외관

어로프트 마운트 로렐 여행 후기

3 out of 5
어로프트 마운트 로렐
558 Fellowship Road, Mount Laurel, NJ

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 534개" "
평점 8 - 좋아요. 1001개 이용 후기 중 268개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 101개" "
평점 4 - 별로예요. 1001개 이용 후기 중 55개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 43개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Teresa 님, 2017년 6월 22일
Thank you for rating us.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
방음이 너무안됨

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
알로프트좋아요
방음이 잘 안되긴하지만 친절하고 편안한 호텔이엥ᆢㄷ

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay!
2024년 3월에 1박 숙박함
답변 제공: Samantha 님, 2024년 4월 4일
Thank you for the 5 star review Andrew!

10/10 - 훌륭해요

Eddie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and nice stay. Not much parking due to Miller Ale House and the other new fancy restaurant there
2024년 3월에 1박 숙박함
답변 제공: Samantha 님, 2024년 4월 4일
Thank you for the wonderful review, Eddie!

10/10 - 훌륭해요

RHYAN

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet and clean
2024년 3월에 1박 숙박함
답변 제공: Samantha 님, 2024년 3월 21일
Thank you for the fantastic feedback! We look forward to seeing you again!

10/10 - 훌륭해요

Chris

2024년 3월에 1박 숙박함
답변 제공: Samantha 님, 2024년 4월 4일
Thank you for the fantastic feedback Chris!

10/10 - 훌륭해요

Gabriela

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Exceptional
2024년 3월에 3박 숙박함
답변 제공: Assistant General Manager 님, 2024년 3월 12일
Dear Gabriela, thank you for your Marriott Loyalty! We appreciate you choosing the Aloft, as well as your kind words. We hope you find yourself here in the Mount Laurel area again soon, and have a wonderful day!

10/10 - 훌륭해요

Cheri 님, Naples

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean nice property in a convenient area. The staff was super friendly
2024년 2월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2024년 3월 2일
Dear Cheri, thank you for taking the time to review our property! Our top priority is providing the highest level of hospitality, and our staff is what makes it all possible. We appreciate your loyalty, and hope your travels bring you back to the Mount Laurel area soon.

10/10 - 훌륭해요

Ryshawn

2024년 2월에 1박 숙박함
답변 제공: Samantha 님, 2024년 3월 21일
Thank you for the fantastic feedback! We look forward to seeing you next time!

10/10 - 훌륭해요

Christine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient
2024년 2월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 2월 26일
Thank you Christine!

2/10 - 너무 별로예요

Richard

연인과의 여행
별로예요: 직원 및 서비스
The clerk who checks you in too much attitude negative to be honest, she would be the reason I wouldn’t return no help with anything !
2024년 2월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 2월 27일
Dear Richard, providing the highest level of hospitality of of upmost importance, and we sincerely apologize for failing to meet your expectations. We have discussed this with our Front Desk Management Team and have made the proper modifications to ensure this is an isolated incident.

10/10 - 훌륭해요

Gabriela

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a restaurant really close to the hotel,which was really good. What i disliked is that you cannot refresh the room,as you have no option to open any window, and the bathroom area was cold ,no ventilation sistem for the whole room space
2024년 2월에 3박 숙박함
답변 제공: Samantha 님, 2024년 3월 12일
Dear Gabriela,Thank you for choosing the Aloft Mount Laurel. I am very sorry that you were disappointed by our hotel windows. Our entire hotel has a ventilation system that is constantly running, it is not like a house with bathroom exhaust fans that can be turned off and on. I apologize if this as not communicated to you ahead of your stay. We look forward to seeing you again!

