숙박 시설의 전망

호텔 마시로 바이 해피컬처 - 구 베스트 웨스턴 마르세유 여행 후기

3 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 688개 이용 후기 중 238개" "
평점 8 - 좋아요. 688개 이용 후기 중 290개" "
평점 6 - 괜찮아요. 688개 이용 후기 중 109개" "
평점 4 - 별로예요. 688개 이용 후기 중 31개" "
평점 2 - 너무 별로예요. 688개 이용 후기 중 20개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

2/10 - 너무 별로예요

Shinhae

2023년 11월에 2박 숙박함
답변 제공: AURELIE ASSISTANT MANAGER 님, 2023년 12월 21일
Dear Shinhae, Thank you for choosing our hotel for your stay in Marseille and for taking the time to leave a review on Hotels.comI am sincerely sorry that our facilities and services did not meet your expectations. Please do not hesitate to give us more precise feedback on what you did not like, as we will surely be able to improve the stay of our future guests. I wish you a nice day

10/10 - 훌륭해요

myoung ran

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
머무는 동안 만족스러웠음
직원들이 매우 친절하고, 궁금한 것에 대해 자세히 알려주었어요. 특히 조식이 맛있었고, 과일도 충분했습니다. 무엇보다도 체크인할 때랑 숙박기간동안 먹을 물과 커피를 이용할 수 있어서 좋았습니다. 기분 좋게 머물 수 있는 호텔이었습니다.
2023년 8월에 4박 숙박함
답변 제공: Théo - Reception Manager 님, 2023년 8월 24일
명영이 달려갔다.호텔의 친절한 팀 전체가 마르세유에 오신 것을 환영하게 되어 기뻤습니다. 고객님께서 완전히 만족하신 것을 보니 매우 기쁩니다. 이 순간을 활용하여 도심과 그 주변을 둘러보시기를 바랍니다.다시 오신 것을 환영합니다. 당신에게 달콤한 하루.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
2022년 7월에 1박 숙박함
답변 제공: Théo - Réception 님, 2022년 7월 15일
Cher client, Nous vous remercions de votre évaluation récente suite à votre passage parmi nous. Nous restons à l'écoute de vos remarques à notre adresse électronique ou par téléphone afin de connaître nos axes à améliorer. En vous souhaitant une agréable journée

8/10 - 좋아요

Seung Ae

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The service was really good and staffs are kind also. Room was fine :)
2018년 9월에 1박 숙박함

10/10 - 훌륭해요

yujin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
다른건 정말 다 기대이상이었음 조식도 넘만족스러웠고 침대와 객실도 괜찮았으나 화장실 청소가 제대로 안되서 그런지 냄새가 심했음
2018년 2월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
괜찮았어요
시내중심에 있는 큰길 바로 옆골목이여서 항구구경 나가는것은 편리했습니다 걸어서 10분도 안걸렸어요 하지만 단점이라면 무거운 캐리어를 끌고 가기엔 역에서 호텔까지 거리가 조금 있어요ㅜ 호텔갈땐 내리막, 역갈땐 오르막길이라서요ㅡㅜ

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very Satisfied
I liked the location and the room was very clean and comfortable :)

10/10 - 훌륭해요

Yann

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent accueil Hôtel central
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Olivia 님, Austin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The hotel is nice and the staff was friendly. While the location was near many sites, that entire area is dirty, loud and felt unsafe especially at night. I was very disappointed with the inaccuracy of the reviews that said it was in a great location but understand opinions are totally subjective. If you’re a female solo traveling, I recommend you look elsewhere. Again, the hotel itself and staff were nice but the location is terrible.
2024년 4월에 3박 숙박함
답변 제공: Théo - Premier de Réception 님, 2024년 4월 13일
Hello dear Olivia,We are delighted that you took the time to leave a review for our hotel named Marsiho. We are pleased that your enjoyed our customer oriented staff decicated to assist you and give you services with pleasure and joy.We are saddened to know that our location didn't quite matched your expectations. Know that Marseille is the french south capital city so as every crowded areas there are a lot of diversity and animations around. We feel sorry that you felt uncomfortable with it. The dirtyness of some streets belong to the city council, things that we do not have access to act. Nevertheless we hope to see you again in one of our happyculture hotels in France, Belgium and Spain.Have a shinning day.

