Dear Stephen,We're sincerely sorry to hear about your disappointing experience during your stay with us.  Your feedback is precious to us, and we apologize for falling short of your expectations.  It's concerning to hear about the issues you encountered with cleanliness, noise disturbances, and the lack of amenities in your room.  We take these matters seriously and will address them immediately to ensure they are resolved.Sincerely,Envi Boutique Hotel Management

Dear Kerry,We're delighted you enjoyed your stay at our property and found our staff very friendly.  Providing excellent service and ensuring guest satisfaction are our top priorities.  Thank you for your kind words, and we look forward to welcoming you back for another great experience in the future!  Please let us know if there's anything else we can do to assist you.Thank you,Envi Boutique Hotel Management

Dear Lance,We apologize for falling short of your expectations during your recent stay.  We take your feedback seriously and will address the issues you've mentioned regarding the chipped tile floors, firm bed, faucet, cable service, and lighting.  Providing a comfortable and pleasant experience is our priority, and we regret any inconvenience caused.  Please know that your comments will be shared with our team so that necessary improvements can be made.  We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.  If there's anything else we can do to assist you, please don't hesitate to let us know.Sincerely,Envi Boutique Hotel Management

Dear Edward,We're sorry to hear that our property didn't meet your expectations.  We strive to provide comfortable accommodations and exceptional service to all our guests.  We appreciate your feedback and will use it to make improvements where needed.  If there's anything specific you'd like to share with us to help us enhance our guest experience, please feel free to reach out.  We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience.Sincerely,Envi Boutique Hotel Management

Dear Lovell,Thank you so much for awarding us a positive rating for your stay at our hotel.  You have brought a smile to our faces.  We hope you will stay with us again soon!Thank you,Envi Boutique Hotel Management

Dear Rodney,Thank you for a Perfect Score Rating on your stay at ENVI Boutique Hotel.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver great experiences to our guests, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank you,Envi Boutique Hotel Management

Dear Autumn,We apologize for the inconvenience you experienced with the breakfast.  Your feedback is valuable, and we'll address this issue to ensure improvements in the quality and freshness of our offerings.  Please let us know if there's anything else we can do to make your future more enjoyable.  Thank you for bringing this to our attention, and we appreciate your understanding.Thank you,Envi Boutique Hotel Management

Dear Danny,Thank you for your brief feedback!  We appreciate your positive response.  If there are any specific aspects you enjoyed or if there's anything we can do to make your experience even better, please feel free to share.  We look forward to serving you again in the future!Thank you,Envi Boutique Hotel Management

Dear Kenneth,I appreciate your positive feedback about our hotel.  We take pride in catering to our guests’ needs as best as possible.Thank you,Envi Boutique Hotel Management

Dear Robert, We sincerely appreciate your positive feedback!  Delighted to hear you enjoyed your stay and found value in our offerings.  Our team works hard to provide exceptional experiences, and we're thrilled to have earned your loyalty.  We look forward to welcoming you back to our property and exceeding your expectations again.  Thank you for choosing us for your accommodation needs! Thank you,Envi Boutique Hotel Management

Dear Bellino,Thank you for your positive feedback! We're delighted you had a great experience with our team. Providing excellent service is our priority, and we appreciate you acknowledging the efforts of our staff.If you have any suggestions for improvement or anything specific that stood out to you during your stay, please feel free to share. We value your input and look forward to serving you again.Thank you,Envi Boutique Hotel Management

Dear Carmen,We are delighted to receive your All-Star Vote!  Thank you very much! It feels great to know that our accommodation met all your needs.  It was a pleasure to host you, and we look forward to hosting you at ENVI Boutique Hotel many more times.Thank you,Envi Boutique Hotel Management

Dear Shawn,We appreciate your positive feedback about our staff being friendly and helpful.  Thank you for taking the time to share your experience.  We look forward to welcoming you again on your next visit.Thank you,Envi Boutique Hotel Management

Valeria, I would like to invite you to please contact the hotel so that we can discuss why you gave a 1 out of 5 rating. I looked over your reservation and I do not see any notes of any issues that you had while here. I would like to be able to resolve anything that may have been wrong so we can improve our service for future guests. I do hope that you will reach out so that we can look into the issues you may have had. Thank you Patricia-Guest Services.

