Dear sir, we are very surprised of your review. We are not involved in this situation because the responsibility of the misunderstanding it's between you and Hotels.com. Because of this mistake, we came out with a vacant room without any possibility to resell it, creating an economic loss for us. We did what was right. Regards,

Dear Mr. Ridvan, thank you very much for your excellent review. The loss you reported has occurred because of a lack of personell during a period of a very high affluence in our hotel. We are deeply sorry for this incovenience and we'll make use of your report as a chance to improve. Wishing the best for you and your family,

Dear, that moring you quickly checked the breakfast room, that was half empty with 4 people in it at the moment, and you asked for the room service. We prefer to give free room service because we understand that sombody still could be afraid to enjoy closed ambients but we would just assure to our future guests that our breakfast room is COMPLETELY suitable to respect Covid-19 safety raccomandations, inspite its small size. Our 4 tables are located to assure more than 1m of distance from a guest to another. The room is well ventilated and hands sanitizer are at guest's disposal in different points of the room. Concluding, we did not receive any complaint from you about any of the issues you listed (not from you nor from other guest). Give a preference to face to face instead of using a virtual review: both of the parts, you and the person who gives you the service, could take advantage. Kindest regards,