안뜰

힐튼 가든 인 뉴올리언스 컨벤션 센터 여행 후기

3.5 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1519개 이용 후기 중 756개" "
평점 8 - 좋아요. 1519개 이용 후기 중 368개" "
평점 6 - 괜찮아요. 1519개 이용 후기 중 167개" "
평점 4 - 별로예요. 1519개 이용 후기 중 99개" "
평점 2 - 너무 별로예요. 1519개 이용 후기 중 129개" "

8.4/10

청결 상태

8.2/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

Shinwon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 7박 숙박함
답변 제공: Customer Service 님, 2023년 12월 23일
Shinwon, it's great to know you had a satisfactory stay at the Hilton Garden Inn New Orleans Convention Center. We value your feedback and thank you for choosing our hotel. We're looking forward to hosting you again on your next visit to New Orleans.

10/10 - 훌륭해요

You Kyoung

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 7박 숙박함
답변 제공: Customer Service 님, 2023년 12월 19일
You Kyoung, thank you for your high-score rating of the Hilton Garden Inn New Orleans Convention Center. We're happy to know you had a satisfying stay. We can't wait to host you again in the future!

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
별로예요: 객실의 편안함
2022년 6월에 9박 숙박함
답변 제공: Customer Service 님, 2022년 6월 29일
Thank you for the feedback. We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 - 훌륭해요

HYUNHYO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2022년 3월 23일
Thank you for the amazing rating, Hyunhyo! We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Hilton Garden Inn New Orleans Convention Center soon! Thanks again for leaving your feedback!

8/10 - 좋아요

young

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
워치도적당하고 시설도 좋은편임
2021년 12월에 5박 숙박함
답변 제공: Customer Service 님, 2021년 12월 16일
좋은 평가 감사합니다! 우리가 당신에게 즐거운 경험을 제공할 수 있다는 것은 놀라운 일입니다. 우리는 손님의 행복을 생각하므로 곧 힐튼 가든 인 뉴올리언스 컨벤션 센터에서 다시 여러분을 모실 수 있기를 기대합니다. 더 나은 경험을 곧 공유하고 싶습니다.

2/10 - 너무 별로예요

IN

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태
환경은 좋으나, 주차가 너무 힘들고, 추가 비용이 나옵
2021년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2021년 8월 16일
시간을 내어 의견을 공유해 주셔서 감사합니다. 우리는 당신이 우리와 함께한 시간이 이상적이지 못해서 실망했습니다. 저희 서비스가 귀하의 기대에 미치지 못하여 유감입니다. 곧 더 긍정적인 경험을 공유할 수 있는 또 다른 기회를 주시길 바랍니다.

10/10 - 훌륭해요

virginia

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location!
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Helen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location and staff was amazing
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Helen, it's heartening to read about your positive experience at the Hilton Garden Inn New Orleans Convention Center. We're glad that our prime location was convenient for you, and our team members' wonderful service added value to your stay. We look forward to your return visit.

10/10 - 훌륭해요

Sharon

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was good.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Sharon, it's delightful to hear that you enjoyed your experience at Hilton Garden Inn New Orleans Convention Center. We appreciate your positive feedback and look forward to the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Petronilo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place! Parking is expensive, though
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Petronilo, we're thrilled to hear that you found Hilton Garden Inn New Orleans Convention Center to be a superb spot for your stay. We understand that parking costs can sometimes be a concern and we appreciate your feedback. We hope to welcome you back soon for another excellent experience.

6/10 - 괜찮아요

India

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Flight delays/cancellations affected our travel and the hotel had given our room away by the time we arrived. Incidental fees were not clearly communicated during the booking process; it was a large amount of money for a several-night stay, so this would have been nice to know about in advance. The staff did their best to correct these issues, but it did sour the experience for us.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
India, we're sorry to hear that your arrival was complicated by travel disruptions and room availability. We understand the importance of clear communication about fees, and we assure you that we're taking your feedback seriously. It's heartening to know that our team members worked hard to rectify the situation. For the future, we urge all guests to use our direct line to keep us updated on arrival times to manage reservations effectively. We appreciate your understanding and sincerely hope for a chance to create a more positive experience in future.

