야외 수영장, 07:00 ~ 22:00 오픈, 카바나(요금 별도), 수영장 파라솔
예약 가능 여부 확인

크라운 플라자 카바나, 팔로 알토, IHG 호텔 여행 후기

3.5 out of 5
크라운 플라자 카바나, 팔로 알토, IHG 호텔
4290 El Camino Real, Palo Alto, CA

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 535개" "
평점 8 - 좋아요. 1000개 이용 후기 중 284개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 93개" "
평점 4 - 별로예요. 1000개 이용 후기 중 62개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 26개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

Sang Kyun

2023년 12월에 3박 숙박함
답변 제공: Front Office 님, 2023년 12월 20일
Thank you for choosing our hotel. We hope we have the pleasure of hosting you again.

8/10 - 좋아요

Yonghyun

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 3박 숙박함
답변 제공: Beth 님, 2023년 6월 30일
Thank you for your recent stay with us.Thank you , Beth

4/10 - 별로예요

SEMAN

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 객실의 편안함
This hotel technically works well. However, it is not that much comfort. Especially, rooms in the first floor is like a motel room. I always have to close the curtain for my privacy.
2019년 12월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 5월에 4박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Minjae

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
샌프란, 산호세, 스탠퍼드 가기 좋은 위치
샌프란시스코까지 차로 1시간 가량 걸렸지만, 그만큼 몬테레이쪽은 가까워서 우리는 좋았다. 스태프를 마주칠일은 별로 없었으나 체크인 체크아웃때의 인상은 친절했다. 와이파이는 느리다.
2017년 6월에 3박 숙박함
Thank you for contacting Crowne Plaza Palo Alto we hope to see you again soon!

10/10 - 훌륭해요

Shuiqing 님, Santa Barbara

좋아요: 청결 상태
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

MAGED

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel, staff were very helpful, enjoyed my stay. Thank you .
2024년 3월에 1박 숙박함
답변 제공: Beth 님, 2024년 4월 3일
Thank you so much for feedback during your recent stay with us and are glad that you enjoyed your stay with us.Warmest Regards, Beth

10/10 - 훌륭해요

Felicia

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We really enjoyed our stay. We brought a toddler and the hotel was very sweet & accommodating. We look forward to our visit in May :)
2024년 3월에 5박 숙박함
답변 제공: General Manager 님, 2024년 3월 26일
Thank you for choosing the Crowne Plaza Palo Alto. We are glad you and your family enjoyed your time with us and that our team could accommodate your travel needs. It was a pleasure having you as our guest, and we look forward to seeing you again soon!C.P. Management Team

10/10 - 훌륭해요

Michael

Great place. One of the best hotels I have stayed in palo Alto.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 26일
Thank you for choosing the Crowne Plaza Palo Alto.We're so happy to know that you had a great time with us overall, and we trust that everything was in order for your visit! It would be a pleasure to host you again soon, so hurry back.- C.P. Management Team

10/10 - 훌륭해요

Edgar

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall a nice hotel, kept walking to find my room and lead to outdoors and older part of hotel. Little deceiving.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 11일
Thank you for choosing the Crowne Plaza Palo Alto. It sounds like navigating to your room provided a bit of an unexpected journey through different parts of the hotel. We appreciate your feedback on this experience as it helps us improve our guest's orientation and overall satisfaction. We hope to have the opportunity to welcome you back for an even more seamless stay.C.P. Management Team

10/10 - 훌륭해요

Zain

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great customer service. Very efficient.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 8일
Thank you for choosing the Crowne Plaza Palo Alto.We're so happy to know that you had a great time with us overall and that our team's attentive service impressed you during your visit. It would be a pleasure to host you again soon, so please, hurry back. - C.P. Management Team

10/10 - 훌륭해요

humberto

2024년 2월에 1박 숙박함
답변 제공: Beth 님, 2024년 3월 27일
Thank you for your recent stay at the Crown Plaza Cabana. Have a wonderful day.Warmest Regards, Beth

