외관

스테이브리지 스위트 링컨 노스이스트, IHG 호텔 여행 후기

3 out of 5

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 305개 이용 후기 중 207개" "
평점 8 - 좋아요. 305개 이용 후기 중 66개" "
평점 6 - 괜찮아요. 305개 이용 후기 중 16개" "
평점 4 - 별로예요. 305개 이용 후기 중 9개" "
평점 2 - 너무 별로예요. 305개 이용 후기 중 7개" "

9.2/10

청결 상태

9.4/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Nearly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Cindy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient
2024년 3월에 1박 숙박함
답변 제공: Brent Heyen 님, 2024년 3월 4일
Dear Cindy,Thank you for your review of our hotel. We are glad that you enjoyed your stay with us, and we hope you will do so again in the future.

10/10 - 훌륭해요

Dave

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is a very fine facility and convenient for me to stay. It has always been comfortable and clean and the staff is always friendly and helpful! It is a bit pricey but I’m willing to pay for the stay.
2024년 1월에 2박 숙박함
답변 제공: Brent Heyen 님, 2024년 1월 30일
Dear Dave,Thank you for your review of our hotel. We are glad that you enjoyed your time with us, and we look forward to your next stay.

10/10 - 훌륭해요

Martha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice place and nice people
2024년 1월에 1박 숙박함
답변 제공: Brent Heyen 님, 2024년 1월 11일
Dear Martha,Thank you for your review of our hotel. We are glad that you enjoyed your time with us, and we hope you will stay with us again soon.

10/10 - 훌륭해요

Denise

2023년 12월에 1박 숙박함
답변 제공: Brent Heyen 님, 2024년 1월 3일
Dear Denise,Thank you for your review of our hotel. We are glad that you enjoyed your time with us, and we look forward to your next visit.

8/10 - 좋아요

Jill

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Drains in sinks and tub were all slow, refrigerator made a weird noise every few hours that sounded like a squeaky toy. The location was very convenient. Sidewalk was cleaned and salted due to snow that happened on Christmas day.
2023년 12월에 4박 숙박함
답변 제공: Brent Heyen 님, 2023년 12월 29일
Dear Jill,Thank you for your review of our hotel. We are glad that, over all, you enjoyed your time with us; despite the issues you reported. Should you decide to stay with us again we will strive to do better.

4/10 - 별로예요

Kathleen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Safe Hotel on east side of Lincoln
A nice hotel in a safe area of Lincoln. Room was spacious and clean.
2023년 12월에 1박 숙박함
답변 제공: Brent Heyen 님, 2023년 12월 29일
Dear Kathleen,Thank you for your review of our hotel. We are very sorry that your stay with us was so far below your expectations. We would love to know why you scored us so low so that we can strive to do better for you and the rest of our guests in the future.

8/10 - 좋아요

Anthony

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Tv not watchable
Clean, comfortable. The tv was not watchable as it was to the left of my bed. So i just watched the couch directly in front of me. Too expensive
2023년 12월에 1박 숙박함
답변 제공: Brent Heyen 님, 2023년 12월 11일
Dear Anthony,Thank you for review of out hotel. We were glad that, over all, you enjoyed your stay. I am very sorry that your tv was in a position that you found it difficult to watch. We would love for you to stay with us again so we can put you on the other side of the hotel so you will find it more easy to watch tv from you bed.

10/10 - 훌륭해요

Connie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to site for departure area. Makes trip easier.
2023년 12월에 1박 숙박함
답변 제공: Brent Heyen 님, 2023년 12월 6일
Dear Connie,Thank you for your review of our hotel. We are glad that you enjoyed your time here, and we hope you will come stay with us again.

8/10 - 좋아요

Barsha

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice potential - a lot of construction and space taken up in parking lot.
2023년 10월에 1박 숙박함
답변 제공: Brent Heyen 님, 2023년 11월 1일
Dear Barsha,Thank you for your review of our hotel. We are glad that despite the construction and the lack of parking, you enjoyed your time with us, and we hope you will come join us again soon.

2/10 - 너무 별로예요

Andrea

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Do not stay here. The property is being renovated. We were told we were in a renovated room. The room had old furniture. The toilet didn’t work. The outlets in the bathroom didn’t work. Dishes and glasses were old and chipped. The room is meant for 6 people and booked for 6 people but not prepared for 6 people. The entire parking lot is compromised by the construction crew renovating who are doing a crappy job at that. Again do not stay here.
2023년 10월에 2박 숙박함
답변 제공: Brent Heyen 님, 2023년 10월 23일
Dear Andrea,Thank you for your honest review. I am deeply sorry that your stay with us was so far below your expectations. I can tell you that the furniture in the rooms is being replaced, however, due to supply issues we have not been able to get the new furniture in all the rooms right away. We understand that a renovation can be difficult for all impacted by it, and would love to do what we can to make it right. Please feel free to contact me if there is anything I can do to make this right.