10/10 - 훌륭해요

Mélanie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Un personnel très accueillant, souriant et agréable, soucieux du confort de leurs hôtes. Entre le vieux port et la gare, c’était pour nous un endroit parfait pour séjourner 1 nuit. Nous reviendrons sans hésiter! Continuez comme ça….
2024년 3월에 1박 숙박함
답변 제공: Théo - Premier de Réception 님, 2024년 3월 9일
Bonjour très chère Mélanie,Je vous remercie infiniment d'avoir prit un moment de votre temps afin de rédiger cette plus qu'excellente éloge à notre égard et l'hôtel Marsiho by Happyculture.Vos mots doux nous en vont ravir, nous sommes ravis que votre séjour ait été une agréable expérience et que vous ayez pu pleinement profiter de notre situation centrale au cœur de l'action de la cité phocéenne.Cela nous enchante que vous ayez noté notre sensibilité et plaisir d'échanger avec tous nos invités. Nous prenons à cœur de vous faire sentir confortable à nos côtés.Sachez que ce sera un réel plaisir de vous recevoir lors d'une nouvelle future occasion!Je vous souhaite une merveilleuse journée.

10/10 - 훌륭해요

Zohra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ashim was very sweet and nice guy that was at the reception Night Shift he was very helpful always smiling and professional .The guy who worked during the day was also as nice and professional I just don’t remember his name. The hotel room is very basic, but clean and I love that water pressure was really good and hot and we felt pretty safe even though the location has a hood kind of vibe, but it was totally safe to walk around even late at night and always find good affordable options for food
2024년 1월에 2박 숙박함
답변 제공: Théo - Reception Manager 님, 2024년 1월 27일
Hello Zohra,We sincerely share you million thanks for taking the time to write us this glowing review on Expedia.com following your stay with us at Marsiho We are fully satisfied that our charming staff, especially Achim, were able to make your moment a magical experience. Your satisfaction remains our top priorityHonestly chuffed to learn that the room and its exteriors, like our lively neighborhood in the heart of Marseille's shops, have been an advantage. More important that you feel safe around our hotel. Hoping that you had some pleasant explorations at the same time!Our smiles will remain there the next time you come back to visit us.See you soon in one of our Happyculture hotels I wish you a sweet day!

10/10 - 훌륭해요

Claire

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Théo - Premier de Réception 님, 2024년 1월 27일
Bonjour Claire Je vous remercie d'avoir accordé un court instant afin d'évaluer et gratifier notre hôtel Happyculture Marsiho à la suite de votre récent séjour. Cela nous en va ravir que vous ayez été parfaitement conquise par notre établissement cozy provençal et atmosphère chaleureuse qui en ressort. Ainsi que l'ensemble de nos services vous ont satisfaite.Au grand plaisir d'avoir une nouvelle occasion de vous recevoir.Je vous souhaite une merveilleuse journée depuis notre cité phocéenne

10/10 - 훌륭해요

Mariana

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All went well. Achim helped me in my check in and check out. He was extremely nice, polite and helpful. The accomodation was super clean and organized. I liked the location as well. Super close to the port and all restaurants
2023년 12월에 2박 숙박함
답변 제공: AURELIE ASSISTANT MANAGER 님, 2023년 12월 21일
Dear Mariana Thank you very much for choosing our hotel for your stay in Marseille and for taking the time to leave such a kind comment on Expedia.I am delighted to read that you enjoyed your stay and particularly appreciated the cleanliness and comfort of your room and the warm welcome you received from our student- receptionist Achim: the smile and the sense of service are part of our signatures! I hope you took advantage of the hotel's central location to make some great tourist discoveries :-) We look forward to welcoming you back soon. I wish you a wonderful day Aurélie

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Formidable
Le personnel est formidable d'une gentilesse inégalable, la chambre est très confortable propre et le petit déjeuner est complet. Merci
2023년 12월에 1박 숙박함
답변 제공: AURELIE ASSISTANT MANAGER 님, 2023년 12월 21일
Bonjour, Merci infiniment pour ce très gentil commentaire qui vient ici récompenser le travail de nos équipes ! C'est un réel plaisir de lire que notre accueil chaleureux, le confort de nos chambres ainsi que les différents services que nous proposons ont su combler vos attentes! Excellente journée :-) Aurélie