6/10 - 괜찮아요

Heath

2024년 2월에 3박 숙박함
답변 제공: Beth 님, 2024년 2월 24일
Thank you for your recent stay at the Crown Plaza Cabana in Palo Alto.Warmest regards, Beth

10/10 - 훌륭해요

Chris

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: B 님, 2024년 2월 5일
Thank you for taking your feedback during your recent stay with us.Warmest Regards, Beth

10/10 - 훌륭해요

Zev 님, Fremont

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 28일
Thank you for choosing the Crowne Plaza Palo Alto. It was truly a pleasure having you as our guest, and we appreciate you giving us a perfect rating. We hope to have you join us again soon!C.P. Management Team

10/10 - 훌륭해요

Alana 님, Lemoore

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Arif Rahman 님, 2024년 1월 30일
Thank you for choosing the Crowne Plaza Palo Alto. It was truly a pleasure having you as our guest, and we appreciate you giving us a perfect rating. We hope to have you join us again soon!

8/10 - 좋아요

Shantanu

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel
good Hotel. I enjoyed my stay.
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 8일
Thank you for choosing the Crowne Plaza Palo Alto. We're happy your stay with us was pleasant. Your kind praise is valued, and we hope you'll return!C.P. Management Team

10/10 - 훌륭해요

Julie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hotel.
HUGE hotel….if you’re staying with friends be sure to request nearby rooms. Makeup mirror in our bathroom but not our neighbors. Very comfy king bed! Came for Joe Sharino’s last public gig!
2023년 12월에 1박 숙박함
답변 제공: Front Office 님, 2024년 1월 5일
Dear Julie,We're thrilled to hear that you had a fantastic experience at our hotel. Your kind words mean a lot to us, and we're delighted that you enjoyed your stay. We hope to welcome you back again soon. Thank you.

6/10 - 괜찮아요

Pamela

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
This property is in need of a little reno: a new elliptical fitness machine for the workout room; solar heating to make the pool and hot tub warm, not just something to look at; cleaning products with essential oil or other natural aroma; functional printers in the business center; attention to air quality in the guest rooms and repair of heating system... Otherwise I will likely always be a return customer!
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 8일
Thank you for choosing the Crowne Plaza Palo Alto.We value all feedback we receive from our guests. Your constructive suggestions will be considered and discussed with our team. We would be delighted to earn your confidence and ensure that you continue choosing us when you visit Palo Alto. Until next time, we wish you safe travels.C.P. Management Team

10/10 - 훌륭해요

Ann

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 5박 숙박함
답변 제공: B 님, 2024년 2월 2일
Thank you for your recent stay a the Crown Plaza Cabana.Warmest Regards, Beth

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent accommodations and hospitality
The Crowne Plaza Cabana in Palo Alto has become our go-to hotel when vising family and friends in the area. The location, cleanliness, and staff make our stay enjoyable every time.
2023년 12월에 3박 숙박함
답변 제공: Front Desk 님, 2023년 12월 27일
Dear Mark,We're thrilled to hear that you had an excellent experience during your stay at our hotel. Our team works hard to ensure our guests have a memorable time, and it's incredibly rewarding to know we hit the mark for you. We hope to welcome you back for another fantastic stay in the near future.Warm regards,Front Desk

8/10 - 좋아요

Erin 님, Irvine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall the stay was nice, but it’s obvious they’re not taking care of parts of the property. Some doors creaked and stuck, and the door to our fridge area fell off. Also our neighbor was smoking weed outside near the pool area, so we couldn’t enjoy our patio. Probably won’t stay here again if we had to be in the Palo Alto area.
2023년 12월에 1박 숙박함
답변 제공: Front Office 님, 2023년 12월 20일
Thank you for leaving a review. We've noted your feedback about our property and we're already taking steps to address this to ensure an even better experience for our guest. Thank you for choosing us, and we hope to exceed your expectations during your next visit.

