Thank you very much for your positive rating of your recent stay with us, which is much appreciated. Kind regards, Nikola Greifeld, Guest Relations Manager

My sincere apologies for not meeting your expectations during your recent stay with us. However, in order for me to be able to investigate the incidents you mentioned, I would like to ask you to please kindly contact me directly at the hotel. Hoping to hear from you whenever it is convenient. Kind regards, Nikola Greifeld, Guest Relations Manager

Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. We were delighted to read of the overall positive feedback you have been providing and remain at your complete disposal for any further information or assistance you may require. In the meantime, we sincerely look forward in having the pleasure of welcoming you back at The Phoenicia Malta in the near future.Kind regards John Abela Quality Assurance Manager

Dear Madam,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. We were delighted to read of the overall positive feedback you have been providing and I will ensure that your comments are shared with all my colleagues who I am certain will be equally pleased to read of your appreciation.Thank you again for your kind attention and comments. We remain at your complete disposal for any further information or assistance you may require, and sincerely look forward in having the pleasure of welcoming you back at The Phoenicia Malta in the near future.Kind regards John Abela Quality Assurance Manager

Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. We were delighted to read of the overall positive feedback you have been providing and remain at your complete disposal for any further information or assistance you may require. In the meantime, we sincerely look forward in having the pleasure of welcoming you back at The Phoenicia Malta in the near future.Kind regards John Abela Quality Assurance Manager

Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. We were delighted to read of the overall positive feedback you have been providing and remain at your complete disposal for any further information or assistance you may require. In the meantime, we sincerely look forward in having the pleasure of welcoming you back at The Phoenicia Malta in the near future.Kind regards John Abela Quality Assurance Manager

Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. We were delighted to read of the overall positive feedback you have been providing. Equally, whilst I apologise for any inconvenience caused with the size of the room during your stay, instead of size, our room categories mainly differ by either having a balcony or not or whether they have harbour views or a view of Floriana or the Bastion walls.However, rest assured that I will put a note in your profile and should you ever stay at The Phoenicia again sometime in the future, we will try to allocate a room with a different layout, which might suit you better.Thank you again for your kind attention and comments. We remain at your complete disposal for any further information or assistance you may require, and sincerely look forward in having the pleasure of welcoming you back at The Phoenicia Malta in the near future.Kind regards John Abela Quality Assurance Manager

Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. We were delighted to read of the overall positive feedback you have been providing and I will ensure that your comments are shared with all my colleagues, especially with Mario who I am certain will be equally pleased to read of your appreciation.Thank you again for your kind attention and comments. We remain at your complete disposal for any further information or assistance you may require, and sincerely look forward in having the pleasure of welcoming you back at The Phoenicia Malta in the near future.Kind regards John Abela Quality Assurance Manager

Dear Madam,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta.We remain at your complete disposal for any further information or assistance you may require, and sincerely look forward in having the pleasure of welcoming you back at The Phoenicia Malta.Kind regardsJohn AbelaQuality Assurance Manager

Good afternoon,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. We remain at your complete disposal for any further information or assistance you may require, and sincerely look forward in having the pleasure of welcoming you back at The Phoenicia Malta in the near future.Kind regards John Abela Quality Assurance Manager

Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I trust you also enjoyed your stay in Malta and had a pleasant onward journey.We were delighted to read of the overall positive feedback you have been providing and I will ensure that your comments are shared with all my colleagues, especially with those mentioned who I am certain will be equally pleased to read of your appreciation.Equally, whilst I apologise for any inconsistency experienced, The Phoenicia Malta was built in Art Deco style more than 75 years ago and is the island’s most historic hotel. While this provides the hotel with its unique old-world charm, it unfortunately also comes with certain limitations not present in new buildings, one of them being varying room sizes. I believe we have about 10 different room layouts in each category, whereas the actual size never varies by more than a couple of square metres.Instead of size, our room categories mainly differ by either having a balcony or not or whether they have harbour views or a view of Floriana or the Bastion walls.However, rest assured that I will put a note in your profile and should you ever stay at The Phoenicia again sometime in the future, we will try to allocate a room with a different layout, which might suit you better.Thank you again for your kind attention and comments. We remain at your complete disposal for any further information or assistance you may require, and sincerely look forward in having the pleasure of welcoming you back at The Phoenicia Malta.Kind regards John Abela Quality Assurance Manager

Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta.We were delighted to read of the overall positive feedback you have been providing and I will ensure that your comments are shared with all my colleagues who I am certain will be equally pleased to read of your appreciation.We remain at your complete disposal for any further information or assistance you may require, and sincerely look forward in having the pleasure of welcoming you back at The Phoenicia Malta.Kind regardsJohn AbelaQuality Assurance Manager

Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta.We were delighted to read of the overall positive feedback you have been providing and I will ensure that your comments are shared with all my colleagues who I am certain will be equally pleased to read of your appreciation. Thank you again for your kind attention and comments. We remain at your complete disposal for any further information or assistance you may require, and sincerely look forward in having the opportunity and pleasure of welcoming you back at The Phoenicia Malta in the new year 2024.Kind regards John Abela Quality Assurance Manager

Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta.We were delighted to read of the overall positive feedback you have been providing and I will ensure that your comments are shared with all my colleagues, especially with Craig and those mentioned who I am certain will be equally pleased to read of your appreciation. Thank you again for your kind attention and comments. We remain at your complete disposal for any further information or assistance you may require, and sincerely look forward in having the opportunity and pleasure of welcoming you back at The Phoenicia Malta in the new year 2024.Kind regards John Abela Quality Assurance Manager

Dear Sir, Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. We remain at your complete disposal for any further information or assistance you may require, and sincerely look forward in having the pleasure of welcoming you back at The Phoenicia Malta. Kind regards John Abela Quality Assurance Manager

Dear Madam,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. We remain at your complete disposal for any further information or assistance you may require, and sincerely look forward in having the pleasure of welcoming you back at The Phoenicia Malta.Kind regards John Abela Quality Assurance Manager

Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta.We remain at your complete disposal for any further information or assistance you may require, and sincerely look forward in having the pleasure of welcoming you back at The Phoenicia Malta.Kind regards John Abela Quality Assurance Manager

Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I trust you enjoyed your stay in Malta and had a pleasant onward journey.We were delighted to read of the overall positive feedback you have been providing and I will ensure that your comments are shared with all my colleagues who I am certain will be equally pleased to read of your appreciation.Thank you again for your kind attention and comments. We remain at your complete disposal for any further information or assistance you may require, and sincerely look forward in having the pleasure of welcoming you back at The Phoenicia Malta.Kind regards John Abela Quality Assurance Manager

Dear Mrs. Mears Esswood, Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I trust you enjoyed your stay in Malta and had a pleasant onward journey. We sincerely look forward to having the pleasure of welcoming you back at The Phoenicia in the near future and remain at your complete disposal for any further information or assistance you may require in the meantime. Kind regards John Abela Quality Assurance Manager

Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. We were delighted to read of the overall positive feedback you have been providing and I will ensure that your comments are shared with all my colleagues who I am certain will be equally pleased to read of your appreciation. We sincerely look forward to having the pleasure of welcoming you back at The Phoenicia in the near future and remain at your complete disposal for any further information or assistance you may require. Kind regards John Abela Quality Assurance Manager

Dear Madam,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I trust you enjoyed your stay in Malta and had a pleasant onward journey.We sincerely look forward to having the pleasure of welcoming you back at The Phoenicia in the near future and remain at your complete disposal for any further information or assistance you may require. Kind regards John Abela Quality Assurance Manager

Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I hope you had a pleasant onward journey.We sincerely look forward to welcoming you back at The Phoenicia in the near future and remain at your complete disposal for any further information or assistance you may require. Kind regards John Abela Quality Assurance Manager

Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I trust you enjoyed your stay in Malta and had a pleasant onward journey.We remain at your complete disposal for any further information or assistance you may require, and sincerely look forward in having the pleasure of welcoming you back at The Phoenicia Malta.Kind regards John Abela Quality Assurance Manager

