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릭소스 페라 이스탄불 여행 후기

5 out of 5
릭소스 페라 이스탄불
Kamerhatun Mah.Mesrutiyet Cad.No 44, Tepebasi Taksim, Istanbul, Istanbul

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1002개 이용 후기 중 619개" "
평점 8 - 좋아요. 1002개 이용 후기 중 249개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 77개" "
평점 4 - 별로예요. 1002개 이용 후기 중 37개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 20개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Ibiye Awoala

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff who were attentive as well as helpful in advising us about public transportation and other neighborhood amenities.
2024년 4월에 4박 숙박함
답변 제공: Guest Relations 님, 2024년 4월 18일
Dear Ibiye Awoala ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rixos Pera İstanbulGuest Relations Team

10/10 - 훌륭해요

Ihab

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service and beautiful location
2024년 4월에 3박 숙박함
답변 제공: Guest Relations 님, 2024년 4월 18일
Dear Ihab ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rixos Pera İstanbulGuest Relations Team

10/10 - 훌륭해요

Hasan Hüseyin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Das Hotel bietet erstklassigen Service und komfortable Zimmer mit moderner Ausstattung. Die freundlichen Mitarbeiter sorgen für einen rundum angenehmen Aufenthalt.
2024년 4월에 3박 숙박함
답변 제공: Guest Relations 님, 2024년 4월 18일
Dear Hasan Hüseyin ,Thank you for sharing your experience while staying with us at the Rixos Pera İstanbul. We are delighted to know of your satisfaction with our service you have received from our team members.We look forward to welcoming you back to the Rixos Pera İstanbul.Kind Regards ,Guest Relations TeamRixos Pera İstanbul

8/10 - 좋아요

Tatjana 님, Rotterdam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Guest Relations 님, 2024년 4월 18일
Dear Tatjana ,We very much appreciate your comments regarding your stay at the Rixos Pera. It is always a pleasure to receive positive feedback. We will share your comments with our team members. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Pera İstanbulGuest Relations Team

10/10 - 훌륭해요

Stefanie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place
2024년 4월에 3박 숙박함
답변 제공: Guest Relations 님, 2024년 4월 18일
Dear Stefanie ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rixos Pera İstanbulGuest Relations Team

6/10 - 괜찮아요

xihua

좋아요: 직원 및 서비스
check out process is not smooth
2024년 3월에 2박 숙박함
답변 제공: Guest Relations 님, 2024년 4월 18일
Dear Xihua ,First of all, we would like to thank you very much for taking the time to share your Rixos Pera Istanbul experience. We will share your valuable comments (positives and negatives) with our team members and we assure you intensive training programs will be added to yearly training plan. Also, we are thankful for bringing the issues to our attention as letting us improve our service quality, necessary preventive and corrective actions will be taken as soon as possible. Best regards, Rixos Pera İstanbulGuest Relations Team

10/10 - 훌륭해요

Zhenia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Definitely will be back
2024년 3월에 2박 숙박함
답변 제공: Guest Relations 님, 2024년 4월 18일
Dear Zhenia ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rixos Pera İstanbulGuest Relations Team

10/10 - 훌륭해요

Sayeeda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Guest Relations 님, 2024년 3월 23일
Dear Sayeeda Ahmad ,We very much appreciate your comments regarding your stay at the Rixos Pera. It is always a pleasure to receive positive feedback. We will share your comments with our team members. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Pera İstanbulGuest Relations Team

10/10 - 훌륭해요

Jackeline

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love this hotel ! Nice view and nice rooms, has a starbucks, amazing massage at spa. Walk to Taksim & Galata.
2024년 2월에 4박 숙박함
답변 제공: Guest Relations 님, 2024년 2월 28일
Dear Jackeline ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rixos Pera İstanbulGuest Relations Team

10/10 - 훌륭해요

Angel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo impecable como siempre
2024년 2월에 3박 숙박함
답변 제공: Guest Relations 님, 2024년 2월 19일
Dear Angel ,Thank you so much for taking your time to share your experience at Rixos Pera Istanbul. I am delighted to see that you enjoyed your stay, especially because of the personalized service by Sevde, our young shining star. I also hope that you are feeling much better now and wish you healthy and joyful days.Looking forward to seeing you again soon!

