My first impression of the hotel was very good. Staffs were so friendly and welcomed. I really loved it. So when we found that they gave us a wrong information about the neighboring tourist site, we thought It would be better to inform them so that they can update or correct their information. We got the information from them and took a taxi to go there paying R170, and we found the site was closed. So we had to pay R340 for taxi for nothing. We never accused them, but wanted them to update the information so that they can improve their service.
However, when we told them, both of the staffs who gave us information turned their face, and started to give us their excuses. One of them even confessed she didn't even know the place without hesitation. Other one just said to us "It was what I was told by the site," as if it's none of her business. No apology with sympathy, or promise to update the information.
It was such a disappointment to us, since our first reception was so good....
The site is beautiful, and restaurants are good. But I personally don't want to have that kind of experiences anymore....