10/10 - 훌륭해요

ABRION

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved this location
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Abrion, it's delightful to know that the location of Hilton Garden Inn New Orleans Convention Center contributed well to your stay. We strive to offer our guests a superb experience and your positive feedback is a testament to our efforts. We're eagerly awaiting your return.

10/10 - 훌륭해요

Patricia 님, Phoenix

출장 여행
I enjoyed the closeness to the convention Center and lots of good restaurants.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Patricia, thank you for sharing your experience at Hilton Garden Inn New Orleans Convention Center. We're pleased to hear you enjoyed our ideal location near the convention center and various dining options. We hope to welcome you back in the near future for more enjoyable times.

8/10 - 좋아요

Candy

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
A block away from the convention center.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Candy, it's great to hear that you found the Hilton Garden Inn New Orleans Convention Center's location convenient for your needs. We trust that made your visit more efficient and effortless. We hope to welcome you back soon.

10/10 - 훌륭해요

Drake

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location especially if you plan on taking the trolley around new orleans, especially up an down the riverfront.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Drake, it's wonderful to hear that you appreciated the convenient location of Hilton Garden Inn New Orleans Convention Center, especially in relation to the trolley routes. It's ideally situated for guests who wish to explore New Orleans and travel along the picturesque riverfront. We hope to see you again soon on your next trip to our vibrant city.

10/10 - 훌륭해요

Jennifer 님, North Ogden

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The ONLY place to stay if you have a conference at the convention center. Walkable, safe, large, comfortable rooms. The only hiccup I had was my next door neighbors doing weed so my room smelled like it my last night. Put a towel under the door and I was golden.
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Jennifer, your kind words about Hilton Garden Inn New Orleans Convention Center brighten our day! We're thrilled that you found our rooms both spacious and comfortable. However, it's regrettable that you experienced an unpleasant odor issue during your last night. We truly appreciate your understanding and solution to the situation. We look forward to welcoming you back for another superb stay the next time you are attending a conference.

4/10 - 별로예요

Maria

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff and housekeeping were not friendly. Room was old a d dingy.
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Maria, your feedback is appreciated. We deeply regret that our team members and the condition of the room did not meet your expectations. We strive to foster a welcoming environment and ensure our accommodations are fresh and enjoyable. We'll be reviewing your input internally to improve our guest experiences. We hope to have another chance to demonstrate our commitment to your comfort in the future.

6/10 - 괜찮아요

Shameka

좋아요: 청결 상태
별로예요: 직원 및 서비스
The hotel is visibly clean and ita the only reason for a fairly good review. The front desk staff needs customer service training. The lady that checked me in was unfriendly and dismissive. My keycard stopped working multiple times throughout my 3 night stay which was very inconvenient. The mac and cheese from the restaurant was very bland. Also their incidental rates are very high. $225usd was taken from my account which doesn't get return same time at check out but rather 2-3 business days later.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Shameka, we sincerely appreciate your remarks. It's great to hear that our cleanliness met your expectations. However, it's regrettable to learn that your interactions with our front desk team didn't mirror our usual standard of service. We also understand that encountering issues with your keycard might have caused some inconvenience during your stay.Regarding your dining experience, we're sorry the mac and cheese wasn't to your liking. We consider our incidental policy typical within the industry, though we understand the delay in funds returning may not be ideal.We take all feedback seriously and will use your comments as an opportunity to improve. We hope to have the chance to serve you better in the future.

10/10 - 훌륭해요

Shakkia Brown

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Shakkia, we're thrilled to see your perfect rating for Hilton Garden Inn New Orleans Convention Center! Without your words, your rating communicates immense satisfaction. If there's anything we can do to make your next visit even better, please let us know. We can't wait to welcome you back!

10/10 - 훌륭해요

Tanesha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was walkable and convenient to get around the area.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Tanesha, it's great to hear that the location of Hilton Garden Inn New Orleans Convention Center was convenient for you. It's always our intention to provide an ideal base for our guests to explore the area. We look forward to welcoming you back on your next trip.

8/10 - 좋아요

Inga

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location for the Convention Center, but limited dining possibilities and no variety store nearby.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Inga, it's wonderful to hear you appreciated Hilton Garden Inn New Orleans Convention Center's convenient proximity to the convention center. However, we acknowledge your valuable feedback about the surrounding dining options and absence of variety stores. Rest assured we are always exploring ways to enhance our guest experience and your feedback will be considered moving forward. Thank you for choosing us and we hope to have the pleasure of hosting you again.

