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컴포트 인 런던 - 웨스트민스터 여행 후기

3 out of 5
컴포트 인 런던 - 웨스트민스터
39 Belgrave Road, Victoria, London, England

이용 후기

6.2
평점 10 - 훌륭해요. 1001개 이용 후기 중 99개" "
평점 8 - 좋아요. 1001개 이용 후기 중 320개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 282개" "
평점 4 - 별로예요. 1001개 이용 후기 중 173개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 127개" "

6.6/10

청결 상태

7.6/10

직원 및 서비스

5.4/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

5.8/10

친환경

이용 후기

2/10 - 너무 별로예요

yangjae

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
지하층 가격이 약 27만. 4인 창도 못 열고 불편. 아침 무료. 빅토리아역 근처.
2019년 7월에 1박 숙박함
답변 제공: GM 님, 2019년 8월 21일
Dear Valued Guest, Thank you very much for your candid review of your recent stay at our hotel. I immensely appreciate your comments as your feedback is valuable to us. Our main priority is to be able to offer a very well-maintained and comfortable accommodation. All our rooms are of standard European size. It’s regretful to hear the dissatisfaction towards your experience. There is a constant effort put in to the refurbishment of the hotel interior to make it spacious, clean and up to date. Not having a second chance would be a shame since we seemed not to have worked wonders on this occasion! We look forward to welcoming you again in the future. Warm regards, General Manager

10/10 - 훌륭해요

SUNYOUNG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
빅토리아역에서 걸어서 10분 정도에 있는 숙소였어요. 영국식으 숙소로 조용했지만 복도에 지나다니는 소리는 들리는 정도였습니다. 청소도 잘해주셨고 조식이 있어서 무엇보다 마음에 들었습니다. 직원분들도 친절하게 설명해주셨구요.. 화장실이 좀 좁았고 샤워부스가 조금 기울어져 있어서 그런지 샤워커튼을 잘 썼는데도 물이 조금 흐른 거 말고는 혼자 쓰기 좋았습니다. 창문으로 멀리 런던아이가 보이는 곳이었어요.. 주요 장소와 가까워서 덕분에 런던여행 잘 한 것 같습니다.
2019년 6월에 4박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
방이 많이 좁아요~
방이 많이 좁아요~
2019년 6월에 2박 숙박함
답변 제공: General Manager 님, 2019년 7월 10일
Dear Valued Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. It is a pleasure to announce that we will be implementing many upgrades to the property within the next couple of months. Our main priority is to be able to offer a very well-maintained and comfortable accommodation. We look forward to serving you in the future. Warmest regards General Manager

8/10 - 좋아요

Jihyoun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 3월에 2박 숙박함
답변 제공: General Manager 님, 2019년 4월 9일
Dear Valued Guest, Thank you very much for your candid review of your recent stay at our hotel. I immensely appreciate your comments as your feedback is valuable to us. Our main priority is to be able to offer a very well-maintained and comfortable accommodation. All our rooms are of standard European size. It’s regretful to hear the dissatisfaction towards your experience. There is a constant effort put in to the refurbishment of the hotel interior to make it spacious, clean and up to date. Not having a second chance would be a shame since we seemed not to have worked wonders on this occasion! We look forward to welcoming you again in the future. Warm regards, General Manager,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태
좋은 위치, 하지만 불편하고 작은 화장실
위치는 굉장히 좋습니다. 지하철역도 2곳이 가깝고 바로 앞에 버스정류장도 있습니다. 버스터미널도 걸어가기에 부담없습니다. 주요 관광시설도 도보 관람 가능합니다. 조식도 엄청난 기대 없이 가면 좋습니다. 커피와 빵, 요거트, 치즈, 기타음료 등으로 생각하면 됩니다. 다만 화장실이 생각 이상으로 작습니다. 정말 작습니다. 또한 운이 안좋으면 지하방으로 배정받습니다. 퀘퀘하고 습합니다. 전 하루만에 바꿨지만 지하는 이틀이상 잘만한 방이 못됩니다.
2018년 9월에 3박 숙박함
답변 제공: Kamila Borkowska General Manager 님, 2018년 10월 10일
Dear Valued Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. It is a pleasure to announce that we will be implementing many upgrades to the property within the next couple of months. Our main priority is to be able to offer a very well-maintained and comfortable accommodation. We look forward to serving you in the future. Warmest regards Kamila Borkowska General Manager