10/10 - 훌륭해요

naina

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
it was an amazing stay. hotel is very clean and at prime location. staff is very friendly and offered their best service. we visited first time for our wedding anniversary, we have been offered upgrade on room with complimentary welcome cake and juice. also breakfast rooftop is cherry on the cake. i would definitely recommend this property to everyone
2024년 2월에 3박 숙박함
답변 제공: Guest Relations 님, 2024년 2월 19일
Dear Naina ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rixos Pera İstanbulGuest Relations Team

10/10 - 훌륭해요

Fatih

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastisk service 👌
2023년 12월에 4박 숙박함
답변 제공: Guest Relations 님, 2024년 1월 26일
Dear Fatih ,We very much appreciate your comments regarding your stay at the Rixos Pera. It is always a pleasure to receive positive feedback. We will share your comments with our team members. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Pera İstanbulGuest Relations Team

4/10 - 별로예요

Andrea Mario

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Conosciamo bene la struttura per esserci già stati parecchie volte. Purtroppo la camera era caldissima (28 gradi) e non era possibile abbassare la temperatura per cui abbiamo dovuto dormire con la finestra aperta con i relativi rumori della strada, ma cosa ancora più grave, non funzionava l’acqua calda per cui ci è stato impossibile fare la doccia! Ci è stata proposta all’indomani mattina una diversa stanza per fare solo la doccia ma i nostri tempi erano troppo stretti! Ci aspettavamo un attenzione per i disagi patiti dalla reception che purtroppo non c’è stata.
2024년 1월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 1월 24일
Dear Mario Andrea ,Thank you for taking the time to tell us about your experience at the Rixos Pera Istanbul. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve better you in the near future.Sincerely,Rixos Pera İstanbulGuest Relations Team

8/10 - 좋아요

mohammed

2023년 12월에 11박 숙박함
답변 제공: Rixos 님, 2024년 1월 19일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rixos Pera İstanbulGuest Relations Team

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A good stay but..
The hotel is located in excellent location, few meters to middle of istiklal street. For us it was not really good to be in such active area because there is no possibility to have cold temperature of AC during winter. So opening the window was our only bad option. Whether it is towards the main street or pedestrian street, both were so noisy. The hotel is super clean and the staff are good.
2024년 1월에 6박 숙박함
답변 제공: Huseyin Akartuna 님, 2024년 1월 12일
Dear Valuable Guest,Thank you so much for taking your time share your experience with us. I am sorry that we were not able to provide an impeccable service which prevented you giving us the top rating. I have acknowledged Engineering Maanger about the issues you mentioned.Looking forward to seeing you again at Rixos Pera Istanbul!Best regards,Huseyin AkartunaFront Office Manager

10/10 - 훌륭해요

Ebubekir

2023년 12월에 2박 숙박함
답변 제공: Huseyin Akartuna 님, 2024년 1월 8일
Sayın Bekir Bey,Rixos Pera Istanbul'u tercih ettiğiniz için ve tam puanınız için teşekkür ederim. Sizleri tekrardan aramızda görmeyi diliyoruz!Saygılarımla,

10/10 - 훌륭해요

Salah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Huseyin Akartuna 님, 2023년 12월 25일
Dear Salah,Thank you so much for choosing Rixos Pera Istanbul. We are happy to see that you enjoyed your stay.Looking forward to seeing you again soon!Best regards,