8/10 - 좋아요

Marilyn 님, Pace

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only reason it didn’t give an excellent is that I had ask for a roll shower with two queen beds for my wheelchair bound daughter. I even received a text telling me that they would reserve a room like that for me. We had a regular room with two queens. When I talked to the front desk they said that they would try to get one ready (it was being cleaned) in just a little bit. We waited two hours before we could unpack and relax in the room that we had. However, the next day they did give us a room with a roll in shower annd a King bed . I believe it may have been a junior suite., I appreciated it. All the staff was very nice and helpful . I always stay at Hilton Garden Inn‘s if possible. I always find them safe and clean.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Marilyn, it's wonderful to know that you consistently choose Hilton Garden Inn New Orleans Convention Center for its cleanliness and the feeling of safety it provides. We are also glad our team members were helpful and courteous during your stay. Regarding the initial room allocation issue, please understand that our aim is always to meet guests' requests promptly. However, sometimes there might be a slight delay due to operational reasons. We apologize for the inconvenience faced and are pleased that a suitable room was arranged for you the next day. We appreciate your patience and understanding and hope to welcome you back in the near future.

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very lovely place to stay, great location and friendly staff.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Sarah, it's delightful to know you enjoyed your stay at the Hilton Garden Inn New Orleans Convention Center. We take pride in our prime location and our team members who deliver friendly service. We're pleased this made your visit memorable. We look forward to your next stay with us.

10/10 - 훌륭해요

Karrie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved that they let me leave my luggage with them before check-in, so that I could sight see free of bags.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Karrie, thank you for sharing your experience at Hilton Garden Inn New Orleans Convention Center. We're delighted to hear that you appreciated our luggage storage service. It's always our pleasure to ensure your sightseeing is hassle-free. We hope to welcome you back on your next visit to New Orleans.

10/10 - 훌륭해요

Candy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful property, really clean, quiet and comfortable. I will be back again! Staff was dantasic
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Candy, it's great to hear your stay at Hilton Garden Inn New Orleans Convention Center was enjoyable and you found the property pristine and tranquil. We're also thrilled that our team members made a fantastic impression on you. We're excitedly waiting for your next visit!

2/10 - 너무 별로예요

ANIRUDDH

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Aniruddh, thank you for sharing your feedback. It appears we didn't live up to your expectations, which is an opportunity for our team members to learn and improve. We would greatly value the chance to understand more about your experience. If you are comfortable sharing more details, please reach out directly. We appreciate your input and hope to get the opportunity to better serve you in the future.

4/10 - 별로예요

Robert

2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 6일
We appreciate you sharing your concerns with us, Robert.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

4/10 - 별로예요

Samantha

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk staff were very kind and helpful. The room was not clean, however, and the bathroom sink did not drain. The toilet would also surge and spray water very randomly. I had to keep a towel by the toilet to wipe it down before use. I was going to request a room change but had colleagues also staying at the hotel and they experienced all the same issues.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 13일
Samantha, it's reassuring to read that our front desk team members were commendable in their service. We do regret the shortcomings you experienced with the room maintenance and bathroom facilities, though. We view such feedback as an opportunity to improve and assure you these concerns are noted and will be shared with the relevant teams. While it’s disappointing you encountered similar experiences among team members, we reiterate commitment to providing superior guest experiences. We hope you will reconsider and allow us the opportunity to change your perception in the future.

10/10 - 훌륭해요

Rayneta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 10일
Thank you for the great rating, Rayneta!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hilton Garden Inn New Orleans Convention Center! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 - 훌륭해요

Jessica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was close to everything
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 9일
Jessica, it's great to hear that you appreciated Hilton Garden Inn New Orleans Convention Center's strategic location. We sincerely hope you were able to make the most out of your visit. We look forward to the possibility of welcoming you back in the future.