8/10 - 좋아요

Eric

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Accueil parfait, chambre propre bien équipée au 4eme des lors peu bruyante. Rien à dire. Je conseille vivement car proche de la gare et du vieux port.
2023년 12월에 1박 숙박함
답변 제공: AURELIE ASSISTANT MANAGER 님, 2023년 12월 21일
Cher Eric, Merci infiniment pour votre séjour et d'avoir pris le temps de partager votre expérience sur Ebookers! Je suis ravie de lire que vous avez passé un bon séjour et particulièrement apprécié le confort et la propreté de votre chambre mais surtout l'accueil chaleureux et personnalisé qui vous a été réservé par notre sympathique équipe ! Par ailleurs, j'espère que vous avez profité de l'emplacement central de l'hôtel pour faire de belles découvertes touristiques :-) Au plaisir de vous recevoir de nouveau prochainement Excellente journée Aurélie

10/10 - 훌륭해요

Eliot

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hôtel très agréable, avec un excellent petit dej et une équipe très sympathique Localisation parfaite entre la gare et le vieux port, très central
2023년 11월에 2박 숙박함
답변 제공: AURELIE ASSISTANT MANAGER 님, 2023년 12월 21일
Cher Eliot, Merci infiniment d'avoir choisi notre établissement pour votre séjour à Marseille et d'avoir pris le temps de laisser cet excellent commentaire qui vient ici récompenser le travail de nos équipes :-) C'est un réel plaisir de lire que vous avez passé un très bon séjour et particulièrement apprécié le charme de notre hôtel, notre délicieux petit déjeuner buffet ainsi que notre accueil chaleureux ! J'espère que vous avez profité de l'emplacement central de l'hôtel pour faire de belles découvertes touristiques :-) Au plaisir de vous recevoir de nouveau prochainement Je vous souhaite une agréable journée , Aurélie

8/10 - 좋아요

Arttu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location
The location was very central. The building had a vibe of the 1960's.
2023년 11월에 2박 숙박함
답변 제공: AURELIE ASSISTANT MANAGER 님, 2023년 12월 21일
Dear ArttuThank you for choosing our hotel for your stay in Marseille and for taking the time to leave a comment on Expedia.I am delighted to read that you had a good stay and particularly appreciated the atypical and vintage charm of our hotel as well as its ideal location for discovering the city. We look forward to welcoming you back soon. I wish you a very beautiful day

8/10 - 좋아요

Austin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Théo - Reception Manager 님, 2023년 12월 4일
Dear Austin,I would like to thank you for having rated of a 4 out of 5 on Expedia.com.We feel joyful that you had a good experience in our vintage cozy hotel. We hope to receive you in another occasion and to magnifier to 5 stars rating next time.Have a stunning day.

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A fuir...
Pas de table de chevet près du lit, service dîner trop long nous étions 3 personnes....j'ai un doute sur le poisson qui m'a était servie mal au ventre toute la nuit....
2023년 11월에 1박 숙박함
답변 제공: Pedro Pacheco 님, 2023년 11월 22일
Bonjour,Nous sommes enchantés que vous ayez opté pour notre hôtel pour votre séjour. Cependant, il semble y avoir une confusion, car le commentaire ne correspond pas à notre établissement. Nous tenons à préciser que notre hôtel ne dispose pas d'un restaurant. Nous vous encourageons à soumettre un nouveau commentaire qui reflète votre expérience à l'Hôtel Marsiho.Nous vous souhaitons une agréable journée.