8/10 - 좋아요

Paul

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
My overall issue wasn’t with the hotel itself but Expedia. Dealing with Expedia was an absolute nightmare. I put in the date I wanted to stay and by the time I got to the checkout section, Expedia’s website changed the date to 2 weeks later. Expedia tried to charge me $100 to change it. After 40 minutes on the phone with them, I got charged only $30 more which is still not fair in my opinion b/c it was their website that was the problem. The customer service rep for Expedia was rude and obnoxious. I had the option of paying $25 more or not being able to cancel a room 2 weeks out and getting charged anyway. Do yourself a favor and skip Expedia and go straight through the hotel itself.
2024년 2월에 1박 숙박함
답변 제공: Samantha 님, 2024년 3월 12일
Dear Paul,Thank you for choosing the Aloft Mount Laurel! I am so sorry that you had difficulty booking through Expedia. I hope that they will reach out to you directly and address your concerns. I hope that we see you again soon!

10/10 - 훌륭해요

Dori

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Samantha 님, 2024년 3월 12일
Dori, thank you for the fantastic five star review!

10/10 - 훌륭해요

Gregory

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Samantha 님, 2024년 3월 12일
Thank you for the fantastic five star review, Gregory!

10/10 - 훌륭해요

James E 님, East Stroudsburg

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have stayed here a few times and each time my experience has been positive. It's quiet and the rooms are clean and modern. I'll be back the next time I am in the area.
2023년 12월에 2박 숙박함
답변 제공: Samantha 님, 2024년 1월 19일
Thank you for the fantastic five star feedback and for returning to our Aloft hotel! I'm thrilled to hear that you enjoyed your stay. We will be completing upcoming renovations to upgrade our spaces even further. We look forward to seeing you again soon!

10/10 - 훌륭해요

Julian

좋아요: 청결 상태
2024년 1월에 2박 숙박함
답변 제공: Samantha 님, 2024년 1월 19일
Thank you for the fantastic five star feedback! See you next time Julian!

10/10 - 훌륭해요

Timothy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Samantha 님, 2024년 1월 19일
Thanks for the awesome 10 out of 10! We'll see you next time!

2/10 - 너무 별로예요

William

2024년 1월에 1박 숙박함
답변 제공: Samantha 님, 2024년 3월 12일
Dear William,I appreciate your feedback and am very sorry that you weren't satisfied with your experience at the Aloft Mount Laurel. Please let me know if you have additional feedback to share.

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Stay
Hotel was clean, and staff were friendly and helpful. Hotel is also next to a nice sports bar.
2023년 12월에 1박 숙박함
답변 제공: Samantha 님, 2024년 1월 19일
Thanks Brian! We're thrilled that you had a clean and comfortable stay and gotthe chance to enjoy Miller's Ale House next door. We look forward to seeing you next time!

10/10 - 훌륭해요

Hina

2023년 12월에 2박 숙박함
답변 제공: Samantha 님, 2024년 1월 19일
Thank you for the fantastic five star feedback! See you next time Hina!

8/10 - 좋아요

Allison

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2023년 12월 29일
Dear Allison, thank you for taking the time to review our hotel, we appreciate the positive feedback!

10/10 - 훌륭해요

ROBERTO

2023년 12월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2023년 12월 29일
Dear ROBERTO, thank you for taking the time to review our hotel, we appreciate the positive feedback!

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2023년 12월 29일
Dear Andrew, thank you for taking the time to review our hotel, we appreciate the positive feedback!

2/10 - 너무 별로예요

matthew

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hallways and rooms were falling apart, piece of wood was hanging off ceiling and when I got into the room it looked like someone had laid in the bed. In the gym the defibrillator case had the glass broken and a piece of glass on the floor.
2023년 12월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2023년 12월 18일
Dear Matthew, I am reaching out to apologize for your experience here at the Aloft. I have spoken with our housekeeping and maintenance department to make sure that this is an isolated incident. We are currently in the midst of renovations, and hope you give us a second chance if you are ever back in the area.

10/10 - 훌륭해요

George

2023년 12월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2023년 12월 18일
Dear George, thank you so much for sharing your positive experience at the Aloft! We hope you return again soon.

