해변에 위치, 서핑

더 헤드랜드 호텔 앤드 스파 여행 후기

5 out of 5
더 헤드랜드 호텔 앤드 스파
Fistral Beach, Newquay, England

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 530개 이용 후기 중 342개" "
평점 8 - 좋아요. 530개 이용 후기 중 129개" "
평점 6 - 괜찮아요. 530개 이용 후기 중 31개" "
평점 4 - 별로예요. 530개 이용 후기 중 18개" "
평점 2 - 너무 별로예요. 530개 이용 후기 중 10개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

9.4/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Hyeyoung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Magnificent!!
이번이 두번째방문인데 다시 와도 너무좋았습니다 겨울도 봄도 어느계절에와도 주변이 사랑스럽네요 스파물이 너무좋아서 놀랬습니다 제가 엄청건조한피부인데 스파와수영장이용후 피부가부드러워져서 깜짝 놀랐네요^^
2019년 1월에 1박 숙박함
답변 제공: Lucy M 님, 2019년 1월 14일
What lovely feedback thank you so much! We are so happy you enjoyed the Spa.. the water down there really is magical isn't it! We hope to see you again soon!

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Service and facilities were wonderful.
Service and facilities were wonderful. Staff always happy to help. Food other than breakfast mediocre at best.
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic 6 night stay - accommodation, facilities and location superb - even better was the friendliness and warmth of the professional team of staff through out - I would not hesitate in recommending.
2023년 7월에 6박 숙박함
답변 제공: Dora 님, 2023년 7월 24일
We are thrilled to hear that you have had a wonderful stay with us. We believe our team makes our hotel exceptional. We look forward to welcoming you back soon to The Headland.

10/10 - 훌륭해요

George

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great
Great hotel, great service overall amazing experience
2023년 5월에 2박 숙박함

8/10 - 좋아요

Tina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was lovely, the staff in the restaurant were lovely. New restaurant opened with obvious teething Problems but it’s beautiful and the Food was lovely. Unfortunately the room was far too hot, unbearable. Asked for the radiator in the bathroom to be turned off the receptionist said someone will go to the room to sort it out but it wasn’t, asked for some info about the hotel such as spa details times for meals, the normal stuff you get in a room, the receptionist just kept saying I don’t know, I’m not sure etc and I’ll find out but never got back to us. Both things were disappointing that no one got back to us.
2023년 5월에 3박 숙박함

8/10 - 좋아요

Sarah

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
lovely stay the staff on entrance absolutely lovely and helpful.. the only downside was the younger staff in the restaurant (which was in the conservatory) were clumsy and loud dropping and smashing crockery. not all of them but it was very noisy in there .
2023년 3월에 4박 숙박함

10/10 - 훌륭해요

catherine

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel. Friendly and welcoming. A truly dog friendly hotel. Fantastic Aqua Spa- sunset pool just fab.
2023년 2월에 3박 숙박함
답변 제공: Reservations at The Headland 님, 2023년 3월 26일
We are delighted you had a wonderful stay and looking forward to welcoming you back.

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Luxury by the sea
The most amazing.few.days away, in a home from home environment, from the minute you walk un you feel you're at home surrounded by friends, one of the best hotels I've stayed in, and nothing disappointed, and the Spa is a relaxing retreat away from the world.
2022년 12월에 3박 숙박함

10/10 - 훌륭해요

Fabiola Dolores

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We love it. Everything was perfect. The service we received was outstanding. If you really would like to relax and have a great time, visit The Headland Hotel. Great Hotel, Oustanding service. Love the food too.
2022년 10월에 5박 숙박함

10/10 - 훌륭해요

Richard

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hotel, staff brilliant, great super king size bed and epic breafasts not to mention the views.
2022년 10월에 2박 숙박함

10/10 - 훌륭해요

Dan

2022년 8월에 2박 숙박함

10/10 - 훌륭해요

Ravi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We went for a Mini Moon. The staff were nothing short of fantastic. They were super accommodating. The hotel is beautiful. Amazing views of the sea from room and their restaurant. The only down side we can say that the vegan options in the hotel were there but in some of the restaurants is limited but the food we had was delicious.
2022년 8월에 3박 숙박함

