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리프 호텔 여행 후기

3 out of 5
리프 호텔
Mount Kenya Road, Mombasa

이용 후기

6.8
평점 10 - 훌륭해요. 93개 이용 후기 중 14개" "
평점 8 - 좋아요. 93개 이용 후기 중 34개" "
평점 6 - 괜찮아요. 93개 이용 후기 중 23개" "
평점 4 - 별로예요. 93개 이용 후기 중 11개" "
평점 2 - 너무 별로예요. 93개 이용 후기 중 11개" "

6.8/10

청결 상태

7.4/10

직원 및 서비스

5.8/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Tshepo

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good Option
Great hotel. Beautiful views of the beach, a nice pool, excellent food and drinks, and helpful staff. I needed to shower after checking out and going diving, and they accommodated my need while also watching my bags. Great service!
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Sharleen

가족 여행
좋아요: 숙박 시설 상태 및 시설
This is a great hotel on the beach. Lots of security so always felt safe. So nice to o have all inclusive so no messing about where to eat. Many choices and all included.
2023년 11월에 2박 숙박함

2/10 - 너무 별로예요

Tesfa

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2 star hotel
Photo of the property needs to be updated because everything is old. Also the room’s toilet has bad odor coming from the sink. Break fast lack variety and cleanliness . Terrible experience!!!
2023년 11월에 1박 숙박함

8/10 - 좋아요

Gavril 님, Buford

단체 여행
별로예요: 숙박 시설 상태 및 시설
I am a repeat customer that stayed here for weeks at the time. It is not too bad. The rooms need a lot. The entire place need a renovation. The landscape is poorly maintained. The water in the pool smells like birds feathers. The food is good. Compared to similar places is even better. The all inclusive is a joke. While bottled beer and some bottle sodas are included, bottled water is not. I just don't get it! Maybe I am not too smart! At the restaurant they charge you for the free bottle water they put in the rooms unless they serve it by the glass (and the glasses do not look too clean, I doubt that the hotel has a commercial steam dishwasher). The good news is that you can buy good bottled water (Keringet) from the gift shop. The bottled water they put in rooms (Aquelle) does not taste good. The people are nice yet they are properly trained how to explain all inclusive customers why bottled water is not included but bottled sodas are!
2023년 3월에 1박 숙박함
답변 제공: REEF MANAGEMENT 님, 2023년 5월 25일
Greetings, thank you for your feedback

6/10 - 괜찮아요

PETER

좋아요: 청결 상태, 편의 시설/서비스
Great beach location. Good service
2022년 9월에 3박 숙박함

6/10 - 괜찮아요

Warda

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 7월에 6박 숙박함

6/10 - 괜찮아요

Jeremiah

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 1박 숙박함
답변 제공: Reef Hotel 님, 2022년 2월 1일
thank you

2/10 - 너무 별로예요

Robert

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Run down and too many non residents who pay a small entrance fee to use the facilities while residents who pay much more have no privacy....take care there are thieves working in this hotel also seperately reported by other on line reviewers.
2021년 12월에 14박 숙박함

6/10 - 괜찮아요

Tyson

2022년 1월에 1박 숙박함

8/10 - 좋아요

pradeep

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Gòod view of ocean, very good gardens and friendly staffing team
2021년 11월에 1박 숙박함
답변 제공: Reef Hotel 님, 2021년 12월 21일
thank you

10/10 - 훌륭해요

Okumu

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The rooms looked old, I changed into two different rooms the first one wasn’t smelling fresh and the balcony door couldn’t lock.
2021년 11월에 3박 숙박함
답변 제공: Reef Hotel 님, 2021년 12월 21일
thank you for the feedback.

8/10 - 좋아요

Tony

단체 여행
좋아요: 객실의 편안함
Good value
Good value for the money
2021년 9월에 1박 숙박함

6/10 - 괜찮아요

Kim

좋아요: 청결 상태
2021년 8월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 2월에 1박 숙박함

8/10 - 좋아요

Vince 님, Bolton

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I paid in full upon arrival. However upon checking out they demanded a furyher 2000 KES because the dollar / KES rate had changed. I'm sure if it had moved the other way, they would offer me a small refund. I refused to pay but did when it became apparent that the cashier would have the diffetence deducted from his salary. The garden and pool are is fabulous, as are the staff. The rooms are tired though and not really worth the money. The AC is ineffective. I would not stay here again though purely because of the odious practice I've described above.
2020년 12월에 4박 숙박함
답변 제공: Management 님, 2020년 12월 29일
Thank you for your feedback, we appreciate you taking the time to write to us. we apologies for the inconvenience caused at the cashier, this was not to happen . we have recently done a renovation in our rooms , and we have not heard any complaints from our guest. we hope to welcome you again in future

