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힐스톤 인 툴래리, 어센드 호텔 컬렉션 여행 후기

3 out of 5

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 599개 이용 후기 중 417개" "
평점 8 - 좋아요. 599개 이용 후기 중 128개" "
평점 6 - 괜찮아요. 599개 이용 후기 중 30개" "
평점 4 - 별로예요. 599개 이용 후기 중 7개" "
평점 2 - 너무 별로예요. 599개 이용 후기 중 17개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
맘에들었던 마루바닥과 가죽의자
기대안하고 갔는데 웬만한 홀리데이인 혹은 베스트 웨스턴 호텔보다 가구와 의자들이 세련되어서 좋았어요. 프론트 여자직원도 친절하셨어요. 다만 맨발로 마루바닥 걸어다녔는데 발이 까매졌어요. 카페트가 아니고 마루바닥이라서 좋은데 호텔측에서 물걸레질필요해 보입니다
2021년 10월에 1박 숙박함
답변 제공: Hillstone Inn Team 님, 2021년 10월 12일
안녕하십니까, 시간을 내어 피드백을 주셔서 감사합니다. 우리는 가정부 부서에 후속 조치를 취하고 빠른 해결책을 찾을 수 있도록 할 것입니다. 새 객실이 마음에 드셨다니 다행입니다.

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The check-in went smoothly. The room was appointed very nicely. Good value for the money.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Dominic

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff and overall a good experience
2024년 3월에 2박 숙박함
답변 제공: Hillstone Inn 님, 2024년 3월 25일
Thank you for your review! We are happy you enjoyed your stay! Please consider staying with our hotel on your next visit to Tulare. Safe Travels.

10/10 - 훌륭해요

DAVID

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The lotion dispenser by the sink was empty and the bathroom exhaust fan was a bit weak. Those were the biggest issues. Everything else was excellent.
2024년 3월에 1박 숙박함
답변 제공: Hillstone Inn 님, 2024년 3월 25일
Thank you very much on your positive feedback and staying at our hotel we are looking forward to seeing you soon.

10/10 - 훌륭해요

Jasmin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hillstone Inn 님, 2024년 3월 12일
It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 - 훌륭해요

Rae

좋아요: 청결 상태, 직원 및 서비스
It was convenient for my travels. Had dinner practically onsite at Apple Annies. Great wait staff and the hotel staff was exceptionally friendly and helpful
2024년 2월에 1박 숙박함
답변 제공: Hillstone Inn 님, 2024년 2월 28일
Hi Rae,It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 - 괜찮아요

Savann

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very noisy from the sounds of traffic on the busy street that is right in front of the hotel. My TV was unplugged and I couldnt plug it to the outlet right behind it because the TV is mounted in such a way that it is completely blocking the outlet. The smell of the cleaning product used to clean the room lingered and it was so strong that it gave me a headache.
2024년 2월에 1박 숙박함
답변 제공: Hillstone Inn 님, 2024년 2월 28일
Dear Savann,We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 10박 숙박함
답변 제공: Hillstone Inn 님, 2024년 2월 28일
Hi John, Thank you for your review! We are happy you enjoyed your stay! Please consider staying with our hotel on your next visit to Tulare. Safe Travels.

2/10 - 너무 별로예요

Jaroslaw

2024년 2월에 1박 숙박함
답변 제공: Hillstone Inn 님, 2024년 3월 20일
I do apologize that you had an unpleasant stay. We hope you'll consider us when your back in Tulare. Please feel free to contact me directly so I can ensure your next stay is exceptional.

10/10 - 훌륭해요

Jacqueline

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2024년 2월에 1박 숙박함
답변 제공: Hillstone Inn 님, 2024년 2월 25일
Thank you for your review! We are happy you enjoyed your stay! Please consider staying with our hotel on your next visit to Tulare. Safe Travels.

10/10 - 훌륭해요

Juan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean
2024년 2월에 1박 숙박함
답변 제공: Hillstone Inn 님, 2024년 2월 21일
Dear Juan, Thank you for staying with us and for the wonderful score. We hope to see you again soon.