10/10 - 훌륭해요

mark Colin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was very nice and friendly. Unfortunately I got robbed by the hotel entrance door on entering the hotel early Saturday morning. Be aware there are wallet snatchers in the area on foot and moped. Having said that, the security guard was excellent in calling the police and walking me to the police station. The hotel staff were very apologetic and offered to help in lots of ways.. I cannot thank them enough. Please be aware of guys talking to you on approach to the hotel. They wait for you to take your room key out of your wallet and then they snatch it and run off then jump on their mates moped and speed off
답변 제공: Théo - Reception Manager 님, 2023년 11월 19일
Dear lovely guest Mark Colin,Thank you for taking the time to review our cozy hotel Happyculture named Marsiho. We are truly and sincerely saddened that an incident occured out close to our main entrance by a thief. Saddly as every big cities pickpockets are mostly in touristic places where they can genuinely act discreetly and fast. Nonetheless we are delighted that our friendly and effective night receptionist did assist you with all steps to make a statement and called police services for you. It is important to us to support each guest staying in our hotel, whether with the safety or other services. Be sure that I will pass this kind words towards my colleague and hopefully you will keep in mind only great memories and go far away over this sad story.Note that you will always be welcome in our hotel and we look very much forward a future visit from you Warmly yours,

10/10 - 훌륭해요

noel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
l'accueil au top, a l'écoute. niveau petit déjeuner varié. Les chambres propres , et surtout eco-responsables .
2023년 10월에 3박 숙박함
답변 제공: Théo - Premier de Réception 님, 2023년 11월 4일
Bonjour Noel,Je vous remercie de ces quelques instants accordés à écrire une revue sur votre récent séjour dans notre hôtel happyculture Marsiho et ce sur Hotels.com. Cela nous émerge d'émotions positives de savoir que votre séjour fut une agréable expérience et que vous ayez apprécié l'atmosphère qu'il en ressort de plus éco-responsable. otre charmant personnel attentionné prêt à vous rendre service à tout instant tout autant que notre buffet continental varié. Nous sommes également satisfaits que votre chambre préparé avec délicatesse a su vous convenir par la même occasion.Au grand plaisir de pouvoir vous recevoir de nouveau.Une belle journée à vous.

10/10 - 훌륭해요

MARIE FRANCE

2023년 10월에 1박 숙박함
답변 제공: Théo - Reception Manager 님, 2023년 11월 2일
Bonjour Marie France,Je vous remercie d'avoir accordé un instant afin d'évaluer le Marsiho de la collection d'hôtels Happyculture sur Hotels.com.Il en découle une forte satisfaction de voir que votre séjour ait été bien plus qu'à la hauteur de vos attentes et qu'il en ressort cette douce évaluation de 10/10. Cela nous touche et motive à nous efforcer chaque jour d'atteindre la perfection.Au grand plaisir d'avoir l'occasion de vous recevoir dans notre établissement.Je vous souhaite une agréable journée.

2/10 - 너무 별로예요

Véronique

2023년 10월에 1박 숙박함
답변 제공: Théo - Premier de Réception 님, 2023년 10월 30일
Bonjour Véronique,Je vous remercie d'avoir accordé quelques secondes de votre temps afin d'évaluer notre établissement sur Hotels.com. Je vous admet être interloqué de cette évaluation si négative n'ayant eu aucun retour de votre part pendant le séjour. Nous étions disponibles en réception afin de vous apporter toute assistance si nécessaire. Néanmoins, nous demeurons à votre écoute afin d'échanger sur les causes qui ont pu générer cette satisfaction et espérons que vous nous donneriez une seconde chance dans un futur proche.Belle journée à vous.Cordialement

10/10 - 훌륭해요

Bernard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
v
2023년 10월에 1박 숙박함
답변 제공: Théo - Premier de Réception 님, 2023년 10월 30일
Bonjour Bernard,Toute notre équipe de l'hôtel Marsiho vous remercie d'avoir évalué votre séjour de 5 étoiles sur 5. Nous sommes enchantés de savoir que vous ayez été charmés par la chambre que nous vous avions préparée avec soins et que vous ayez apprécié nos valeurs Happyculture. Belle et douce journée à vous,Au plaisir d'avoir l'occasion de vous recevoir de nouveau.