10/10 - 훌륭해요

gia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was excellent! Room was clean and nice. Able to walk to restaurants, shops and museums. I would stay here again and again.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 9일
Gia, it's delightful to know your stay at the Hilton Garden Inn New Orleans Convention Center met all your expectations. We're thrilled you appreciated our phenomenal team members, cleanliness, and prime location. Your glowing praises and intention to return is our highest compliment. We eagerly await your future visits.

2/10 - 너무 별로예요

William

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I cancel it
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 8일
William, we understand there are circumstances where plans change and reservations need to be cancelled. Though we would have loved the opportunity to welcome you and provide a wonderful stay, we respect your decision. Should you find yourself in New Orleans in the future, we hope you'll consider giving us a chance to serve you.

6/10 - 괜찮아요

Brenda

2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Brenda, thank you for taking the time to rate your recent stay with us. We see that we didn't completely meet your expectations and we would love to hear more about your experience to soothe any concerns you may have had. Your feedback is valuable in our continuous strive to enhance guest satisfaction. We hope to have another opportunity to make your next stay a better one.

10/10 - 훌륭해요

Jalyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was lovely and allowed us to check in way before posted check in time, and let us keep our luggage there after we checkout because we had an evening return flight. <20 minute walk to all the popular tourist destinations.
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 5일
Jalyn, it's fantastic to hear that our Hilton Garden Inn New Orleans Convention Center team members were able to offer flexible solutions during your stay. We're delighted that our prime location could offer easy access to the local attractions. We look forward to the opportunity to serve you again.

10/10 - 훌륭해요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was easy and fun
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
Amanda, your feedback is truly appreciated. We're thrilled to learn that your time at Hilton Garden Inn New Orleans Convention Center was both enjoyable and effortless. Nothing makes us happier than knowing our guests had a fun stay. We fervently hope to welcome you back soon for more delightful experiences.

10/10 - 훌륭해요

Naketia

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
Naketia, it's wonderful to hear you had a fantastic stay at Hilton Garden Inn New Orleans Convention Center. It would be our pleasure to welcome you back in the future for another exceptional experience.

4/10 - 별로예요

Kaylene

연인과의 여행
We were very disappointed as the hotel states that it is smoke free however all throughout the night, there was a strong smell of cannabis coming into our room. We informed front desk however nothing was done. We found this unacceptable.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 2일
Kaylene, it's unfortunate to hear that your recent experience was not up to your expectations. It's paramount for us to maintain a comfortable and pleasant environment for all our guests. We apologize for any inconvenience caused by the unwanted odor issues you faced during your stay. Rest assured, we take such concerns seriously and your feedback has been passed onto our management to review the situation. Additionally, we regret that the immediate action taken by our team members did not meet your satisfaction. We're committed to improving our services and hope you'll give us another chance in the future.

10/10 - 훌륭해요

nina

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Valet parking attendent Shaq was very helpful and kind
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 2일
Nina, it's wonderful to hear that you found Shaq to be instrumental during your stay at Hilton Garden Inn New Orleans Convention Center. We take pride in the professionalism and kindness of our team members. Your feedback will surely be shared with him. We hope to welcome you back soon for another excellent experience.

10/10 - 훌륭해요

Erin

좋아요: 직원 및 서비스
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 2일
Thank you for this excellent rating, Erin!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hilton Garden Inn New Orleans Convention Center! We'd love to host you again someday for yet another unforgettable visit.

8/10 - 좋아요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 1일
Amanda, it's great to see that you had a positive experience at Hilton Garden Inn New Orleans Convention Center. We appreciate your rating and hope to have the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

Nela 님, Baton Rouge

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 27일
Nela, we're thrilled to know that you appreciated the location of Hilton Garden Inn New Orleans Convention Center. It's wonderful to hear that it added value to your stay. We hope to have the opportunity to welcome you again in the future.

8/10 - 좋아요

Craig

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 27일
Craig, we're thrilled to know that your experience at Hilton Garden Inn New Orleans Convention Center was positive overall. We hope to offer you an even better experience the next time you stay with us. Thank you for your rating.

10/10 - 훌륭해요

Raymond

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property. Easy walk to cruise ships, restaurants and a mall
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 25일
Raymond, it's wonderful to hear you enjoyed your stay at Hilton Garden Inn New Orleans Convention Center. We're delighted that you found our location convenient, close to cruise ship docks, dining options, and shopping centers. We strive to provide an easy stay for our guests. Thank you for sharing your experience, and we look forward to welcoming you back for more pleasant stays.