8/10 - 좋아요

Siri

2024년 1월에 1박 숙박함
답변 제공: Hillstone Inn 님, 2024년 3월 20일
We appreciate such positive feedback and were happy to read you had a pleasant stay. Looking forward to your return!

10/10 - 훌륭해요

Stephen 님, Visalia

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Decent beds, great shower, free breakfast like most others. Noisy if people above you.
2024년 1월에 1박 숙박함
답변 제공: Hillstone Inn 님, 2024년 1월 24일
Dear Stepehen,Thank you for the opportunity to host you and for the great score. We hope you choose us again on your next trip to town.

10/10 - 훌륭해요

Degenira 님, Corona

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
2024년 1월에 1박 숙박함
답변 제공: Hillstone Inn 님, 2024년 1월 17일
Dear Degenira, Thank you for staying with us. We hope you enjoyed your stay, and we won a new loyal customer.

8/10 - 좋아요

Manua

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place to stay
답변 제공: Hillstone Inn 님, 2024년 1월 30일
Hello Manua, Thank you for staying with us. We appreciate your feedback and look forward to hosting you again.

10/10 - 훌륭해요

Stephen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Hillstone Inn 님, 2024년 1월 12일
Dear Stephen, From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

10/10 - 훌륭해요

Maria

2024년 1월에 1박 숙박함
답변 제공: Hillstone Inn 님, 2024년 1월 12일
Dear Maria, It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 - 훌륭해요

cindy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Hillstone Inn 님, 2024년 2월 9일
Good morning Cindy, Thank you for choosing us and for taking some of your valuable time to give us a great score. We look forward to see you again on your next visit.

10/10 - 훌륭해요

Manuel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hillstone Inn 님, 2024년 1월 12일
Hi Manuel, Thank you for staying with us and for the great score. We look forward to hosting you again.

6/10 - 괜찮아요

LAY 님, POMONA

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was a cockroach inside the room. Also I paid more to stay at this place because the reviews raved about the breakfast but it turned out to be basic just like any other place. The room also had a sewage smell that I don’t know where it comes from.
2023년 12월에 1박 숙박함
답변 제공: Hillstone Inn 님, 2024년 1월 12일
Dear Lay,We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 - 훌륭해요

Eloy

좋아요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hillstone Inn 님, 2024년 1월 12일
Hi Eloy,Thank you for choosing us. We are glad you enjoyed your stay with us. Looking forward to seeing you in the future.

10/10 - 훌륭해요

Les

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Hillstone Inn 님, 2024년 1월 12일
Dear Les, Thank you for staying with us. We look forward to hosting you again in the future.

10/10 - 훌륭해요

Silvia

2023년 12월에 1박 숙박함
답변 제공: Hillstone Inn 님, 2023년 12월 23일
Thank you for your review! We are happy you enjoyed your stay! Please consider staying with our hotel on your next visit to Tulare. Safe Travels.

8/10 - 좋아요

Andrew

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was nice, but the location was lousy. it was clustered in with several other hotels/motels and a coffee shop that made entering and exiting a hassle. I would choose somewhere else in the future. While there were not homeless on site, they were camping out on the outskirts of the rear parking lot, which made me feel uncomfortable about leaving my car over night.
2023년 12월에 3박 숙박함
답변 제공: Hillstone Inn 님, 2023년 12월 23일
At Hillstone Inn Tulare, we make it our mission to provide hospitality service on the highest level in order to meet the expectations of every one of our valued guests and to ensure that every guest that stays with us will always have an enjoyable, relaxing, restorative, and fresh clean rooms. Also, a friendly, and thoughtful atmosphere. Please know we also have security and night to make sure our guest feels safe.

8/10 - 좋아요

WENDY

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Hillstone Inn 님, 2023년 12월 23일
We are happy your overall experience was pleasant. However, we want to apologize for the issue which kept it from being perfect. We appreciate you sharing your feedback so that we can continue to improve and deliver the best guest experience possible.