8/10 - 좋아요

Jaehyun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
1박하기는 괜찮음
배정된 방이 쿼드룸이었는데 4층이어서 오르내리기 힘들었음. 그러나 프런트 직원은 매우 친절했음.
2018년 9월에 1박 숙박함
답변 제공: Kamila Borkowska General Manager 님, 2018년 10월 9일
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Our hotel aim's to provide a truly unique experience. We are thrilled that we were able to exceed your expectations. We look forward to welcoming you back in the future. Warmest regards Kamila Borkowska General Manager

4/10 - 별로예요

YEONJOO

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
급하게 잡은 숙소였어요ㅠ
가격대비 말도안돼는 퀄리티였어요ㅠ 방은 정말 좁고 심지어 화장실이 밖에 있고 샤워기는 벽에 붙어있으며 샤워 하다가 방 물바다 될까봐 샤워하고 싶은 마음이 일도 안 생겨서 정말 잠만 자고 나왔어요. 심지어 체크아웃 전에 갑자기 방 불도 꺼져서 당황했었네요. 조식은 뭐 그냥 평범했어요.
2018년 9월에 1박 숙박함
답변 제공: Kamila Borkowska General Manager 님, 2018년 10월 9일
Dear Valued Guest, Thank you very much for your candid review of your recent stay at our hotel. I immensely appreciate your comments as your feedback is valuable to us. Our main priority is to be able to offer a very well-maintained and comfortable accommodation. All our rooms are of standard European size. It’s regretful to hear the dissatisfaction towards your experience. There is a constant effort put in to the refurbishment of the hotel interior to make it spacious, clean and up to date. Not having a second chance would be a shame since we seemed not to have worked wonders on this occasion! We look forward to welcoming you again in the future. Warm regards, Kamila Borkowska, General Manager,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
전반적으로 편안한 곳
일단 위치가 최고입니다. 빅토리아 역이 걸어서 10분, 호텔 바로 앞에서 24번 버스를 타고 유명 관광지 20분 이내 갈 수 있습니다. 주변 맛집도 많고요. 단지 에어컨과 냉장고가 없어 한창 더운 여름엔 많이 고생할 수 있고, 아침식사 조금 단조로운 점이 흠이랄까요. 청결도도 좋고, 와이파이 잘 되고 다른건 다 좋습니다.
2018년 7월에 13박 숙박함
답변 제공: Kamila Borkowska General Manager 님, 2018년 8월 17일
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Our hotel aim's to provide a truly unique experience. We are thrilled that we were able to exceed your expectations. We look forward to welcoming you back in the future. Warmest regards Kamila Borkowska General Manager

8/10 - 좋아요

SOO JEONG

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
방이 좁았고 화장실에서 냄새가 좀 났지만 중심 관광지를 한번에 갈수 있는 버스정류장이 호텔 바로 앞에 있어서 다니기에 편했구요, 저렴한 가격에 아침도 먹고, 겨울 여행이었는데 방도 따뜻해서 좋았습니다~
답변 제공: General Manager 님, 2017년 2월 16일
애하는 소중한 손님, 저희 호텔에 최근 숙박하신 것을 솔직하게 검토해 주셔서 대단히 감사합니다. 여러분의 피드백은 우리에게 매우 귀중한 것이며, 매번 머물 때마다 개선하기 위해 노력하고 있습니다. 우리가 앞으로 몇 개월 내에이 부동산에 대한 많은 업그레이드를 실시 할 것이라고 발표하게되어 기쁘게 생각합니다. 우리의 최우선 순위는 매우 잘 관리되고 편안한 숙박 시설을 제공하는 것입니다. 우리는 앞으로 당신을 위해 봉사하기를 기대합니다. 따뜻한 안부 카밀라 보르 코우 스카 총 관리인