6/10 - 괜찮아요

Donavin

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 5박 숙박함
답변 제공: Front Desk 님, 2023년 12월 1일
Thank you for staying with us. We look forward to having you back soon.

10/10 - 훌륭해요

jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2023년 11월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 11월 27일
Good afternoon,We're thrilled to hear you enjoyed your stay. We look forward to seeing you again. Thank you.

8/10 - 좋아요

Franklin

2023년 11월에 1박 숙박함
답변 제공: Front office 님, 2023년 12월 20일
Good afternoon,Thank you for taking the time to review our hotel. We're thrilled to hear that you had an enjoyable stay and appreciated our comfortable rooms and friendly staff. We look forward to seeing you again. Thank you.

10/10 - 훌륭해요

Robin

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great friendly staff. The bar tender was excellant. The food was good. The price was resonable. Enjoyed the stay!
2023년 11월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 11월 22일
Dear Robin, Thank you so much for taking the time to share your wonderful experience with us. We are thrilled to hear that you enjoyed your stay. Your kind words truly mean a lot to us and serve as a great motivation for our team to continue delivering exceptional service. We look forward to welcoming you back soon.

10/10 - 훌륭해요

Geetha

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great value for money if you book in advance.
2023년 11월에 2박 숙박함
답변 제공: Arif Rahman 님, 2023년 11월 16일
Dear Geetha,Thank you for taking the time to post your review about your recent stay with us. We are happy to hear you had a great time during your stay. We appreciate your feedback as we are always looking for ways to enhance our guests' experience. We trust we will have the opportunity to welcome you back again as our guest.Arif RahmanDirector of Operations

10/10 - 훌륭해요

Carmela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pet friendly! Smallish room with 2 queen beds…. Thought it would be bigger.
2023년 11월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 11월 13일
Thank You for choosing Crowne Plaza, starting next year we will be going through renovation we hope you come back once our rooms and hotel are finished

10/10 - 훌륭해요

Albert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice check in experience.
2023년 11월에 1박 숙박함
답변 제공: Front desk 님, 2023년 11월 13일
Good afternoon,We're thrilled to hear you had a great check-in experience. We hope you enjoyed your stay, we look forward to seeing you again soon. Thank you for choosing Crowne Plaza.

10/10 - 훌륭해요

Mauricio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Arif Rahman 님, 2023년 11월 10일
Dear Mauricio,Thank you for taking the time to post your review about your recent stay with us. We are happy to hear you had a great time during your stay. We appreciate your feedback as we are always looking for ways to enhance our guests' experience. We trust we will have the opportunity to welcome you back again as our guest.Arif RahmanDirector of Operations

8/10 - 좋아요

Dora

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good check-in services! I loved pool view. The hot tub Jets were Not working. Room had coffee maker but only (1) coffee cup for two! We shared (1) cup.
2023년 11월에 1박 숙박함
답변 제공: Arif Rahman 님, 2023년 11월 6일
Dear Dora,Thank you so much for taking the time to submit this survey and we are very happy to hear that you mostly had a great stay except the hot tub jets issue & insufficient coffee cups in room. I hope you will accept our sincerest apologies. Our current standards to place 4 coffee cups but unfortunately, we missed in your room. I will definitely address with housekeeping director and also check with maintenance team on hot tub jets issue. I appreciate your feedback as it always helps us improve and please feel free to contact me directly should you have any questions.Respectfully,Arif RahmanDirector of Operations

10/10 - 훌륭해요

Gerardo

2023년 10월에 2박 숙박함
답변 제공: Arif Rahman 님, 2023년 11월 3일
Dear Gerardo,Thank you for taking the time to post your review about your recent stay with us. We are happy to hear you had a great time during your stay. We appreciate your feedback as we are always looking for ways to enhance our guests' experience. We trust we will have the opportunity to welcome you back again as our guest.Best,Arif RahmanDirector of Operations