10/10 - 훌륭해요

Kevin

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Hillstone Inn 님, 2023년 12월 23일
It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 - 훌륭해요

Martin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Hillstone Inn 님, 2023년 12월 23일
It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 - 좋아요

Diana

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Hillstone Inn 님, 2023년 12월 23일
We are happy your overall experience was pleasant. However, we want to apologize for the issue which kept it from being perfect. We appreciate you sharing your feedback so that we can continue to improve and deliver the best guest experience possible.

6/10 - 괜찮아요

Stephen 님, Visalia

2023년 12월에 1박 숙박함
답변 제공: Hillstone Inn 님, 2024년 1월 12일
Dear Stephen, We are disappointed to hear that your stay did not meet your expectations. Please accept our apologies and we hope you will consider staying with us again in the future.

10/10 - 훌륭해요

cindy

좋아요: 청결 상태, 편의 시설/서비스
2023년 10월에 1박 숙박함
답변 제공: Hillstone Inn 님, 2023년 12월 23일
Thank you for your review! We are happy you enjoyed your stay! Please consider staying with our hotel on your next visit to Tulare. Safe Travels.

10/10 - 훌륭해요

Selena

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very welcoming and answered any questions and concerns I had. Breakfast had a good selection to chose from. Definitely will be staying again
2023년 11월에 1박 숙박함
답변 제공: Hillstone Inn 님, 2023년 12월 23일
We are thrilled your stay was wonderful that you want to comeback. Thank you for the great comments on our staff and breakfast. It's our goal to always make feel our customers like been home.

10/10 - 훌륭해요

Francisco

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 4박 숙박함
답변 제공: Hillstone Inn 님, 2023년 12월 23일
From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

8/10 - 좋아요

Marlene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I'd have given Hillstone a 5-star for cleanliness, friendly staff and the very decent breakfast alone! Unfortunately, no bottled water in the room (and the tap is so clorinated) and the fire alarm kept going off because of the steam from the shower ~ at least that's what maintenance decided since it kept happening. FUN!
2023년 11월에 2박 숙박함
답변 제공: Hillstone Inn 님, 2023년 12월 2일
Dear Marlene,It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 - 훌륭해요

Aide Marin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms are clean , good service, good breakfast
2023년 11월에 4박 숙박함
답변 제공: Hillstone Inn 님, 2023년 12월 2일
Thank you for such amazing feedback of our hotel. We do our best to make sure your stay is amazing.

10/10 - 훌륭해요

Maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Hillstone Inn 님, 2023년 12월 2일
Dear Maria,Thank you very much on your positive feedback and for staying at our hotel we are looking forward to seeing you soon.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Hillstone Inn 님, 2023년 12월 2일
Dear John,Thank you for your review! We are happy you enjoyed your stay! Please consider staying with our hotel on your next visit to Tulare. Safe Travels.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel.
Enjoyed our stay. The room was clean. Remodeled and updated. Breakfast was good. Complimentary coffee and hot chocolate at all hours. I would stay there again
2023년 11월에 1박 숙박함
답변 제공: Hillstone Inn 님, 2023년 11월 23일
We are thrilled your stay was wonderful that you want to comeback. Thank you for the great comments on our rooms and about the staff. It's our goal to always make feel our customers like been home.

4/10 - 별로예요

Katherine

2023년 11월에 1박 숙박함
답변 제공: Hillstone Inn 님, 2023년 11월 20일
Dear Katherine,I do apologize that you had an unpleasant stay. We hope you'll consider us when your back in Tulare. Please feel free to contact me directly so I can ensure your next stay is exceptional.

8/10 - 좋아요

Susan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant overnighter
Our renovated room was modest, but very clean. Had a few noisy neighbors, and some one thought it would be funny to set off the fire alarm at midnight, but I would recommend this property for friendliness of staff, cleanliness, breakfast buffet, price point, and location.
2023년 11월에 1박 숙박함
답변 제공: Hillstone Inn 님, 2023년 11월 15일
Thank you for taking the time to give us your feedback on our hotel. We try our very best as a team to provide our guest a home away from home. We apologize for the couple minutes alarm disturbance, but we are glad it was a false alarm. Thank you for staying with us and we are looking forward to seeing you in the near future.