6/10 - 괜찮아요

Sonia

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great staff, poor value for priciest rooms
The staff were the best thing about this hotel - super friendly and helpful, where hotel policy allowed. Good view on the coast and some nice features, including comfortable sofas in ballroom. We got the Ocean View room - supposedly best available, but totally not worth the £440 per night rate we were charged. The rooms were small and very ordinary, especially bathroom with shower in bath and no mixer taps. Nothing particularly wrong with them - clean etc - and would have been reasonably happy if cost was half that rate. Not sure what the point of the ‘golf’ was. Pitch and putt with barely any evidence of maintenance. Mostly losing ball in scrubland. No point taking clubs and equipment lent out is inadequate even for a bit of fun. Spa has been done nicely. Careful thought in design, attention to detail and execution. Other than water in rooms in glass bottles, no evidence of sustainable or climate conscious practises. Must be huge waste from buffet breakfast. Disposable plastic glasses in spa. No info on how spa is powered - must be huge energy demand to heat outdoor pools, run jets, clean towels etc.
2022년 7월에 4박 숙박함

10/10 - 훌륭해요

Richard

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Glad to be back!
2021년 11월에 1박 숙박함

8/10 - 좋아요

Martin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Spa was fantastic... Our room was internal one which was noisy, I think a fan was on all night and window didn't open, I didn't see that I booked internal room On booking . Room was decorated to high standard but not sure it was expected certainly not the noise
2021년 11월에 2박 숙박함

10/10 - 훌륭해요

Adrian

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Brilliant
2021년 11월에 3박 숙박함

10/10 - 훌륭해요

Mary-Marie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really fab! Staff were great, food was great, location amazing! Can’t complain
2021년 11월에 2박 숙박함

10/10 - 훌륭해요

Bryan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fabulous location
2021년 9월에 2박 숙박함

6/10 - 괜찮아요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The rooms are not sound proofed and the attitude to smokers of which my wife is one lacks any understanding. and the dinining room food is modest both at dinner and breakfast. A head waiter would improve matters
2021년 9월에 4박 숙박함

10/10 - 훌륭해요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent stay,wonderful facilities/friendly staff
We had a wonderful stay recently at the Headland with our 1 year old baby. We’d received an email regarding staff issues across Cornwall and contract tracing causing some issue with staffing, this helped us actually feel reassured before we arrived and safe and we appreciated the notification for some extra patience. The staff were brilliant throughout our stay, we visited the Terrace & Samphire which were brilliant, the food was delicious and the staff were so accommodating and engaging with our daughter after a year without seeing many people this was a joy to see. We also visited the adults only spa & aqua club during our stay. They are both wonderful and perfect for different uses. The aqua club was a wonderful place to spend time and swim inside and out with our daughter included. We will be back soon 😊 Our only slight criticism, is when we arrived we were told we owed a balance - and we had to get a little stern to comment it was paid via hotels.com (also a bit embarrassing to have this happen in a busy hotel lobby) and this was referred to manager who promptly resolved the issue and we were able to check into our room.
2021년 6월에 1박 숙박함

2/10 - 너무 별로예요

Robert

I couldn’t stay as I was intier three but traveled when I was in tier 2
2020년 12월에 1박 숙박함

10/10 - 훌륭해요

Connie 님, Scotland

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a fantastic stay, the staff were helpful, friendly and very professional. The food was excellent, until the continental breakfast on the last morning, portions were tight to say the least, no tea and coffee, despite ordering it, no cutlery, it took three visits back downstairs to sort it, when we eventually ate it, it was mediocre. Only Other sticky point was the extra bed in our family suite for our adult son was a fold out frame 5 inches off the floor which kept collapsing, he ended up sleeping on a thin, single mattress on the floor, he’s 6’ 2 and big built. For this we had to pay an extra £80. All of that being said we would definitely be going back.
2020년 10월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 9월에 2박 숙박함

10/10 - 훌륭해요

Anthony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 8월에 3박 숙박함

4/10 - 별로예요

Nicola

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Very dated, seemingly only a choice of a tiny box room or a large suite style room. Neither worth the cost. Definitely over priced and the food was terrible. Although they’ve catered for vegan and gluten free food well the “fresh” food was clearly frozen, the fried food was refried so go early otherwise the sausages are tough burnt and oil soaked. Restaurant food was terrible although they did take it off the bill when we highlighted it didn’t match the description. The staff tried hard and location was good. Gym facilities were good however crowded at times as non hotel guests use the gym so avoid peak times. We were first put in a very small room which could just about walk around the bed.
2020년 3월에 2박 숙박함