8/10 - 좋아요

Diogo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good experience
Very clean place, we had a great stay. Best part is there is a Millers Ale House right in front of the hotel! Dude at the front desk was kind of a weiner when checking in Saturday night, sarcastic as heck when all I asked was what floor my room was on. The following day, the lady at the front desk was super nice, watched my daughter while I went to get the car as it was pouring out. Pool was great, although there were no towels left on a Saturday night, still a good experience as I just ran up to my room and grabbed a towel. I will say, for a Saturday night, would be cool if the pool would stay open past 9pm. I would definitely stay there again.
2023년 12월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2023년 12월 11일
Dear Diogo, we are so pleased to hear you enjoyed your stay here at The Aloft in Mount Laurel! We hope you choose us again if your travels bring you back to the area!

10/10 - 훌륭해요

rachel

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was so friendly and the hotel's vibe is so unique.
2023년 12월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2023년 12월 11일
Dear rachel, Thank you so much. We only hire team members that we know will provide exemplary customer service! We hope your travels bring you back to the Aloft again soon.

10/10 - 훌륭해요

Greg

좋아요: 청결 상태, 직원 및 서비스
Great check in
2023년 12월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2023년 12월 11일
Dear Greg, Thank you for taking the time to review our hotel! Your check in experience is one we hope to replicate as often as possible!

10/10 - 훌륭해요

Jarel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location.
2023년 11월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2023년 12월 1일
Thank you for taking the time to review your stay! We appreciate the positive feedback, and hope your travels bring you back to the area soon!

6/10 - 괜찮아요

Sarah

Hoping they get the lobby bar open again but the new restaurant is a great addition
2023년 11월에 1박 숙박함
답변 제공: Samantha 님, 2023년 11월 28일
Hi Sarah,Thank you for your feedback! We're looking forward to having our bar open every day soon. We look forward to seeing you again!

8/10 - 좋아요

Cynthia 님, Hartsdale

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk was a bit aloof. Didn’t even look up when we walked in. She continued to do whatever she was doing on her screen for a while even as she asked for my id and credit card. Also the glass on the sliding door to the bathroom was cracked badly.
2023년 11월에 1박 숙박함
답변 제공: Assistant General Manager, Aloft Mount Laurel 님, 2023년 11월 27일
Cynthia, we are sorry to hear your arrival experience was sub-par. Your experience was below our standards, and we have taken preventative measures to make sure our front desk is more attentive in the future. Thank you for your feedback!

10/10 - 훌륭해요

Yira

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Assistant General Manager, Aloft Mount Laurel 님, 2023년 11월 27일
Thank you for choosing us, and taking the time to review our hotel! We value all feedback!

10/10 - 훌륭해요

yira

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Assistant General Manager, Aloft Mount Laurel 님, 2023년 11월 27일
Thank you for your high rating, we appreciate the time you took to rate our hotel!

10/10 - 훌륭해요

Yelena

2023년 11월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2023년 12월 18일
Yelena, thank you for sharing about your positive experience at the Aloft! We would love to host you again if you find yourself in the area!

4/10 - 별로예요

Kevin

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Shower and mirror was broken
2023년 11월에 1박 숙박함
답변 제공: Samantha 님, 2023년 11월 13일
Dear Kevin,Thank you for letting me know about the issues that you experienced during your stay. I am so sorry that this prevented you from having a wonderful experience with us. We will work to resolve these issues. I hope that you give us another opportunity in the future to provide the standard of service I know that we are capable of providing.

2/10 - 너무 별로예요

Tracy

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hotel looked great from the outside. Staff was pleasant, room was not. I would not stay there again, ever.
2023년 11월에 1박 숙박함
답변 제공: Assistant General Manager. 님, 2023년 11월 13일
Tracy, thank you for choosing the Aloft. We appreciate all feedback as it helps us improve upon certain aspects, and better ourselves each day! Your experience with the quality of our rooms, is below our expectations. We will take this into account as we enter a time with a lot of exciting renovation plans

10/10 - 훌륭해요

WILFRED

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was a true delight.
2023년 10월에 2박 숙박함
답변 제공: Samantha 님, 2023년 10월 10일
Dear Wilfred,Thank you so much for your fantastic feedback! I have shared your comments with my team and I hope to see you again!