8/10 - 좋아요

Sven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Central prise-worthy hotel
The hotel is nice, not fancy but very central, well run and clean. Also calm and silent. Special thanks to Aurelie for kindness and good service.
2023년 10월에 2박 숙박함
답변 제공: AURELIE - Adjointe de Direction 님, 2023년 10월 14일
Dear Sven, Thank you so much for your stay and for taking the time to leave a comment about your experience :-) I'm delighted to read that you had a pleasant stay with us and particularly appreciated the atypical charm of our hotel, its central location which is ideal to discover the city and, above all, the warm welcome you received from our friendly staff: the smile and the sense of service are part of our signatures! We look forward to welcoming you again soon! Have a wonderful day! Aurélie Assistant Manager

6/10 - 괜찮아요

Mike

가족 여행
별로예요: 직원 및 서비스, 객실의 편안함
The staff was not really friendly. Our room had a sewage door which was absolutely gross. The area was dirty but the hotel is in a very good walking location to everything.
2023년 9월에 3박 숙박함
답변 제공: AURELIE - Adjointe de Direction 님, 2023년 10월 14일
Dear MikeThank you for your stay and for taking the time to leave a review on Hotel.com.I'm sorry to read that our services didn't meet your expectations and I'm particularly disappointed to read that you weren't well received: the smile and the sense of service are part of our strengths and I'll not fail to remind this to our teams. Nevertheless, I hope that you took advantage of the hotel's central location, just a few steps from the old port and the facilities to make some beautiful touristic discoveries :-) I wish you a good day Aurélie Assistant Manager

2/10 - 너무 별로예요

NICOLAS

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Très bruyant et clientèle très bruyante
2023년 9월에 1박 숙박함
답변 제공: AURELIE - Adjointe de Direction 님, 2023년 10월 14일
Bonjour Nicolas, Je vous remercie d'avoir choisi notre établissement pour votre séjour à Marseille. Je suis sincèrement navrée de lire que nos prestations et services n'aient pas réussi à combler vos attentes et je suis également vraiment désolée que votre séjour ait fortement été impacté par les nuisances d'autres clients. J'espère que vous aurez l'occasion de donner une autre chance à l'hôtel Marsiho: Soyez assuré que nos équipes mettrons tout en œuvre afin que vous passiez un séjour inoubliable. Je vous souhaite une bonne journée Aurélie

8/10 - 좋아요

Monica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Théo - Reception Manager 님, 2023년 9월 27일
Dear guest Monica,Thank you for taking the time to tell us about your experience at the Marsiho Hotel by Happyculture on Hotels.com. We are sincerely glad that your experience among us was nice as a 8/10.At Marsiho, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us.We hope that you will step again in Marseille and we'll remain at your entire listening and disposal for any new reservation in the future.Have a shinning day!

8/10 - 좋아요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Update hotels.com info please
The hotel was great. But it was difficult to find and does not have laundry facilities Please update your exterior pictures to reflect your new entrance sign and paint scheme so it's easier to find Also. You indicated having laundry facilities. You don't. You have laundry service. There are no laundry facilities available for customers.
2023년 9월에 3박 숙박함
답변 제공: Théo - Reception Manager 님, 2023년 9월 24일
Dear Peter,Thank you for taking the time to share your feelings and review on Hotels.com. It's a pleasure to see that your experience at Hotel Marsiho was good enough to give a 8 out of ten. We are very pleased that you liked our Happyculture cocoon in Marseille.We take note of your concern about the laundry service. The information appear to be unclear on Expedia.com and we will escalate this issue to them in order to clarify that our laundry service isn't onsite. To notice as well that new recent pictures will be advertised very soon.We'll remain at your disposal any moment at reception, hopefully there will be another event or occasion to receive you among us.Have a stunning day.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant
Well situated and comfortable enough. We were street side so a bit noisy with the cleaning and tram first thing however good place to stay overall.
2023년 9월에 1박 숙박함
답변 제공: Théo - Reception Manager 님, 2023년 9월 27일
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing feedback on your recent stay with us on Hotels.com.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! It has been shared with all associates as a way of celebrating the great guest experiences we delivered. It's a pleasure that you felt well cared by our staff and you enjoyed the central location even If as every big cities in France it can be a bit noisy compared to our countryside Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon in the sunniest city of France, Marseille Sincere regards

8/10 - 좋아요

Luc

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bien
Bon accueil lit confortable
2023년 9월에 2박 숙박함
답변 제공: Théo - Reception Manager 님, 2023년 9월 21일
Bonjour Luc,Je vous remercie infiniment de nous partager votre ressenti et cette sympathique note de 8/10 sur Hotels.com à la suite de votre récente expérience à nos côtés. Nous sommes entièrement enchantés de voir que vous ayez apprécié l'accueil vous ayant été réservé par notre fine équipe en réception et ainsi que le confort de votre chambre. Sachez que vos éloges nous en vont râvir.Au plaisir de vous revoir prochainement dans notre cité phocéenne et parmi nous,Douce journée à vous

