테라스/파티오
예약 가능 여부 확인

더 벨뷰 호텔 - 디 언바운드 컬렉션 바이 하얏트 여행 후기

4.5 out of 5
더 벨뷰 호텔 - 디 언바운드 컬렉션 바이 하얏트
200 South Broad Street, Philadelphia, PA

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 509개" "
평점 8 - 좋아요. 1003개 이용 후기 중 297개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 108개" "
평점 4 - 별로예요. 1003개 이용 후기 중 56개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 33개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

INHO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 2박 숙박함
답변 제공: James 님, 2021년 6월 7일
Thank you for your feedback! We hope you choose us again when you return to Philadelphia!

8/10 - 좋아요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설
2019년 10월에 2박 숙박함
답변 제공: The Bellevue Hotel 님, 2019년 11월 11일
Thank you for choosing The Bellevue Hotel. We appreciate your feedback.

8/10 - 좋아요

Julie 님, Deer Park

연인과의 여행, 출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스
Property is beautiful and undergoing a significant renovation. People who work there were great - hope they stick around and provide the same great service after the renovation is completed!
2023년 11월에 1박 숙박함

4/10 - 별로예요

Robin

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
It was strange to get to our room and see - instead of a street view or any sort of view that offers natural light - we saw a ballroom. Where a man was standing. Looking at us. NO THANKS BEBE.
2023년 11월에 2박 숙박함

4/10 - 별로예요

Douglas

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Very dated interior. Towels and toiletries not in room, had to ask Restaurant closed but no prior notice (and advertising within the hotel providing hours which ended up being inaccurate.
2023년 11월에 1박 숙박함
답변 제공: Kerry Parram. 님, 2023년 11월 14일
Hello Mr. Motley,Thank you for choosing our hotel for your stay in the city of Philadelphia, we appreciate your feedback, and we sincerely apologize for all the inconveniences that you encountered throughout your stay.Our brand standard is for all our guest to receive a wonderful and memorable experience, and we are truly sorry that your hotel stay was below your expectations.The Restaurant Nineteen is open only for breakfast but closed for dinner on Sundays and Mondays. This information is provided to all guests, during their check in experience. After reviewing your feedback, this was not extended to you and please pardon us for a lack communication or for any miscommunications.Mr. Motley we are inviting you back stay with us, please let us know how we may assist with any future bookings, and we'll be happy to make it special for you.Sincerely,

10/10 - 훌륭해요

Lisa

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I am VERY disappointed in this place! I requested a city view, didn’t get it, requested a room with a bathtub, didn’t get it! There were supposed to be robes in the room, NONE! No restaurants were open in hotel, my room had torn sheets, and no where to actually plug my electronics in! For the price I paid, I certainly expected a better experience!!!!!
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

robert

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Reste i jobbet. Slitet hotell som redan sett sina bästa dagar. Mkt oljud från trafikerad gatan utanför . En del förvirring bland personalen om vilken typ av frukost som ingick
2023년 11월에 2박 숙박함

2/10 - 너무 별로예요

Geoffrey

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
This place has gone downhill. If check in as a certain time, the room needs to be ready. You already have one of the latest check ins around (4pm) and travelers rely on this. Feels like a bunch of kids trying to run their first hotel.
2023년 11월에 1박 숙박함

4/10 - 별로예요

Fred

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Our room is large and rather without personality but we like it. There were no bathrobes and they were not provided until I asked a second time, 5-1/ hours later. The phone in the room either doesn't work or is too hard for us to figure out. The room has been very cold but a friendly service technician came up and found the previous tenant had found the room too warm so the unit had been set to provide only cold air. The temperature had been quiet for a number of days but lately it has been in the high sixties during the day and down to freezing at night. We're still waiting on an extra blanket but it looks like we won't need it. There are loud guests in the hallway and it's past midnight. Also, only one of the robes has a belt, but I may have dropped it since they gave me robes at the front desk and the belts were not attached. I filled this out because I received a request to submit concerning our check-in experience, but the questions include much more.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Carolyn

출장 여행
좋아요: 편의 시설/서비스
Great experience at the Bellevue
2023년 10월에 3박 숙박함

4/10 - 별로예요

Kara

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The website said newly renovated. My room was not renovated, it was dated. I called the front desk to send a cot to the room, it never arrived. The elevator was dirty.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Catharine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I know it will be renovated soon. Only problem right now was the single functioning elevator
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Christopher