8/10 - 좋아요

Craig

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location and clean rooms. Great staff
2023년 10월에 3박 숙박함
답변 제공: Arif Rahman 님, 2023년 11월 3일
Dear Craig, Thank you for taking the time to post your review about your recent stay with us. We are happy to hear you had a great time during your stay. We appreciate your feedback as we are always looking for ways to enhance our guests' experience. We trust we will have the opportunity to welcome you back again as our guest.Arif RahmanDirector of Operations

10/10 - 훌륭해요

christopher

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice property. Staff was very helpful.
2023년 10월에 1박 숙박함
답변 제공: Arif Rahman 님, 2023년 11월 3일
Dear Christopher,Thank you for taking the time to post your review about your recent stay with us and We are happy to hear you had a great time during your stay. We appreciate your feedback as we are always looking for ways to enhance our guests' experience. We trust we will have the opportunity to welcome you back again as our guest.Respectfully,Arif RahmanDirector of Operations

10/10 - 훌륭해요

Dorian

2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 11월 20일
We're delighted that you enjoyed your stay and look forward to welcoming you back soon. Thank you.

8/10 - 좋아요

James

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was clean and attractive. Only suggestions would be to always have water available in the lobby, not just in the evenings.
2023년 10월에 3박 숙박함
답변 제공: Arif Rahman 님, 2023년 11월 3일
Dear James,Thank you for taking the time to post your review about your recent stay with us. We are happy to hear you had a great time during your stay. We appreciate your feedback as we are always looking for ways to enhance our guests' experience. We trust we will have the opportunity to welcome you back again as our guest.Arif RahmanDirector of Operations

10/10 - 훌륭해요

Kumaresan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Arif Rahman 님, 2023년 11월 3일
Dear Kumaresan,Thank you for taking the time to post your review about your recent stay with us. We are happy to hear you had a great time during your stay. We appreciate your feedback as we are always looking for ways to enhance our guests' experience. We trust we will have the opportunity to welcome you back again as our guest.Arif RahmanDirector of Operations

6/10 - 괜찮아요

SALLY

Renovated hotel is clean and friendly. Good for a 2-night solo stay.
2023년 10월에 2박 숙박함
답변 제공: Arif Rahman 님, 2023년 11월 3일
Thank you for taking the time to post your review about your recent stay with us and we are happy to hear you mostly had a great stay with us. I would also love to share that we are going for a full renovation from March 2024 and will transition to Kimpton from Dec 2024. We trust we will have the opportunity to welcome you back again as our guest.Arif RahmanDirector of Operations

10/10 - 훌륭해요

Eddie

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The room we stayed in this time was obviously older and was needing a refurbishment compared to the other newly renovated room we've stayed in previous stays.
2023년 10월에 1박 숙박함
답변 제공: Arif Rahman 님, 2023년 11월 3일
Dear Eddie,Thank you for taking the time to post your review about your recent stay with us. We are happy to hear you had a great time during your stay. I am would also love to share that we are going for a full renovation from March 2024 and will transition to Kimpton from Dec 2024. We trust we will have the opportunity to welcome you back again as our guest.Arif RahmanDirector of Operations

4/10 - 별로예요

Ron

가족 여행
별로예요: 청결 상태, 객실의 편안함
Poor accommodations
Stayed one night at the Crown plaza in Palo Alto. The check in was easy with good customer service. The property is a little dated but the room was updated. We stayed on the 1st floor and the bathroom was not cleaned properly ther was hair in the sink and in the shower. They also left a used wash cloth on top of the shower curtain, that fell on me, very gross. The walls of the room are paper thin, we came back to our room very late after visiting family and the person next door had a dog who kept barking and someone who was continuously coughing, making for basically no rest or sleep. One other thing when we got back my key would work to get us in the room, it was 2 am mind you. I went to the front desk to getva new card and confirm the.room number as it was about 2am. The person at the desk asked for my name and id and then said that my Id didnt look like me,Very unprofessional! So in closing will not stay here again and do not recommend.
2023년 10월에 1박 숙박함
답변 제공: Sergio 님, 2023년 10월 19일
We do apologize for the inconvenience you had here at Crowne Plaza Palo Alto CA. We thrive to make sure all of our guests are welcomed and get a good night's rest. We have taken down your concerns and mentioned it to our Housekeeping Management that way we can rectify this.

