외관

더 화이트 스완, 핼리팩스 여행 후기

3 out of 5
더 화이트 스완, 핼리팩스
Princess Street, Halifax, England

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 319개 이용 후기 중 143개" "
평점 8 - 좋아요. 319개 이용 후기 중 129개" "
평점 6 - 괜찮아요. 319개 이용 후기 중 28개" "
평점 4 - 별로예요. 319개 이용 후기 중 13개" "
평점 2 - 너무 별로예요. 319개 이용 후기 중 6개" "

8.6/10

청결 상태

9.2/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

10/10 - 훌륭해요

Julie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoyable stay
2022년 6월에 1박 숙박함

2/10 - 너무 별로예요

Hayley

2022년 6월에 1박 숙박함

8/10 - 좋아요

lianne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great value for money ,very clean and extremely comfortable bed.Bathroom dated but functional. Breakfast very good
2022년 6월에 1박 숙박함

10/10 - 훌륭해요

Michael

2022년 6월에 1박 숙박함

10/10 - 훌륭해요

John

2022년 6월에 1박 숙박함
답변 제공: General Manager 님, 2022년 6월 4일
Dear guest, thank you for your 10/10 review. We hope to welcome you back in the near future

8/10 - 좋아요

Carol

2022년 5월에 1박 숙박함
답변 제공: General Manager 님, 2022년 5월 31일
Dear Guest, Thank you for your lovely score. We hope to welcome you back in the near future.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Happy
Very welcomng staff. All lovel ly. Excellent breakfast service.
2022년 5월에 1박 숙박함

8/10 - 좋아요

Debbie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great value for money for a city centre hotel. Staff all very friendly and delicious breakfast
2022년 5월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing stay !!
The white swan team were amazing. I went with a fairly large group for a wedding and they were super helpful and accommodating of all our different needs. Couldn't recommend them enough. Just slight issues with the parking situation but other than that great stay with a great team.
2022년 4월에 2박 숙박함
답변 제공: General Manager 님, 2022년 5월 4일
Dear Guest, Thank you for your lovely 10/10 review. I will be sure to pass on your kind words to the team. We hope to welcome you back to the hotel should you visit Halifax again.

6/10 - 괜찮아요

Ms c r

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Ok ish
Ok for a day or so. Halifax generally a bit down at heel.
2022년 4월에 2박 숙박함
답변 제공: General Manager 님, 2022년 5월 4일
Dear Guest, Thank you for your review.

4/10 - 별로예요

S

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Outdated, unclean and not worth it.
Outdated decor ajd building work going on at back of hotel. Im disabled and have spinal problems. The mattress and bed amd mattress was made in 1996 and never changed very uncomfortble and no springs in mattress. Smell of fresh paint to cover the already outdated decor. Not very clean room amd numerous marks and burn marks in bath and wall etc. Approached reception to ask to move room and explained my health issues only to be told no other rooms and cannot supply a different mattress. This was met with "im sorry" said in a very un-empathic and unsincere way. Totally disgusted with this hotel as we where there on business for 4 nights. Best thing about this trip was leaving. Very overpriced especially for 4 night with no comfort or sleep. If you can find another hotel such as premier inn i would strongly advise to book that insted.
2022년 4월에 4박 숙박함
답변 제공: General Manager 님, 2022년 4월 27일
Dear Guest, I am very sorry to hear we did not meet your expectations on this occasion. As you maybe aware we are under new management and working on a refurbishment programme which as you have stated has already started. This is a long process but we hope to welcome you back in the near future. Thank you for your feedback.

8/10 - 좋아요

Nina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 4월에 1박 숙박함
답변 제공: General Manager 님, 2022년 5월 8일
Dear Guest, Thank you for your score on your recent stay with us. We hope to welcome you back in the near future.

10/10 - 훌륭해요

Nicolas

2022년 4월에 1박 숙박함
답변 제공: General Manager 님, 2022년 4월 27일
Dear Guest, Thank you for taking the time to review the hotel as a 10/10. On behalf of myself and the team, we hope to welcome you back in the near future.

10/10 - 훌륭해요

ian

2022년 4월에 1박 숙박함
답변 제공: General Manager 님, 2022년 4월 27일
Dear Guest, Thank you for your lovely 10/10 score. We hope to welcome you back in the near future.

2/10 - 너무 별로예요

Andrew

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
You are falsely advertising these hotels. WiFi did not work. There was no parking restaurant was not open. I left after one night. I want a refund
2022년 3월에 4박 숙박함
답변 제공: General Manager 님, 2022년 4월 27일
Dear Guest, Apologies the wifi was not working this is unfortunately something that was out of our control, however, this has now been rectified. Our guests use the multi-storey car park as we are a town centre hotel. I am sorry to hear we did not meet your expectations on this occasion.

