외관

홀리데이 인 익스프레스 호텔 & 스위트 킨스턴, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 371개 이용 후기 중 150개" "
평점 8 - 좋아요. 371개 이용 후기 중 118개" "
평점 6 - 괜찮아요. 371개 이용 후기 중 60개" "
평점 4 - 별로예요. 371개 이용 후기 중 23개" "
평점 2 - 너무 별로예요. 371개 이용 후기 중 20개" "

8.2/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

2/10 - 너무 별로예요

Havanna

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Aneudys

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Good attention
2024년 3월에 1박 숙박함
답변 제공: Sales Manager 님, 2024년 3월 30일
Hello Aneudys! Thank you for staying with us and sharing your feedback. We enjoyed having you at our hotel Glad all went well Hope to have you back again soon Be safe in your travels.

6/10 - 괜찮아요

David

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Refrigerator leaking in room. No staff at front desk for over 15 minutes while 5 guests were trying to check in. We tried calling by telephone, but no one answered.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 27일
Hello David!Thank you for your staying with us and sharing your feedbackI will definitely be addressing your concerns with our management Hopefully you will select us again Be safe in your travels

6/10 - 괜찮아요

Karl

좋아요: 직원 및 서비스
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 27일
Hello KarlThank you for staying with us and sharing your feedbackWe hope to see you again soon the next time you're in the areBe safe in your travels

10/10 - 훌륭해요

laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was great
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 6일
Hello Laura!Thank you for staying with us!I appreciate your feedback and high score ratingGlad all went well with your stayLooking forward to having you back soonBe safe in your travels

10/10 - 훌륭해요

Valerie

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very nice
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 17일
Hello Valerie!Thank you for staying with us and sharing your feedbackGlad all went well with your stayHope to have you back again soonBe safe in your travelsGeneral Manager

10/10 - 훌륭해요

Roger

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very clean and the staff was very friendly helpful and professional
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 17일
Hello Roger!Thank you for staying with us and sharing your feedbackGlad all went well with your stayHope to have you back again soonBe safe in your travelsGeneral Manager

10/10 - 훌륭해요

Karen

2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 2일
Hello Karen!Thank you for staying with us and sharing your experience!I appreciate the feedback Glad all went well during your time with usHope to have you back again soonBe safe in your travels!

10/10 - 훌륭해요

Koriana

2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 17일
Hello Koriana!Thank you for staying with us and sharing your feedbackGlad all went well with your stayHope to have you back again soonBe safe in your travelsGeneral Manager

10/10 - 훌륭해요

Robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 5일
Hello Robert!Thank you for selecting our hotel as your lodging choiceWe enjoyed having you Glad all went well with your stayHope to have you back with us again soon Be safe in your travels

10/10 - 훌륭해요

Valerie

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was super clean and the staff was very friendly.
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 5일
Good Day Valerie!Thank you for staying with us and sharing your experienceI and my staff enjoyed having you Hope to have you back again soon Be safe in your travels

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nothing
2023년 11월에 6박 숙박함
답변 제공: General Manager 님, 2023년 11월 27일
Hello MichaelThank you for staying with us and sharing your experienceGlad that all went well during your time at out hotelHope to have you back again soonBe safe in your travels

4/10 - 별로예요

Rainer

출장 여행
별로예요: 편의 시설/서비스
I was not admitted because my crédit card does not carry my name. What a rediculous condición. I went next door and got myself a more costo efficient and very good room.
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 5일
Hello RainerWe have a check in policy that is required by brand, management company and laws as well. These requirements are in place to protect you the guest and the hotel from fraud. We wouldn't anybody to check in to a room and we are not able to validate their identity and confirm that identity with that individuals method of payment. Be safe in your travels

2/10 - 너무 별로예요

실제 이용하신 고객

Completely unprofessional
I booked my stay on October 14th, 2023 for November 18th, 2023. I received a phone call from the hotel an hour before check in telling me that they were overbooked and my reservation is being cancelled. My card was charged on November 18th @ 2:13am. When I called that morning they told me they charged an extra $50.00 for a deposit that would be refunded after check out. After the explanation of the cancellation she notified me that it was a hotel hold on my card and she would release the authorization for a full refund. However, I’ve never had anything like this happen before. If I make a reservation, it follows through. It does not make sense for my stay to be cancelled if it was available for me to book a month in advance. This was definitely an inconvenience to me and the plans I had going on for my event. Due to this situation I will not be booking with this hotel moving forward.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Bonita

