숙박 시설 정면

베인즈 로지 여행 후기

3 out of 5
베인즈 로지
31 Old Kimberley Road, Bloemfontein, Free State

이용 후기

6.8
평점 10 - 훌륭해요. 70개 이용 후기 중 18개" "
평점 8 - 좋아요. 70개 이용 후기 중 19개" "
평점 6 - 괜찮아요. 70개 이용 후기 중 15개" "
평점 4 - 별로예요. 70개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 70개 이용 후기 중 10개" "

7.0/10

청결 상태

7.4/10

직원 및 서비스

6.0/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

이용 후기

8/10 - 좋아요

GEORGE EDWARD

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
When we arrived no booking was made at the lodge
2021년 1월에 1박 숙박함
답변 제공: Veronique 님, 2021년 2월 1일
Dearest Mr Taljard, I do apologise for your booking that was not on our system. We are in the process of installing fibre, which in the process, makes our internet "dip" now and then, and that caused some of our bookings not to pull thought to our reservations system. I do apologise for that, and hope you still had a pleasant stay at Bains Lodge. We look forward to welcoming you to Bains Lodge again. Kind regards, Veronique

6/10 - 괜찮아요

GEORGE EDWARD

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Unit was very dirty with spiderwebs in room bathroom was dirty as well
2020년 12월에 1박 숙박함

8/10 - 좋아요

Liza

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 12월에 1박 숙박함

2/10 - 너무 별로예요

HARICHAND

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointed
Floor seemed dirty, no rugs, single bed only Too uncomfortable Very disappointing stay
2020년 12월에 1박 숙박함

10/10 - 훌륭해요

Rita

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 12월에 1박 숙박함

10/10 - 훌륭해요

Henry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stop
2020년 10월에 1박 숙박함
답변 제공: Veronique 님, 2020년 11월 18일
Thank you so much for the 10/10 Henry. Hope you have a fantastic festive season and that we can welcome you back soon. Kind regards, Veronique

10/10 - 훌륭해요

Tshepo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 10월에 1박 숙박함
답변 제공: Veronique 님, 2020년 11월 18일
Dear Tshepo, Thank you so much for the 10/10 review. We hope to welcome you back soon and that you have a great festive season. Kind regards, Veronique

6/10 - 괜찮아요

MOHAMMED

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
It’s only good enough for a one night en route to Johannesburg. Other than that I would not recommend it to anyone for leisure stays. Too much partying and the cabins needs a complete revamp
2020년 8월에 1박 숙박함
답변 제공: Andre 님, 2020년 10월 9일
Good day. Thank you for your feedback. We will look into your concerns and address accordingly. Kind Regards

8/10 - 좋아요

Stephen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 2박 숙박함

8/10 - 좋아요

EW

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Nice stopover
Good value but not spectacular. However I am happy with the stay
2020년 1월에 1박 숙박함

8/10 - 좋아요

Ntsiki

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 12월에 1박 숙박함

10/10 - 훌륭해요

Jacob Willem

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Relaxing
Clean and cozy
2019년 12월에 3박 숙박함

2/10 - 너무 별로예요

Deirdré

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Bainslodge Bloemfontein
We had a few places we could choose from in Bloemfontein but decided on this as the photos were stunning and it is close to get on highway to Kimberley. It was boiling hot when we arrived, cabin was closed up, no windows open so took almos 5 hours to actually cool down. When we went to the pool it was green and apparently they are still getting it ready for summer??? Really? If I had not paid yet Inwould have left and booked into another place. The photos were misleading.......
2019년 11월에 1박 숙박함

8/10 - 좋아요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome stay at Bains
2019년 3월에 1박 숙박함
답변 제공: Veronique 님, 2019년 4월 29일
Thank you so much for choosing Bains Lodge. We look very forward to welcoming you back again.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Bains lodge is a beautiful setting and great restaurants to choose from. My bed was comfortable. The bathroom was my problem, the shower floor tiles looks about 20 years old and did not look clean at all. Also the roof of the bathroom was full of mould patches.
2019년 3월에 1박 숙박함
답변 제공: Veronique 님, 2019년 3월 27일
Dear valued guest. Thank you for taking the time to share your experience with the rest of the travelers. I will look into your problem in the bathroom. We look forward to welcoming you back to Bains Lodge to show you improvements. Kind regards, Bains Lodge

6/10 - 괜찮아요

olivia

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Ok place
The apartments smell of dampness and smoke, I think they should be very strict with their "no smoking in rooms policy" that is if they have one. The braai area outside the apartment was nice and the garden around the apartment clean
2019년 1월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful exterior but interior was rather shocking. Extreme mold on bathroom ceiling, toilet was leaking, a hole in one of the duvet covers and hand prints and smears all over the sliding door glass panel. Decent beds to sleep in for one night but overall would not stay again.
2019년 1월에 1박 숙박함

4/10 - 별로예요

Mohammed Z

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Bathroom shower floors broken
2018년 12월에 4박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
2018년 12월에 1박 숙박함
답변 제공: Veronique 님, 2018년 12월 19일
Thank you for your review. We hope to see you again soon. Kind regards, Veronique