10/10 - 훌륭해요

Sue

2022년 3월에 4박 숙박함
답변 제공: General Manager 님, 2022년 4월 2일
Dear Guest, thank you for your lovely 10/10 score. We hope to welcome you back to the hotel should you visit Halifax again.

8/10 - 좋아요

Colin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great “no frills” budget hotel in virtually the centre of Halifax - good size room, comfy bed. Great breakfast with friendly service. Hotel clean although a little dated in places. Many bars and restaurants very close by on foot. “”Bad”” stuff - no bar in the hotel, no parking. Also a little noisy - Halifax has security barriers in the town centre with loud audible warnings - these can be heard in the room with the window open. I shall always remember this visit when I hear “Caution bollards moving” !! But ok with the window closed ! Lots of cheap parking in the area (free from 6 pm to 8 am) around the Minster. And parking fees are around 50p per hour. Good value for money for a simple “Bed and breakfast” between meetings with the added benefit of being pretty much in the town centre for an explore. Will stay again.
2022년 3월에 1박 숙박함
답변 제공: General Manager 님, 2022년 3월 24일
Dear Guest, Thank you for your lovely in-depth review. I am delighted to hear you enjoyed the breakfast and the service, as well as finding the room to be of great size with a comfortable bed. As we are a town centre hotel we are restricted with parking, however, the car park is 2 streets from the hotel for our guests to use. As we are a Grade II listed building being in the town centre, there is street noise, however if you stay with us again ask for a room at the rear of the hotel which takes some of the street noise away. Once again thank you for your lovely 8/10 review. We hope to welcome you back in the near future.

6/10 - 괜찮아요

S

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Car parking
The off site parking was poor I was given instructions how to get to the car park when I got there it was just a general multi story car park .The instructions said as a hotel user press orange button for hotel rates when I tried the price was no difference to anyone not at hotel
2022년 3월에 1박 숙박함
답변 제공: General Manager 님, 2022년 3월 24일
Dear Guest, Thank you for your review. As we are a town centre hotel our guests use the multi-storey car park which is 2 streets from the hotel. We hope to welcome you back in the near future.

4/10 - 별로예요

Jeremy

출장 여행
별로예요: 숙박 시설 상태 및 시설
2022년 3월에 1박 숙박함
답변 제공: General Manager 님, 2022년 3월 24일
Dear Guest, Thank you for your score on your recent stay. We hope to welcome you back in the near future.

10/10 - 훌륭해요

Wendy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super to stay in Halifax
The White Swan is a characterful and charming hotel. The service was exceptionally warm and friendly from everyone on reception to the waitress at breakfast. Breakfast was plentiful and delicious (huge choice of food) The rooms were clean, spacious, quiet and comfortable. My daughter and I had a lovely stay and would definitely return
2022년 3월에 1박 숙박함
답변 제공: General Manager 님, 2022년 3월 15일
Dear Guest, Thank you for your lovely 10/10 review. I am delighted to hear you enjoyed all aspects of your stay with us and will be sure to pass on your kind words to the team. We hope to welcome you both back to the white swan hotel should you return to Halifax.

10/10 - 훌륭해요

Susan

2022년 3월에 1박 숙박함
답변 제공: General Manager 님, 2022년 3월 9일
Dear Guest, thank you for your lovely 10/10 score. We hope to welcome you back in the near future.

10/10 - 훌륭해요

zilch

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
great value nice hotel
nice hotel and location perfect
2022년 2월에 1박 숙박함
답변 제공: General Manager 님, 2022년 3월 4일
Dear Guest, thank you for taking the time to score your stay a fantastic 10/10. I am delighted to hear you enjoyed your stay, especially finding our location of use. We hope to welcome you back in the near future.

8/10 - 좋아요

Paul

2022년 2월에 1박 숙박함
답변 제공: General Manager 님, 2022년 3월 1일
Dear Guest, Thank you for taking the time to score us 8/10. We hope to welcome you back to the hotel in the near future if you visit Halifax again.

10/10 - 훌륭해요

ian conway

2022년 2월에 1박 숙박함
답변 제공: General Manager 님, 2022년 3월 1일
Dear Guest, Thank you for your lovely score of 10/10. On behalf of myself and the team, we hope to welcome you back in the near future.

8/10 - 좋아요

Carlton

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Good value, hot water takes an age to come out the shower but it does eventually. While we were there the wifi and TV we’re out of order but that’s not normal.
2022년 2월에 1박 숙박함
답변 제공: General Manager 님, 2022년 3월 1일
Dear Guest, Thank you for taking the time to write your review. I am pleased to hear you found your stay good value for money. I am sorry the issues we were experiencing with the Tv's and Wifi. We hope to welcome you back in the near future.