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay!
Even with one floor of the hotel under renovations, you never would have known it. Breakfast was great. The rooms were clean and comfortable. The pool area was great. I highly recommend this property. Oh… the staff… the BEST part of the stay. Very friendly and genuinely helpful.
2023년 9월에 3박 숙박함
답변 제공: Brent Heyen 님, 2023년 9월 30일
Dear James,Thank you very much for your review and your kind words. I do hope you will come stay with us again after the renovation is complete so you can see the results.

6/10 - 괜찮아요

Darin

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Nice but noise was an issue.
Nice hotel with large room. Great breakfast. Only issue was constant noise in room all night. Coming from ventilation or something. Advised staff. Tough to sleep.
2023년 9월에 1박 숙박함
답변 제공: Brent Heyen 님, 2023년 9월 10일
Dear Darin,Thank you for your review of our hotel. We are deeply sorry that the room made so much noise that it made it hard for you to get to sleep. We do hope you will accept our humblest apologies and that you will come stay with us after our renovation is complete.

10/10 - 훌륭해요

Roberto

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was awesome stay.
2023년 7월에 1박 숙박함
답변 제공: Brent Heyen 님, 2023년 7월 11일
Dear Roberto,Thank you for your review of our hotel. We are glad you enjoyed your time here with us, and we hope you will join us again soon.

4/10 - 별로예요

David Patrick 님, Eugene

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The location was good. The quality of the hotel was not great. Lots of damaged hallways, chairs, tables. The mattress in our room was noisy, not comfortable. The furniture in the room were nasty. Torn carpet, just run down overall. We booked a king suite, got a suite with not quite a queen bed. The staff was nice though and helpful for what they had to work with. Certainly not worth the money paid.
2023년 6월에 3박 숙박함
답변 제공: Brent Heyen 님, 2023년 6월 27일
Dear David Patrick,Thank you fr your honest review of our hotel. We are sorry that your stay with us was so far below what you expected. We do have a renovation planned for later this year, and we do hope you will stay with us afterwards so that you can see the difference.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 3박 숙박함
답변 제공: Brent Heyen 님, 2023년 5월 30일
Dear Anonymous,Thank you for your review. We are glad that you enjoyed your time here with us.

10/10 - 훌륭해요

Marco C

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice quiet location. Very good complimentary breakfast. Quality of facilities excellent.
2023년 5월에 1박 숙박함
답변 제공: Brent Heyen 님, 2023년 5월 27일
Dear Marco C.,Thank you for your review of our hotel. We are thrilled to see that you enjoyed your stay with us, and we hope you will join us again soon.

8/10 - 좋아요

Noe

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We visit our daughter and stay here every time bc of the kitchenettes and location in relation to her home. The staff has always been lovely! The parking lot, however, gets full quickly when it is a busy time and the rooms are full, to the point where I've had to park by one of the nearby businesses and then walk, which can be scary at night as a female with a young child.
2023년 5월에 2박 숙박함
답변 제공: Brent Heyen 님, 2023년 5월 26일
Dear Noe,Thank you for your review. We are glad that you enjoy your time with us whenever you stay. We also understand and appreciate your concerns regarding the parking situation. Unfortunately, there is not a lot we can do about that. We are not entirely sure why it was done that way (limited space?), but it was, and sadly we cannot do much about it. What we can do is empathize, and assure you that we are in a safe part of town with a very low crime rate. We certainly understand that this will do little to assuage your fears; especially for a lady such as yourself. If there is anything else we can do please feel free to let us know as we care very much about our guests feeling safe while staying with us, both inside and outside of our facility.

4/10 - 별로예요

JoAnn

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The hotel smelled of moldy, wet carpet.
2023년 5월에 1박 숙박함
답변 제공: Brent Heyen 님, 2023년 5월 17일
Dear JoAnn,We are terribly sorry that your experience with us neither exceeded, nor even met your expectations. We do hope that you will give us another chance the next time you stay in Lincoln; especially after our upcoming renovation.