4/10 - 별로예요

Sean

별로예요: 직원 및 서비스
2020년 12월에 2박 숙박함
답변 제공: Management 님, 2020년 12월 29일
we hope to welcome you again in future

6/10 - 괜찮아요

Ronnie 님, Nairobi

별로예요: 편의 시설/서비스
In general a tired hotel. Bedrooms plain and towels that needed to be replaced 3 years ago.
2020년 9월에 3박 숙박함

2/10 - 너무 별로예요

Thokozani

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 7월에 5박 숙박함

10/10 - 훌륭해요

Lynn

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2020년 7월에 3박 숙박함

8/10 - 좋아요

Sami 님, Lilongwe, Malawi

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The property is nice, with good reseaurants so you don't need to go out for dinner or food if you don't want to. But there is a mall complex less than a mile away if you do want to get some goods for breakfast. That said, they can only be non-perishables, and be careful of eating on your room's porch, because the monkeys can smell food from far away and will come to get some! but the towels are thick and smell quite bad once they get wet,
2019년 12월에 5박 숙박함
답변 제공: Manager 님, 2020년 1월 27일
Thank you for the positive feedback and we appreciate taking the time to write to us

4/10 - 별로예요

Michael

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dated and not well kept
Not worth the rate, the hotel was built in 1972 and it looks like it hasn’t been well kept. The cleanliness of the room was also not up to par. We felt like we didn’t get the value of what we paid and many services were beyond lacking. The pictures were misleading as well and we had to argue to get one bed as a couple. It rained on our parade.
2019년 12월에 3박 숙박함
답변 제공: Manager 님, 2020년 1월 27일
Dear Michael We appreciate the feedback and we have noted your comments for sure which we will share with the team We would like to let you know we are renovating and would be happy to welcome you again

6/10 - 괜찮아요

Guest 님, Nairobi

연인과의 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Generally okay hotel for the price. Dislike that they do not give bottled water in the rooms and instead have metalic refillable bottles that do not look in good condition. Found a guest at the reception upset and complaining that their phone had been stolen from his room. Good access to the beach with beautiful views of the ocean. Facility has aged and the rooms needs abit of an upgrade to modernize them.
2019년 12월에 1박 숙박함
답변 제공: Manager 님, 2020년 1월 27일
Thank you for your response we appreciate you taking the time to write to us We apologise for any inconvenience caused during your stay and we are happy for the positive feedback

2/10 - 너무 별로예요

Brian 님, Nairobi

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible condition and not worth the money. A total revamp of the property is necessary
2019년 12월에 2박 숙박함
답변 제공: Manager 님, 2020년 1월 27일
Dear Brian we are currently undergoing renovations and we would be happy if you could give us a chance again to come stay with us We hope to see you soon

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Like: Comfortable room, nice pool, access to beach, generally good food. Dislike: Tanga Bar and Grill - food service has two speeds, dead slow and stop!
2019년 10월에 5박 숙박함

8/10 - 좋아요

Maurice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Pretty good 👌
The gardens, pools, view, food and bar/restaurant were beautiful, delicious and not much to complain about! The room was pretty average. Very sound, and there was a lot of music playing in the area until late ish, but if you're a late night person, that works out well. Fun with evening entertainment!
2019년 8월에 2박 숙박함

2/10 - 너무 별로예요

Stan 님, London, UK

단체 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is old and lack sufficient furnitures. It is poorly runned.
2019년 7월에 2박 숙박함
답변 제공: ext-jelloga 님, 2019년 7월 9일
Dear Stan, Thanks for the time taken to write us a review on your recent visit at Reef Hotel Mombasa. We wish to acknowledge your concern for unmet expectations while staying with us. For that we say sorry. As matter of urgency we have started to address the issues raised and there is an on-going rooms refurbishment and main area upgrading as we speak. give it 2 to 3 months there will be improved infrastructure, customer care, swift and smooth services. Again we thank you for raising these shortfalls and we hope to be your host again in the near future to come and sample our hospitality again. Thanking you in advance.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2019년 2월에 2박 숙박함
답변 제공: Management 님, 2019년 4월 9일
Thank you, we hope to welcome you back again soon

8/10 - 좋아요

실제 이용하신 고객

2019년 2월에 2박 숙박함
답변 제공: Management 님, 2019년 4월 9일
Thank you, we hope to welcome you back again soon

4/10 - 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Upgrade your A/C units, clean the mold out of the tile in the bath room
2019년 3월에 6박 숙박함
답변 제공: Management 님, 2019년 4월 9일
Thank you, we appreciate the feedback. we are currently undergoing renovations and we hope to welcome you back again in future