10/10 - 훌륭해요

Amber

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was clean the people was so nice as we’ll definitely staying again
2023년 7월에 1박 숙박함
답변 제공: Samantha 님, 2023년 9월 23일
Dear Amber,We appreciate the fantastic feedback! It was a pleasure to have you stay with us and we look forward to seeing you again soon.

10/10 - 훌륭해요

David

2023년 9월에 2박 숙박함
답변 제공: Samantha 님, 2023년 10월 10일
Dear David,Thank you for the fantastic five star review! It was a pleasure to have you stay with us and we hope to see you again!

10/10 - 훌륭해요

Julio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice stay
It was nice and quite, very clean, bed was so comfortable but should have extra pillows. The shower was the best, just the right amount of pressure, hot water was so good. Love hot showers. Only thing the water kept coming out the shower and the floor was getting so wet alot of water on floor. Should address that but besides that shower was amazing. All hotel staff we interacted with gave us a wonderful greeting, thank you for your hospitality. Will definitely stay again
2023년 9월에 2박 숙박함
답변 제공: Samantha 님, 2023년 9월 7일
Dear Julio,Thank you for your feedback! We will certainly look into the issue you mentioned and do our best to prevent the shower from leaking. I will certainly share your positive comments with my team to celebrate the excellent service they provided. We hope to see you again!

10/10 - 훌륭해요

Courtney

2023년 8월에 3박 숙박함
답변 제공: Samantha 님, 2023년 9월 23일
Tank you for the fantastic feedback! We look forward to seeing you again next time!

4/10 - 별로예요

Akil

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 8월에 2박 숙박함
답변 제공: Samantha 님, 2023년 9월 2일
Thank you for the feedback! We hope to see you again!

4/10 - 별로예요

Christie

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Not worth the money at all!!!
For the amount paid for a 2 night stay, find somewhere better. Every wall in our room, and almost every corner, the wallpaper was peeling off. Not a little, huge corners. The bathroom door is painted white on the back side, somebody left their dark grey paint peints all down one side of the door. Holes in the walls. Water stains everywhere. Wood furniture has huge chunks of wood missing. Very poor looking for what they're chargong and the brand they're supposed to be showcasing! Go elsewhere!
2023년 8월에 2박 숙박함
답변 제공: Samantha 님, 2023년 9월 7일
Dear Christie,Thank you for providing feedback about your recent stay. Your comments indicate that your stay fell short of matching the standard of service we offer and for that I am very sorry. I hope that you join us again after our renovations are complete.

10/10 - 훌륭해요

ODILIO

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly and clean floor and room
2023년 8월에 1박 숙박함
답변 제공: Samantha 님, 2023년 8월 24일
Dear Odilio,Thank you for your feedback! We're thrilled to hear you enjoyed your stay. We look forward to seeing you again!

10/10 - 훌륭해요

william

2023년 8월에 1박 숙박함
답변 제공: Samantha 님, 2023년 8월 18일
Dear William,Thank you for the five star review! It was a pleasure to have you stay with us and we look forward to seeing you again!

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great people. Consistent in other aLoft experiences. It’s time to add USB ports to your room outlets.
2023년 8월에 2박 숙박함
답변 제공: Samantha 님, 2023년 8월 16일
Dear Peter,Thank you for staying at the Aloft Mount Laurel! I appreciate your feedback. We are currently planning renovations to our guest rooms that include USB ports in our nightstands. We hope you will visit us again soon!

10/10 - 훌륭해요

Lee

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great service and comfortable rooms
2023년 7월에 4박 숙박함
답변 제공: Samantha 님, 2023년 7월 22일
Dear Lee,Thank you for providing feedback about your recent stay! I am delighted to hear that you had a great experience at the Aloft Mount Laurel. We look forward to seeing you again!

10/10 - 훌륭해요

Ricardo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Muy buen hotel y agradable
2023년 7월에 1박 숙박함
답변 제공: Samantha 님, 2023년 7월 22일
¡Gracias por la revisión de cinco estrellas! Estoy feliz de que haya disfrutado de su estancia. ¡Esperamos verte de nuevo!