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스테이블 레이크랜드 여행 후기

2 out of 5
스테이블 레이크랜드
4645 N Socrum Loop Rd, Lakeland, FL

이용 후기

5.2
평점 10 - 훌륭해요. 748개 이용 후기 중 97개" "
평점 8 - 좋아요. 748개 이용 후기 중 130개" "
평점 6 - 괜찮아요. 748개 이용 후기 중 141개" "
평점 4 - 별로예요. 748개 이용 후기 중 113개" "
평점 2 - 너무 별로예요. 748개 이용 후기 중 267개" "

5.4/10

청결 상태

6.2/10

직원 및 서비스

4.6/10

편의 시설/서비스

5.0/10

숙박 시설 상태 및 시설

4.8/10

친환경

이용 후기

10/10 - 훌륭해요

Mario

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Inside the rooms are very nice .But if i was someone just passing by and wanted a room suddenly, looking at the building solely passing i might just drive by and not stop .
2024년 4월에 1박 숙박함
답변 제공: Mitch 님, 2024년 4월 18일
Thank you for your feedback! We're glad to hear that you found the rooms to be very nice. We appreciate your observation about the building's exterior and will certainly take it into consideration. We strive to create a welcoming atmosphere both inside and out, and we'll look into ways to enhance the external appeal to ensure that guests passing by feel encouraged to stop and explore further. Your input is valuable to us, and we hope to have the opportunity to welcome you back in the future.

6/10 - 괜찮아요

Glaicon

좋아요: 직원 및 서비스
별로예요: 청결 상태
Check in was easy and quick. Ken, at the reception, was awesome! Friendly and professional. Property location was not the best. Room although clean, smell heavily of smoking.
2024년 4월에 2박 숙박함
답변 제공: Jr 님, 2024년 4월 14일
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

6/10 - 괜찮아요

Brittany

2024년 3월에 1박 숙박함
답변 제공: Mitch 님, 2024년 3월 17일
Hi Brittany, Thank you for your feedback. Your satisfaction is important to us, and we'd like to learn more about how we can improve. Could you please provide us with further details or suggestions on how we can make your next stay more enjoyable? Your insights are valuable, and we're committed to addressing any concerns you may have. Thank you for choosing to stay with us!

4/10 - 별로예요

Terell

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property had roaches, the staff seemed to consist of 1 person.
2024년 3월에 4박 숙박함
답변 제공: Jane B. 님, 2024년 3월 15일
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay . We are taking steps to address any staffing challenges to ensure that our guests receive the level of service they deserve.We appreciate your feedback as it helps us to improve and provide better experiences for our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.

2/10 - 너무 별로예요

Daniel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was in really bad conditions. Room #221 was full of German roaches . Please contact me please
2024년 3월에 1박 숙박함
답변 제공: Jane B. 님, 2024년 3월 15일
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced during your stay in our room. It is unacceptable for our guests to encounter pYour satisfaction is important to us, and we are committed to resolving this matter. Once again, we apologize for the inconvenience, and we appreciate your understanding and cooperation in this matter.

4/10 - 별로예요

Erica

2024년 3월에 1박 숙박함
답변 제공: Jr 님, 2024년 3월 31일
Thank you so much for taking the time to provide your feedback. We apologize again for the inconvenience and would love to know more about what happened. Since it is our priority to ensure our guests' safety and provide you with better service. Please DM us; we'll do our best to make things right. Thank you for staying with us.

2/10 - 너무 별로예요

Marco 님, Spring Valley

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
That was roaches all over the room And the floor was wet everyday , pool was closed all day , no iron . Really really messy . SMH , the worst I’ve ever had
2024년 2월에 3박 숙박함
답변 제공: Jr 님, 2024년 3월 4일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 - 너무 별로예요

Lydmari

가족 여행
I didn’t bother to arrive the property,,, How can be possible that in two different days I tried to contact Front Desk (on regular business hours)? And no answer from them. The hotel did made all charges on arrival day AM, which I don’t mind. What did pissed me off is to be charged in advance for the security deposit… without having arrived to the property. Finally, somebody called me at 11pm to hurry up for arrival… I did not show off. Probably I will lose the total charges… so consider that a donation on my behalf to sustain your operation. Deposit must be returned to my account.
2024년 2월에 3박 숙박함
답변 제공: Mitch 님, 2024년 2월 20일
Thank you for taking the time to provide your feedback and we apologize for the inconvenience. Your feedback is important to us since we're always looking for ways to make our services better. We will be looking closely at what you've said and see how we can improve things in the future. Thank you