2/10 - 너무 별로예요

Maria

좋아요: 청결 상태, 직원 및 서비스
It's not the first time I've slept there, this is the last time you see what happened. The upstairs neighbors were very noisy all night. The air conditioning was horrible. I found a bed bug in the bed. It was horrible. I couldn't sleep all night. I definitely stopped being. an option for me
2023년 11월에 1박 숙박함
답변 제공: Hillstone Inn 님, 2023년 11월 12일
Dear Maria,On behalf of the entire staff, I sincerely apologize that our hotel did not meet or exceed your expectations. Your satisfaction is important to us, and we are very sorry. Please always feel free to reach any members of the staff and inform if there is a problem, we will always be happy to assist and make sure you have a wonderful stay. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Have a wonderful day and stay safe always!

10/10 - 훌륭해요

nancy

2023년 11월에 1박 숙박함
답변 제공: Hillstone Inn 님, 2023년 12월 2일
Nancy,Thak you for the wonderful score. We hope to see you again on your next trip to town.

4/10 - 별로예요

Carley

가족 여행
별로예요: 편의 시설/서비스
Loud music from parking lot late at night and security did not stop them. Air conditioning had a smell. Room was clean, but horrible stay.
2023년 11월에 1박 숙박함
답변 제공: Hillstone Inn 님, 2023년 11월 7일
Dear Carley,Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 - 좋아요

Ümit

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Positiv: schöne Einrichtung•sehr saubere und moderne Zimmer•Restaurants und Fast Food in der nähe•Kostenlose Parkmöglichkeiten•unkomplizierter schneller Check-in/Check-out Negativ: Mageres Frühstück wie in allen Amerikanischen Hotels Fazit: Klare Empfehlung! Für ein einpaar Tage optimal! Inklusive Pool!
답변 제공: Hillstone Inn 님, 2023년 11월 7일
Hi Umit, Thank you for your nice comments. We appreciate you and hope to see you again on your next trip to town.

8/10 - 좋아요

Jose

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Easy to get to
2023년 11월에 1박 숙박함
답변 제공: Hillstone Inn 님, 2023년 11월 7일
Good morning. Thank you very much for your positive feedback and staying at our hotel we are looking forward to seeing you soon.

6/10 - 괜찮아요

Rosangela

Evething was good except the service
2023년 11월에 1박 숙박함
답변 제공: Hillstone Inn 님, 2023년 11월 7일
Dear Rosangela,We are disappointed to hear that your stay did not meet your expectations. Please accept our apologies and we hope you will consider staying with us again in the future.

10/10 - 훌륭해요

Shaquail

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing and such comfortable beds
2023년 9월에 1박 숙박함
답변 제공: Hillstone Inn 님, 2023년 11월 7일
Hi Shaquail,Thank you for the wonderful score. We appreciate you and hope to see you again soon.

8/10 - 좋아요

Horacio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2023년 10월에 1박 숙박함
답변 제공: Hillstone Inn 님, 2023년 10월 31일
Thank you for your review! We are happy you enjoyed your stay! Please consider staying with our hotel on your next visit to Tulare. Safe Travels.

10/10 - 훌륭해요

Jeffrey

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Hillstone Inn 님, 2023년 10월 29일
From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

10/10 - 훌륭해요

Maria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When you look on the outside of the building it doesn’t look nice but when you go inside there very pretty. 😍
2023년 10월에 1박 숙박함
답변 제공: Hillstone Inn 님, 2023년 10월 29일
We appreciate such positive feedback and were happy to read you had a pleasant stay. Looking forward to your return!

2/10 - 너무 별로예요

Louise

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible
It was noisy, very small room, lighting was bad. Surprised by the good reviews.
2023년 10월에 2박 숙박함
답변 제공: Hillstone Inn 님, 2023년 10월 29일
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.