10/10 - 훌륭해요

Burgert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Great stay in a place that feels like a lodge even though you're in the city. Excellent facilities
2018년 11월에 2박 숙박함
답변 제공: Veronique 님, 2018년 12월 10일
Thank you very much for your feedback and review of Bains Lodge. We are so pleased you enjoyed your stay. We hope to see you again soon. Kind regards, Veronique

6/10 - 괜찮아요

Stephen

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
2018년 11월에 1박 숙박함
답변 제공: Veronique 님, 2018년 11월 14일
Dear Stephen, Thank you for your 3 star rating. We look forward to welcoming you back to Bains Lodge one more time. Kind regards, Veronique

10/10 - 훌륭해요

Jacob Willem

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Value for money
Private, homely feeling.
2018년 10월에 4박 숙박함
답변 제공: Veronique 님, 2018년 10월 24일
Dear Mr Fourie, Thank you for your continued patronage towards Bains Lodge. We are always eager to welcome you back again. Kind regards, Veronique

10/10 - 훌륭해요

FRANCOIS

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 1박 숙박함
답변 제공: Veronique 님, 2018년 10월 24일
Tank you so much for your 5 star rating. We look forward to welcoming you back to Bains Lodge again. Kind regards, Veronique

2/10 - 너무 별로예요

실제 이용하신 고객

Not Happy
Very poor client service, asked for some fresh milk for coffee which took almost 4 hours to arrive. the water system is dangerous, got nasty burns on my back in the shower as it was unable to maintain a steady temperature. I'm sure places like this are required to have thermostatically controlled shower taps so it doesn't happen. will not recommend or stay there again....
2018년 9월에 1박 숙박함

10/10 - 훌륭해요

Burgert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay.
Great place with a variety of facilities.
2018년 8월에 1박 숙박함
답변 제공: Veronique 님, 2018년 9월 12일
Thank you so much for staying at Bains Lodge. We look forward to welcoming you back again. Kind regards, Bains Lodge

2/10 - 너무 별로예요

Helena

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
bad and dirty
Bad service
2018년 7월에 1박 숙박함
답변 제공: Veronique 님, 2018년 9월 12일
Dear Helena, Thank you for the feedback. I am sorry that your stay was not to your satisfaction. Should you have mentioned your disappointment to staff on duty, we would have tried to resolve any complaints immediately during your visit, and would have loved to rectify any inconvenience caused. It would be our hope that we could welcome you again to show improvements. Kind regards, Bains Lodge

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
bad
The total complex is getting very tired and needs refurbishment
2018년 7월에 7박 숙박함
답변 제공: Veronique 님, 2018년 9월 12일
Dear Anon, Thank you for your feedback. We are terribly sorry you did not enjoy your stay. We are most definitely busy with upgrading of our units and grounds, it would be our hope that we could welcome you again to show improvements. Kind regards, Bains Lodge

4/10 - 별로예요

Kgaogelo

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Do not sleep there!
This place is too noisy until 23:00. The noise is coming from people speaking outside and music. In the morning the staff is talking loudly proclaiming n the morning while you're sleeping. The lodges reception is very convincing. You'll get the shock of your life when get to your room. The money charged is a rip off compared to the state of the lodge.
2018년 6월에 1박 숙박함

6/10 - 괜찮아요

Sid

When travelling one needs a two prong plug for charging cellphones - this facility was not available. There was no hanging place in the bathroom for towels etc
답변 제공: Veronique 님, 2018년 5월 3일
Dearest Sid, Thank you for bringing these issues that overshadowed your stay with us, and made your stay not as memorable as we always strive. I will definitely look into the two prong plug issue, as we also keep extra at the reception for our guests, as they get stolen quite often, and also the towels, that we need to look into. Kind regards, Veronique

8/10 - 좋아요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Veronique 님, 2018년 4월 3일
Thank you for your 4 star review. We look forward to welcoming you back again soon.

6/10 - 괜찮아요

Jacob Willem

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Cabin 3
I love staying at Bains game lodge especially in the Wooden Cabins, very relax and homely feeling. But Avoid staying in Cabin 3, need a refit example the door is old and there is a massive ant infestation inside. every morning the floor is covered in ants. It is the only cabin that is like that, the rest is perfect.
2018년 3월에 2박 숙박함
답변 제공: Veronique 님, 2018년 3월 20일
Dear Mr Fourie, Thank you for taking the time to write a review about your stay at Bains Lodge. We are so pleased you enjoy your stay, and we love having you here with us. I apologise for the ant problem. I will have my maintenance team have a thorough look, and thank you for bringing this under our attention. We are upgrading the cabins, and number four will be next to be upgraded in April, then after 4 will be number 3. We look forward to having you here with us again soon. Kind regards, Veronique