Dear Justin,Thank you for your feedback.  We appreciate your honesty about the need for updates.  We are working on a refurbishment project to modernize our facilities and address the lack of coziness.  We apologize for any inconvenience and hope to welcome you back after renovations.Sincerely,Envi Boutique Hotel Management

Dear Glenn,I am deeply disappointed to learn about your recent stay at ENVI Boutique Hotel.  I wish you had told our staff about your problems when you were here; we could have fixed them.  Please accept my sincerest apologies.Sincerely,Envi Boutique Hotel Management

Dear Maxie,Thank you for leaving us a rating of your stay.  We hope to have the opportunity to welcome you again to provide you with a better experience in the future. Thank you for choosing to stay with us at ENVI Boutique Hotel.Thank you,Envi Boutique Hotel Management

Dear Jeremiah,We're delighted you enjoyed the clean and well-functioning Jacuzzi during your stay.  Providing a comfortable and pleasant experience for our guests is important to us.  Your feedback is greatly appreciated, and we hope to welcome you back in the future.  Thank you for choosing our hotel!Thank you,Envi Boutique Hotel Management

Dear Craig,Thank you for your feedback.  We're delighted to hear that you found our hotel clean and updated.  The large TV and quiet atmosphere are also important aspects we aim to provide our guests.Your positive comments are much appreciated, and we look forward to welcoming you back in the future.  If you have any further feedback or suggestions, please don't hesitate to share them with us.Thank you,Envi Boutique Hotel Management

Dear Rick,Thank you so much for awarding us a positive review for your stay at our hotel.  You have brought a smile to our faces.  We hope you will stay with us again soon!Thank you,Envi Boutique Hotel Management

Dear Amy,We apologize for the issues you experienced during your stay.  We take such feedback seriously and will address these concerns to ensure a better experience for future guests.  Cleanliness and maintaining a peaceful environment are top priorities, and we're sorry that we fell short in this instance.  Your comments will be shared with our team to make necessary improvements.  We appreciate your feedback and hope to have the opportunity to provide you with a more pleasant stay in the future.Sincerely,Envi Boutique Hotel Management

Dear Christopher,Thank you so much for the PERFECT SCORE RATING.  At ENVI Boutique Hotel, we are always grateful to receive positive feedback.  Thank you for appreciating our staff and management's hard work and dedication.  Such ratings reflect on the pride we take in our work and in our property.  We would love to host you again on your next trip to Henderson.Thank you,Envi Boutique Hotel Management

Dear Robert,Thank you for your fantastic review and 5-star rating!  We're thrilled to hear you had a great experience during your stay.  Your satisfaction is important to us, and we look forward to welcoming you back for another excellent stay in the future.  Thank you for choosing us as your accommodation!Thank you,Envi Boutique Hotel Management

Eric,You are a frequent guest, and you love the property, and you are aware of the policies. I investigated your last stay and if you would like to contact the property, we will be happy to discuss with you the notes that are on your account. It could be that if there were other guests in the lobby for your privacy, the front desk agents did not want to disclose information, so they simply stated that your reservation had been flagged for previous issues. If you would like I can add it to a public post here for you. I was glad that our staff was able to override the flag and allow you to check in. Non-refundable reservations are not the only ones that are available, as Non-Refundable will require a cash deposit or credit card authorization going forward it’s the policy. Please always check the booking site for all your options for reservations. Pertaining to the 50.00 fee that we authorized on your credit/debit card. It was a deposit/authorization that we released after the inspection of your room. We have guest book and cancel with us throughout the day, so our availability can change within a few minutes. As you know we have 24-hour desk service and since the cut-off time to reserve a room with the online travel agent is 12 AM for the current date, we still allow walk-in and direct reservations with special in-house rates, so guests can walk in and reserve a room after 12 AM for the current date up until our night ending at 4 AM. I do hope this helps to answer some of the questions concerning your check-in, and again if you would like more information, please feel free to contact us. I suggest revising your three-star review to five stars as you love the property.Sincerely,Customer Relations