4/10 - 별로예요

Abnerys

연인과의 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
El personal bastante amable, pero el hotel Muy sucio. Inseguridad. En la noche mucho ruido alrededor. Piscina sucia. Cuacharachas. Nevera apestaba. Las fotos no son reales, cuarto y baño estrecho. Me siento estafada. Apestaba a cigarro. No pude descansar bien por los ruidos y la Inseguridad.
답변 제공: Mitch 님, 2024년 2월 19일
Gracias por informarnos sobre este problema. La seguridad de nuestros huéspedes es siempre nuestra principal prioridad. Sus comentarios son extremadamente valiosos para nosotros. Analizaremos cómo podemos mejorar las cosas en el futuro. Gracias por estar con nosotros.

6/10 - 괜찮아요

Lanee

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스
It was okay for what it was but the pictures did not look like what they have posted. They expected one floor lamp to light up the whole room.
2023년 12월에 4박 숙박함
답변 제공: Jr 님, 2024년 2월 19일
We apologize once more for the inconvenience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at your words and see how we can improve things. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

10/10 - 훌륭해요

Bonnie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice to be comfortable for a bit.
2024년 2월에 6박 숙박함
답변 제공: Jr 님, 2024년 2월 20일
On behalf of our team, thank you for the positive feedback. It is very appreciated here, and we are pleased that we were able to live up to your expectations. Since it is our top objective to make sure that our guests are comfortable and receive excellent service, your feedback means a lot to us. We appreciate having you as a customer and look forward to serving you again. Thank you for allowing us to serve you.

10/10 - 훌륭해요

Art

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice room. Absolutely no complaints there. The only issue is the amount of cigarette butts outside our room. I know that this is an ongoing problem but it should be taken care of on a daily basis. We have been here for 4 days now and no one has cleaned the parking lot or the cigarette butts. I give 5 stars everywhere except the lot.
2024년 2월에 4박 숙박함
답변 제공: Jr 님, 2024년 2월 6일
On behalf of our team, thank you for the positive feedback. It is very appreciated here, and we are pleased that we were able to live up to your expectations. We're constantly trying to improve our services, so your input is valuable. We'll look closely at your words and see how we can improve things. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Your feedback means a lot to us. We appreciate having you as a customer and look forward to serving you again. Thank you for allowing us to serve you.

10/10 - 훌륭해요

Dean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
New management is working hard.
2024년 1월에 3박 숙박함
답변 제공: Jr 님, 2024년 2월 4일
On behalf of our team, thank you for the positive feedback. It is very appreciated here, and we are pleased that we were able to live up to your expectations. Since it is our top objective to make sure that our guests are comfortable and receive excellent service, your feedback means a lot to us. We appreciate having you as a customer and look forward to serving you again. Thank you for allowing us to serve you.

2/10 - 너무 별로예요

Irrael

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Jr 님, 2024년 1월 11일
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us; we'll do our best to make things right. Thank you for staying with us.

4/10 - 별로예요

steven

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 6박 숙박함
답변 제공: Jr 님, 2024년 1월 1일
Thank you so much for taking the time to provide your feedback. We apologize again for the inconvenience and would love to know more about what happened. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Please DM us; we'll do our best to make things right. Thank you for staying with us.

2/10 - 너무 별로예요

Marcy

가족 여행
별로예요: 편의 시설/서비스
Good luck finding anyone at front desk doors usually locked no hours posted. Roach infestation. Electric would go off whenever we would use the microwave. Is a cheap place to stay but don’t expect Anything extra at all! It’s not a regular hotel!!!!!!!!
2023년 11월에 2박 숙박함
답변 제공: Mitch 님, 2023년 11월 11일
Dear Marcy, Thank you for taking the time to provide your feedback and we apologize for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We will be looking closely at what you've said and see how we can improve things. Thank you for staying with us.

2/10 - 너무 별로예요

Katelyn

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very dirty and not worth any penny spent. Roaches and termites all over, my feet were black after walking on the floors, dirty towels, broken appliance and fixtures. Mold and water damage. Parking lot destroyed and full of potholes. Staff was never at desk and never answered calls. Fridge was not working so all our food went bad. We had to leave early for a family death and the reservation desk refused to refund me. Worst place ever.
2023년 10월에 2박 숙박함
답변 제공: JR 님, 2023년 10월 22일
We apologize once more for the inconvenience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

2/10 - 너무 별로예요

Wanda 님, bronx

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
As soon as I arrived to the area and mind u it was day time, I felt very uncomfortable and unsafe. When I finally went to the room to sleep I had to leave because there was bugs on the bed and floor.
2023년 10월에 7박 숙박함
답변 제공: Mich 님, 2023년 10월 13일
Thank you for bringing this issue to our attention. The safety and security of our guests is always our top priority. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope you will see the improvement and enjoy your time with us.