2023년 10월에 1박 숙박함

8/10 - 좋아요

Gloria

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Surendra

2023년 9월에 2박 숙박함

4/10 - 별로예요

Charlie

좋아요: 객실의 편안함
별로예요: 직원 및 서비스
Meh
I found the front desk to be cool, and was generally underwhelmed by my welcome. It also seemed understaffed. I found the room extremely mediocre with aging infrastructure, and I could not get hot water out of the tap. There were less expensive options on your site, and I felt that paying over $400 a night. Should’ve got me a better experience.
2023년 9월에 2박 숙박함

8/10 - 좋아요

Isabella

2023년 8월에 4박 숙박함

8/10 - 좋아요

Brett

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great historic hotel in downtown Philadelphia. The staff were excellent. The room was good for the age of the hotel. My one major complaint was the noise from outside. From 9pm throughout the night, dirt bikes and loud vehicles drive recklessly down the road echoing into the hotel. There is no noice insulation. This is a major problem and will keep people from visiting this city if things do not change.
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

Candise

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Historic Hotel in heart of busy downtown. Walking distance from theater and many eateries and bars!
2023년 9월에 1박 숙박함

4/10 - 별로예요

Maryam

연인과의 여행, 출장 여행
별로예요: 직원 및 서비스
Very oil and congested look hotel. Rooms are not that great also.
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Danny

2023년 8월에 1박 숙박함

4/10 - 별로예요

KATHLEEN

연인과의 여행
별로예요: 편의 시설/서비스
The property is in a great location, however it is very old.
2023년 8월에 2박 숙박함
답변 제공: Adam 님, 2023년 8월 29일
Hello Kathleen,Thank you for taking the time to leave your feedback. We are glad that our location was convenient to your trip. However, we apologize that the condition of the hotel was less than satisfactory. We are committed to improving all our guest's experiences, and we hope we can welcome you back in the future to offer a more comfortable stay.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2 day 1 night
The receptionists were great. The rooms were amazing. The location was perfect. So many restaurants and historical places are within walking distance.
2023년 8월에 1박 숙박함
답변 제공: Adam 님, 2023년 8월 29일
Hello John,Thank you so much for leaving a review on your stay. We are delighted that you had a great experience. Our great receptionists, amazing rooms, and perfect location clearly made a positive impact on your stay. We truly appreciate your kind feedback and hope to welcome you again soon.

10/10 - 훌륭해요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Adam 님, 2023년 8월 29일
Hello Linda,Thank you so much for leaving an excellent review on your stay. Our team is very glad to see you had an enjoyable experience, and we look forward to our next opportunity to host you in Philadelphia.

8/10 - 좋아요

Michael

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Adam 님, 2023년 8월 29일
Hello Michael,Thank you for taking the time to leave a review on your stay with us. We hope you will choose us for your next trip to Philadelphia so we may provide you with another quality stay.

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
It was ok, very old and elegant visually but all the services were far from each other, it wasn’t your standard hotel
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Katrina

2023년 8월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The stay was great. The room smelled of cleaner or some version of disinfectant. It was not unpleasant, but it was prominent. The bed was comfy and the gym equipment was great.
2023년 8월에 1박 숙박함
답변 제공: Adam 님, 2023년 8월 15일
Hello Anonymous,Thank you for your review of your stay with us. We are delighted to see that you had a great stay and enjoyed the amenities were offer. We look forward to our next opportunity to host you.

10/10 - 훌륭해요

Jenny

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Historic hotel, but had modern upgrades. Very central location. Sad that the food court and shops were not open, but heard that they are working on bringing them back. The restaurant had great food and service.
2023년 8월에 1박 숙박함
답변 제공: Adam 님, 2023년 8월 15일
Hello Jenny,Thank you for sharing your review with us. Our team is very glad to see that your had an excellent stay with us and enjoyed a great meal at our restaurant. It is our hope that we will get to welcome you back to The Bellevue soon.

8/10 - 좋아요

eric

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Didn't service room between days,
2023년 8월에 2박 숙박함
답변 제공: Adam 님, 2023년 8월 15일
Hello Eric,Thank you for taking the time to share your feedback with us. We regret that we were unable to deliver on our usual standard of service of cleaning rooms daily. Your comments will be shared with our teams in order to ensure high-quality service for you and all our guests in the future.

8/10 - 좋아요

Lou

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Adam 님, 2023년 8월 15일
Hello Lou,Thank you for leaving a review of your stay with us. We thoroughly enjoyed having you and look forward to hosting you again soon.