10/10 - 훌륭해요

jacqueline

2022년 2월에 2박 숙박함
답변 제공: General Manager 님, 2022년 3월 1일
Dear Guest, Thank you for taking the time to score us an amazing 10/10. We hope to welcome you back in the near future.

10/10 - 훌륭해요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 1박 숙박함
답변 제공: General Manager 님, 2022년 3월 1일
Dear Guest, Thank you for your 10/10 score. We hope to welcome you back in the near future.

8/10 - 좋아요

sean

2022년 2월에 1박 숙박함
답변 제공: General Manager 님, 2022년 2월 20일
Dear Guest, thank you for your lovely score on your recent stay with us. I am pleased to hear you enjoyed your stay and we hope to welcome you back in the near future.

10/10 - 훌륭해요

vikram

2022년 2월에 1박 숙박함
답변 제공: General Manager 님, 2022년 2월 20일
Dear Guest, Thank you so much for taking the time to score your stay a lovely 10/10. The team will be delighted to hear your score. We hope to welcome you back in the near future.

10/10 - 훌륭해요

Barrie

2022년 2월에 1박 숙박함
답변 제공: General Manager 님, 2022년 2월 20일
Dear Guest, thank you for taking the time to score your stay a 10/10, we really appreciate it. We hope to welcome you back in the near future.

8/10 - 좋아요

Ryan

2022년 2월에 1박 숙박함
답변 제공: General Manager 님, 2022년 2월 20일
Dear Guest, Thank you for your lovely review. On behalf of myself and the team we hope to welcome you back in the near future.

6/10 - 괜찮아요

O W

2022년 2월에 1박 숙박함
답변 제공: General Manager 님, 2022년 2월 20일
Dear Guest, thank you for your review. We hope to welcome you back in the near future.

6/10 - 괜찮아요

Donna

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Shower as always amazing, ni anti slip mat tho..., bed however was so hard and uncomfortable, neighbours hammering on our door at 3:42am and im still waiting for a call off the manager!
2022년 2월에 2박 숙박함
답변 제공: General Manager 님, 2022년 2월 20일
Dear Guest, I am sorry to hear you had noise disturbance from another guest. Our helpful reception team are always on hand to cater for your needs when staying. I am sorry to hear the bed was not to your liking. Once again, thank you for your feedback.

2/10 - 너무 별로예요

Kanwalpreet

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 1박 숙박함
답변 제공: General Manager 님, 2022년 2월 20일
Dear Guest, thank you for your review. If you wish to discuss this further, please do not hesitate to contact me.

10/10 - 훌륭해요

Donna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice greeting by staff, although i didnt get what was said when booking... room was spacious, clean with black out curtains. Only one latch on the window so let in lots of draft and i believe more noise, i was expecting it to be loud where the hotel is possioned... but was shocked how much louder it really was! The comfort of the bed was incredible! (Better than my own and thats saying something). I would recommend and i will be staying ahain in the future. PARKING WAS NOT £8 IT WAS £11.30 A DAY
2022년 1월에 3박 숙박함
답변 제공: General Manager 님, 2022년 2월 20일
Dear Guest, Thank you for your lovely 10/10 review. I am delighted to hear you enjoyed your stay with us, finding the room to be spacious, clean and found the benefit of our black out curtains. I am pleased to hear you found the bed to be comfortable too. We appreciate all feedback. We hope to welcome you back in the near future.

8/10 - 좋아요

Jacqueline

2022년 1월에 1박 숙박함
답변 제공: General Manager 님, 2022년 2월 16일
Dear Guest, Thank you for your review. We hope to welcome you back in the near future

8/10 - 좋아요

Daniel

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly staff and easy check in. Great location in the middle of town. A little noisy, but it was a Saturday night! Comfortable and clean enough though. Would definitely stay again.
2022년 1월에 1박 숙박함
답변 제공: General Manager 님, 2022년 2월 16일
Dear Guest Thank you for your lovely review. I am pleased to hear you enjoyed all aspects of your stay with us. On behalf of myself and the team, we hope to welcome you back in the near future.

8/10 - 좋아요

Gary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 1박 숙박함
답변 제공: WhiteSwan 님, 2020년 3월 31일
Dear Guest, many thanks for taking the time to review your stay. On behalf of myself and the team, we hope to welcome you back in the near future.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A Lovely Stay
The hotel was very central for our visit to the theatre. It is an older hotel and a little tired in places, but the staff made us very welcome and were very helpful. The breakfast was very nice and hot. I would stay again if in the area.
2020년 3월에 1박 숙박함
답변 제공: White Swan 님, 2020년 3월 23일
Dear Guest, Thank you for your lovely review. I am pleased to hear you found our location of use, as well as the staff to be helpful. As we pride ourselves on our customer service and our breakfast I am delighted to hear we did not disappoint. We look forward to welcoming you back in the near future.