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Guest service is amazing. Its has its own bar/club which is very safe and fun.
2019년 2월에 1박 숙박함
답변 제공: The Management 님, 2019년 3월 6일
Thank you for your positive response, we look forward to welcoming you back again soon

10/10 - 훌륭해요

Hans-Jürgen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Empfehlenswert mit Frühstück und rinem Essen zu bu
Preis für Übernachtung 2 Personen ohne Frühstück ist in Ordnung aber 12,50 $ für ein Fühstück is zu teuer bei Preis und Leistung im Vergleich
2019년 2월에 6박 숙박함
답변 제공: Management 님, 2019년 2월 15일
Greetings, We have a special rate for breakfast of $12 which is a standard rate for most properties within Mombasa. We hope you enjoyed the rest of your stay

6/10 - 괜찮아요

실제 이용하신 고객

2019년 1월에 13박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
Location excellent for the beach and Mombasa town. A shopping mall and supermarket are a 10min walk. The food is adequate. The Hotel is in need of attention clearly the owners are either unable or unwilling to spend on repairs and renewal. Despite this the management and staff are good but can only work with what they have.
2019년 1월에 13박 숙박함
답변 제공: Management 님, 2019년 2월 15일
Greetings, Thank you for the feedback. We are currently undergoing renovations of the room and we hope the next time you get a chance to come to Mombasa you will get to experience our new changes :) Karibu sana

8/10 - 좋아요

Fabio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
cortesia, gentilezza e pulito. sulla spiaggia con piscine e ombrelloni
2019년 1월에 3박 숙박함
답변 제공: Management 님, 2019년 2월 1일
Thank you for staying with us

8/10 - 좋아요

jan frode

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 12월에 3박 숙박함
답변 제공: Management 님, 2019년 1월 21일
Thank you for the review rating , we appreciate

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Do yourself a favor... find somewhere else... poor rooms, poor quality, overall... really rough. Staff were nice and location is OK, but seriously..
2018년 11월에 3박 숙박함
답변 제공: Management 님, 2019년 1월 9일
Thank you for taking the time to write to us, we appreciate the feedback. We apologize for any inconvenience caused during your stay.

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Then hotel rooms are not clean and tidy. Breakfast for business people starts very late.
2018년 12월에 2박 숙박함
답변 제공: Management 님, 2018년 12월 7일
Hi, thank you for taking the time to write to us. We Ensure all our rooms are cleaned each day before check in of any guest as this is the custom in every place you visit. Upon check in during briefing our normal breakfast hours are mentioned from 7:30 - 9:30 am which is buffet but if you wish to have breakfast at a later time especially for business clients we welcome them at our Tanga Restaurant. we hope to see you again soon

10/10 - 훌륭해요

Jane

I had an amazing stay at the Reef apart from a minor incident which the team fully took care of. My kids LOVED the stay, the pool, the food, the activities and the access to the beach. It was a great one-week stay.
2018년 11월에 5박 숙박함
답변 제공: Management 님, 2018년 12월 6일
Dear Jane, thank you for your positive feedback. We are happy that you and your family had a good time. we hope to welcome you back soon.

4/10 - 별로예요

Bindi

Booked a family view room with queen and 2 single beds, we had to wait almost 2 hours to enter our room with an array of excuses throw at us in the process, firstly the room I booked wasn't big enough so I showed my booking, then the previous customer had left late then it had to be clean but cleaners were on lunch..... Finally getting into the room there weren't enough beds only a single and double we were informed they would squeeze another bed in but due to our daughter being disabled there would not have been enough room for her to maneuver out of her bed as both singles would have been touching. The reception staff seemed to think everything was a joke and were very unhelpful we got a smaller room than paid for yet the only compensation offered was a free dinner not the money back for our overpriced room, which we refused. Our air conditioning didn't work and neither did the TV, when on our second day someone came to fix the air con we had to wait in the room with them while they fixed it as this is hotel rules!!! Which was over 3 hours! The hotel is set in beautiful grounds but rude and unhelpful staff along with shoddy rooms means we will not return or recommend to family's that need the same amount of beds as these quadruple rooms advertised according to staff do not exist.
2018년 11월에 2박 숙박함
답변 제공: Management 님, 2018년 12월 6일
Dear Bindi Thank you for taking the time to write this review.Granted, the hotel is old and we are working systematically on upgrading several rooms at a time, which is sometimes a challenge as we are often fully booked. I apologize for the oversight by our staff. We are always striving to improve our food offering and value your comments constructively.