2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 5일
Hello Bonita!Thank you for staying with us We appreciate your business and feedbackHope to have you back again soonBe safe in your travels

8/10 - 좋아요

Loren

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel...slow to return the $50 deposit.
All around a very well maintained and clean hotel, staff was friendly and knowledgeable. The only downfall is it's been a week and my deposit of $50 still hasn't been sent back to my account.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 6일
Hello Loren!Thank you for staying with us and sharing your experienceIn regards to the releasing of the incidentals authorization that is not on my hotel. That process includes your financial institution feel free to give them a call and inform them that you've checked out from my property to release any pending authorizations from the hotelLook forwards to coming back again soonBe safe in your travels

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: General Manager 님, 2023년 10월 30일
Hello MichaelThank you for staying with us and sharing your experienceI most certainly appreciate the high score!We want to have you back soonBe safe in your travels

8/10 - 좋아요

hugo

2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 27일
Hello HugoThank you for staying with us and sharing your experience We enjoyed having you lodge at our hotelHope to have you back again soonBe safe in your travels

10/10 - 훌륭해요

George

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bathroom could use one additional towel rack for wet towels and an exhaust fan to remove humidity. A plastic bag for dirty laundry wasn’t provided. The AC unit was very quiet and comfortable. Hot chocolate could be added to the hot drink area for guests who don’t drink coffee.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 23일
Hey George!Thank you for staying with us and sharing your experience I appreciate the high rating of our propertyLooking forward to having you back again soonAnd we'll have that hot chocolate for you as wellBe safe in your travels

10/10 - 훌륭해요

Lacey 님, edenton

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was great. Our room was nice and clean
답변 제공: General Manager 님, 2023년 10월 23일
Hello Lacey!Thank you for staying with us and sharing your experienceGlad all went well with your stay We enjoyed having youHope to see you soonBe safe in your travels

10/10 - 훌륭해요

Sharmayne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved everything especially the excellent customer service.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 17일
Hello Sharmayne!Thank you for staying with and sharing your experienceI appreciate the feedback and high score!Definitely enjoyed having you and looking forwards to having you back again soonBe safe in your travels

8/10 - 좋아요

julia

출장 여행, 가족 여행
Staff
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 16일
Hello Julia!Thank you for staying with us and sharing your experienceI appreciate the feedback and high scoreHope to have you back again soonBe safe in your travels

8/10 - 좋아요

Tenisha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Enjoyed my stay!
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 9일
Hello Tenisha!Thank you for staying with us and sharing your experienceSo glad to see that you enjoyed your stayHope to have you back again soonBe safe in your travels

8/10 - 좋아요

Larissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 6일
Thank you Larissa For staying with us and sharing your experienceWe hope to have you back again soonBe safe in your travels

10/10 - 훌륭해요

Loralee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff, easy check in and very clean room. Really nice
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 19일
Hello Loralee!Thank you for staying with us and sharing your experienceI appreciate the feedbackWe enjoyed having you lodge with usHope to have you back again soonBe safe in your travels

10/10 - 훌륭해요

Carol

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Staff
Very accommodating staff.
2023년 9월에 3박 숙박함
답변 제공: General Manager 님, 2023년 9월 13일
Hello Carol!Thank you for staying with s and sharing your experienceI appreciate the feedbackGlad we were able to accommodate you and serve you wellHope to have you back again soonBe safe in your travels

10/10 - 훌륭해요

YOLANDA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
The stay was beautiful. I only had one mishap. The bathroom toilet kept running. Once I got that out of the way there were no complaints
2023년 9월에 3박 숙박함
답변 제공: General Manager 님, 2023년 9월 11일
Hey Yolanda! Thanks for staying with us and sharing your experience We appreciate the feedback Hope to have you back again soonBe safe in your travels

2/10 - 너무 별로예요

Paige

2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 7일
Thanks for staying with us and sharing your experienceI apologize things didn't go well with your stayWe hope to have another chance to better serve you Be safe in your travels

6/10 - 괜찮아요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: General Manager 님, 2023년 8월 23일
Hello WilliamThank you for staying with us and sharing your experienceI appreciate the feedback Be safe in your travels

8/10 - 좋아요

Mark 님, Philadelphia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was there for 1 night on business trip; it was fine for the stop over.
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 14일
Hello MarkThank you for staying and sharing your experience I appreciate your feedbackHope to have you again soonBe safe in your travels

