The person at the desk did not inform us we had to carry ALL our luggage up 15 steps? I asked about a cart for our luggage, she said there’s one at the end of the hallway, but failed to tell us it’s useless, because there’s no elevator you gotta carry all your stuff up the stairs! The access door to the roof was in our room, then had the unit running on the roof that woke me up at 5 o’clock in the morning!