Hello,Thanks for your review Wendy.We will try to upgrade what you mentioned on the review.Hope to see you again.

We will try to improve our service.Thank you.

It is good to walk to hospital after convenient parking.Many of our guests are staying for visiting to hospital.

Thanks so much about your positive review.Hope to see you again.

Thanks for your review!See you next time.

Dear guestThanks for your positive review.We will do our best for your staying. Please visit us next time by phone booking. We might serve you better for finding just right one for you.Thank you.

Dear guestThank you for your positive review.Please call us next booking, our manager will find the best suitable room for you. See you again.

Thanks for your comment!Our 70% guests are staying here for hospital visiting.Thanks for staying with us.

Dear customerI am very sorry that late night noise. The teenage boys team players maybe made that noise at night. We renovated 2 moths ago and all furniture are new.Hope we can provide more quiter room next time.Thank you.

Thanks for your kind review!We really hope to see you again.

Thank you so much your nice comments.We really hope to see you again. Thank you.

Thank you! We really appreciate your nice review.Hope to see you again.

Thanks for your mark.Hope you had a comfortable night with us.

Thanks for your review.Hope to see you again.

Thanks for your wonderful comments.Please call us when you make a booking next time, we will provide the best suitable room for you and we will keep do our best to serve our guests with unchangeable mind. Thank you for staying with us.

Hello,Thanks for your review!We will do our best service as usual. We wish to see you again. Have a lovely day.Regards,City of sails team

Hi, Thank you very much for taking the time to review our property. Our prime location is ideal for our guests wishing to visit North shore hospital located within walking distance from our motel. We do look forward to being your preferred choice of accommodation when you next travel.

Hi John, Thank you so much for taking the time out of your busy day to post a review after your stay with us. We truly appreciate the kind words and the insights you've shared as to how to better improve your experience as we're always looking to better accommodate and anticipate our guest's needs/expectations. We do hope you were able to utilize our prime location to explore.

Hi, Thank you for taking the time to share the feedback with us. We are extremely sorry for the inconvenience and ruining your night in our property. Recently, we have installed the air-conditioning. The work all has been done by. Please do accept our sincere apologies for any inconvenience caused by noise, rest assured our team are continually focused ensuring this does not impact our guests overall experience with us.

Hi, Thank you very much for taking the time to review our property. We are extremely sorry for the breakdown of pillows. We prepare different type of pillows for guest's comfort. Please ask our reception next time. We will change to lower pillow. We greatly appreciate your comments about aspects of the room that need updating. We strive to improve with each and every stay.

Hi, Thank you for taking the time to share the feedback with us.We would like to let you know that we will be installing air conditioning in each unit during 12 December to 17 December.

Hi, Thank you for taking the time to share the feedback with us.It's really unfortunate that you were disappointed by the facilities and general layout of parking at our property. Sorry that you weren't satisfied. There are room type with kitchenette. Also, we provide a toaster,microwave and cutlery on request. Please ask reception on return. We welcome all kind of feedback as we strive to improve with each and every stay.

Thank you for taking the time to share the feedback with us.We’re delighted to learn that you truly enjoyed your visit. Thank you for your high recommendation of our motel.We hope we are given the opportunity to serve you again soon!

We do look forward to being your preferred choice of accommodation when you next travel.

Hi, Thank you for taking the time to share the feedback with us. We are really glad that you liked our spa. We wash our spa everyday and regularly disinfect the bath and are happy to hear that our work paid off. Thank you for your high recommendation of our motel. We sincerely appreciate your loyalty and will look forward to your return, hopefully in the not distant future.

Hi Philip, Thank you very much for your candid review of your stay at our motel. Unfortunately, we charge the additional item to reduce a basic room rate. However, we’re delighted to learn that you truly enjoyed your visit. Thank you for your high recommendation of our motel. Your feedback is greatly appreciated as a tool for us to try to constantly maintain our standards of quality and service.It was our pleasure to serve you and we hope to have the opportunity to welcome you back again soon.

Hi, We are glad that you enjoyed our central location, facilities and our service from our teams.It is feedback such as yours that allows us to maintain our standards in customer service and quality accommodation.Thank you for your high recommendation of our motel. We sincerely appreciate your loyalty and will look forward to your return, hopefully in the not distant future.

Hi, We do look forward to being your preferred choice of accommodation when you next travel.

Hi, Thank you so much for taking the time out of your busy day to post a review after your stay with us.Your feedback is greatly appreciated as a tool for us to try to constantly maintain our standards of quality and service. It was our pleasure to serve you and we hope to have the opportunity to welcome you back again soon.

Hi, We are glad that you enjoyed our central location, facilities and our service from our teams.Your feedback is greatly appreciated as a tool for us to try to constantly maintain our standards of quality and service.We hope we are given the opportunity to serve you again soon!

Hi, It's really unfortunate that you were disappointed by the facilities. Sorry that you weren't satisfied. There are room type with kitchenette ( microwave,fridge,stove, plates,bowls,cutlery) which is Standard Studio, Executive Spa Studio, One bedroom apartment. Please use this options for next time. We welcome all kind of feedback as we strive to improve with each and every stay. Thank you very much for taking the time to review our property.