4/10 - 별로예요

모나크 님, 한국

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
상당히 좁음
빅토리아역에서 좀 멀고 객실이 상당히 작다.나머지 청결상태나 서비스는 보통

10/10 - 훌륭해요

Maria Paloma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice stay

10/10 - 훌륭해요

Patricia E

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved this place. Great location for both touring London and for getting the coach to the cruise terminal from Victoria coach station. The staff were friendly and helpful!
2023년 5월에 2박 숙박함

2/10 - 너무 별로예요

Faisal

2023년 4월에 3박 숙박함

2/10 - 너무 별로예요

Theophilus

연인과의 여행
Despite knowing they were closed, they took our reservation on Expedia. This was not an emergency closure - they have been closed. We were informed at 2pm the day of our trip by email. They should have called us as well - what if I didn’t check email? I still can’t believe they didn’t tell us they were closed until hours before our stay! I am very impressed with Expedia because they moved our reservation to a nearby hotel and they covered the cost difference since it was more than triple to book last minute!
2023년 4월에 5박 숙박함
답변 제공: Moh 님, 2023년 4월 24일
Dear,Thank you for taking the time to review your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Comfort Inn Westminster

6/10 - 괜찮아요

Ryan 님, Pittsford

가족 여행
We didn’t end up getting to stay here as they were performing maintenance on the building. I was appreciative that they had already arranged accommodations for us at a hotel down the street. The staff were nice.
2023년 4월에 6박 숙박함

2/10 - 너무 별로예요

Josiane Françoise

2023년 4월에 4박 숙박함

4/10 - 별로예요

Annika

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fanns ingen frukost, fast det står att det ska finnas. Skeva dörrar, trasigt kakel i badrummet, fuktfläckar i taket. Byggnaden skulle behöva renoveras.
2023년 4월에 3박 숙박함

10/10 - 훌륭해요

Luan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just great, lovely staff and right in the center of London from where you can very easy visit the very greatest places in London.
2023년 4월에 5박 숙박함

4/10 - 별로예요

Nadiia 님, ocean city

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was so small. Old furniture, Sink was clogged, water was coming out of the drain. Towels had stains. Bad experience. But location and stuff are nice.
2023년 4월에 2박 숙박함
답변 제공: Raishan 님, 2023년 4월 13일
Dear Nadiia,Thank you for leaving a review. We are extremely disappointed to find out that not all aspects of your stay with us have been satisfied on this occasion. Please know that this is certainly not the kind of experience we would have liked you to have. Nevertheless, your feedback is highly valued, as it is the best means for us to gain insights into our services which we strive to continuously improve. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards, Comfort Inn Westminster

10/10 - 훌륭해요

Dennis

2023년 4월에 3박 숙박함

4/10 - 별로예요

John

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Affordable and good location near to Victoria Station and Westminster area of city. But, when we got there no heat in the room (had to bring in portable heater), bathroom door knob was held on by screws pinning it against door and had shower/bathroom combination that was extremely small.
2023년 4월에 1박 숙박함
답변 제공: Raishan 님, 2023년 4월 5일
Dear John, Thank you for taking the time to review your stay at Comfort Inn Westminster. We are so glad to hear that our staff were able to make your experience with us a memorable one. We sincerely apologise for failing to exceed your expectations. Please be rest assured your feedback will be taken in consideration and the issues will be addressed immediately. We hope your next stay at Comfort Inn Westminster will be a pleasant journey and looking forward to welcoming you back again. Kind regards, Comfort Inn Westminster