8/10 - 좋아요

Susannah

2023년 10월에 5박 숙박함
답변 제공: Mitch 님, 2023년 10월 13일
Thank you for the positive feedback, it means a lot to us. We're constantly trying to improve our services, so your input is valuable. Thank you for staying with us.

8/10 - 좋아요

Janet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: JR 님, 2023년 10월 11일
Thank you for the positive feedback, it means a lot to us. We're constantly trying to improve our services, so your input is valuable. Thank you for staying with us.

2/10 - 너무 별로예요

Marcy

2023년 9월에 7박 숙박함
답변 제공: JR 님, 2023년 10월 24일
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Since it is our first priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Please DM us; we'll do our best to make things right. Thank you for staying with us.

8/10 - 좋아요

Jaime

2023년 9월에 3박 숙박함
답변 제공: JR 님, 2023년 10월 22일
Thank you for the positive feedback, it means a lot to us. We're constantly trying to improve our services, so your input is valuable. Thank you for staying with us.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Most Horrible Thing Ever Experienced
This was my first time in Tampa, I flew from Washington State for almost 7 hrs. After getting in I had to do a bunch of things including getting my rental etc. So I was TIRED, I saw that they had early check in options available and I wanted to take advantage of that since it was 7 something in the morning and my check in according to them will be 4pm. When I went to the property first thing I noticed that this place was really RUN DOWN. Looks NOTHING LIKE THE PHOTOs. It was a mess, garbage everywhere, people outside smoking, it was so scary. A bunch of guys there shirtless just hanging around smoking at their doors. I then went to find the front office, which was locked and look like it had been out of service. It was a horrible mess inside. I went back to my car and sat until 12 midday, went back to the reception desk DOORS STILL CLOSED. No worker on property AT ALL. There was a number to call, I CALLED AND CALLED AND CALLED. No one picked up. At this point I was exhausted and drained, I asked someone about the front desk and his response was they don’t come here on weekends. I’m like what?! Anyways I called HOTELS.com and told them my issue they tried calling the property and to know avail. Sent emails and no response. It was a MESS. That place is so run down by my experience I WOULD NOT RECOMMEND A SOUL. They are unprofessional to say the least. DO NOT GIVE THEM YOUR MONEY. I paid for 4 nights didn’t stay there didn’t check-in and they refuse to give me ANYTHING.
2023년 9월에 4박 숙박함
답변 제공: Jr 님, 2023년 9월 24일
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

8/10 - 좋아요

kelly

After viewing some reviews about the property I was a bit apprehensive about staying there. But upon arrival and checking in, my room was clean and bug free. Not even a fly or ant anywhere. The office area was under construction as well as some areas on the property. The only negative I have is the musty odor coming from the A/C unit in the room. The maintenance crew were helpful and friendly. Helped me out with the tv remote which turned out not to be the correct one for that tv.
2023년 9월에 4박 숙박함
답변 제공: Jr 님, 2023년 9월 19일
On behalf of our team, thank you for the positive feedback. It's well appreciated here, we're happy we met your expectations and it means a lot to us. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

8/10 - 좋아요

Claudio

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Falta de mantenimiento a los cuartos
2023년 9월에 3박 숙박함
답변 제공: JR 님, 2023년 9월 9일
Muchas gracias por tomarse el tiempo de brindarnos sus comentarios y nos disculpamos una vez más por el inconveniente. Intentamos constantemente mejorar nuestros servicios, por lo que sus comentarios son valiosos. Examinaremos detenidamente lo que ha dicho y veremos cómo podemos mejorar las cosas. Gracias por estar con nosotros.

