숙박 시설 정면
예약 가능 여부 확인

몬티고 리조트, 소머셋 여행 후기

4 out of 5
몬티고 리조트, 소머셋
near Glastonbury, Shepton Mallet, England

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 290개 이용 후기 중 152개" "
평점 8 - 좋아요. 290개 이용 후기 중 80개" "
평점 6 - 괜찮아요. 290개 이용 후기 중 30개" "
평점 4 - 별로예요. 290개 이용 후기 중 22개" "
평점 2 - 너무 별로예요. 290개 이용 후기 중 6개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

8/10 - 좋아요

Kieran

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Bit of a mixed bag. Our room was upgraded on arrival, which was a good start, but then told that anyone who doesn't book directly from their website has to pay £15 per person per day to use the spa. I guess this is their way of making back the price difference. Room was great. Dinner wasn't enjoyable, I would suggest avoiding the restaurant other than for breakfast. Food wasn't up to scratch, white wine brought out warm after a long wait, and surly service from one particular member of staff. Breakfast was generally good however. My partner (who has trained in massage) had a deep tissue massage in the spa, which was not to a good standard. The spa is called an 'Asian Spa' but a Thai massage is an extra £50 (£110 for standard 1 hour treatment / £160 for Thai). Also bear in mind the
2024년 3월에 2박 숙박함

4/10 - 별로예요

Aleksandra

별로예요: 숙박 시설 상태 및 시설
Not as glamorous as it seems
Unfortunately not as pleasant as it seems. We have been given a damp room to stay at and Hotel has refused a refund. I do belive that hotel management is aware of the dampness and mould however they are aiming to hide it behind curtains. Not as glamorous as it seems. Which is a shame as a place and staff seems very nice but we certainly won't be coming back soon.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Caroline

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

4/10 - 별로예요

Richard

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Carpet dirty with stains, ceilings had water stains and shower kept going cold then hot. Best thing was breakfast in the morning. I was placed in building outside and next to a baby who was 6 months old and cried all night my mum gave me as a present and what a disaster. Will not recommend to anyone.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were exceptional Everyone engaged and extremely friendly Nothing was too much trouble
2023년 11월에 2박 숙박함

8/10 - 좋아요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
What a beautiful hotel and exceptionally friendly staff who were always so helpful Although we had a beautiful room it was fairly cold in there when we arrived, I mentioned this to staff who came to investigate and said they would see what they could do and pop back, a while later the radiator did start to warm up but was never piping hot, however it di take the chill off the room. Bed was super comfy Breakfast was one of the nicest I've had and Megan was very attentive Other than the room being a little cold to start with I fell in love with this place and if I'm ever in the area again I will certainly consider this hotel.
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

mark

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We end up not staying in this hotel. there was toe nail in bed, curtains not working and really too short for the window and the room was so small you couldn't walk around the bed. Try to get refund so we called the hotel number of times but we never get call back. Absolutely terrible and really disappointing.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mid week stop
Great visit , restaurant menu needs frequent change.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Lee

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Elaine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful autumn weekend away
We had a lovely couple of days here with family. The staff are without exception fantastic- really helpful and welcoming. Can’t praise them highly enough. The building is lovely, with nicely decorated public rooms. We had a deluxe double and our adult children had standard doubles. Rooms were comfortable. Breakfast had a good choice and was included. We can’t comment on other meals as we didn’t eat there at lunchtime or in the evening. We enjoyed the spa, which was almost deserted on the Sunday late afternoon. Lovely experience overall and wouldn’t hesitate to return.
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Jon

연인과의 여행, 출장 여행
좋아요: 청결 상태
The room had no heating in there And the room was very dated
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Justin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay. Friendly staff and made us feel great. Room was lovely and relaxing. All in all much needed and nothing to complain about.
2023년 10월에 1박 숙박함

4/10 - 별로예요

Robert

2023년 10월에 1박 숙박함

4/10 - 별로예요

Jan

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Caitlin F 님, 2023년 9월 21일
Thank you for taking the time to leave feedback.