4/10 - 별로예요

Phyllis

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
Rooms not cleaned or new towels, coffee etc for 3 days, limited restaurant opportunities, nointerested in helping with queries about the room, laundry( no change at desk????), refused to give us check out bill, had to fight for the room we booked over 5 months before
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 25일
Phyllis, we value your feedback and apologize for the inconveniences you experienced across your stay. We appreciate your patience surrounding the upkeep of the room and lack of restaurant options. In terms of your query assistance needs and billing concerns, we believe that providing timely and accurate solutions to all guest questions and concerns is a key factor in delivering exceptional service. We're taking your feedback seriously and will utilize it to make improvements. We hope you'll give us another opportunity to serve you better in the future.

8/10 - 좋아요

jayla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 23일
Jayla, thank you for sharing your rating with us. It's great to see you had a favorable experience at the Hilton Garden Inn New Orleans Convention Center. We're looking forward to welcoming you back for an even more satisfying stay in the future.

2/10 - 너무 별로예요

Nikita

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was very disappointed with the property. The bathroom's tub & sink was not a clean white. I can not believe it was a Hilton Brand... We were only there for one night and we arrived late otherwise i would have been trying to stay elsewhere.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 20일
Nikita, we regret to hear that your experience did not meet your expectations. We aim for the highest standards of cleanliness and we apologize for any inconvenience you may have experienced. Rest assured that immediate steps will be taken to address your concerns. We appreciate your honest feedback and hope for an opportunity to improve your opinion of us in the future.

10/10 - 훌륭해요

Christina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had an issue the first night where our room was super hot and uncomfortable, talked to front desk in the am and they immediately called maintenance and resolved the problem!
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
Christina, we appreciate your positive review of Hilton Garden Inn New Orleans Convention Center. We're pleased to hear that our team members were quick to address and resolve the temperature issue in your room. We always strive to provide a comfortable and enjoyable stay for our guests and your feedback validates our commitment to excellent guest experiences. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.

8/10 - 좋아요

Kaisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The bathroom had a water leak on the ceiling. That was a bit concerning. The bed was comfortable.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
Kaisa, we appreciate your feedback. It concerns us that you noticed a water issue in the bathroom; your comfort and safety are of utmost importance to us. We're relieved you found the bed comfortable. Your observations help us improve guest experience at the Hilton Garden Inn New Orleans Convention Center. We hope to have you with us again where we aim to provide a flawless experience.

8/10 - 좋아요

James 님, Langley

연인과의 여행
좋아요: 편의 시설/서비스
Good location if going on a cruise. 7-9 minute walk to the cruise ship terminal. Subway, Gus's Chicken, Italian restaurant just 3-5 minutes away. A few dive bars are minutes away. Convention center is 3-4 minutes away. Harrah's casino..6-8 minute walk. Heated outdoor pool is on 4th floor. We had an ice machine on the 4th floor as well as the gym. Free bottled water is kept in the gym...and 2 bottles of water are supplied in the room daily.10 minute walk to the Canal street trolleys and 13 minute walk to Canal and Bourbon street. Friendly check in staff. Download the Hilton app before check in. Easy check in procedure after that as they will have your info ready to go. A solid 3 and a half to four star. 3 elevators..all working and quick. I would not hesitate to use this Hotel again. At 4 am. an Uber ride to the airport cost 33 dollars U.S.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 18일
James, we appreciate you taking the time to share your experience at Hilton Garden Inn New Orleans Convention Center. We're thrilled to hear that our prime location was beneficial for your trip and that you found our amenities, including our heated pool and daily refreshed bottled water, to your liking. It's great to know that you had an effortless check-in experience with our efficient team members. We're delighted you found our service to be a high caliber. Our lifts' performance is indeed something we strive to maintain for the comfort of our guests. We eagerly look forward to your return in the future. Safe travels until we meet again.

8/10 - 좋아요

Brittany

2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Thanks for the 4/5 rating, Brittany!We're thrilled you enjoyed your time at Hilton Garden Inn New Orleans Convention Center so much! We look forward to sharing an even better experience with you soon. Have a lovely day!