10/10 - 훌륭해요

MRS MARIA

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
wedding weekend
Stayed 2 nights for a friends wedding. The scenery is spectacular overlooking the sea. The Hotel is extremely dog friendly and the rooms are comfortable. Staff very welcoming and friendly would definetley stay again. The wedding food was excellent but didn't try the main restaurant itself. Breakfast was very good choice.
2020년 2월에 2박 숙박함
답변 제공: Lucy 님, 2020년 3월 11일
Thanks for staying with us. We appreciate your feedback and are so pleased you enjoyed your stay.

10/10 - 훌륭해요

johanna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic Hotel
Fabulous stay at The Headland. This was our 3rd visit. Lovely welcoming staff & beautiful rooms & views. The breakfast is also brilliant.
Such a comfy bed!
Headland at night
2020년 2월에 2박 숙박함
답변 제공: Lucy 님, 2020년 3월 11일
Thanks for staying with us. We appreciate your feedback and are so pleased you enjoyed your stay.

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Historical, classic and relaxing! Staff were all extremely helpful and friendly. The breakfast included with our staff was very tasty, it also had plenty of choice!
2020년 2월에 2박 숙박함
답변 제공: Lucy 님, 2020년 2월 17일
Thanks for staying with us. We appreciate your lovely feedback. We hop to see you again soon.

8/10 - 좋아요

실제 이용하신 고객

2020년 1월에 2박 숙박함
답변 제공: Lucy 님, 2020년 1월 14일
Thanks for staying with us. We appreciate your feedback!

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tried to cancel more than three days before due to unfrozen circumstances and the hotel reception refused and took full payment even though i had stayed here many times before
2020년 1월에 1박 숙박함

10/10 - 훌륭해요

Nicholas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay in a beautiful old building in a outstanding location
2020년 1월에 1박 숙박함
답변 제공: Lucy 님, 2020년 1월 13일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a lovely post Christmas spa break at the Headland. Rooms were great, staff were very friendly while still being professional, the spa was super, food was lovely. This is a great family hotel and it is lovely to have kids and dogs around. My only comment would be that with the kids around, the pool in the spa gets a bit busy and noisy but this will soon be resolved when the new pool complex is completed in 2020. We will certainly be going back.
2020년 1월에 3박 숙박함
답변 제공: Lucy 님, 2020년 1월 13일
Thanks for staying with us. We appreciate your feedback, The Aqua Club is due to open around April/ May time, we hope to welcome you back again soon!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Happy with Headland. Disappointed with Elmis Spa
The Hotel was lovely and we really enjoyed our stay. We hoped it to be special and the hotel itself was. What was a huge disappointment was the spa. They seem to usurp off the hotels reputation, we were not used to children being given more spa time than adults, very disappointed that treatment prices weren't made clear on booking. Most treatments cost around £2 a minute. We were told this was because the Hotel was high-end, but having been to NIRVANA SPA in Berkshire, We know what is high end spa, and this is not it! we were informed children will not be permitted after the new pool complex is built. We booked for the views but also for the spa and the latter was a horrendous experience. We felt cheated.
2019년 12월에 1박 숙박함

10/10 - 훌륭해요

Elise

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel , food and facilities . Bedrooms are fine but could be updated to be more in line with the rest of the hotel
2019년 12월에 2박 숙박함
답변 제공: Lucy 님, 2019년 12월 16일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 12월에 1박 숙박함
답변 제공: Lucy 님, 2019년 12월 13일
Thanks for staying with us. We appreciate your feedback!