6/10 - 괜찮아요

Gwendolynn

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I was excited to stay at the Bellevue but upon arriving the hotel lobby seemed dingy and musty smelling. The layout was confusing and we had to get help from an employee to find the checkout. We were given no direction prior to our stay in regards to the location of their parking facility. I had to go inside and ask while my husband drove aimlessly around the streets of Philly. The elevators were a bit scary, even for an old building. They are in the middle of renovations, which is understandable but some of the stairs led to nowhere. Trying to avoid the creepy elevators seemed impossible. Our room was nice with the exception of the bathroom toilet paper holder falling off the wall. It was quickly fixed when I brought it to the staffs attention. The restaurant on the 19th floor is beautiful! The food was good and the staff was excellent. We decided to cut our stay short and move on with our travels because we were in all honesty disappointed with the hotel itself, especially for the price! Parking was an additional $45 per day and there were extra fees tacked on when we checked in for "incidentals"... The staff was professional and very nice but the hotel did not meet our expectations.
2023년 8월에 4박 숙박함
답변 제공: Adam 님, 2023년 8월 11일
Dear Gwendolynn,Thank you for taking the time to leave your honest feedback. We are pleased to see that you were met with professionalism by our team, and that you had a great meal at our restaurant.On behalf of our team, please accept my apologies for the issues you encountered during your stay. Even in the midst of renovations, we strive to provide exemplary experiences to all our guests, and we missed the mark during your stay.We hope that you will give us the chance to welcome you back sometime in the future. Please do not hesitate to contact us directly if you have any questions.

4/10 - 별로예요

Kevin

좋아요: 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Adam 님, 2023년 8월 11일
Hello Kevin,We appreciate you taking the time to leave your honest feedback with us. Please accept our apologies that your stay was anything less than satisfactory. If you have any additional comments to leave regarding your stay, do not hesitate to contact us directly.

10/10 - 훌륭해요

Eric

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Adam 님, 2023년 8월 11일
Hello Eric,Thank you for taking the time to leave your feedback! We are thrilled to see you had an enjoyable stay with us, and we look forward to welcoming you back sometime soon. If there is any way our team can be of assistance, do not hesitate to reach out to us directly.

6/10 - 괜찮아요

Ryan

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
The Bellevue is a very unique experience due to the hotel's history. Pros: Very conveniently located in the heart of the city, unique architectural elements, lots of history. Cons: Very loud facing Broad Street throughout the night (ATVs, dirt bikes, slingshots, etc). We asked to move rooms and were told that they were sold out, however we saw very few other hotel guest during our stay. I know the noise is a City of Philadelphia problem, however, the hotel was not accommodating in helping the situation. Also, our room was only cleaned once during our 5 day stay.
2023년 8월에 4박 숙박함
답변 제공: Adam 님, 2023년 8월 11일
Hello Ryan,Thank you for leaving your comments regarding your stay with us. At The Bellevue Hotel, we take pride in our historic background and were are pleased to see that you enjoyed taking it in as well.However, please accept my apologies for the issues you encountered during your stay. We aim to provide seamless, comfortable stays for all our guests, and we did not meet expectations during your stay. If there is any way our team can be of further assistance, feel free to contact us directly.

10/10 - 훌륭해요

Frederick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall going great!
2023년 8월에 1박 숙박함
답변 제공: Adam 님, 2023년 8월 11일
Hello Frederick,Thank you for taking the time to give your feedback about your stay! We are very happy to see that you had an enjoyable stay with us. We look forward to the next opportunity to host you.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Beautiful setting but disappointing service
Took about 2 hours for us to check into the hotel was told we would be comped at the restaurant in the hotel so we went and enjoyed ourselves only to find out we cannot be comped until we are checked in so we had to not only wait but pay for our meals anyway and was not able to return the rest of the night because we were already late for a show
2023년 7월에 1박 숙박함
답변 제공: Best, Assistant Operations Manager 님, 2023년 8월 1일
Good morning, I apologize about the experience you had at our hotel. I want to go ahead and make sure I get all of your issues rectified I will be in office until 4:30 pm and would love to speak with you.

8/10 - 좋아요

Quentin

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Best, Assistant Operations Manager 님, 2023년 8월 1일
We appreciate the feedback and look forward to seeing you the next time you are in the Philadelphia area.

4/10 - 별로예요

Kyss

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Reserved for 4 guests, with breakfast and parking. No parking, and .1.3/4 breakfast ($28 pp but capped at $50 breakfast credit). The rooms smells old and the hallway carpet is dirty. The conveyor/elevator to pick up luggage is completely dysfunctional.
2023년 7월에 1박 숙박함
답변 제공: Best, Assistant Operations Manager 님, 2023년 8월 1일
Good Morning, I apologize that your stay did not meet your expectations, I went ahead and processed 50 percent refund for you stay and you will see that in 7-10 Business days.

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Best, Assistant Operations Manager 님, 2023년 8월 1일
We appreciate the feedback and look forward to seeing you the next time you are in the Philadelphia area.