4/10 - 별로예요

ashley

좋아요: 객실의 편안함
별로예요: 직원 및 서비스
Could be great
Bit bizarre ! Beautiful building and setting but some odd policies . Surprising that for a room over £200 per night and £75 a head dinner you pay extra for coffee.at breakfast . Not made clear so all a bit embarrassing to have a rather public discussion over your toast, seemed other tables similarly baffled and stony faced on leaving the table. Also came down at 9.45 for breakfast , told it was served until 11 . waitress then said we would have to pay ( we were bed and breakfast )as the chef had packed up breakfast things . apparently they had us down for 7am , although we were never asked. When we mentioned that she said that couldnt be true.and started arguing with us . Eventually front desk intervened and we got our breakfast with complimentary coffee ! All a bit Fawlty Towers . Could be really good under the new ownership but clearly the staff are under very strict orders on money matters which conflicts with an upmarket hotel , eg we forgot some sunglasses , they kindly said they would send them as long as we paid £3 postage . Aaron front desk was exceptional, as were some others so could be great but new owners need to see how other quality hotels treat guests and train and adapt policies accordingly
2023년 8월에 1박 숙박함
답변 제공: Caitlin - Hotel Manager 님, 2023년 8월 26일
Thank you for taking the time to leave feedback, we take all feedback forward and use it to help train and develop our teams.

4/10 - 별로예요

Andy

연인과의 여행
별로예요: 직원 및 서비스
Check in was laborious and we were forced to book a dining time even though the hotel was empty. We weren’t allowed access to the spa as we had bought through expedia, this was reiterated over and over again Room was a good size but lacking a working fridge or anything special, bathroom was nice. Breakfast was good. Overall it reminded us of Faulty towers and could have been so much better
2023년 8월에 1박 숙박함
답변 제공: Caitlin | Manager 님, 2023년 8월 18일
All our Hotel rooms are equipped with a fridge, tea making facilities, and complimentary water. Thank you for your feedback, we will work with our reception team about a more efficient system.

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Caitlin | Manager 님, 2023년 8월 18일
Thank you for such a lovely review

2/10 - 너무 별로예요

Lynne

2023년 7월에 1박 숙박함
답변 제공: Caitlin - Assistant Hotel Manager 님, 2023년 7월 16일
Hi Lynne, Thank you for leaving feedback, It would be great to hear from you directly about the issues of your stay - can you contact us through the portal?

10/10 - 훌륭해요

Rachel

2023년 5월에 1박 숙박함
답변 제공: Caitlin - Assistant Hotel Manager 님, 2023년 6월 7일
Thank you for such a lovely review. Dont forget to let us know when you rebook so we can ensure you have another fantastic time

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Rooms around the spa will be noisy.
When booking with tesco clubcard you can't use the spa unless you pay extra on arrival. We were in room 20 and the music from the spa was on from 8am to 9pm and could clearly be heard in our room. We asked if it could be turned on at 9 when the spa opened but it still came on at 8. The outside spa area was right outside our room so you can hear everything they were all saying over the noise of the hot tub. The food was really good and the hotel was clean.
2023년 5월에 2박 숙박함
답변 제공: Caitlin - Assistant Hotel Manager 님, 2023년 5월 20일
Thank you for your feedback. Room 20, 21 and 22 all boast access to our spa facilities from their private patio space. You can add spa access on to your reservation for 15.00 per person which runs from for 24 hours - 1pm to 1pm. As a grade 2 listed building, all our rooms are unique, so we encourage guest to get in touch to talk about what it is they want so we can ensure you have the perfect break away.

8/10 - 좋아요

Tina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The property is characterful and attractive. We only stayed one night and would have liked to stay longer. Staff were friendly and kind. We were upgraded and the room and en suite facilities were lovely and befitting a grade II listed building. Only downside was the weather was a little inclement and we struggled to get our room warm.
2023년 4월에 1박 숙박함
답변 제공: Caitlin | Assistant Hotel Manager 님, 2023년 4월 26일
Thank you for your kind review, we look forward to welcoming you back soon!