4/10 - 별로예요

Kathryn

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I was extremely disappointed in our room. We booked a king suite with a pull out couch. Traveling was me, my husband, our four year old daughter, and our five month old daughter. Our four year old was supposed to sleep on the pull out couch, but it was broken and unusable. If it had been in tact, I would not have felt comfortable with her sleeping on that mattress. It was horribly stained, including with what appeared to be blood. The rest of the furniture in the suite was very worn, dusty, and stained. For how much we spent on our stay, it was very upsetting our old friend daughter didn’t even have her own place to sleep.
2023년 5월에 3박 숙박함
답변 제공: Brent Heyen 님, 2023년 5월 8일
Dear Kathryn,Please accept our humblest apologies for the condition of your room. I can assure you that this is not the standard that we strive for when it comes to accommodating our guests. We would love the opportunity to change your mind about us should you need a place to stay in Lincoln again. Especially after our renovation that is starting in August where all of our furniture will be replaced, and your daughter will have her own place to stay.

10/10 - 훌륭해요

Marcus

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 2박 숙박함
답변 제공: Brent Heyen 님, 2023년 5월 8일
Dear Marcus,Thank you for your review of our hotel. We are glad that you enjoyed your time with us, and we hope you will join us again soon.

2/10 - 너무 별로예요

Sidney

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Brent Heyen 님, 2023년 4월 26일
Dear Sidney,Thank you for your review of our hotel. I am very sorry that your stay with us did not meet your expectations. If there was anything in particular that caused you to rank us so low we would love to hear about it, as we want to learn from our mistakes.

10/10 - 훌륭해요

Miki 님, Milan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean, wonderful stay. Staff was very friendly! I didnt love the bed but Im used to memory foam.
2023년 4월에 2박 숙박함
답변 제공: Brent Heyen 님, 2023년 4월 26일
Dear Miki,Thank you for your review of our hotel. We are glad that you enjoyed your time here and we hope you will stay with us again soon.

10/10 - 훌륭해요

Julie

2023년 3월에 1박 숙박함
답변 제공: Brent Heyen 님, 2023년 4월 5일
Dear Julie,Thank you for your review of our hotel. We are glad that you enjoyed your time with us, and we hope you will join us again soon.

10/10 - 훌륭해요

Dianne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함
답변 제공: Brent Heyen 님, 2023년 3월 27일
Dianne,Thank you for your review of our hotel. We are glad that you enjoyed your time with us, and look forward to you joining us again in the future.

6/10 - 괜찮아요

Michaela

좋아요: 직원 및 서비스
2023년 3월에 1박 숙박함
답변 제공: Brent Heyen 님, 2023년 3월 18일
Dear Michaela,Thank you for taking the time to review our hotel. I am sorry that your stay with us was not in keeping with your expectations. If there was anything in particular that caused you to rate your stay with us so low we would love to hear about it so that we can strive to do better in the future.

10/10 - 훌륭해요

Anni

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and comfortable! It has really good breakfast (that was the best surprise!) - fresh fruit, eggs, potatoes, mini waffles, etc. The only one thing that was a bit inconvenient was the sofa bed mattress - it was a bit old and worn - not anything that kids or younger people would mind, just my back wasn't overly happy. Other than that, we had a very good stay and would totally stay again!
2023년 3월에 1박 숙박함
답변 제공: Brent Heyen 님, 2023년 3월 12일
Dear Anni,Thank you for your kind words. We are glad that you enjoyed your stay with us, and we look forward to you staying with us again; especially after our renovation later this year when we will have all new sofa sleepers that will make your back happier!

8/10 - 좋아요

Taylor

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The service was wonderful. The only issue we had was with the bed. It was very uncomfortable. Not sure if the property is slowing replacing them, but I remember staying there a year before and the mattress was AMAZING. Hopefully those updates are being made. Thanks again!
답변 제공: Brent Heyen 님, 2023년 1월 9일
Dear Taylor,Thank you for your kind words. We are glad that, over all, your stay with us was as enjoyable as you remember. I am sorry that the mattress in your room affected your stay though. The good news is we are planning a full renovation some time this year, and they will all be replaced. We look forward to your next stay.

6/10 - 괜찮아요

Rachel

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
People were very nice. Our suite was VERY used. The bathroom door didn’t close, the chair at the desk was falling apart, all of the cabinets, bar stools, desserts had dings and stains on them. It was not the worst place but my first stay at a staybridge and I expected something different.
답변 제공: Brent Heyen 님, 2023년 1월 5일
Dear Rachel,Thank you for your review of our hotel. I am very sorry that your impression of our hotel was less than you expected. I can assure you that we do take that very seriously. We were planning to renovate our hotel back in 2020, however the pandemic and then some other things kept pushing it back. We do expect it to happen some time this year, and we do hope you will stay with us again so that you can see what a stay at a Staybridge Suites is supposed to be like.