Dear Madam,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I hope you had a pleasant onward journey.We sincerely look forward to having the pleasure of welcoming you back at The Phoenicia in the near future and remain at your complete disposal for any further information or assistance you may require. Kind regards John Abela Quality Assurance Manager

Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I hope you had a pleasant onward journey.We sincerely look forward to having the pleasure of welcoming you back at The Phoenicia in the near future and remain at your complete disposal for any further information or assistance you may require. Kind regards John Abela Quality Assurance Manager

Dear Madam,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I do hope you enjoyed your overall time in Malta and had a pleasant onward journey.We were delighted to read of the overall positive feedback you have been providing and I will ensure that your comments are shared with all my colleagues who I am certain will be equally pleased to read of your appreciation.Thank you once again for your kind review. We sincerely look forward to having the pleasure of welcoming you back at The Phoenicia in the near future, and remain at your complete disposal for any further information or assistance you may require.Kind regardsJohn AbelaQuality Assurance Manager

Dear Madam,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I do hope you enjoyed your overall time in Malta and had a pleasant onward journey.We were delighted to read of the overall positive feedback you have been providing and I will ensure that your comments are shared with all my colleagues who I am certain will be equally pleased to read of your appreciation.Thank you once again for your kind review. We sincerely look forward to having the pleasure of welcoming you back at The Phoenicia in the near future and remain at your complete disposal for any further information or assistance you may require.Kind regardsJohn AbelaDuty Manager

Dear Madam,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I do hope you enjoyed your overall time in Malta and had a pleasant onward journey.We sincerely look forward to having the pleasure of welcoming you back at The Phoenicia in the near future and remain at your complete disposal for any further information or assistance you may require.Kind regardsJohn AbelaQuality Assurance Manager

Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I do hope you enjoyed your overall time in Malta and had a pleasant onward journey.As you might imagine, the feedback gained from our guests allows us to endeavor to strive for ways in which we continuously improve the service and experience offered. All guests' comments are truly valuable to us so that we deliver the experience we are known for.We were therefore delighted to read of the overall positive feedback you have been providing. Your comments will also be shared with all my colleagues, especially Lee and Jacob who I am sure will be equally thrilled to read such a review.Thank you once again for your kind comments. We sincerely look forward to having the pleasure of welcoming you back at The Phoenicia in the near future and remain at your complete disposal for any further information or assistance you might require in the meantime.Kind regardsJohn AbelaDuty Manager

Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I do hope you enjoyed your overall time in Malta and had a pleasant onward journey.As you might imagine, the feedback gained from our guests allows us to endeavor to strive for ways in which we continuously improve the service and experience offered. All guests' comments are truly valuable to us so that we deliver the experience we are known for.We were therefore delighted to read of the overall positive feedback you have been providing. Thank you once again for your kind comments. We sincerely look forward to having the pleasure of welcoming you back at The Phoenicia in the near future and remain at your complete disposal for any further information or assistance you might require in the meantime.Kind regardsJohn AbelaDuty Manager

Dear Marinus,May I thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I do hope you enjoyed your overall time in Malta and had a pleasant onward journey.As you might imagine, the feedback gained from our guests allows us to endeavor to strive for ways in which we continuously improve the service and experience offered. All guests' comments are truly valuable to us so that we deliver the experience we are known for.We were therefore delighted to read of the overall positive feedback you have been providing and I will ensure that your comments are shared with all my colleagues, especially those mentioned who I am certain, will be equally pleased to read of your appreciation.Thank you once again for your kind comments. We sincerely look forward to having the pleasure of welcoming you back at The Phoenicia in the near future, and remain at your complete disposal for any further information or assistance you may require in the meantime.Kind regardsJohn AbelaDuty Manager

Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I hope you had a pleasant onward journey.We were delighted to read of the overall positive feedback you have been providing and I will ensure that your comments are shared with all my colleagues who I am certain will be equally pleased to read of your appreciation.Thank you once again for your kind comments. We sincerely look forward to having the pleasure of welcoming you back at The Phoenicia in the near future and remain at your complete disposal for any further information or assistance you may require.Kind regardsJohn AbelaQuality Assurance Manager