10/10 - 훌륭해요

Nathalie

2023년 4월에 1박 숙박함
답변 제공: Caitlin | Assistant Hotel Manager 님, 2023년 4월 11일
Thank you so much for your high rating

8/10 - 좋아요

Wendy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant hotel with friendly & helpful staff
We enjoyed our stay at Charlton House Spa Hotel. Friendly & helpful staff. Comfortable room & excellent breakfast. We didn’t use the Spa, but loved the Elemis toiletries. Unfortunately we had difficulty getting the shower to right temperature and it was awkward to get in & out of.
2023년 3월에 2박 숙박함
답변 제공: Caitlin | Assistant Hotel Manager 님, 2023년 3월 30일
Thank you for such wonderful feedback.

8/10 - 좋아요

Hannah

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Very warm welcome and helpful staff.
2023년 3월에 1박 숙박함
답변 제공: Caitlin | Assistant Hotel Manager 님, 2023년 3월 30일
Thank you for your wonderful feedback, we are very proud of the professionalism and friendliness of our teams.

6/10 - 괜찮아요

Stephen

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
Comfortable and spacious room with lovely outlook. Public areas clean and airy. Food OK but less choice than the sample menus. Service and staff attitude somewhat inconsistent, not helped by major falling out over lack of free access to swimming pool and spa area, which we were told was not part of our package.
2023년 2월에 2박 숙박함
답변 제공: Caitlin | Assistant Hotel Manager 님, 2023년 3월 30일
Thank you for your feedback. Spa access fees' are stated on all our third party sites, I'm sorry if the site used did not make this clear before your booking stage. Its lovely to hear you enjoyed the spaces we have on site. We are working tirelessly to produce a new menu for Spring, so please check back in with us soon!

6/10 - 괜찮아요

david

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함
답변 제공: Caitlin | Assistant Hotel Manager 님, 2023년 4월 4일
Thank you for taking the time to leave us feedback from your stay.

8/10 - 좋아요

Hugh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함
답변 제공: Caitlin - Assistant Hotel Manager - Rooms 님, 2023년 1월 19일
Thank you for taking the time to leave us a rating.

2/10 - 너무 별로예요

Karl

2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Jayne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
In a nutshell
Lovely room … gorgeous food, delicious wine, great spa !
2022년 10월에 1박 숙박함
답변 제공: Caitlin 님, 2022년 10월 15일
Thank you for such lovely feedback. Dont hesitate to get in touch if you choose to come back, so we can make sure it's extra special.

8/10 - 좋아요

Colin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Charlton House
Very nice old building with some history attached and still featuring some original architectural fittings - has a nice spa but rather small swimming pool , Good gym facilities all provided by Bannatyne. Breakfast was good , Set in its own grounds with lots of open spaces -but very conventient location on Frome road just outside Shepton Mallet ,
2022년 8월에 2박 숙박함
답변 제공: Guest Services Manager 님, 2022년 8월 25일
Thank you for leaving a review. Our building is Grade 2 listed, one of the oldest in the area!

6/10 - 괜찮아요

Ash

2022년 8월에 1박 숙박함
답변 제공: Caitlin - FOH Manager 님, 2022년 8월 4일
Thank you for taking the time to leave us a review. Please can you elaborate on what your issues were?

10/10 - 훌륭해요

Shaline

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms are spacious and the beds very comfy. We loved having an outside terrace to relax in during the day.
2022년 7월에 2박 숙박함
답변 제공: Caitlin Foxgold 님, 2022년 8월 2일
Thank you for your lovely feedback, hopefully we can welcome you back in the future!

10/10 - 훌륭해요

Gordon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 1박 숙박함
답변 제공: Guest services Manager 님, 2022년 7월 30일
Thank you for your great rating! Hopefully we can welcome you back soon.

