년 9월 6일
Good Morning Stephanie,Thank you for your review. I understand you were able to connect with our General Manager surrounding your concerns. Aside from the shortcomings, it is our hope that we will be able to welcome you back on your next trip to Sidney. Wishing you our very best,Best Western Plus Emerald Isle

10/10 - 훌륭해요

Masood

2023년 7월에 3박 숙박함
답변 제공: CLongpre 님, 2023년 9월 23일
Good Morning Masood,Thank you for the kind review. It is our hope that we will be able to welcome you back to the hotel on your next trip to Sidney.Wishing you our very best,Best Western Plus Emerald Isle

10/10 - 훌륭해요

Harry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and proficient front desk personnel
2023년 8월에 1박 숙박함
답변 제공: CLongpre 님, 2023년 8월 31일
Good Morning Harry,Thank you for the kind response. I was thrilled to read that you enjoyed your stay and that we were able to provide you with exceptional guest service. It is our hope that we will welcome you back to the Emerald Isle on your next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle

10/10 - 훌륭해요

Gaurav

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: CLongpre 님, 2023년 8월 31일
Good Morning Gaurav,Thank you for the kind response. I was thrilled to read that you enjoyed your stay. It is our hope that we will welcome you back to the Emerald Isle on your next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle

10/10 - 훌륭해요

Tao

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: CLongpre 님, 2023년 8월 31일
Good Morning Tao,Thank you for the kind response. I was thrilled to read that you enjoyed your stay. It is our hope that we will welcome you back to the Emerald Isle on your next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle

10/10 - 훌륭해요

shelly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Having accessible rooms.
2023년 8월에 1박 숙박함
답변 제공: CLongpre 님, 2023년 8월 28일
Good Morning Shelly, Thank you for your kind review. I was thrilled to read that you were able to enjoy the layout of your room. It is our hope that we will be able to welcome you back to the hotel on your next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle

6/10 - 괜찮아요

Jill

2023년 8월에 1박 숙박함
답변 제공: CLongpre 님, 2023년 9월 14일
Good Morning Jill,Thank you for your review. I was disheartened to read that there were areas of opportunity. Aside from the shortcomings, it is our hope that you were still able to take away pleasant memories of your stay with us.Wishing you our best,Best Western Plus Emerald Isle