와이너리

샤토 엘란 여행 후기

4.5 out of 5
샤토 엘란
100 Rue Charlemagne, Braselton, GA

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1003개 이용 후기 중 610개" "
평점 8 - 좋아요. 1003개 이용 후기 중 211개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 108개" "
평점 4 - 별로예요. 1003개 이용 후기 중 50개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 24개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property fabulous
2024년 3월에 1박 숙박함
답변 제공: Scroft 님, 2024년 3월 27일
Thank you for your review, and we look forward to welcoming you back soon.

10/10 - 훌륭해요

Chris

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a great venue for meetings, lots of extras with SPA and Golf Course, Beautiful grounds to walk around and relax.
2024년 3월에 1박 숙박함
답변 제공: Scroft 님, 2024년 3월 27일
I'm delighted to hear that you enjoyed our Spa mansion and the golf course. Thank you for your review, and we look forward to welcoming you back soon.

6/10 - 괜찮아요

Monique

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Too high
2024년 3월에 2박 숙박함
답변 제공: April 님, 2024년 3월 25일
Thank you for your feedback and for your loyalty to Chateau Elan.

10/10 - 훌륭해요

Jenae

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful experience!
2024년 3월에 1박 숙박함
답변 제공: April 님, 2024년 3월 24일
Thank you for your review, and we look forward to welcoming you back soon.

6/10 - 괜찮아요

Mary 님, Nashville

좋아요: 청결 상태, 직원 및 서비스
I haven’t stayed here in 5 years, and it’s sad to say it’s gone downhill. I cannot believe that old fashioned’s are premade!!! The bar was obnoxious to say the least. DJ was extremely loud. Used to be a nice place to enjoy a real drink and relax. Sheets were scratchy and the pillows were terrible. I was really disappointed :(
2024년 3월에 2박 숙박함
답변 제공: April 님, 2024년 3월 24일
We truly apologize for the difficulties you faced during your stay, and for the fact that you unfortunately weren't able to experience the level of service we are known for.

10/10 - 훌륭해요

nikki

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was amazing first class all the way. We will be back for sure
2023년 12월에 4박 숙박함
답변 제공: Scroft 님, 2024년 3월 20일
Thank you for your review, and we look forward to welcoming you back soon.

10/10 - 훌륭해요

crystal

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were exceptional! The property wa s very nice and spa was excellent!
2024년 3월에 1박 숙박함
답변 제공: Scroft 님, 2024년 3월 18일
We are pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guest. We are also delighted to hear you enjoyed our world class spa and the amenities it offers. Thank you for your review and we look forward to welcoming you back soon.

10/10 - 훌륭해요

Bernadette

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful place to visit. Can't wait to return.
2024년 3월에 2박 숙박함
답변 제공: Scroft 님, 2024년 3월 17일
Thank you for your feedback and for your loyalty to Chateau Elan.

10/10 - 훌륭해요

KIMATHI

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything is so nice and clean .I would definitely recommend this winery.
2024년 3월에 1박 숙박함
답변 제공: Scroft 님, 2024년 3월 17일
Thank you for your review, and we look forward to welcoming you back soon.

10/10 - 훌륭해요

Miguel Ángel lozano

아이를 동반한 가족 여행, 가족 여행
Muy elegante , buen servicio , la comida deliciosa , los vinos de buena calidad , las habitaciones muy limpias amplias El personal muy y amable
2024년 3월에 3박 숙박함
답변 제공: Scroft 님, 2024년 3월 20일
I'm delighted to hear that you enjoyed our many amenities, and had a pleasant encounter with our staff as we pride ourselves in providing exceptional customer service for our guests.

10/10 - 훌륭해요

MICHELLE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Scroft 님, 2024년 3월 8일
Thank you for your review, and we look forward to welcoming you back soon.

10/10 - 훌륭해요

Karen

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
It’s beautiful! There are many restaurant choices and the staff is amazing!
2024년 3월에 1박 숙박함
답변 제공: Scroft 님, 2024년 3월 6일
We are pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guest. And we are happy to hear you enjoyed our many restaurants on property, and we look forward to having you stay again.

10/10 - 훌륭해요

Anthony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All I have to say is I will be back every year! Superior everything...
2024년 3월에 2박 숙박함
답변 제공: Scroft 님, 2024년 3월 6일
Thank you for your review, and we look forward to welcoming you back soon.

10/10 - 훌륭해요

VALERIE

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love this place
2024년 1월에 1박 숙박함
답변 제공: Scroft 님, 2024년 3월 2일
Thank you for your review, and we look forward to welcoming you back soon.

8/10 - 좋아요

Evon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was really nice. I think the price was too high.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 29일
Thank you for posting your feedback from your visit with us Evon. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

10/10 - 훌륭해요

Kaushika

단체 여행
It was a great stay
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 29일
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

4/10 - 별로예요

Seyed Ali

2024년 2월에 1박 숙박함
답변 제공: Scroft 님, 2024년 3월 20일
We are certainly disappointed to know that we failed to meet your expectations on so many levels.

8/10 - 좋아요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 27일
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

8/10 - 좋아요

Titilayo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 27일
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Rodrecus

2024년 2월에 1박 숙박함
답변 제공: April 님, 2024년 3월 21일
Thank you for your review, and we look forward to welcoming you back soon.

10/10 - 훌륭해요

Martin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 27일
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

8/10 - 좋아요

Shante 님, Sandy Springs

2024년 2월에 1박 숙박함
답변 제공: April 님, 2024년 3월 21일
Thank you for your review, and we look forward to welcoming you back soon.