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great
Really great stay, reasonable price, great location and very comfortable
2023년 9월에 1박 숙박함
답변 제공: Achim - Réceptionniste 님, 2023년 9월 14일
Greetings,We're pleased that you've had a wonderful stay among us at Hotel Marsiho, by HappyCulture. Thank you for having reviewed your recent experience on Hotels.com. It's a pleasure to aknowledge that you appreciated our central location and you were charmed by your bedroom. We try to provide the greatest service for all our guests.

10/10 - 훌륭해요

claire

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Théo - Premier de Réception 님, 2023년 9월 9일
Bonjour Claire,En espérant que vous alliez parfaitement bien depuis votre récent séjour à l'hôtel Marsiho by Happyculture. Nous vous remercions de nous avoir évalué d'une agréable note de 10/10 sur Hotels.com. C'est toujours un réel plaisir de voir que nous avons su vous convaincre et charmer au delà de vos espérances. Nous restons avec grande envie de vous recevoir lors d'une nouvelle future occasion.Belle journée à vous.

10/10 - 훌륭해요

CHRISTINE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Achim - Réceptionniste 님, 2023년 9월 14일
Chère Christine,Nous vous remercions pour cette merveilleuse évaluation sur Hotels.com, nous sommes ravis de voir que votre séjour s'est fabuleusement déroulé.En espérant vous recevoir lors d'une nouvelle occasion.Cordialement,

2/10 - 너무 별로예요

DAVID

단체 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ze raden aan om auto te parker in Indigo parking dicht bij het hotel. Op de website staat dat er een korting mogelijk is, krijgen we niet. 90 euro voor 3 dagen. Er werd ingebroken in onze auto, de parking bleek ook een heel slecht reputatie te hebben. Zeer bedenkelijk dus dat dit hotel voorstelt aan haar klanten om auto daar te parkeren. Verder is het personeel enorm onvriendelijk. Slechtste ervaring van een hotel in 15 jaar tijd
2023년 8월에 3박 숙박함
답변 제공: Théo - Reception Manager 님, 2023년 9월 8일
Hello David,On behalf of all the team I would like to thank you for reviewing Hotel Marsiho by Happyculture on Expedia.com. Allow us to be surprised by your comment not concerning the hotel not being the owner of the public car park which is external to our permises. We have kindly invited you to contact the local police station in order to take all necessary steps and measures against this car-jacking. Please note that, however, we remain attentive to your needs and in contrary to your feedback, we take the well-being of our guests seriously during their stay with us.We are sincerely saddened you faced this kind of experience.If any assistance is needed, we'll remain at your disposal over the phone to discuss about it.Have a nice day.

10/10 - 훌륭해요

MARIA FERNANDA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 4박 숙박함
답변 제공: Théo - Jefe de Recepción 님, 2023년 8월 24일
Hola Maria Fernanda.Muchisimas gracias por su reseña a través de Hotels.com. Es un placer ver su completa satisfaccion.Gracias por elegirnos, esperamos volver a verle pronto :-)Un saludo desde nuestra ciudad Marsella y un buen dia.

8/10 - 좋아요

Delphine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Les informations sur l equipement en parking de l'hôtel sont erroné, il est indiqué que l hotel est équipé d un parking sur site alors que c est faux un parking payant est a proximite mais vraiment pas pratique
2023년 8월에 1박 숙박함
답변 제공: Théo - Chef de Réception 님, 2023년 8월 20일
Bonjour Delphine Au nom de toute notre équipe happyculture marseillaise notamment de la réception je vous remercie d'avoir évalué notre établissement et accordé une positive note. Tout hors de notre volonté nous ne disposons effectivement pas d'un parking dans l'enceinte de notre hôtel mais en extérieur de notre établissement et vous accordons que l'information fournie par Expedia.com reste confuse. Sachez que nous avons pris toutes les mesures et fourni les informations nécessaires afin que cela soit plus explicite concernant les indications de stationnement à proximité. En espérant tout de même vous recevoir une nouvelle fois dans notre chaleureuse cité phocéenne. Je vous souhaite une douce journée

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Théo - Premier de Réception 님, 2023년 8월 16일
Dear guest,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at Hotel Marsiho by Happyculture.Your scoring helps to improve the guest experience and improve, so then we do appreciate this 10 out of ten rating.Thank you for staying with us and we hope you choose us again whenever your travels bring you back to Marseille.