8/10 - 좋아요

Marie

2022년 5월에 1박 숙박함
답변 제공: Caitlin Front of house Manager 님, 2022년 6월 13일
Thank you for leaving us a rating, hopefully we will get to welcome you back soon.

10/10 - 훌륭해요

Andrew

2022년 5월에 1박 숙박함
답변 제공: Caitlin Front of house Manager 님, 2022년 6월 13일
Thank you for leaving us a rating, hopefully we will get to welcome you back again

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 객실의 편안함
Not bad. Could be improved.
Booked via hotels.com, got a confirmation email from Charlton House with welcome information and comments for third party booking could not use the spa/gym for free. Later on arrival i asked and was told hotels.com could use it, but was too late as i didnt have any gear with me. Was in one of the side buildings downstairs, carpet wasn't overally clean, wasn't particaly cold but insulation was bad around doors and windows, and had no phone signal. Wifi was a sign up account with the cloud, which was annoying and when I tried the page wouldnt load anyway. Bathroom wasn't bad but shower could be improved. Also only one shower tap for both water pressure and temperature which are not great. Cooked breakfast was good quailty but limited choice. Continenital choice was minimal. Found several dirty dishes and culterly which I highlighted to staff.
2022년 5월에 3박 숙박함
답변 제공: Caitlin Front of house Manager 님, 2022년 6월 13일
Hi, Thank you for leaving feedback. All third party bookings do require a surcharge fee for spa access, including hotels.com, so I can only apologise for the confusion from the front of house team. Being a grade 2 listed building we are restricted on the alterations we can make to the hotel, but I have passed your feedback on to the maintenance team to see if we can improve this longterm.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Avoid
The property has a lot of potential, but we will not stay there again. A quick points: -ve's 1. Horribly dated decor 2. Property is not looked after- things are falling apart in the room we stayed e.g. bathroom flooring, sanitary ware 3. Bad attitude of the girl who checked us in. Asked we need to pay £15 to use the spa when on their website it clearly says £10. After we showed it to her she changed her tone! 4. The service in the restaurant is hit & miss- we waited 30 mins to get a glass of wine.... no at the entrance to welcome guests for dinner. When we went in, we are asked to wait outside!!! +ve 1. We had dinner which was good and the breakfast is good too (made to order hot) The hotel needs Alex Polizzi's help! I will not stay again or recommend this to anyone
2022년 5월에 1박 숙박함
답변 제공: Caitlin Front of House Manager 님, 2022년 5월 9일
Thank you for your feedback.

10/10 - 훌륭해요

Bryn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Spa Hotel
Really nice hotel, beautiful building and excellent facilities, staff were friendly and helpful, cooked breakfast was delicious, didn't eat there in the evening as the menu didn't appeal to us, really happy and will return in the future
2022년 4월에 1박 숙박함
답변 제공: Caitlin Foxgold 님, 2022년 4월 18일
Thank you for taking the time to leave us such lovely feedback. We look forward to welcoming you back soon

6/10 - 괜찮아요

Sarah

단체 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 4월에 1박 숙박함
답변 제공: Caitlin 님, 2022년 5월 2일
Thank you for your feedback

10/10 - 훌륭해요

Terry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff made the whole stay lovely, always happy to help and very friendly. It’s a beautiful hotel, but without a good team looking after you, it’s only a building.
2022년 4월에 2박 숙박함
답변 제공: Caitlin Foxgold - Front of House Manager 님, 2022년 4월 12일
Thank you for taking the time to leave such a lovely review. We're proud of the work our teams put in everyday, so it's wonderful to hear it comes across to those staying with us. Hopefully we'll get to welcome you back again soon.

8/10 - 좋아요

Nigel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Good, but…..
Facilities generally excellent. Staff all friendly and helpful. Food excellent. My one beef was with the bed. It was too soft and the duvet and pillows were too heavy - no choice available in the room.
2022년 3월에 2박 숙박함
답변 제공: Caitlin Foxgold Front of House Manager 님, 2022년 3월 29일
Thank you for taking the time to review Charlton House Hotel, your feedback will be passed onto our teams. We hope to welcome you back soon.