8/10 - 좋아요

Ibrahim

좋아요: 청결 상태, 직원 및 서비스
Ok stay
The staff was amazing , Melisa and Halil were very helpful all the time. The room with a seaview was noisy even when you close all the windows and affected the comfort. Heating was always super strong. Two incidents affected my happiness with the stay. First one was that staff knock once on the door and enter even when the do not disturb sign is on which we addressed. 2nd one was the hotel charging us for the coffee pods in the room, i move around alot and this was a first at a five stars hotel like the Rixos. Come on guys its 2023 no body charges for that in a room unless you ask for extra !
2023년 12월에 5박 숙박함
답변 제공: Huseyin Akartuna 님, 2023년 12월 25일
Dear Mr. Ibrahim,Thank you very much for staying at Rixos Pera Istanbul. Although I am happy to see that you were impressed by the service of my colleagues, I am saddened to see that there were some problems affecting your experience. Housekeeping and Engineering Teams have been notified about the issues you mentioned.Looking forward to seeing you again soon!Best regards,

8/10 - 좋아요

chino

2023년 12월에 1박 숙박함
답변 제공: Huseyin Akartuna 님, 2023년 12월 25일
Dear Chino,Thank you so much for taking your time to share your experience. We hope to get the highest rating on your next visits.Looking forward to seeing you back!Best regards,

10/10 - 훌륭해요

Burak

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Her şey çok güzeldi. Ugurcan bey ve Emre bey çok yardımcı oldular. Melisa Security ve Utku beye de özel teşekkürler. Saygı ve sevgilerimle En kısa zamanda görüşmek üzere!
2023년 12월에 4박 숙박함
답변 제공: Huseyin Akartuna 님, 2023년 12월 22일
Sayın Burak Bey,Rixos Pera İstanbul'u tercih ettiğiniz ve güzel yorumunuz için teşekkür ederim. Konaklamanızdan ve ekibimizden memnun kaldığınız için oldukça mutluyum.Sizleri en kısa sürede aramızda görmeyi dört gözle bekliyoruz!Saygılarımla,

10/10 - 훌륭해요

MOHAMED SYED NOOR

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is a fantastic property. The location of the hotel was also ideal. It was convenient to access all the attractions and activities that we had planned, and the concierge was incredibly helpful in providing recommendations and arranging transportation.we also have to commend the hotel staff for their exceptional service throughout our stay. Every member of the team, from the front desk to the housekeeping staff, was friendly, professional, and eager to assist with any request we had. Their attention to detail and genuine care for the guests truly set this hotel apart.we would like to commend the excellent hospitality extended by Melisa,Caren, Ayjana, uguscan, Davut and Nur.
2023년 12월에 4박 숙박함
답변 제공: Huseyin Akartuna 님, 2023년 12월 18일
Dear Mohamed Syed Noor,Thank you very much for taking your time to share your experience at Rixos Pera Istanbul. I am delighted to see that your stay was fantastic. Your lovely review has been shared with my colleagues to boost their motivation.Looking forward to seeing you again soon!Best regards,

10/10 - 훌륭해요

Selen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Huseyin Akartuna 님, 2023년 12월 16일
Dear Ms. Selen,Thank you so much for choosing Rixos Pera Istanbul and your top rating.Looking forward to seeing you again!Best regards,

10/10 - 훌륭해요

Richard

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2nd time
This is the second time we stayed at this hotel. All the staff- Satva, the public relations person, the bell hop, Ferat, the entire front desk, the room staff, the restaurant staff...everyone was very friendly and accommodating. The one issue was the room temperature which could not be regulated. There was also an issue with the toilet but that was immediately resolved. All in all, the place is a great deal in a great location.
2023년 11월에 8박 숙박함
답변 제공: Huseyin Akartuna 님, 2023년 12월 5일
Dear Richard,Thank you so much for taking your time to share your experience at Rixos Pera Istanbul. I am delighted to see that your stay was up to your expectation. I have also acknowledged Engineering Team regarding your feedback.Looking forward to seeing you back soon!Best regards,

2/10 - 너무 별로예요

Sanaz

2023년 10월에 1박 숙박함
답변 제공: Huseyin Akartuna 님, 2023년 12월 14일
Dear Sanaz,Thank you very much for choosing Rixos Pera Istanbul. I am deeply saddened that your stay was not up to your expectations. If you have a chance to provide more details, we would gladly like to assist you in any terms.Best regards,