10/10 - 훌륭해요

Elize

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bains lodge overnight
Overnight stay only and will make use of this facility again
2018년 2월에 1박 숙박함
답변 제공: Veronique 님, 2018년 2월 12일
Good day Elize, Thank you so much for your 5 star review and we look forward to welcoming you back again. Kind regards, Veronique

8/10 - 좋아요

Kelleigh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Simple and safe
The room was clean and comfortable however there was only 1 bathroom towel for the 2 of us and the patio door did not seal properly
2018년 1월에 1박 숙박함
답변 제공: Veronique 님, 2018년 2월 12일
Good day Kelleigh, Thank you for your review. I will take the remarks about the towel and patio door up with the cleaning supervisor and the our maintenance. Thank you for informing us. We look forward to welcoming you back again. Kind regards, Veronique

10/10 - 훌륭해요

Jacob Willem

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great
2017년 12월에 8박 숙박함
답변 제공: Veronique 님, 2018년 2월 12일
Thank you for your 5 star review. We are very pleased you enjoy your stay. Kind regards, Veronique

10/10 - 훌륭해요

Jacob Willem

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Money worth
2018년 1월에 4박 숙박함
답변 제공: Veronique 님, 2018년 2월 12일
Thank you Mr. Fourie for your continued support.

10/10 - 훌륭해요

Andreas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good day, Thank you for your 5 star review. We look forward to welcoming you back again soon. Kind regards, Veronique Guest Service Coordinator

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Place itself is great, but big disappointment
My first impression of the hotel was very good. Staffs were so friendly and welcomed. I really loved it. So when we found that they gave us a wrong information about the neighboring tourist site, we thought It would be better to inform them so that they can update or correct their information. We got the information from them and took a taxi to go there paying R170, and we found the site was closed. So we had to pay R340 for taxi for nothing. We never accused them, but wanted them to update the information so that they can improve their service. However, when we told them, both of the staffs who gave us information turned their face, and started to give us their excuses. One of them even confessed she didn't even know the place without hesitation. Other one just said to us "It was what I was told by the site," as if it's none of her business. No apology with sympathy, or promise to update the information. It was such a disappointment to us, since our first reception was so good.... The site is beautiful, and restaurants are good. But I personally don't want to have that kind of experiences anymore....
2017년 12월에 1박 숙박함

10/10 - 훌륭해요

abel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
fantastic
it was a good stay at bains we enjoyed every moment the room was clean every thing was good
Dear valued guest, Thank you for taking the time to write a review about your stay at Bains Lodge, and your 5 star review. I am very pleased that you enjoyed your stay, and hope to welcome you back again soon. Kind regards, Veronique

10/10 - 훌륭해요

Vusi Elpheus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cleanliness and comfort
I really liked the place its a clean place and the location was near the place I was attending a conference at,the service was excellent
Dear valued guest, Thank you for taking the time to write a review about your stay at Bains Lodge. I am pleased to hear that you found our facilities to your liking. We look forward to welcoming you back again soon. Kind regards, Veronique

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dear valued guest, Thank you for your 5 star review. We look forward to welcoming you back again soon. Kind regards, Bains Lodge

10/10 - 훌륭해요

Nkosinathi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice enjoy it
Everything was perfect can stay there anytime thanks guy's keep up the work
Dear Nkosinathi, Thank you soo much for your review. I am very pleased to hear that you enjoyed your stay. We look forward to welcoming you back again soon. Kind regards, Veronique

4/10 - 별로예요

Sunette

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Need urgent attention!
Noisy, people playing loud music till 05h00 and we couldnt rest properly. It was very disturbing. There was also a lot of spiders whoch were found in the towels, toilet and toulet paper roll and curtains. They should treat for spiders.
2017년 11월에 1박 숙박함

8/10 - 좋아요

Andre

좋아요: 청결 상태, 직원 및 서비스
Bloemfontein overnight
Just a place to overnight, definitely not 3 stars, very basic (e.g. not even a hairdryer in the room, compared to Road Lodge which is one star for more or less the same price).
Dear Andre, Thank you for your review. I hope that you enjoyed your stay. We do have hair dryers in our hotel rooms, but please inform me if that was your accommodation and you did not have one. I hope that you will consider Bains Lodge again when you are visiting Bloemfontein. Please contact me directly, as I would like to offer you complementary alternative accommodation. Kind regards, Veronique

10/10 - 훌륭해요

Marlene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good day Marlene, Thank you for visiting Bains Lodge. We hope to see you again soon. Kind regards, Veronique Bains Lodge

8/10 - 좋아요

Kagisho

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 6월에 1박 숙박함

8/10 - 좋아요

Paul

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함

6/10 - 괜찮아요

AM

좋아요: 청결 상태, 숙박 시설 상태 및 시설

2/10 - 너무 별로예요

Hayden

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Never Again
This hotel has bars and what seems to be a night club on its door step, the music went on until early hours of the morning, with someone disrespecting other guest's by honking their car horn for more than an hour, the room TV cables were unsightly and left hanging on the walls, the kettle didn't work. the light from the passage shone through the glass panel door, it was not a pleasant stay.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
loved the african wood theme. clean bedding...