6/10 - 괜찮아요

Armando

8/10 - 좋아요

Pamela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ive stayed in this hotel before and the couches in both rooms I’ve stayed in at this hotel are horrible and really need to be replaced! Its hard to enjoy your suite when you cant sit on the furniture in the living room. Otherwise the room was nice.
2022년 12월에 1박 숙박함
답변 제공: Brent 님, 2022년 12월 24일
Dear Pamela,Thank you very much for your input. We are aware of the problem with the sofas, and I can assure you we are working on resolve that problem as soon as we can. We should have new sofas before long.

10/10 - 훌륭해요

Kristine

2022년 7월에 3박 숙박함
답변 제공: Brent Heyen 님, 2022년 12월 19일
Dear Kristine,We are pleased to see you enjoyed your stay with us, and we hope you will join us again soon.

10/10 - 훌륭해요

Bradley 님, Sparks

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked everything about my stay
2022년 11월에 3박 숙박함
답변 제공: Brent Heyen 님, 2022년 11월 27일
Bradley,Thank you for letting us know about your stay. We are all pleased that you enjoyed it so much, and we hope that you will stay with us again soon.

8/10 - 좋아요

Dan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The hotel is nice for its price, but it could be improved by a refresh of the rooms and furnishings.
2022년 11월에 3박 숙박함
답변 제공: Brent Heyen 님, 2022년 11월 17일
Dear Dan,Thank you for your review of our hotel. I can certainly understand why you would think our rooms need a refresh. In fact, we were supposed to remodel the hotel back in 2020. Unfortunately, the pandemic and then some other issues postponed the endeavor. I am happy to tell you, however, that we are due to start the long awaited renovation in the first quarter of next year; so the rooms will get the refresh that you noticed they needed. Thank you very much for your input, and we do hope you will stay with us again; especially after the renovation.

2/10 - 너무 별로예요

Karen

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wanted to stay at this property because my husband who had recently lost his mother (97 yrs young) had stayed at the Silver Saddle as a child with his parent's now deceased. They would not allow us to stay because i have 2 small registered service dogs fo calm me as i have cancer and subject to panic attacks.
2022년 11월에 1박 숙박함
답변 제공: Brent Heyen 님, 2022년 11월 8일
Dear Karen,I do apologize that you had such a bad experience with the Silver Saddle. However, you seem to have us mixed up with them. We are the Staybridge Suites in Lincoln, NE. We show that you stayed with us, and the Guest Service Agent who checked you in recalls you and your service animals, that she checked you in, and that you spent the night here. I do hope you enjoyed your time with us, and that you will stay with us again the next time you need a place to stay in Lincoln, NE.

8/10 - 좋아요

Alisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
2022년 10월에 1박 숙박함
답변 제공: Brent Heyen 님, 2022년 10월 30일
Dear Alisa,Thank you for your review of our hotel. We are glad that, for the most part, you enjoyed your stay with us. We do hope you will stay with us again.

8/10 - 좋아요

mike

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: Brent Heyen 님, 2022년 10월 25일
Dear Mike,Thank you for your review of our hotel. We are glad that you enjoyed your stay with us, and we hope you will do so again in the future.

10/10 - 훌륭해요

Kevin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: Brent Heyen 님, 2022년 10월 7일
Kevin,Thank you for your review of our hotel. I'm glad that you enjoyed your stay with us, and we hope you will stay with us again soon.

10/10 - 훌륭해요

Lori

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay!
2022년 9월에 2박 숙박함
답변 제공: Brent Heyen 님, 2022년 10월 3일
Thank you for your review of our hotel. We are glad that you enjoyed your stay. Please come again soon.

4/10 - 별로예요

Judy

2022년 9월에 2박 숙박함

2/10 - 너무 별로예요

Christine

출장 여행
When we arrived they said there was no rooms available. They ended up having to transfer me to another hotel, which was nice, but really a pain to deal with when I had even called in the morning to confirm the room
2022년 9월에 1박 숙박함
답변 제공: Brent Heyen 님, 2022년 9월 29일
Christine,Thank you for your honest review. We are deeply sorry that we did not have a room for you as you expected. I certainly understand your frustration, as I would. I do hope that you will give us another try the next time you need a place to stay in Linocln