10/10 - 훌륭해요

Pawel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Huseyin Akartuna 님, 2023년 11월 20일
Dear Pawel,Thank you so much for choosing Rixos Pera Istanbul and your rating.Best regards,

8/10 - 좋아요

ibrahim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Huseyin Akartuna 님, 2023년 11월 13일
Sayın İbrahim Bey,Puanlamanız için teşekkür ederim. Umuyoruz ki gelecekteki konaklamalarınızda tam puan alabilecek bir servis verebiliriz.Saygılarımla,

10/10 - 훌륭해요

Bob

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 4박 숙박함
답변 제공: Huseyin Akartuna 님, 2023년 12월 5일
Dear Bob,Thank you so much for choosing Rixos Pera Istanbul and your top rating.Looking forward to seeing you back soon!Best regards,

10/10 - 훌륭해요

Ihab

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice property and great staff.
2023년 10월에 3박 숙박함
답변 제공: Huseyin Akartuna 님, 2023년 11월 1일
Dear Ihab,Thank you so much for staying with us. We are glad to see that you enjoyed your stay. Looking forward to seeing you again soon!Best regards,

4/10 - 별로예요

Carlos

별로예요: 청결 상태
Excessively Noisy and HOT!
I was very disappointed overall. Our room was hot after the first day and we were told that they turned off the A/C. The hotel is located in an extremely noisy area so when we opened the window for fresh air the constant traffic (honking of horns continuously) made it impossible to sleep well. House keeping was a mess. No dusting, trash cans not emptied, no coffee or water replacement some days. We asked 4 times before we got the coffee sent up. But mainly they promised to change our room to another tower that allowed us to control the temperature in the room for the second portion of our stay (we checked out for 3 days but had arranged to return for 2 more days) and when we came back the upgraded us to a suite next door in that had the exact same issues. I preferred a quiet room with A/C not a larger room! Everyone was very apologetic but never with any good results! I will not recommend this hotel.
Mold in the shower
No coffee pods
Dusty
Spills
2023년 10월에 6박 숙박함
답변 제공: Huseyin Akartuna 님, 2023년 10월 20일
Dear Mr. Moreno,Thank you very much for taking your time to share your feedback. I am deeply saddened to see that we were not able to meet with your expectations and fell short of giving you the best service. We have informed all the related department heads and necessary notes have been taken.Again, I extend our sincere apologies and promise that we will be much better if you be so humble to give us another chance.Best regards,

10/10 - 훌륭해요

Visnja

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location, rooms are clean and neat and the breakfast view is great… you will enjoy it…
2023년 10월에 7박 숙박함
답변 제공: Huseyin Akartuna 님, 2023년 10월 18일
Dear Visnja,Thank you so much for taking your time to share your experience at Rixos Pera Istanbul. I am glad to hear that you enjoyed your stay. Looking forward to seeing you again soon!Best regards,

10/10 - 훌륭해요

András

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel good location in the evening a bit loud but not terrible . Nice design clean super nice staff. Rooms and all area is super nice good design pretty garden restaurant between the buildings only can recommend it .
2023년 10월에 1박 숙박함
답변 제공: Huseyin Akartuna 님, 2023년 10월 16일
Dear Andras,Thank you so much for taking your time to share your experience at Rixos Pera Istanbul! I am glad to hear that you enjoyed your stay. Looking forward to seeing you again soon!Best regards,

10/10 - 훌륭해요

Annabella

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelent
2023년 10월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 10월 14일
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Rixos Pera. It is always a pleasure to receive positive feedback. We will share your comments with our team members. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Pera İstanbulGuest Relations Team

8/10 - 좋아요

Pedro

2023년 10월에 1박 숙박함
답변 제공: Huseyin Akartuna 님, 2023년 10월 16일
Dear Pedro,Thank you so much for staying with us and your review.Best regards,