10/10 - 훌륭해요

Patrizia

2023년 8월에 1박 숙박함
답변 제공: Théo - Premier de Réception 님, 2023년 8월 12일
Bonjour Patrizia,En espérant que vous vous portiez bien depuis votre récent séjour à l'hôtel Marsiho by Happyculture. Nous avons tous étés ravis de vous avoir reçus sous le soleil de notre jolie cité phocéenne. C'est une réelle satisfaction de prendre connaissance de votre enchantement et de votre notation de 10/10 à travers Hotels.com. Sachez que cette note nous en va droit au coeur. Nous restons avec enthousiasme de vous recevoir de nouveau dans notre établissement si l'occasion se présente prochainement.Je vous souhaite une agréable journée.

10/10 - 훌륭해요

Celia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
buen hotel en buena ubicación
2023년 8월에 1박 숙박함
답변 제공: Théo - Jefe de Recepcion 님, 2023년 8월 10일
Buenos dias estimada Celia,Estabamos muy happy tenerle en nuestro hotel offrecido por Happyculture collection, el Marsiho. Estamos actualmente encantados de ver su completa satisfaccion a través de Expedia.com y agredecemos mucho saber que la ubicacion en el centro et el hotel le hizo viajar en dulce suenos. Esperamos tener la opportunidad de darle una bienvenida de nuevo en el futuro, desandole un dia soleado Sinceramente.

10/10 - 훌륭해요

Richard m.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel.
We had a pleasant stay.
2023년 7월에 3박 숙박함
답변 제공: Théo - Reception Manager & Molly - Guest Relation 님, 2023년 8월 12일
Hello Richard and greetings from the Marsiho Hotel's team. We would like to thank you for having reviewed our Happyculture hotel recently after your stayover with us. We are very delighted that you enjoyed your stay with us and you felt comfortable sleeping in your allocated bedroom. We do remain happy to receive you another time in the future and all the front desk team remains at your disposal to reserve again over the phone.Have a wonderful day.

4/10 - 별로예요

Jw

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
De accommodatie is praktisch gelegen nabij veel restaurants en de haven. Helaas werd de algemene indruk en een waarschuwing vooraf bevestigd door een autoinbraak, ondanks een beveiligde parkeergarage. De buurt rondom de haven straalt geen veiligheid uit. Je voelt en ziet dat bepaalde groeperingen uit zijn op toeristen in de negatieve van het woord. Aan het personeel van het hotel heeft het niet gelegen, die waren vriendelijk en behulpzaam, helaas waren de kamers niet schoon en is daardoor de prijs kwaliteit verhouding ver te zoeken. Ik raad iedereen met een gezin af om de locatie aan te doen en verder te zoeken in een rustigere omgeving. Tevens het advies van de gendarmerie!
2023년 7월에 1박 숙박함
답변 제공: Théo - Reception Manager 님, 2023년 8월 1일
Hello Heijde,Thank you for taking a few moments of your time to review us through Expedia.com. After reading your comment, we are sincerely and deeply sorry that you had a bad experience and an issue with the closest public parking. Indeed we are not responsible for the security of this parking lot so I kindly invite you to complain to their services about this incident outside the hotel. Please note that we remain entirely at your disposal at reception in order to assist you and help you with any steps you may take against it. We feel saddened it spoiled your stay. We hope to have the chance to welcome you again in the future.Faithfully yours

10/10 - 훌륭해요

Zahir

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Beau séjour dans l'établissement.
2023년 7월에 1박 숙박함
답변 제공: Théo - Premier de Réception 님, 2023년 7월 21일
Bonjour Zahir Au nom de toute l'équipe nous tenons à vous remercier de cette note élogieuse nous allons droit au coeur. Nous sommes ravis de voir que vous ayez été enchanté par notre atmosphère Happyculture à Marseille et espérons avoir une nouvelle occasion de vous accueillir au Marsiho.Belle journée à vous.

