Fantastic area, very close to all dining and shopping spots. Parking was probably the only thing that was a little bit of a walk, but the staircase is right across the street from the hotel so easy to locate. 12 euros a day to park at the parking garage. The hotel also provides valet parking for 20 euros a day for those who don't want to deal with the parking garage on their own. but there is a trolly that will take you back to the city and drop you off 10 min from the hotel. Beautiful walk though! As for customer service, it was nothing short of exceptional. Breakfast was delicious and there is always someone at the desk 24/7 to assist with anything. Area is very quiet at night and we felt safe walking around late at night. The locals in the city are very friendly and there is much to see! Would recommend this hotel to anyone!