8/10 - 좋아요

Lesley

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 1박 숙박함
답변 제공: WhiteSwan 님, 2020년 3월 14일
Dear Guest, Thank you for choosing The White Swan Hotel for your overnight accommodation. On Behalf of myself and the team we hope to welcome you back in the near future.

10/10 - 훌륭해요

Gemma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location and friendly staff
I stayed as I was going to an event at the Minster. The staff were really friendly and helpful throughout my stay. The hotel is in a good central location within a short walking distance of the Piece Hall and the Minster as well as the various pubs and shops in the town centre. In parts it was a little bit dated but I didn’t have any issue with that my room was large and clean and had everything I needed. I would happily stay there again.
2020년 3월에 2박 숙박함
답변 제공: WhiteSwan 님, 2020년 3월 14일
Dear Guest, Thank you for your lovely 10/10 review. I will be sure to pass on your kind words to all the team. It's great to hear you found our location of use also. On behalf of myself and the staff we hope to welcome you back in the near future.

8/10 - 좋아요

ALAN

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
They do not sell draught beer and the Bootle's where small and expensive £3.60 for a 200ml bottle
2020년 3월에 1박 숙박함
답변 제공: White Swan 님, 2020년 3월 9일
Dear Guest, Many thanks for your review. Our prices are in line with all local hotels. We hope to welcome you back in the near future.

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room 308 went to have a shower, but was unable to because the flow of water was so poor it jus trickled out of the sahower head
2020년 3월에 1박 숙박함
답변 제공: WhiteSwan 님, 2020년 3월 9일
Dear Guest, I am sorry to hear you experienced issues with the show and will be sure to inform the maintenance guy. Once again thank you for your feedback.

8/10 - 좋아요

jean

좋아요: 직원 및 서비스
2020년 2월에 2박 숙박함
답변 제공: Whiteswan 님, 2020년 2월 28일
Dear Guest, Many thanks for taking the time to write your review. On behalf of myself and the team we hope to welcome you back in the near future.

4/10 - 별로예요

Oliver

출장 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
tired
Bed didn’t support you and meant you were lying uncomfortably all night. I hardly slept. People and staff are nice but overall the place is tired and in need of investment.
2020년 2월에 2박 숙박함
답변 제공: Whiteswan 님, 2020년 2월 28일
Dear guest, Many thanks for taking the time to write your review. I am sorry to hear your stay was not an enjoyable one. If you wish to discuss this further please do not hesitate to contact me. I am pleased to hear you found the staff to be nice. On behalf of myself and the team we hope to welcome you back in the near future.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient location for Piece Hall and central town
2020년 2월에 1박 숙박함
답변 제공: WhiteSwan 님, 2020년 2월 25일
Dear Guest, Thank you for taking the time to write your lovely review. On behalf of myself and the team we hope to welcome you back in the near future.

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함
답변 제공: WhiteSwan 님, 2020년 2월 25일
Dear Guest, Thank you for your lovely 10/10 review. On behalf of myself and the team we hope to welcome you back in the near future.

10/10 - 훌륭해요

RichardB 님, Chorley UK

좋아요: 청결 상태, 직원 및 서비스
Lovely room, amazing breakfast and really central. Julios (restaurant next door but has an entry via reception) was really good, particularly the value early bird menu.
2020년 2월에 1박 숙박함
답변 제공: WhiteSwan 님, 2020년 2월 25일
Dear Guest, Thank you for your lovely 5/5 review. I am delighted to hear you enjoyed your stay with us and will be sure to pass on your kind words to the team. We hope to welcome you back in the near future.

6/10 - 괜찮아요

Kevin

좋아요: 객실의 편안함
Executive room (smoking)
Lovely big room nice and tidy but room had a strong smell of smoking,(non smoking hotel) complained to reception who said they could move us to another room(smaller room). But not really interested.
2020년 2월에 1박 숙박함
답변 제공: WhiteSwan 님, 2020년 2월 25일
Dear Guest, Many thanks for taking the time to write your review. I am sorry to hear the room smelt of smoke as we are a non smoking hotel. I am aware we offered you a choice of 2 rooms, another executive which was located on the same floor or alternatively a superior which was on the second floor which were declined. We hope to welcome you both back to the hotel in the near future.

8/10 - 좋아요

Paul

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2020년 2월에 2박 숙박함
답변 제공: WhiteSwan 님, 2020년 2월 19일
Dear Guest, Thank you for your review. We hope to welcome you back in the near future.