Dear Ura,We are delighted to receive your All-Star Vote!  Thank you very much!  It feels great to know that our accommodation met all your needs.  It was a pleasure to host you, and we look forward to hosting you in Henderson many more times in the future.Thank you,Envi Boutique Hotel Management

Dear Shannon,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the ENVI Boutique Hotel.  We are pleased that your experience left a positive impression of our hotel.  We look forward to welcoming you back to our Henderson hotel soon!Thank you,Envi Boutique Hotel Management

Dear Sharon,Thanks so much for rewarding us with a PERFECT SCORE RATING for your stay at ENVI Boutique Hotel hotel.  You have brought a smile to our faces.  Thank You for appreciating our courteous staff's efforts to make your stay in Henderson as pleasant as possible.  We can't wait to host you again next time you're in the area.Thank you,Envi Boutique Hotel Management

Dear Angel,We're delighted to hear you enjoyed our breakfast!  Thank you for your positive feedback, and we hope to welcome you back soon for another enjoyable stay.Thank you,Envi Boutique Hotel Management

Dear Angela,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Envi Boutique Hotel.  We are pleased that your experience left a positive impression of our hotel.  We look forward to welcoming you back to our Henderson hotel soon!Thank you,Envi Boutique Hotel Management

Dear Stephen,We apologize for your experience. We take your feedback seriously. Our team is investigating the discrepancies in room descriptions and working to address the issues you've raised. We'll also follow up with Expedia regarding your refund request. Thank you for bringing this to our attention.Sincerely,Envi Boutique Hotel Management

Dear Kim,Thank you for your feedback.  We're pleased you found the room clean and comfortable with great blackout curtains.  We appreciate your observation about the balcony and stairs, and we'll work on improving those areas.  Your input is valuable as we strive to enhance our guests' experience.Thank you,Envi Boutique Hotel Management

Dear Claudia,Thank you for a Perfect Score Rating on your stay at ENVI Boutique Hotel.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated.  We would love to host you again for your next visit to Henderson.Thank you,Envi Boutique Hotel Management

Dear Guest,We apologize for the inconvenience caused by the barking dogs.  Thank you for your understanding and patience. We're glad our team could assist you in finding a quieter room.  We value your feedback and hope you had a pleasant stay despite this initial issue.  We look forward to serving you better on your next visit.Thank you,Envi Boutique Hotel Management

Dear Katherine,Thank you for a Perfect Score Rating on your stay at Envi Boutique Hotel.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated.  We would love to host you again for your next visit to Henderson.Thank you,Envi Boutique Hotel Management

Dear Maria,Thank you so much for awarding us a positive rating for your stay at our hotel.  You have brought a smile to our faces.  We hope you will stay with us again soon!Thank you,Envi Boutique Hotel Management

Dear Jacob,Thank you for taking the time to share a PERFECT SCORE RATING of your stay with us at the Envi Boutique Hotel.  We are pleased that your experience left a positive impression of our hotel.  We look forward to welcoming you back to our Henderson hotel in the near future!Thank you,Envi Boutique Hotel Management

Thank You for your stay and review we do offer several dog frindley rooms we do apolize your requested King bed was not assigned to dog frindley room as their was no notes and regular king we dont allow dogs as state in room discriptation, upon your arrival and we only had two queen beds which are Dog Frindley which was assigned to you, please keep in mind as we try to acomadate all guest including ones with pet allergy and one who loves Pet, please let us know as soon as you book a room so we can assigned correct room type for your next say.

Amy Jo Thank You for chossing Envi Boutique In Henderson, KY for your stay and Thank You for the review as Guest ownest openion helps other guest specialy when their are other choice.