10/10 - 훌륭해요

Mohamed

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Théo - Premier de Réception 님, 2023년 7월 14일
Cher Mohmed,Nos milles remerciements pour votre séjour et d'avoir pris le temps de partager votre expérience sur Expedia.com. Quelle immense joie d'apercevoir que vous ayez passé un agréable séjour parmi nous et se concluant sur cette jolie note.Ce fut un plaisir de vous recevoir et au plaisir de vous revoir très prochainement :-)Je vous souhaite une belle journée

10/10 - 훌륭해요

eric

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: Théo - Chef de Réception 님, 2023년 7월 12일
Bien le bonjour Eric.Je vous remercie milles fois de nous avoir évalué sur Expedia à la suite de votre récent instant marseillais dans notre établissement. Nous avons étés enchantés de vous avoir reçu et espérons vous retrouver une nouvelle fois dans un futur proche.Belle journée à vous.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bon emplacement geo
Bon emplacement au coeur de Marseille. L'eco-environnement bien appliqué ne doit pas empêcher le passage du ménage, à mini.
2023년 6월에 3박 숙박함
답변 제공: Théo - Premier de Réception 님, 2023년 7월 6일
Bonjour,Je vous remercie d'avoir prit le temps de nous avoir évalué sur Hotels.com. C'est un plaisir de voir votre sensibilité commune à notre établissement vis-à-vis à la planète et de l'écologie. En effet le refus ménage permet de réduire l'impact eau et énergie. Le choix vous est entièrement libre concernant le refus ménage ou non, nous respectons la position de chacun. Ravi de voir que l'emplacement ait su vous séduire et satisfaire. En espérant vous recevoir de nouveau au Marsiho.

10/10 - 훌륭해요

Colin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We enjoyed our stay, and the staff were all extremely helpful and welcoming. Only suggestions would be covers for the breakfast buffet food, and non-dairy spread and milk and perhaps vegan cheese/cold cut substitutes at breakfast. Note that we had a room on the top floor but the lift goes only to the floor below. Room was very comfortable and the air conditioning was superb. The hotel is very central and just a few minutes from the old port.
2023년 6월에 2박 숙박함
답변 제공: Théo - Reception Manager 님, 2023년 7월 6일
Dear Colin,Thank you for taking a few moments to give us such a positive rating. We are delighted to note your satisfaction with our ideal location despite recent events and that your room has successfully charmed you. We try to renew our daily breakfast offer and innovate so it is important to adapt to all kind of diet. I can assure you we take note of your remarks concerning this one.I wish you a sweet day and will be happy to receive you again! :-)

10/10 - 훌륭해요

Amrish

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location for most tourist sights within Marseille. The staff especially Aurelie and Thomas were fantastic, helpful and very courteous.
2023년 6월에 4박 숙박함
답변 제공: Théo - Reception Manager 님, 2023년 7월 6일
Dear Amrish,Thank you for taking the time to share your feeling after this recent stay with us at Marsiho on Expedia.It's a sincere pleasure to know that you were charmed by our fine and dedicated team here to assist you especially Aurélie and our friendly night receptionist Thomas. Hopefully you will select us again for a new stay in our city.Have a wonderful day.

10/10 - 훌륭해요

rebecca

2023년 6월에 2박 숙박함
답변 제공: Théo - Reception Manager 님, 2023년 6월 23일
Dear valuable guest Rebecca,Many thanks for having taking a little bit of your time to spread your excellent review of 10 out of 10. It was a pleasure to receive you in our little boutique hotel Marsiho and hoping that you will pop see us again in the near future. We will remain at your listing over the phone to book again If necessary. Have a wonderful day.Sincere regards.

8/10 - 좋아요

Thac

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Located walking distance from the train station, with easy access to the harbor. Many dining nearby. Rooms are comfortable and modern.
2023년 6월에 3박 숙박함
답변 제공: Théo - Reception Manager 님, 2023년 6월 22일
Hello Thac and greetings from our Happyculture hotel Marsiho :-)We are delighted to know that your stay was up to your expectations and that you liked our location in the heart of all areas to explore in Marseille's city centre. We do faithfully hope you will have a new stay again in the near future. Have a stunning day.We all together share our sincere regards.