10/10 - 훌륭해요

Chris

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 2월에 2박 숙박함

2/10 - 너무 별로예요

Paul

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Don't waste your money
The hotel USP is shabby chic. However it has deteriorated to plain shabby. Place is dirty. There is no attention to detail. Reception staff say all the right things but do not follow up. No hair dryer in room. Reception says they will follow up. They did not. Night porter eventually came to the rescue. On arrival bedroom toilet seat was very sticky and had something on it. Two calls to reception produced no response. It took a a personal visit to reception on way to dinner to get some action. Room safe was not working. After four days of inaction we left. In the spa area itself, all the copper handrails were coated in slimy verdigris and obviously had not been cleaned in a very long time. In the main spa pool 60% of the water jets were not working. In the hot tub the water jets were not working. It was just a hot bath. The Lauconium did not work at all. The place looks generally unkempt. The first night in the restaurant the food was excellent on our second visit we were told the soup was a tomato based concoction. It was not it was mushroom.My starter looked delicious but was totally without taste. It had no seasoning. We did complain. My main course was cold and again the sauce was tasteless. I mean it tasted of nothing. The general hotel staff were excellent but the place obviously lacks leadership and investment. The hotel it would appear is up for sale so it may explain a lot of things. However when you pay premium prices you expect a premium service.
2022년 2월에 4박 숙박함

6/10 - 괜찮아요

Susan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The staff were uniformly excellent. The restaurant produced lovely food but it was exorbitant. Internet was diabolical. The worst in any hotel I have stayed in.
2022년 1월에 3박 숙박함
답변 제공: Caitlin Foxgold - Front of House manager 님, 2022년 3월 19일
Thank you for your feedback, we're very proud of the high service our team offer everyday. We're currently looking into a new wifi system that will be more suited to our Grade II listed building, watch this space.

10/10 - 훌륭해요

Amy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hidden Gem
wonderful time away very relaxing and clean. Food was delicious.
2022년 1월에 1박 숙박함
답변 제공: Caitlin Foxgold - Front of House manager 님, 2022년 3월 19일
Thank you for your wonderful feedback! We look forward to welcoming you again.

10/10 - 훌륭해요

Sandy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We had the best relaxing time ever . Everyone was so helpful . Our room was amazing and so was the food
2022년 1월에 1박 숙박함

4/10 - 별로예요

Sukhpal

가족 여행
좋아요: 청결 상태
별로예요: 객실의 편안함
Quaint but not in this time
We booked this hotel for its leisure facilities and an advertised pool. Pool is not present for swimming. We booked 2 rooms but were only given one on the first night, until the rest of our party arrived the following day, still charged for the room. Bed, floor and doors creek, the room was small and bathroom basic
2022년 1월에 2박 숙박함

8/10 - 좋아요

Samantha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 1박 숙박함

6/10 - 괜찮아요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Our stay was fine, we were staying for family reasons and therefore did not use the spa so are unable to comment on it. We chose Charlton House because of the restaurant’s reputation however it didn’t live up to expectations.
2021년 11월에 1박 숙박함
답변 제공: Suzanne Gatrell 님, 2021년 11월 25일
Thank you for staying with us. We apologize that you felt that the restaurant was not up to par. We have recently made some positive changes to the menu with more selection and attention to service. Kind regards Suzanne Gatrell General Manager

8/10 - 좋아요

Jill

좋아요: 직원 및 서비스, 객실의 편안함
Hotel was abit tired. The cleaning was abit hit and miss. Waited a while for our breakfast.
2021년 11월에 1박 숙박함
답변 제공: Suzanne Gatrell 님, 2021년 11월 25일
Thank you for staying with us. We are working with the team on training and standards throughout all areas of the hotel. Ongoing upgrading and maintenance issues are being addressed. We look forward to welcoming you back again very soon Kind regards Suzanne Gatrell General Manager