Dear Francis,We are always pleased to receive feedback from our guests in relation to their stay with us at Envi Boutique Hotel, and we are excited to see your PERFECT score rating.  We are glad to learn that our accommodations met all your needs and you left satisfied with your stay.  Thank you so much for choosing to stay with us while visiting Henderson! Thank you,Envi Boutique Hotel Management

Dear Shae,We are delighted to receive your All-Star Vote! - Thank you very much!  It feels great to know that our accommodation met all your needs.  It was a pleasure to host you, and we look forward to hosting you in Henderson many more times in the future.Thank you,Envi Boutique Hotel Management

Dear Guest,We apologize for the inconvenience you experienced during your stay.  Ensuring our guests' comfort is our top priority, and we regret that the noise from the highway disrupted your sleep.  We also apologize for the oversight in cleaning the bathroom shower and the issues with the refrigerator.  We appreciate your feedback and will address these concerns to improve our services.  We hope you'll consider giving us another chance to provide you with a more satisfactory experience.Thank you,Envi Boutique Hotel Management

Dear Eric,Thank you for taking the time to share a PERFECT SCORE RATING of your stay with us at the Envi Boutique Hotel.  We are pleased that your experience left a positive impression of our hotel.  We look forward to welcoming you back to our Henderson hotel in the near future!Thank you,Envi Boutique Hotel Management

Dear Charles,Thank you for taking the time to review our hotel.  We appreciate your understanding during our renovation process.  We're glad to hear that you found our room spacious and enjoyed the comfortable pillow top mattresses and pillows.  Providing a restful and comfortable stay is our top priority.  We apologize for any inconvenience caused by the renovation, and we hope to welcome you back once the improvements are complete.  Thank you for choosing our hotel, and we look forward to hosting you again in the future.Thank you,Envi Boutique Hotel Management

Dear Karen,Thank you for your review.  We're glad to hear that our hotel's convenient location suited your needs during your visit.  We hope you had a great time exploring the nearby attractions.  If there's anything else we can assist you with in the future, please don't hesitate to let us know.  We look forward to welcoming you back on your next visit.Thank you,Envi Boutique Hotel Management

Dear Jeanna, Thank you for sharing your feedback about your recent stay at Envi Boutique Hotel.  Regarding the condition of the hotel grounds, we are working diligently to improve cleanliness and address any areas of concern.  We are also taking measures to ensure a peaceful environment for all guests, and we apologize for the disturbance caused by other guests during your stay. We appreciate you bringing the issues with the room to our attention, and we apologize for the lack of cleanliness you encountered.  We have shared your comments with our housekeeping team to ensure that such oversights are not repeated in the future. Please know that we are currently undergoing renovations to enhance our facilities, and we appreciate your understanding during this transition.  Your feedback is invaluable as we strive to provide a safe and comfortable environment for all our guests. We would like to regain your trust and hope to have the opportunity to welcome you back in the future to provide you with the experience you rightfully expect and deserve. Thank you, Envi Boutique Hotel Management

Dear Guest,Thank you so much for awarding us a positive rating for your stay at our hotel.  You have brought a smile to our faces. We hope you will stay with us again soon! Thank you,Envi Boutique Hotel Management

Dear James, Thank you for choosing our hotel and sharing your feedback. We're glad you appreciated our modern decor, cleanliness, and overall value. We apologize for the inconvenience regarding the lack of a closet and hangers. We'll take your suggestion into consideration as we strive to improve our amenities. We hope to welcome you back for another pleasant stay in the future.Thank you,Envi Boutique Hotel Management

Dear Champ,Thank you for a Perfect Score Rating on your stay at Envi Boutique Hotel.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated.  We would love to host you again for your next visit to Henderson. Thank you,Envi Boutique Hotel Management

Dear Kristin, Thank you for your kind words!  We're delighted to hear that you found our room lovely and our bed comfortable.  It's our pleasure to provide a cozy and restful environment for our guests.  Should you need accommodations in the future, we'd be thrilled to welcome you back for another comfortable stay.Thank you,Envi Boutique Hotel Management