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a great hotel. It's located near city hall and a lot of restaurant options near the hotel. Also, it's only a 15 minute walk to Independence Hall and the Liberty Bell center. The rooms were really nice and spacious. Its in a great location.
2023년 7월에 2박 숙박함
답변 제공: Best, Assistant Operations Manager 님, 2023년 8월 1일
Thank you! We appreciate your amazing feedback and look forward to seeing you the next time you are in the Philadelphia area.

4/10 - 별로예요

Nicolas

연인과의 여행
별로예요: 청결 상태
Easy parking with minimum walking distance to restaurants and tourist spots. Unfortunately the hotel is outdated and overpriced. Our room was not cleaned fully and the trash was full of someone elses dental floss, soaps and other items. For the price, we probably wouldnt stay again.
2023년 7월에 1박 숙박함

8/10 - 좋아요

Kimberly D

2023년 7월에 2박 숙박함
답변 제공: Adam 님, 2023년 8월 17일
Thank you for sharing your feedback about your stay, Kimberley! We look forward to the next chance we get to welcome you in.

8/10 - 좋아요

James

좋아요: 직원 및 서비스, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Best, Assistant Operations Manager 님, 2023년 8월 1일
We appreciate the feedback and look forward to seeing you the next time you are in the Philadelphia area.

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Best, Assistant Operations Manager 님, 2023년 8월 1일
We appreciate the great feedback! & we will see you the next time you are in the Philadelphia area.

8/10 - 좋아요

Raghu

좋아요: 청결 상태, 직원 및 서비스
Some of the fixtures e.g. bathroom knob, door latch are in poor condition and do not match the reputation/quality of the hotel. Housekeeping was rather slow, took 2hours
2023년 7월에 1박 숙박함
답변 제공: Best, Assistant Operations Manager 님, 2023년 8월 1일
We truly appreciate your feedback during our renovations and hope to see you the next time you are in the Philadelphia area.

8/10 - 좋아요

Adam

2023년 7월에 1박 숙박함
답변 제공: Best, Assistant Operations Manager 님, 2023년 8월 1일
We appreciate the feedback and look forward to seeing you the next time you are in the Philadelphia area.

2/10 - 너무 별로예요

John Charles 님, Elkins Park

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The general staff were excellent. Management is TERRIBLE. We checked in on 6/15/23 to a Deluxe King room, pre paid through Expedia. The next morning water was pouring through the bathroom fan and the bedroom ceiling, NOT dripping, pouring. My shoes and backpack were wet. We were eventually moved to another room, NOT a comparable room. Not one single manager bothered to call us to make sure we were ok, was the other room satisfactory, were our things ok, etc. Two separate staff members told us a manager would call. Not one manager called. I wanted a refund for the difference between the Deluxe King room I prepaid for and the dark, "atrium" room we were moved to. Literally had to keep the lights on all day. The hotel told us to go to Expedia because we booked through them. I was on the phone for an hour with Expedia, who, after trying very hard, were told by the hotel that no refund would be given. Worst customer service from supposedly a 4.5 star hotel I've ever had - and we travel extensively, all over the country. Also, if anyone is thinking of staying here, the "general" restroom for hotel guests is on the 19th floor! The hotel is old and dated. It does look very grand from the outside, but is in serious need of an update. All of those things I would normally push aside, but water pouring through the ceiling and no management acknowledgement is unacceptable. We did get our cocktails on Thursday night taken off the bill. Doesn't compensate for terrible management.
답변 제공: Best, Sam Assistant Front Office Manager 님, 2023년 6월 27일
Good evening Mr. Charles I want to speak to you personally about the issues you had at our property, because this is not the experience, we wanted you to have at all and I truly apologize about this. Me or one of my front office managers will be contacting you tomorrow morning about your issues as well as I will be taking care of your stay and you should see that refund in 3-7 Business days.

8/10 - 좋아요

Mashuanda

좋아요: 청결 상태, 직원 및 서비스
2023년 6월에 3박 숙박함
답변 제공: James 님, 2023년 6월 22일
Thank you for your review, we hope you choose The Bellevue Hotel for your next trip to Philadelphia! We hope you have a wonderful night!

10/10 - 훌륭해요

Ben

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We thoroughly enjoyed the hotel. It is beautiful inside, the complementary coffee on the 19th floor was appreciated and the restaurant and bar were fantastic. My only complaints were our room was not ready at 4:00 check in, the 1st day we received no cleaning service and the second day they took dirty towels, gave new towels but did not empty trash or make beds.
2023년 6월에 3박 숙박함
답변 제공: James 님, 2023년 6월 22일
Thank you for your review, We appreciate your feedback and will address your concerns with the appropriate departments. We hope you choose The Bellevue again and thank you for choosing The Bellevue Hotel.