Dear Sir,May I thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I do hope you enjoyed your overall time in Malta and had a pleasant onward journey.We were delighted to read of the overall positive feedback you have been providing and I will ensure that your comments are shared with all my colleagues mentioned, who I am certain, will be equally pleased to read of your appreciation.With this in mind, we truly hope to be afforded the opportunity of welcoming you back to The Phoenicia in the near future.In the meantime I remain at your complete disposal for any information or assistance you may require.Kind regardsJohn AbelaDuty Manager

Dear Madam,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I do hope you enjoyed your overall time in Malta and had a pleasant onward journey.We were delighted to read of the overall positive feedback you have been providing and I will ensure that your comments are shared with all my colleagues who I am certain, will be equally pleased to read of your appreciation.With this in mind, we truly hope to be afforded the opportunity of welcoming you back to The Phoenicia in the near future. In the meantime, I remain at your complete disposal for any further information or assistance you may require.Kind regardsJohn AbelaDuty Manager

Good afternoon,May I thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I do hope you enjoyed your overall time in Malta and had a pleasant onward journey.As you might imagine, the feedback gained from our guests allows us to endeavor to strive for ways in which we continuously improve the service and experience offered. All guests' comments are truly valuable to us so that we deliver the experience we are known for.We were therefore delighted to read of the overall positive feedback you have been providing and I will ensure that your comments are shared with all my colleagues, who I am certain, will be equally pleased to read of your appreciation.With this in mind, we truly hope to be afforded the opportunity of welcoming you back to The Phoenicia in the near future.If at such time, I can be of any assistance in regards to any queries you may have, please do not hesitate to contact me directly.Kind regardsJohn AbelaDuty Manager

Good afternoon,May I thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I do hope you enjoyed your overall time in Malta and had a pleasant onward journey.We sincerely look forward to having the pleasure of welcoming you back sometime soon, and in the meantime I remain at your complete disposal for any information or assistance you may require.Kind regardsJohn AbelaDuty Manager

Dear Sir,May I thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I do hope you enjoyed your overall time in Malta and had a pleasant onward journey.As you might imagine, the feedback gained from our guests allows us to endeavor to strive for ways in which we continuously improve the service and experience offered. All guests' comments are truly valuable to us so that we deliver the experience we are known for.We were therefore delighted to read of the overall positive feedback you have been providing and I will ensure that your comments are shared with all my colleagues, who I am certain, will be equally pleased to read of your appreciation.With this in mind, we truly hope to be afforded the opportunity of welcoming you back to The Phoenicia in the near future.If at such time, I can be of any assistance in regards to any queries you may have, please do not hesitate to contact me directly.Kind regardsJohn AbelaDuty Manager

Good afternoon,May I thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I do hope you enjoyed your overall time in Malta and had a pleasant onward journey.As you might imagine, the feedback gained from our guests allows us to endeavor to strive for ways in which we continuously improve the service and experience offered. All guests' comments are truly valuable to us so that we deliver the experience we are known for.We were delighted to read of the overall positive feedback you have been providing. With this in mind, we truly hope to be afforded the opportunity of welcoming you back to The Phoenicia in the near future.If at such time, I can be of any assistance in regards to any queries you may have, please do not hesitate to contact me directly.Kind regardsJohn AbelaDuty Manager

Dear Ms. Wong,May I thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I do hope you enjoyed your overall time in Malta and had a pleasant onward journey.As you might imagine, the feedback gained from our guests allows us to endeavour to strive for ways in which we continuously improve the service and experience offered. All guests' comments are truly valuable to us so that we deliver the experience we are known for.We were therefore delighted to read of the overall positive feedback you have been providing and I will ensure that your comments are shared with all my colleagues, who I am certain, will be equally pleased to read of your appreciation.Equally, thank you for your comments about the hotel furnishings. Please note that The Phoenicia was built in Art Deco style more than 80 years ago and is the island’s most historic hotel. During the extensive restoration and refurbishment project in 2016/17, all of our rooms were completely renovated with brand new bathrooms, new mattresses and soft-furnishings, while carpets were removed to expose the original sought-after Maltese floor tiles. The design was intended to give the rooms a fresh, contemporary Mediterranean feel and it seems these guests did not approve the new design.With this in mind, we truly hope to be afforded the opportunity of welcoming you back to The Phoenicia in the near future.If at such time, I can be of any assistance in regards to any queries you may have, please do not hesitate to contact me directly.Kind regardsJohn AbelaDuty Manager