6/10 - 괜찮아요

Diedra

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was easy since I purchased the hotel via expedia. The biggest problem I had with the hotel is that the pool was not in operation and no one communicated this important detail (especially since it's summer time and a pool is a great amenity). Also, the only handicap accessible rooms had one king bed only. None of the rooms with 2 beds were handicap accessible, which isn't good for multiple travelers. Also, I was told by hotel staff that a room on the 1st floor would be reserved for my stay. When I got there, I had to take a room on the 2nd floor and hotel staff acted as if they didn't tell me I would have a room on the 1st floor. I have proof of our communication in a text message as proof.
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 14일
Hello DiedraThank you for staying at out property and sharing your experienceI apologize for the inconvenience and inaccurate information that was shared with you via my staffIf you would like to send me any information you're welcome to do by contacting the hotel and asking for the General ManagerBe safe in your travels

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice facility!
2023년 7월에 4박 숙박함
답변 제공: General Manager 님, 2023년 8월 3일
Hello John!Thank you for staying with us and sharing your experience I appreciate the feedbackI'm so glad you a great stayHope to have you back soonBe safe in your travels

10/10 - 훌륭해요

paige

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was SO nice!
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 27일
Hello Paige!Thank you for staying with us and sharing your experienceGlad our staff was able to meet your expectations and served you wellHope to have you back again soon Be safe in your travels

10/10 - 훌륭해요

Colburn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 3박 숙박함
답변 제공: General Manager 님, 2023년 7월 24일
Hello Colburn!Thank you for staying with us and sharing your experienceSo glad all went well with your stayLook forward to having you back again soonBe safe in your travels

10/10 - 훌륭해요

Jeff

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The place is clean and for the price you feel like you are getting what you pay for.
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 12일
Hello Jeff!Thank you for staying with us and sharing your experience!Glad to hear that you had a great stayHope to have you back again soonBe safe in your travels

10/10 - 훌륭해요

Marty

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Reserve room through Expedia, the app was very user friendly. Tatcayaniyah, was at customer service and checked me in. Shyhelm Richardson checked to make sure everything was correct, he is the Assistant General Manager, both Holiday Inn employees were very helpful and professional. I will do my Google review after breakfast, but for now, I am very satisfied with this hotel. It is clean and well maintained. We walked next door and watched the new Indiana Jones movie tonight.
2023년 7월에 1박 숙박함
답변 제공: Shy Richardson- AGM 님, 2023년 7월 6일
Thank you for your stay and the positive review. We here at the Holiday Inn Express Kinston try our BEST to strive for excellence in the best way that we know how. Please feel free to contact us in the future for future reservations. And safe travels! Thank you for choosing the Holiday Inn Express for you choice of lodging. :)

4/10 - 별로예요

melissa

단체 여행, 출장 여행, 가족 여행
별로예요: 직원 및 서비스
Staff was nice and rooms were good for price but our rooms were not ready at checkin presenting problems for us since on a tight ball schedule. We had 2 rooms, one a suite, and hotel had no sheets/ bedding for guest that had to sleep on pull out. We had to divide up sheets from both rooms to make out. Hotel is very unequipped to handle full capacity. Won't go back. Staff was apologetic and nice but just very incapable of handling full capacity.
2023년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 6월 14일
Hello MelissaWe appreciate selecting our propertyThank you for acknowledging our staffI apologize for the inconvenience pullout linen I can assure you that we have all that we need to satisfy high occupancy as it is our goal to reach those high occupancy levels. I hope that you made this request known to our staff and took care of you. We wait for guest to request any extra linen as some don't need it so we don't just leave it in the rooms because in some cases it may leave room for some to believe that its not clean or have been left in the room from a previous guest. Hopefully I've brought some clarity to what you experienced.We look forward to giving you a better experience on your next stay.Be safe in your travels

8/10 - 좋아요

Shannon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was good
2023년 5월에 1박 숙박함
답변 제공: TD- General Manager 님, 2023년 5월 26일
Hello Shannon!Thank you for staying with us and sharing your experienceGlad your stay was goodHope to have you back again soonBe safe in your travels

8/10 - 좋아요

Latrevette

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff. Very convenient location
2023년 5월에 2박 숙박함
답변 제공: TD- General Manager 님, 2023년 5월 16일
Hello LaTrevette!Thank you for staying with us and sharing your experience I appreciate the feedback you provided about our propertyThis will help us to better serve you during your next stayBe safe in your travels

10/10 - 훌륭해요

Marilauren

2023년 5월에 1박 숙박함
답변 제공: TD- General Manager 님, 2023년 6월 1일
Thank you Marilauren for staying with us and sharing your experience! We appreciate the feedback perfect score rating.Hope to have you back again soon.Be safe in your travels.