2/10 - 너무 별로예요

Serena Viviana

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Durante il soggiorno abbiamo lasciato delle banconote nella cassaforte della nostra camera. Quando li ho ripresi, ne mancavano circa la metà. Si trattava di €, quindi non li abbiamo mai toccati durante il nostro soggiorno, dato che abbiamo pagato sempre in £. Sono molto amareggiata. Il receptionist mi ha proposto di chiamare la polizia (questa è stata la sua soluzione), ma io chiaramente non ne avevo il tempo perché dovevo andare in aeroporto! Sconsigliatissimo
2023년 3월에 4박 숙박함
답변 제공: moh 님, 2023년 3월 30일
Dear,Thank you for leaving a review. We are extremely disappointed to find out that not all aspects of your stay with us have been satisfied on this occasion. Please know that this is certainly not the kind of experience we would have liked you to have. Nevertheless, your feedback is highly valued, as it is the best means for us to gain insights into our services which we strive to continuously improve. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards, Comfort Inn Westminster

6/10 - 괜찮아요

Graeme

연인과의 여행
The property is in a poor state, and needs upgrading
2023년 3월에 6박 숙박함
답변 제공: Raishan 님, 2023년 4월 5일
Dear Graeme,Thank you for leaving a review. We are extremely disappointed to find out that not all aspects of your stay with us have been satisfied on this occasion. Please know that this is certainly not the kind of experience we would have liked you to have. Nevertheless, your feedback is highly valued, as it is the best means for us to gain insights into our services which we strive to continuously improve. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards, Comfort Inn Westminster

6/10 - 괜찮아요

Rauno

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room had a window that was facing an inside corridor (very misleading on the photos and no privacy) - the carpet in the room was disgustingly dirty and stained. Toilet had no toilet brush, ventilation was not working (vent was into the same internal coridor, with holes in it)
2023년 3월에 2박 숙박함
답변 제공: Mo 님, 2023년 3월 27일
Dear,Thank you for leaving a review. We are extremely disappointed to find out that not all aspects of your stay with us have been satisfied on this occasion. Please know that this is certainly not the kind of experience we would have liked you to have. Nevertheless, your feedback is highly valued, as it is the best means for us to gain insights into our services which we strive to continuously improve. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards, Comfort Inn Westminster

4/10 - 별로예요

Lewis Frankie

2023년 3월에 1박 숙박함

8/10 - 좋아요

Jarmo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Helpful staff but one night ruined by disturbance
Helpful staff but one night ruined by disturbance. Guest in room next door had maximum volume on TV for the entire night. Staff tried to notice the guest without successful result. I recommend other gusets to call the police in these type of cases. Room slightly worn and bed lamp broken permanently. Else, good and clean.
2023년 3월에 2박 숙박함

4/10 - 별로예요

Ekaterina

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Very small bathroom. No room for more then one luggage. They do not have breakfast as advertised.
2023년 3월에 3박 숙박함

4/10 - 별로예요

Alexis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was very loud at night around 12am-2am not sure what it was happening in the hotel but sounded like drilling in the middle of the night. But the location was perfect
2023년 3월에 4박 숙박함
답변 제공: moh 님, 2023년 3월 16일
Dear,Thank you for leaving a review. We are extremely disappointed to find out that not all aspects of your stay with us have been satisfied on this occasion. Please know that this is certainly not the kind of experience we would have liked you to have. Nevertheless, your feedback is highly valued, as it is the best means for us to gain insights into our services which we strive to continuously improve. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards, Comfort Inn Westminster

10/10 - 훌륭해요

Jordan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing and very quiet got great sleep!
2023년 3월에 1박 숙박함
답변 제공: vp 님, 2023년 3월 19일
Dear ,Thanks for taking the time to leave us such a nice review! We are glad to hear that you enjoyed your stay at Comfort Inn Westminster and that you appreciated our standards of customer service.We really hope to greet you again during your next stay in London.Please do not hesitate to contact us directly.Kind regards,Comfort Inn Westminster