10/10 - 훌륭해요

Tracy 님, Playa Del Rey

2022년 9월에 5박 숙박함

8/10 - 좋아요

Mina

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good but noisy central location to the activities we were doing. Negatives: Wi-Fi down our entire stay, rooms need refreshing and thorough cleaning. One of our rooms the closet smelled like cat pee, not sure how that could get missed. Hot tub and restroom in pool area out of order. Beds weren't that comfortable. Pillows giid. Positives: Staff very pleasant, quiet a/c and no noise from adjoining rooms, excellent breakfast options, something for everyone.
2022년 7월에 3박 숙박함
답변 제공: Brent Heyen 님, 2022년 8월 1일
Mina, Thank you for your review of our hotel. As I'm sure you know, one can only get better if they know where they need to improve. I am very sorry that you experienced those negatives, as we do try to minimize those, however I can assure you we will be addressing them, and we hope you will stay with us again. Sincerely, Brent Heyen Front Office Manager Staybridge Suites Lincoln Northeast

10/10 - 훌륭해요

Joyce

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
We loved everything! Lovely spacious room. Clean. Comfortable bed. Excellent breakfast and service. Outstanding staff at front desk! Friendly and kind.
2022년 7월에 1박 숙박함
답변 제공: Brent Heyen 님, 2022년 8월 1일
Dear Joyce, Thank you for your review and kind words. I'm glad that we were able to make your stay so enjoyable. We hope you will stay with us sometime soon. Brent Heyen Front Office Manager Staybridge Suites Lincoln Northeast

6/10 - 괜찮아요

Jessica

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Disappointing
Hotel was fine but definitely could use a good vacuuming and carpet cleaning. Our sofa bed cushions also had a huge rip in the side, thankfully didn’t need to use the bed. As one of my family said it’s a worn hotel (lots of scraps and dings). Breakfast was good and the staff was friendly. Overall it was fine but not probably worth the price.
2022년 7월에 1박 숙박함
답변 제공: Caitlyn, General Manager 님, 2022년 7월 26일
Thank you for your review! We take these issues seriously and will be speaking to the proper departments. We are really excited about our renovation that was supposed to be done in 2020, but we are awaiting products before starting.Thank you for taking the time to let us know how your stay went.

10/10 - 훌륭해요

Misty

2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Inocencia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All was wonderful including the breakfast.
2022년 6월에 3박 숙박함
답변 제공: Brent Heyen 님, 2022년 7월 14일
Inocencia, Thank you for your review of our hotel. We are thrilled that you enjoyed your stay, and look forward to you staying with us again.

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 6월에 3박 숙박함

2/10 - 너무 별로예요

Rebecca

별로예요: 청결 상태, 숙박 시설 상태 및 시설
IL traveler
I paid almost $600 for a 3 night stay. When we went to our room I went into the bathroom and there was a mess of blood on the toilet handle, toilet paper handle, door knob, light switches (more than one), the wall. Just a big mess that should have been cleaned by the staff. I travel with cleaning supplies since Covid so I had Clorox wipes to clean it up. I put the information on the "how was your check in" inquiry and the manager said he would be on duty the next day till 3 p.m. I was in and out twice before 3 and there was never a manager at the front desk. Other than the mess which was disgusting to say the least the rest of the room was OK. You can tell though that the cleaning has slacked off again. At first after Covid rooms were pretty clean but they are back to doing only so-so. I would say this room had the sheets changed, put out fresh towels and emptied trash and mabe vacuumed if needed. The furniture was dusty and other noticeable things. They don't have housekeeping on weekends is just fine as long as they have enough towels. I had to go to the front desk to get more. They also do not have big enough trash cans. Miniature not even big enough for overnight if you're having food in. I normally like Staybridge but I will think twice before reserving another one. I won' be returning to Lincoln so won't be staying there but if I was coming back definitely wouldn't stay there. It does need updated. It's a big worn in places and outdated. Wish I had photos.
2022년 5월에 3박 숙박함
답변 제공: Brent Heyen 님, 2022년 6월 9일
Rebecca, First of all, as I mentioned before, I am truly sorry for your experience while staying with us. It should never have happened. As for me not being at the front desk when I said, I actually was, however depending on when you stopped by I could have been away helping another guest, putting away a food order, or any number of things that can draw me away from the front desk. Though I can understand your frustration, and even anger, at my not being right there, I was not intentionally avoiding you. In fact, I really did want to make things right with you. I still do. Either myself, or my General manager would be more than happy to discuss with you what we can to to make this right. I do hope you will callus. Sincerely, Brent Heyen Front Office Manager Staybridge suites Lincoln Northeast

10/10 - 훌륭해요

Alice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 5월에 1박 숙박함
답변 제공: Brent Heyen 님, 2022년 5월 20일
Alice, Thank you for your review of our hotel. I'm glad that you enjoyed your stay with us, and we hope that you will come stay with us again soon.