6/10 - 괜찮아요

Sherronda

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Room was ok and clean. Hallways were loud (lots of children running and playing). Housekeeper (Marquan?) was polite. My biggest issue was check in. My husband paid for the room and the front desk agent assumed his credit card was a prepaid card because she'd never heard of the brand. I reminded her that there are lots of credit card companies. Also, my husband paid for the room, but she still required my ID. I didnt have my driver's license and she said that they could accept any state issued picture ID. I provided my conceal carry license which has my picture, name, and address. Her response was "I'll take it this time." She obviously saw how annoyed we were with her and tried to be nice after, but the damage was already done.
2023년 5월에 1박 숙박함
답변 제공: Asst. General Manager Shy Richardson 님, 2023년 5월 10일
Thank you for notifying us of your concerns we do apologize for the inconvenience and the trouble that this may have caused you. We do hope in the near future that we are able to accommodate you and your family again. Thank you For choosing the Holiday Inn Express Kinston NC.

8/10 - 좋아요

Daberet

아이를 동반한 가족 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Está muy bonita y buen desayuno por el precio es justo lo que necesitas
2023년 4월에 1박 숙박함
답변 제공: TD- General Manager 님, 2023년 5월 4일
Hello Daberet!Thank you for staying with us and sharing your experience.I appreciate the feedback high scoreHope to have come back and stay with us again soonUntil then be safe in your travels

10/10 - 훌륭해요

Evia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Hotel—Great Staff
Amazing experience under trying circumstances. Needed immediate lodging after auto accident. Everyone was superb and decreased my stress.
2023년 4월에 1박 숙박함
답변 제공: TD- General Manager 님, 2023년 4월 26일
Hello Evia!Thank you for staying with us and sharing your experience. I'm so glad that we were able to be there for you during your accident. Its my hope that all is well and you make it back home safe and sound.

8/10 - 좋아요

Judy

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was very nice and clean. Location close to amenities. Great staff and services.
2023년 4월에 4박 숙박함
답변 제공: TD- General Manager 님, 2023년 4월 17일
Hello Judy!Thank you for staying with us and sharing your experience! We appreciate the feedback. Hope to have you stay with us again soon. Be safe if your travels!

10/10 - 훌륭해요

Kristina

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff at the hotel was very helpful.
2023년 3월에 4박 숙박함
답변 제공: Shy Richardson: Assistant General Manager 님, 2023년 4월 8일
Thank you for choosing Holiday Inn Express Kinston. We are glad that we made your stay worth it. Hope to see you soon! Shy RichardsonAssistant General Manager

8/10 - 좋아요

Geraldine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 3박 숙박함
답변 제공: TD-General Manager 님, 2023년 2월 18일
Hello Geraldine!Thank you for staying with us and sharing your experienceWe enjoyed having you Hope to have you back againBe safe in your travels

8/10 - 좋아요

Katie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Travel for school
Nice hotel, wonderful staff. The head housekeeper is a saint! Everything was clean. It’s not fancy but it’s safe and clean. Breakfast is average, not 5star but not bad.
2023년 2월에 5박 숙박함
답변 제공: TD-General Manager 님, 2023년 2월 13일
Hello Katie!Thank you for staying with us and sharing your experience. We appreciate the feedback. I'll be sure to share your praise with our staff. Hope to have you stay with us again soon. Be safe in your travels.

10/10 - 훌륭해요

Dhandayudhapani

2023년 1월에 15박 숙박함
답변 제공: TD- General Manager 님, 2023년 3월 7일
Thank you for staying with us and sharing your experience We appreciate the feedback and scoreHope to have you come back and stay with us again soon Be safe in your travels

10/10 - 훌륭해요

Juanita

2023년 1월에 1박 숙박함
답변 제공: TD- General Manager 님, 2023년 3월 7일
Thank you for staying with us and sharing your experience We appreciate the feedback and scoreHope to have you come back and stay with us again soon Be safe in your travels

10/10 - 훌륭해요

Crystal

2023년 1월에 1박 숙박함