6/10 - 괜찮아요

Lotte

Pictures not accurate
Fine enough, good location. Pictures not at all accurate. I would say 2,5 star only.
2023년 3월에 1박 숙박함
답변 제공: moh 님, 2023년 3월 15일
Dear,Thank you for leaving a review. We are extremely disappointed to find out that not all aspects of your stay with us have been satisfied on this occasion. Please know that this is certainly not the kind of experience we would have liked you to have. Nevertheless, your feedback is highly valued, as it is the best means for us to gain insights into our services which we strive to continuously improve. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards, Comfort Inn Westminster

8/10 - 좋아요

Karen

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Comfort Hotel Westminster 7/3/23
Disappointed to be informed at check in that despite still showing on several websites the hotel no longer provides continental breakfast! Room, bedding and towels provided were extremely clean. Very tiny bathroom included a shower. Tea and coffee making facilities/hair dryer were provided in room. Curtains were very shabby and stained. Hotel ok for a short break. There is a bus stop opposite the hotel taking you into central London.
2023년 3월에 3박 숙박함
답변 제공: Raishan 님, 2023년 3월 18일
Dear Karen , Thank you for taking the time to review your stay at Comfort Inn Westminster. We are so glad to hear that our staff were able to make your experience with us a memorable one. We sincerely apologise for failing to exceed your expectations. Please be rest assured your feedback will be taken in consideration and the issues will be addressed immediately. We hope your next stay at Comfort Inn Westminster will be a pleasant journey and looking forward to welcoming you back again. Kind regards, Comfort Inn Westminster

6/10 - 괜찮아요

Wayne

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Mai

2023년 2월에 1박 숙박함
답변 제공: Raishan 님, 2023년 3월 9일
Dear Guest ,Thanks for taking the time to leave us such a nice review! We are glad to hear that you enjoyed your stay at Comfort Inn Westminster and that you appreciated our standards of customer service.We really hope to greet you again during your next stay in London.Please do not hesitate to contact us directly.Kind regards,Comfort Inn Westminster

10/10 - 훌륭해요

Danielle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very satisfied
Room was in great condition. Staff was very friendly and helpful! Hotel was clean throughout.
2023년 2월에 2박 숙박함
답변 제공: vp 님, 2023년 3월 4일
Dear Danielle,Thanks for taking the time to leave us such a nice review! We are glad to hear that you enjoyed your stay at Comfort Inn Westminster and that you appreciated our standards of customer service.We really hope to greet you again during your next stay in London.Please do not hesitate to contact us directly.Kind regards,Comfort Inn Westminster

6/10 - 괜찮아요

Nasrin

좋아요: 직원 및 서비스
별로예요: 청결 상태
Venlig personale. Men dårlig rengøring og faciliteter.
2023년 2월에 6박 숙박함
답변 제공: Moh 님, 2023년 2월 25일
Dear,Thank you for leaving a review. We are extremely disappointed to find out that not all aspects of your stay with us have been satisfied on this occasion. Please know that this is certainly not the kind of experience we would have liked you to have. Nevertheless, your feedback is highly valued, as it is the best means for us to gain insights into our services which we strive to continuously improve. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards, Comfort Inn Westminster

4/10 - 별로예요

Tanya

2023년 2월에 2박 숙박함
답변 제공: vp 님, 2023년 2월 26일
Dear Tanya, Thank you for taking the time to review your recent stay at our hotel. We are sorry to hear your stay was not as pleasant as expect. Please be rest assured we will address all the issues mentioned. We do sincerely apologize for this unpleasant experience. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards,Comfort Inn Westminster

8/10 - 좋아요

Charlotte

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
Beliggenheden var god. Ærgeligt at der ikke var morgenmad på stedet .
2023년 2월에 4박 숙박함
답변 제공: vp 님, 2023년 2월 17일
Dear Charlotte, Thank you for taking the time to review your stay at Comfort Inn Westminster. We sincerely apologise for failing to exceed your expectations. Please be rest assured your feedback will be taken in consideration and the issues will be addressed immediately. We hope your next stay at Comfort Inn Westminster will be a pleasant journey and looking forward to welcoming you back again. Kind regards, Comfort Inn Westminster