4/10 - 별로예요

Christian

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Abgewohnte Hotelanlage am Strand
Das Reef Hotel ist an und für sich eine schön gestaltete und weitläufige Anlage direkt am Strand mit großem Pool und mehreren Gebäuden sowie einer Bar direkt am Strand. Allerdings ist die Anlage wohl in den 70ern gebaut worden und alles ist doch schon sehr abgewohnt, vor allem die Zimmer und die Bäder, die dringend renoviert werden müssten.
2018년 11월에 3박 숙박함
답변 제공: Management 님, 2018년 12월 6일
Dear Christian, Thank you for your time to write a review. Thee hotel is old and we are working systematically on upgrading several rooms at a time, which is sometimes a challenge as we are often fully booked. we hope you had a good time.

8/10 - 좋아요

Martin

God pool. Sløj velkomst.
Vi havde egentlig et fint ophold. Vi havde valgt The Reef pga. poolen og den levede til fulde op til forventningerne. Men vi følte os ikke specielt ventede. Der var kun 3 senge på værelset (vi var 4). Derudover var der myrer på værelset, ikke varmt vand, og vasken var stoppet. Sengene var hårde og internettet ustabilt. Taxaen de havde sendt efter os havde ikke sikkerhedsseler til alle. Men som sagt var poolen god. Og buffeten (både morgen og aften) var også rigtig god.
2018년 10월에 3박 숙박함
답변 제공: Management 님, 2018년 12월 6일
Thank you for taking the time to write to us, we appreciate We are currently doing renovations on a room by room system and assure you that we will do our best with accommodation you in one of our renovated rooms on your next trip. We appreciate your comments and will work on the constructive nature thereof.

6/10 - 괜찮아요

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좋아요: 직원 및 서비스
별로예요: 청결 상태
bug infested rooms - at least it’s on the beach
While checking in, another customer was at the front desk complaining that he had been kept up all night due to mosquitoes in his room, which immediately concerned me. The staff didn’t seem very accommodating to him. So I asked, what can they do if my room is full of mosquitoes? They said they can spray it if that’s the case. I got to my room, and there were bugs all over, so I called the front desk to have them come spray. The cleaning lady was so nice and helpful, but after spraying the whole room with an insect killer, it smelled awful. I think part of the reason bugs get in is because the windows don’t close fully - there are like shutters, and there are spaces between the glass panes. After going to the beach I came back to shower and noticed 10-15 ants in my shower - this is even after the cleaning lady sprayed the shower. So I washed them away with hot water - the cold water knob was broken. Overall, I was pretty uncomfortable staying in that room. The redeeming qualities of my stay were the cleaning lady, the beach/view, and the food at the grill (food was great, wait staff was ok)
2018년 5월에 1박 숙박함

8/10 - 좋아요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel
We had a great time at this hotel, maybe little too friendly staff though. Overall we are very happy with our stay at reef hotel
2018년 3월에 5박 숙박함

6/10 - 괜찮아요

Dizzy T 님, UK

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
November stay
Not many of us guests at the hotel, building/alteration going on at pool bar so not in operation and no animation team or evening entertainment on due to guest numbers. Hotel right on beach rooms good. lots of options/choices for breakfast, dinners ok. Easy to get a taxi just out side the reception area and gift shop prices pretty similar to those in Mombasa.
2017년 10월에 5박 숙박함

4/10 - 별로예요

rob 님, London

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
This hotels days have come and gone
This hotel is tatty, grubby and literally falling apart. Bed was comfortable enough, but the room was dirty, the bathroom unpleasant with taps and pipes falling off walls. Outside the pools look grubby, the bars and restaurants are run down, sun bed pads have bird droppings all over them. My advice is to stay at other Nyali beach resorts, this one is not a great experience

6/10 - 괜찮아요

Gabi 님, Atlanta GA

좋아요: 직원 및 서비스
Great location. Nice people
Overall the place is OK. I didn't expect too much. Hello, this is Africa! And I did not go to complain about the hotel but to enjoy the ocean. Yet, there are some thing that other people should know about: The menu was poor for the price. Those who paid all inclusive didn't have much. The so called natural juices were terrible; poor customer service; they would pour the juice in your glass straight from a 5 gallons dusty plastic canister. The cheapest Walmart juice tastes better. The whole place is old and needs major upgrades. That may not happen soon. Luckily I didn't go to stay in the room. Be aware of ants. I paid for ocean view; well I saw the ocean under a very narrow angle from one side of my balcony. Uh, I also had ocean view if I opened the front door. This ocean view was over a pile of garbage from the neighbor's backyard. Nice people. Very friendly. They exceeded my expectations. I would probably go back.

4/10 - 별로예요

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별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Bad hotel experiences
due to overbooked, room is not available. Put me on 2 bed rooms residential apartment with other couple in next bed room. only main door has key access and no key for bed room door. No shampoo, soap for shower and bathroom is not clean. Buffae finished only after 1hr of starting while guest has to share chicken (only meat left) one piece per guest.

8/10 - 좋아요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Vacation
Loved our stay. I will be going back again.