6/10 - 괜찮아요

Louise

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
In the weeks before check in, I made 3 calls to the property to ask if the outdoor hot tub was open. I was told to tell them upon check-in that we would be using the hot tub, which I did. That evening as we were getting in the hot tub we found that it was not hot but very cold. Very disappointing as I had checked multiple times because this was an important amenity that we wanted for our girls weekend.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 19일
Thank you for your review. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

8/10 - 좋아요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely resort and grounds Food average to good. Winery closed for private party so couldn’t visit it As typical of resorts, expensive.. lots of taxes and resort fee. Would recommend .
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 27일
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 27일
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 - 훌륭해요

Carlton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 19일
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 - 훌륭해요

William

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Based on the questions listed above!
2024년 2월에 2박 숙박함
답변 제공: Scroft 님, 2024년 2월 17일
Thank you for your review, and we look forward to welcoming you back soon.

10/10 - 훌륭해요

April 님, Morris Twp

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a winderful get away
2024년 2월에 1박 숙박함
답변 제공: Scroft 님, 2024년 2월 17일
Thank you for your review, and we look forward to welcoming you back soon.

10/10 - 훌륭해요

Kimberly

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a very nice property with large spacious rooms and soft pillows. very comfortable.
2024년 2월에 1박 숙박함
답변 제공: Scroft 님, 2024년 2월 17일
Thank you for your review, and we look forward to welcoming you back soon.

10/10 - 훌륭해요

Jessica

2024년 2월에 1박 숙박함
답변 제공: April 님, 2024년 3월 21일
Thank you for your review, and we look forward to welcoming you back soon.

10/10 - 훌륭해요

Khayla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Scroft 님, 2024년 2월 17일
Thank you for your review, and we look forward to welcoming you back soon.

10/10 - 훌륭해요

Toney

2024년 2월에 1박 숙박함
답변 제공: Scroft 님, 2024년 2월 17일
Thank you for your review, and we look forward to welcoming you back soon.

10/10 - 훌륭해요

Ego

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Food was over priced and was not worth it.
2024년 2월에 1박 숙박함
답변 제공: Scroft 님, 2024년 2월 17일
We sincerely appreciate your feedback, and we're sorry you were unhappy with the food quality and food pricing.

8/10 - 좋아요

Eileen

연인과의 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
You dont get your room done or water bottles replaced unless you request it, and they don't tell you that when you check in, also had no "Do not Disturb " sign in our room to go down for breakfast but they knocked on our door at 8 am day of check out.. But other rooms had signs. Need more attention to details.
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 9일
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

6/10 - 괜찮아요

Ernest

연인과의 여행
좋아요: 직원 및 서비스
Rooms are basic. The first room wasn’t cleaned properly and had dog feces throughout the carpet. However, William at the front desk switched the room with no problem
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 5일
Thank you for your review, and please accept my apologies for the unsatisfactory experience you had during your time with us. Please know that what you describe here is not the level of service expected of our employees and our product. We’re extremely disappointed to learn of the cleanliness issues you encountered in your initial guestroom. We hope you will give us another opportunity to better serve you in the future.

10/10 - 훌륭해요

Diana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 5일
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 - 훌륭해요

Joe

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pleasant grounds, landscaping and architecture. There were many restaurants with diverse offerings onsite. The spa we well staffed and services were amazing. This was our first visit, but not our last.
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 5일
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 - 훌륭해요

Jon

ambient light
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 5일
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 - 훌륭해요

rena

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What a beautiful resort! Had a lovely time at the wine tasting enjoyed the bourbon bar as well as the Versailles restaurant! Staff was very friendly!! Would tell anyone to absolutely stay here!!
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 30일
Thank you for your terrific review on your recent stay Rena! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!

10/10 - 훌륭해요

Kierra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 29일
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 - 훌륭해요

Hope

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: April 님, 2024년 1월 25일
Thank you for your feedback and for your loyalty to Chateau Elan.

6/10 - 괜찮아요

Gabrielle

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We stayed at the Inn. Our room was extremely dirty.
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 22일
Thank you for your review, and please accept my apologies for the unsatisfactory experience you had during your time with us. Please know that what you describe here is not the level of service expected of our employees and our product. We’re extremely disappointed to hear that you felt cleanliness wasn’t up to par. At our hotel, we take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. We hope you will give us another opportunity to better serve you in the future.

8/10 - 좋아요

Heidi

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is lovely. It is a nice getaway for those who like a winery, fine hotel and restaurants. The pricing is high and there are no discounts unless a large room quantity is guaranteed. I wouldn’t recommend it for holding an event. The food for a dinner event of 85 persons came out late. There is no proper green room for entertainment so they used a coat check room, and they declined even a small discount on a hotel room for the entertainment to use to get ready and to wait in before their show. So, other than holding an event there, it’s a lovely property. Staff was great. Room spacious and well-designed. Restaurant food was very good but expensive. Would stay there again.
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 22일
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 22일
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 - 훌륭해요

Sandra

2024년 1월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 9일
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

6/10 - 괜찮아요

ASHLEY N

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: April 님, 2024년 1월 9일
Thank you for your feedback and for your loyalty to Chateau Elan.

6/10 - 괜찮아요

Amma

좋아요: 청결 상태
I love the property not the cable
2023년 12월에 3박 숙박함
답변 제공: April 님, 2024년 1월 2일
Thank you for your feedback and for your loyalty to Chateau Elan.

6/10 - 괜찮아요

Shannon

2023년 12월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 22일
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 - 훌륭해요

maribel

2023년 12월에 1박 숙박함
답변 제공: April 님, 2024년 1월 2일
Thank you for your feedback and for your loyalty to Chateau Elan.

8/10 - 좋아요

Alonzo

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the atmosphere for couples. The property is amazing.
2023년 12월에 2박 숙박함
답변 제공: April 님, 2023년 12월 29일
Thank you for your feedback and for your loyalty to Chateau Elan.