4/10 - 별로예요

Deirdre

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The location of the property was good as it was near the metro, and it was near Buckingham palace and shopping.
2023년 2월에 7박 숙박함
답변 제공: Raishan 님, 2023년 2월 16일
Dear,Thank you for leaving a review. We are extremely disappointed to find out that not all aspects of your stay with us have been satisfied on this occasion. Please know that this is certainly not the kind of experience we would have liked you to have. Nevertheless, your feedback is highly valued, as it is the best means for us to gain insights into our services which we strive to continuously improve. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards, Comfort Inn Westminster

4/10 - 별로예요

Ivan

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Old, moldy, smelled horrible. The beds were old and uncomfortable, no a/c the room was way to small for 3 beds. The bathroom was dirty, the carpet was extremely dirty. I do not know how expedia gave this property 3 stars, this is the second time we get a hotel on here with a 3 star rating that is like this. The staff was great and helpful, the location really could not be beat, 20 min walk to everything.
2023년 2월에 4박 숙박함
답변 제공: Moh 님, 2023년 2월 12일
Dear,Thank you for leaving a review. We are extremely disappointed to find out that not all aspects of your stay with us have been satisfied on this occasion. Please know that this is certainly not the kind of experience we would have liked you to have. Nevertheless, your feedback is highly valued, as it is the best means for us to gain insights into our services which we strive to continuously improve. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards, Comfort Inn Westminster

10/10 - 훌륭해요

David

2023년 2월에 1박 숙박함
답변 제공: Atif 님, 2023년 2월 12일
Dear David,Thanks for taking the time to leave us such a nice review! We are glad to hear that you enjoyed your stay at Comfort Inn Westminster and that you appreciated our standards of customer service.We really hope to greet you again during your next stay in London.Please do not hesitate to contact us.Kind regards,Comfort Inn Westminster

4/10 - 별로예요

Jeremy

출장 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Poor hotel, get what you pay for!
Probably the worst room (no.11) I’ve ever had, single room, not enough room to swing a cat, bathroom door didn’t open fully due to bed, bathroom a squeeze, sink was over toilet with a loose tap, pipes in bathroom ran around the ‘wet room’ in full view, shower head wouldn’t move, tiles had been broken and patched poorly, toilet seat old and haggard.
2023년 2월에 1박 숙박함
답변 제공: Moh 님, 2023년 2월 12일
Dear,Thank you for leaving a review. We are extremely disappointed to find out that not all aspects of your stay with us have been satisfied on this occasion. Please know that this is certainly not the kind of experience we would have liked you to have. Nevertheless, your feedback is highly valued, as it is the best means for us to gain insights into our services which we strive to continuously improve. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards, Comfort Inn Westminster

4/10 - 별로예요

VISHAL 님, Mumbai

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
This property in Westminster is an overpriced one for the rooms available .. extremely small rooms with table fans and no air conditioning
답변 제공: moh 님, 2023년 2월 8일
Dear,Thank you for leaving a review. We are extremely disappointed to find out that not all aspects of your stay with us have been satisfied on this occasion. Please know that this is certainly not the kind of experience we would have liked you to have. Nevertheless, your feedback is highly valued, as it is the best means for us to gain insights into our services which we strive to continuously improve. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards, Comfort Inn Westminster

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Atendimento foi bom mas limpeza deixou a desejar. A torneira pingando atrapalhou dormir a noite. A Localização realmente é boa.
2023년 2월에 3박 숙박함
답변 제공: moh 님, 2023년 2월 8일
Dear,Thank you for leaving a review. We are extremely disappointed to find out that not all aspects of your stay with us have been satisfied on this occasion. Please know that this is certainly not the kind of experience we would have liked you to have. Nevertheless, your feedback is highly valued, as it is the best means for us to gain insights into our services which we strive to continuously improve. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards, Comfort Inn Westminster