10/10 - 훌륭해요

Leanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Concierge and front desk staff during the day are great
2023년 9월에 5박 숙박함
답변 제공: Huseyin Akartuna 님, 2023년 10월 4일
Dear Leanne,Thank you so much for taking your time to share your experience with us. I am glad to hear that you enjoyed your stay thanks to my colleagues.Best regards,

10/10 - 훌륭해요

Farah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The property need little improvement as the furnishers and carpet are very old and outdated , bathroom towels are old and have have spot on it . Great manager and Super nice staff and helpful
2023년 9월에 7박 숙박함
답변 제공: Huseyin Akartuna 님, 2023년 9월 28일
Dear Farah,Thank you so much for taking your time to share your experience at Rixos Pera Istanbul. We are glad to hear that you enjoyed your stay. Your feedback has been shared with management team.Looking forward to seeing you back soon!Best Regards,

6/10 - 괜찮아요

Natalia

단체 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
The state of the rooms and especially service are not on the level of 5 stars hotel as they position themselves. The charge of rooms keys lasts max 2 day, then you need to rechange them at the reception, the dirty laundry is stocked often in the guest common area, in order to have coffee capsules we had to call the receptionist 3 times to get them, room service nocked our door at woke us up at 8am, when the hotel staff came to check the mini bar the day before the check out at 10:30 pm (!). Seems like they have no sense of time perception and understanding of guests privacy. The dirt on a carpet on our floor guest area stayed there for 2 days and nobody cleaned it on time. At the check out, we were not even asked how was the stay..
2023년 9월에 4박 숙박함
답변 제공: Huseyin Akartuna 님, 2023년 9월 27일
Dear Natalia,Thank you very much for taking your time to share your experience at Rixos Pera Istanbul. I am deeply saddened to hear that we were not successful to meet the expectations during your stay. All problems mentioned have been shared with related Department Heads and necessary actions will be taken. Should you give us another, I promise we will provide an impeccable stay for you.Best regards,

10/10 - 훌륭해요

Farah

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel manager was nice to offer us breakfast buffet as our room was not the view room…the staff of hotel are nice and very professional
2023년 9월에 2박 숙박함
답변 제공: Huseyin Akartuna 님, 2023년 9월 21일
Dear Farah,Thank you so much for choosing Rixos Pera Istanbul. I am glad that you enjoyed your experience here. I will share your lovely review with the team. Looking forward to seeing you back.Best regards,

10/10 - 훌륭해요

Adriana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent.
Absolutely amazing. Exquisite property, friendly and helpful personnel. Concierge service was excellent. Beautiful experience and I will 100% return. Top and central location.
2023년 8월에 4박 숙박함
답변 제공: Huseyin Akartuna 님, 2023년 8월 31일
Dear Adriana,Thank you so much for your lovely review. I will share your appreciation with our Head Concierge.Looking forward to seeing you here again soon.Best regards,

6/10 - 괜찮아요

SAMIR

별로예요: 청결 상태
Disappointed
Had issue with the lavatory , housekeeping was not good
2023년 8월에 4박 숙박함
답변 제공: Huseyin Akartuna 님, 2023년 8월 31일
Dear Samir,Thank you for choosing Rixos Pera Istanbul. I'm deeply sorry to hear that you didn't like our Housekeeping service and had an issue with your sink. Related department heads have been acknowledged about your feedback and action plans have been set up.Should you need further assistance, please do not hesitate to contact with us.Best regards,

10/10 - 훌륭해요

Shekofe 님, Yorba Linda

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is kept well in the heart of Istanbul. Easy and safe to walk and many great restaurants and shops. Nice and friendly staff. We enjoyed our stay there as we were a large group and we all had great time. Thank you Rixos Pera Istanbul
2023년 8월에 7박 숙박함
답변 제공: Huseyin Akartuna 님, 2023년 8월 31일
Dear Shekofe, We very much appreciate your comments regarding your stay at the Rixos Pera Istanbul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards,

10/10 - 훌륭해요

Ekaterina 님, Duluth

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
E
2023년 8월에 1박 숙박함
답변 제공: Huseyin Akartuna 님, 2023년 8월 31일
Dear Ekaterina,Thank you so much for rating us 5 out of 5. Looking forward to seeing you at Rixos Pera Istanbul!Sincerely,