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 2박 숙박함
답변 제공: Lucy 님, 2019년 12월 16일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was great. The hotel and the location is legendary. I couldn't thank enough to the hotel manager for supporting us and making our stay there a great experience.
2019년 10월에 1박 숙박함
답변 제공: Lucy 님, 2019년 11월 1일
Thanks for staying with us. We appreciate your feedback! We hope to welcome you back again soon

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 편의 시설/서비스
On both our meals, extras were added on to my bill. On one occasion an extra course was added on. Then again for dinner the following night, another side was added on and 3 coffees and a tea, for one adult! In total, on two meals, I got the wrong items on my bill three times. This is a 5 star property. Disappointing. The room super small, the beds tiny, the TV screen tiny and no facility to dry your clothes or swimwear from spa. The room felt stuffy from the old carpet.
2019년 10월에 2박 숙박함
답변 제공: Reservations 님, 2019년 12월 16일
Thanks for staying with us. We appreciate your feedback

8/10 - 좋아요

Mark

2019년 10월에 5박 숙박함

10/10 - 훌륭해요

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가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing place to stay. All the creature comforts and beautiful location. Already planning our next visit.
2019년 10월에 2박 숙박함
답변 제공: Lucy 님, 2019년 11월 1일
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10/10 - 훌륭해요

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2019년 10월에 3박 숙박함
답변 제공: Lucy 님, 2019년 10월 22일
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10/10 - 훌륭해요

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연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property, with really helpful staff, there was a problem with our room which was resolved quickly. It was like stepping back in time in a good way. The food at breakfast and our evening meal in the restaurant was excellent. There is a vegan menu. Great views of the sea from the restaurant. We will be back.
2019년 9월에 2박 숙박함
답변 제공: Lucy 님, 2019년 11월 1일
Thanks for staying with us. We appreciate your feedback! We hope to welcome you back again soon

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 1박 숙박함
답변 제공: Lucy 님, 2019년 10월 22일
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10/10 - 훌륭해요

Elise

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 1박 숙박함
답변 제공: Lucy 님, 2019년 10월 22일
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10/10 - 훌륭해요

Gareth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful hotel, such a warm welcome from everyone
Had the most wonderful time at your beautiful hotel. Staff were lovely from start to finish, nothing was too much trouble and they treated us with care and respect. Thank you so much for our time at your hotel
2019년 10월에 5박 숙박함
답변 제공: Lucy 님, 2019년 10월 22일
Thanks for staying with us. We appreciate your feedback. We hope to welcome you back again very soon.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very attentive in all areas. The food was excellent.
2019년 10월에 2박 숙박함
답변 제공: Lucy 님, 2019년 10월 13일
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10/10 - 훌륭해요

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연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely place to stay, full of charm and great history. Staff are very friendly and welcoming. The breakfast was really good, there was a massive lounge to relax in , dogs are very welcome. I really can't fault the experience. Highly reccomend it!
2019년 9월에 4박 숙박함
답변 제공: Lucy 님, 2019년 10월 13일
Thanks for staying with us. We appreciate your feedback! We hope to see you again soon.

8/10 - 좋아요

Alex

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Gorgeous location with stunning views
We loved the Headland and would definitely come back. It was a gorgeous hotel and the beds were very comfortable. It was our anniversary (and my bday) and they had our rose petals on the bed and made swans from towels on the bed. Very sweet little touches. There are two resturants in the hotel, we had lunch at the Terrace. It’s a cute seaside casual reasturant with beautiful views. The eclairs are amazing! My only complaint was I told the server of my allergy and I was still served something I was allergic too. I had medicine with me and I was ok, but it did make the first couple hours of our anniversary uncomfortable. Breakfast in the morning was incredible. They have a full buffet of literally everything you could ever want for breakfast. All hot, fresh and tasty The only downside to our stay was the noise level, you could hear every footstep of the floor above us and people talking. And then the pool area was very loud and full of screaming splashing in your face children ( this is not the hotels fault, but parents should be more considerate). There’s cute bars and shops right on Fistral beach, literally a stones through from the hotel. And in town we found an incredible reasturant with literally the best food and ambience, I totally recommend checking out Captain Jacks. Pirate themed and full of yummy rum cocktails... and the lobster was to die for.
2019년 9월에 1박 숙박함

8/10 - 좋아요

Neasham

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
3 days in Newquay.First visit
The first room we had was very noisy due to external fans and bathroom fan.Also shower did not work.After change of room it was much better.Bar service at times could be better.e.g.had to wait 25mins. for a coffee.Good location and good breakfast.
2019년 9월에 3박 숙박함
답변 제공: Lucy 님, 2019년 11월 1일
Thanks for staying with us. We appreciate your feedback! I have passed on the feedback to relevant departments. We hope to welcome you back again soon