8/10 - 좋아요

Craig

Good
2022년 12월에 7박 숙박함
답변 제공: vp 님, 2023년 2월 6일
Dear , Thank you for taking the time to review your stay at Comfort Inn Westminster. We hope your next stay at Comfort Inn Westminster will be a pleasant journey and looking forward to welcoming you back again. Kind regards, Comfort Inn Westminster

4/10 - 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Never again…
The front desk was very pleasant to speak to but other than that, there was no way to turn down the air conditioning. It was freezing all day and night. They had a space heater which did not help much. We had to carry our huge luggage up flights of stairs. The bathroom situation was a mess.
2023년 2월에 1박 숙박함
답변 제공: Raishan 님, 2023년 2월 3일
Dear Guest,Thank you for taking the time to review your recent stay at our hotel. We are sorry to hear your stay was not as pleasant as expect. Please be rest assured we will address all the issues mentioned. We do sincerely apologize for this unpleasant experience. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards,Comfort Inn Westminster

4/10 - 별로예요

Aleiandro

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 3박 숙박함
답변 제공: vp 님, 2023년 1월 30일
Dear Aleiandro, Thank you for taking the time to review your recent stay at our hotel. We are sorry to hear your stay was not as pleasant as expect. Please be rest assured we will address all the issues mentioned. We do sincerely apologize for this unpleasant experience. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards,Comfort Inn Westminster

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Good location but horrible otherwise
The room is very spartan and small. It was absolutely freezing even when the heating was on- the window was single pane glass. The decor is terrible and very run down. Very dusty shelf. Location is fantastic and the street is beautiful but the hotel feels shabby. I know its a budget hotel but very expensive for such an unpleasant room to stay in.
2023년 1월에 3박 숙박함
답변 제공: Raishan 님, 2023년 1월 26일
Dear Guest,Thank you for leaving a review. We are extremely disappointed to find out that not all aspects of your stay with us have been satisfied on this occasion. Please know that this is certainly not the kind of experience we would have liked you to have. Nevertheless, your feedback is highly valued, as it is the best means for us to gain insights into our services which we strive to continuously improve. It is our hope that you will offer us the chance of welcoming you back to the hotel at some point in the future and turn your experience around. Kind regards, Comfort Inn Westminster

6/10 - 괜찮아요

Davide

2023년 1월에 2박 숙박함
답변 제공: vp 님, 2023년 1월 23일
Dear Davide, Thank you for taking the time to review your stay at Comfort Inn Westminster. Kind regards, Comfort Inn Westminster

2/10 - 너무 별로예요

Franco

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La nostra fortuna è che non hanno trovato la nostra prenotazione. Ci hanno poi offerto una camera doppia e siamo in tre, sporca, con mura bucate e parecchia muffa intorno. L'esterno della struttura inganna. Dentro è fatiscente e sporco. Siamo venuti via subito ed essendo già tardi abbiamo ripiegato su un hotel decisamente più costoso ma imparagonabile. Fate molta attenzione a prenotare questa struttura. Le foto ingannano tantissimo.
2023년 1월에 2박 숙박함
답변 제공: Moh 님, 2023년 1월 21일
Dear, Thank you for taking the time to review your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Comfort Inn Westminster

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mixed feelings about this one
Everyone from the staff was extremely kind and helpful. The single room was ok but quite small. The door wasn’t always locking. The gentleman from the reception fixed it once, but it happened again. My last night it was raining, and I woke up because of water dripping on the bed from the closed window above me. The area was really nice though and it was very easy to find your way around.
2023년 1월에 3박 숙박함
답변 제공: vp 님, 2023년 1월 20일
Dear Guest, Thank you for taking the time to review your stay at Comfort Inn Westminster. We are so glad to hear that our staff were able to make your experience with us a memorable one. We sincerely apologise for failing to exceed your expectations. Please be rest assured your feedback will be taken in consideration and the issues will be addressed immediately. We hope your next stay at Comfort Inn Westminster will be a pleasant journey and looking forward to welcoming you back again. Kind regards, Comfort Inn Westminster