Dear Mr/Mrs. Dong Nyeok, We are so pleased to get a good review from you, thank you for your time and attention! Our team looks forward to welcoming you again soon!Sincerely,Heru WibowoGeneral Manager

Dear Mr. Jongha, Thank you for taking the time to provide feedback and we were very concerned to hear that you experienced such matters, and please accept our sincere apologies for your experience. We assure you that the points you have highlighted have been addressed internally. We hope that you will give us another opportunity to be of service to you in the future. Warm regards, Pika Indriyati Front Office Manager

Dear Mr. Yong Seob, Thank you for wring back to us regards your last visit to Mercure Jakarta Simatupang. We highly appreciate our guests comments as they help us to improve our service, ensuring that we deliver an experience in line with our guests expectations. It is disappointing to learn though, that your last visit was not one of complete satisfaction. I have shared your feedback with the team to be reviewed. I truly hope that we will have the opportunity to welcome you back to the hotel again on your future visits to Jakarta. Best Regards, Pika Indriyati Front Office Manager

Thank you for your time and the review, wondering if you can share some of your experience with us and how to improve our product and service look forward to have you return to stay with us again in the future

Thank you for your kind review, it is a good score and i will share that to the team, look forward to see you again staying with us in the future sincerely yours

Dear Sir/mam, Our sincere apology if our hotel did not meet your expectation. however we thank you for staying with us and have a nice day

리뷰 작성에 시간을 내 주셔서 감사합니다. 앞으로 다시 만나길 기대합니다.

Dear Reviewer, Thank you for wring back to us regards your last visit to Mercure Jakarta Simatupang. We highly appreciate our guests comments as they help us to improve our service, ensuring that we deliver an experience in line with our guests expectations. It is disappointing to learn though, that accessibility of the hotel was not one of complete satisfaction.I truly hope that we will have the opportunity to welcome you back to the hotel again on your future visits to Jakarta.

Dear Reviewer, We are very delighted to receive such a great feedback! Thank you for your great recommendation! We hope to welcome you again in the future!

Dear Reviewer, We are very delighted to receive such a great feedback! Thank you for your great recommendation! We hope to welcome you again in the future!

Dear Jeongmi, Wow! thank you for the 5 stars! Yes, the traffic can be hideous at times, just like the rest of Jakarta City. But if you have some business to do in our area, then the Mercure Simatupang is the ideal hotel as we are on the top only 40 minutes away from the International Airport. Hope to welcome back soon.

Dear Kim, 정말 감사합니다 Thank you very much for the positive feedback. See you very soon at Mercure Simatupang.

Dear Guest, Thank you for taking the time to share your experience. Nice to see that you have enjoyed your stay with us! Hope to welcome you back soon.

Dear Cavin, 정말 감사합니다 Thank you for this very nice review. I hope you will enjoy your next visit to Mercure Simatupang.

Dear guest, Thank you for taking the time to provide us your feedback. It is through feedback such as yours that we are able to maintain the quality of our service. Warm regards,

Dear Mr. Robin,Thank you for taking the time to tell us about your experience at the Mercure Jakarta Simatupang.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will do some renewal for room and hotel facilities to make sure no problem for next future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Heru Wibowo General Manager

Dear Mr Fook,Warmest greetings from Mercure Jakarta Simatupang. Thank you for choosing our hotel while you stay in Jakarta.We are very grateful for the positive comments you wrote on our hotel platform. Where these positive comments are very useful to motivate all staff to continue to provide the best service for all guests staying at our hotel.We will share to all of our hotel staff regarding your positive comments. We hope that you will continue to choose our hotel on your next planned visit.Thank you for your attention and have a pleasant day.Best regards,Heru WibowoGeneral manager

Dear Mr. Matteo, Warmest greetings from Mercure Jakarta Simatupang. Thank you for choosing our hotel while you stay in Jakarta. We are very grateful for the positive comments you wrote on our hotel platform. Where these positive comments are very useful to motivate all staff to continue to provide the best service for all guests staying at our hotel. In order to keep improving our services, as we noted from your review for our breakfast will improve. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. We hope that you will continue to choose our hotel on your next planned visit. Thank you for your attention and have a pleasant day.Best regards,Heru WibowoGeneral manager

Thank you for taking the time to tell us about your experience at the Mercure Jakarta Simatupang.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We will do some maintenance for bath room facilities to make sure no problem for next future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Heru Wibowo General Manager

Dear Mr. Dorron, Thank you so much for the top 5 Stars! It is an honor for our team to have such a great score. Looking forward to seeing you again in the future!Sincerely, Heru WibowoGeneral Manager

Dear Reviewer, Thank you for taking the time to write on Expedia. We were very concerned to hear that you experienced such matters, and please accept our sincere apologies for your experience. We assure you that the points you have highlighted have been addressed internally. We hope that you will give us another opportunity to be of service to you in the future. Warm regards, Pika Indriyati Front Office Manager