Dear Madam,Thank you so much for taking the time to send your feedback. If we can be of any assistance in the future when you next plan a visit to Malta please don’t hesitate to reach out as we very much look forward to welcoming you back to The Phoenicia Malta.Kind regardsJohn AbelaDuty Manager

Dear Madam,May I thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I do hope you enjoyed your overall time in Malta and had a pleasant onward journey.As you might imagine, the feedback gained from our guests allows us to endeavour to strive for ways in which we continuously improve the service and experience offered. All guests' comments are truly valuable to us so that we deliver the experience we are known for. With this in mind, we truly hope to be afforded the opportunity of welcoming you back at The Phoenicia in the near future. If at such or any given time, I can be of any further assistance in regards to any queries you may have, please do not hesitate to contact me directly.Kind regardsJohn AbelaDuty Manager

Dear Sir,Thank you so much for taking the time to send your feedback. I am delighted to hear that you enjoyed your stay with us at The Phoenicia Malta.Thank you once again for your kind time. I remain at your complete disposal for any further information or assistance. In the meantime, I sincerely look forward to having the pleasure of welcoming you back sometime soon.Kind regardsJohn AbelaDuty Manager

Dear Madam, Thank you so much for taking the time to send your feedback. I am delighted to hear that you enjoyed your stay with us at The Phoenicia Malta. Equally, whilst I apologise for any inconsistency experienced at The Club Bar, your comments have been forwarded to our Food & Beverage Manager for further consideration and action.Thank you once again for your kind time. I remain at your complete disposal for any further information or assistance. In the meantime, I sincerely look forward to having the pleasure of welcoming you back. Kind regards John Abela Duty Manager

Dear Sir,Thank you so much for taking the time to send your feedback. I am delighted to hear that you enjoyed your stay with us at The Phoenicia Malta.Thank you once again for your kind time. I remain at your complete disposal for any further information or assistance. In the meantime, I sincerely look forward to having the pleasure of welcoming you back.Kind regardsJohn AbelaDuty Manager

Dear Anonymous,Thank you so much for taking the time to send your feedback. I am sorry to hear that you did not enjoy certain aspects of your stay with us at The Phoenicia Malta.I will certainly forward your comments to Craig, who I am sure will be thrilled to hear about your review.Equally, whilst I apologise for any misunderstanding regarding the location of our pool, the deck is at the end of our extensive 7.5 acres of gardens, adjacent to the historical bastion walls built by the knights.Thank you so much for taking the time to send your feedback. I am delighted to hear that you generally enjoyed your stay with us at The Phoenicia Malta.Thank you once again for your kind time. I remain at your complete disposal for any further information or assistance. In the meantime, I sincerely look forward to having the pleasure of welcoming you back.Kind regardsJohn AbelaDuty Manager

Thank you so much for taking the time to send your feedback. I am delighted to hear that you enjoyed your stay with us at The Phoenicia Malta throughout.Thank you once again for your kind time. I remain at your complete disposal for any further information or assistance. In the meantime, I sincerely look forward to having the pleasure of welcoming you back.Kind regardsJohn AbelaDuty Manager

Dear madam,Thank you so much for taking the time to send your feedback. I am delighted to hear that you enjoyed your stay with us at The Phoenicia Malta. Thank you once again for your kind time. I remain at your complete disposal for any further information or assistance. In the meantime, I sincerely look forward to having the pleasure of welcoming you back.Kind regardsJohn AbelaDuty Manager