10/10 - 훌륭해요

HELEN

연인과의 여행
We were pleasantly surprised by the quality of the hotel.
2023년 10월에 2박 숙박함
답변 제공: Arif Rahman 님, 2023년 11월 3일
Thank you for taking the time to post your review about your recent stay with us. We are happy to hear you had a great time during your stay. We appreciate your feedback as we are always looking for ways to enhance our guests' experience. We trust we will have the opportunity to welcome you back again as our guest.Arif RahmanDirector of Operations

8/10 - 좋아요

DIEGO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good space and location .
2023년 10월에 3박 숙박함
답변 제공: Sergio 님, 2023년 10월 19일
Thank You for choosing to stay with us at Crowne Plaza Palo Alto we hope to see you again

4/10 - 별로예요

Samuel

출장 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The gentleman, Ron, checking us in was on a personal call while we were waiting to be attended to and also had an attitude. My husband and I do not share the same last name, so he would not allow him to use his credit card or ID although I added him on the reservation. He said you don’t have the same last name although he were checking in with our child. Rude to assume anything in 2023 world. We also mistakenly thought Hilton was a part of IHG and he rudely reminded my husband by showing a card and aging so you see Hilton anywhere on this list? My husband found his IHG number and then he said because we booked through Expedia he could t attach it at all. I have stayed before with other properties booking through Expedia and you can use your rewards number, they usually just don’t issue the points. Not a great first start to our check-in and won’t be back on our next trip for area. There was a Courtyard that looked nice and clean across the street we will try next time. Attitude goes a long way in a customer service industry and is very off putting.
2023년 10월에 1박 숙박함
답변 제공: Sergio 님, 2023년 10월 19일
We do apologize for the inconvenience you had here at Crowne Plaza Palo Alto CA. We thrive to make sure all of our guests are welcomed and get a good night's rest. We have taken down your concerns and we will speak to this individual and make sure he gets more training thank you for brining it to our attention .

6/10 - 괜찮아요

Jennifer

가족 여행
좋아요: 직원 및 서비스
there was a fresh blood splatter on the outside of the tub when we got there, our room keys couldn't unlock the pool area on day one, we had to ask for extra towels and cups, there was no fan in the bathroom to help with the smells and sounds when someone was using the bathroom, we had to walk through a business conference in our bathing suits to get to the pool, they charged a daily rate for parking in the lot even though there were tons of open parking spaces.
2023년 10월에 3박 숙박함
답변 제공: Sergio 님, 2023년 10월 19일
We do apologize for the inconvenience we thrive to make sure every guest has the best experience here at the Crowne Plaza Palo Alto. We have taken your concerns and have spoken with the Management team as well.

4/10 - 별로예요

Brandee

별로예요: 숙박 시설 상태 및 시설
I was not able to use my bathroom due to a plumbing issue. I requested house keeping to unclock the toilet, I returned to my room with the toilet completely removed from the base and tools all over the bathroom floor. The staff did not alert me all day until returned to my room.
2023년 9월에 2박 숙박함
답변 제공: Sergio 님, 2023년 10월 19일
We do apologize that your stay was not to its best. Here at Crowne Plaza Palo Alto thrive to make sure our guest are welcomed and refreshed. We have taken your concerns and we will use this opportunity for training purposes

10/10 - 훌륭해요

Jack

2023년 10월에 1박 숙박함
답변 제공: Arif Rahman 님, 2023년 11월 3일
Dear Jack,Thank you for taking the time to post your review about your recent stay with us and We are happy to hear you had a great time during your stay. We appreciate your feedback as we are always looking for ways to enhance our guests' experience. We trust we will have the opportunity to welcome you back again as our guest.Respectfully,Arif RahmanDirector of Operations