10/10 - 훌륭해요

Nazanin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our second time stay in this hotel . Best location, kind and professional staff . Turkish bath was great. Hair salon was great . We will definitely come back. Yine goruşuruz.
2023년 8월에 3박 숙박함
답변 제공: Huseyin Akartuna 님, 2023년 8월 31일
Dear Nazanin,We very much appreciate your comments regarding your stay at the Rixos Pera Istanbul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward to seeing you back!Görüşmek üzere!

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 3박 숙박함
답변 제공: Huseyin Akartuna 님, 2023년 8월 5일
Dear Joseph,We very much appreciate your comments regarding your stay at the Rixos Pera Istanbul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 - 훌륭해요

Ioulia A

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything you can from Rixos chain: nice rooms, great service, good food options, very attentive staff. The roof top restaurant was great and live music at the Chapel restaurant was a great complement to the overall experience.
2023년 7월에 3박 숙박함
답변 제공: Rixos Pera 님, 2023년 7월 31일
Dear Loulia, We very much appreciate your comments regarding your stay at the Rixos Pera. It is always a pleasure to receive positive feedback. We will share your comments with our team members. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Pera İstanbul.

10/10 - 훌륭해요

Ekaterina 님, Duluth

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great arrival and overall experience
2023년 7월에 1박 숙박함
답변 제공: Rixos Pera 님, 2023년 7월 31일
Dear Ekaterina, We very much appreciate your comments regarding your stay at the Rixos Pera. It is always a pleasure to receive positive feedback. We will share your comments with our team members. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Pera İstanbul.

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
An unforgetable stay
The overall feel to the hotel was luxurious. Our initial room was a bit too dark but we were upgraded thanks to the kind staff. Everyone we interacted with were extremelly friendly and welcoming.
View from my room
Hotel lobby
View from my room
2023년 6월에 5박 숙박함
답변 제공: Rixos Pera 님, 2023년 7월 31일
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Rixos Pera. It is always a pleasure to receive positive feedback. We will share your comments with our team members. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Pera İstanbul.

4/10 - 별로예요

Amer

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nothing like the pictures
2023년 6월에 3박 숙박함
답변 제공: Rixos Pera 님, 2023년 7월 31일
Dear Amer,Thank you for taking the time to tell us about your experience at the Rixos Pera Istanbul. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve better you in the near future.Sincerely,

10/10 - 훌륭해요

Suad

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing location - staff went above and beyond for us everyday!!! Felt extremely safe and well taken care of!
2023년 5월에 6박 숙박함
답변 제공: Guest Service Manager 님, 2023년 5월 29일
Dear Mr Suad, We very much appreciate your comments regarding your stay at the Rixos Pera. It is always a pleasure to receive positive feedback. We will share your comments with our team members. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Pera İstanbul.

4/10 - 별로예요

Asad

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
House keeping comes in at 8 AM. When you ask them to come back after an hour they never show up. Call the front desk twice one day at two hour intervals, never got house keeping. AC thermostat was difficult to use so I requested support from front desk at 8PM, guy shows up at 11PM want to come in to the room to adjust the thermostat. House keeping literally filled the shower gel bottle with water to refill it.
2023년 5월에 4박 숙박함
답변 제공: Guest Service Manager 님, 2023년 5월 29일
Dear Mr Asad,Thank you for taking the time to tell us about your experience at the Rixos Pera Istanbul. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Can you give us your mobile number, so we could contact with you and ask more about your experience in our hotel.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve better you in the near future.Sincerely,

10/10 - 훌륭해요

Ali

2023년 5월에 3박 숙박함
답변 제공: Guest Service Manager 님, 2023년 5월 29일
Dear Mr. Ali, We very much appreciate your comments regarding your stay at the Rixos Pera. It is always a pleasure to receive positive feedback. We will share your comments with our team members. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Pera İstanbul.