6/10 - 괜찮아요

Richard

좋아요: 직원 및 서비스, 객실의 편안함
toilet leak,
2023년 9월에 3박 숙박함
답변 제공: JR 님, 2023년 9월 9일
We apologize once more for the unpleasant experience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure the safety of our guests and to provide you with better service, we always check into the issues raised. Thank you for staying with us.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sketchy and skunky
Front desk is never staffed. Room was not very clean and stunk like marijuana. Very sketchy place.
2023년 8월에 3박 숙박함
답변 제공: Mitch 님, 2023년 9월 2일
Thank you for taking the time to share your experience with us. We take guest feedback very seriously, and it is disconcerting to hear that you did not enjoy your stay with us. What you described certainly does not meet the standard we set forth, and I am truly sorry that we did not meet your expectations. Should you have any issues in the future you may call or text our Guest Service Agents to better assist you. Thank you for staying with us.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don't Know Where to Start
Don't even know where to start. I have never stayed in a hotel that was even close to being as terrible on all aspects of my stay as here. Supposed to stay 2 nights, left after the first night, I forfeited my second night due to the terrible conditions and registered at another hotel. I had to wait three hours for my room to be cleaned for me to occupy. When I was finally given the room it was a sloppy mess: the floor was still dirty and sticky everywhere, the bathroom floor was soaking wet with pubic hairs all over the floor, the toilet would not stop running, the coating on the bathtub was peeling off the entire tub, only three small lights in bed area with one of the lamp bulbs burnt out, and the worst aspect was there were roaches everywhere, I killed 7-8 during the time I was there...Tuesday night thru Wednesday at 2 PM when I left. There were more that got away from me. There were numerous people actually living there for extended time that seemed to be on some kind of assistance program. They did not bother me but they were just hanging around the building and parking lot area at all hours. I did not have a very secure feeling at all. Very understaffed and disorganized not able to handle the daily operations without a lot of confusion. I will have nightmares of this place for some time to come. Sleep in your car if necessary before you decide to sleep at this place!
2023년 8월에 2박 숙박함
답변 제공: Mitch 님, 2023년 9월 2일
Thank you for taking the time to share your experience with us. We take guest feedback very seriously, and it is disconcerting to hear that you did not enjoy your stay with us. What you described certainly does not meet the standard we set forth, and I am truly sorry that we did not meet your expectations. Should you have any issues in the future you may call or text our Guest Service Agents to better assist you. We will use this feedback to make us better and to ensure this doesn’t happen again. Thank you for staying with us. We hope you have a great rest of your day!

6/10 - 괜찮아요

Jason

2023년 8월에 7박 숙박함
답변 제공: Mitch 님, 2023년 9월 2일
Thank you for taking the time to share your experience with us. Your experience in our property is our topmost priority. Can you please provide further feedback on the basis of your rating? Without your feedback, we would not be able to continue to strive for excellence. We hope you have a great rest of your day!

2/10 - 너무 별로예요

Emily

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
dont go there, save your $$
2023년 8월에 2박 숙박함
답변 제공: Mitch 님, 2023년 9월 2일
Hello Emily, Thanks for sharing your valuable feedback! Is there anything in particular that you didn't like? We'd love to know more. Thank you for staying with us!

8/10 - 좋아요

Kenson

좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The room could use some work and they was roaches in the room…
2023년 8월에 12박 숙박함
답변 제공: Mitch 님, 2023년 9월 2일
We are so sorry to learn that you did not find the room to your satisfaction. We strive to provide the best service to our guests, but we fall short of the same sometimes. Thank you for taking the time to share your experience with us. Without your feedback, we would not be able to continue to strive for excellence. We hope you have a great rest of your day!

10/10 - 훌륭해요

Anita

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms are spacious and very quiet and great staff and nice pool and in house laundry mat so it's great experience
2023년 8월에 9박 숙박함
답변 제공: Mitch 님, 2023년 8월 28일
Hi Anita, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. We hope to see you soon.

2/10 - 너무 별로예요

Francisco

2023년 8월에 5박 숙박함
답변 제공: Mitch 님, 2023년 9월 2일
Hi Francisco, your experience in our property is our topmost priority. Can you please provide further feedback on the basis of your rating? We'd love to know more. Thank you for choosing Stayable Suites and we hope to see you soon.

2/10 - 너무 별로예요

Germarie Pietri

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No lo recomiendo
2023년 8월에 5박 숙박함
답변 제공: Jr 님, 2023년 8월 9일
Thanks for sharing your valuable feedback! Is there anything in particular that you didn't like? We'd love to know more.Thank you for staying with us.

2/10 - 너무 별로예요

William

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 5박 숙박함
답변 제공: Jr 님, 2023년 8월 7일
Thank you for taking the time to leave your feedback! We're sorry to hear that you had a bad experience and would love to know more about what happened. Please DM us, and we'll do our best to make things right

6/10 - 괜찮아요

MAS

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2023년 7월에 8박 숙박함
답변 제공: MS 님, 2023년 8월 6일
Hello there, your experience in our property is our topmost priority. Can you please provide further feedback on the basis of your rating? Thank you for choosing Stayable Suites and we hope to see you soon.

2/10 - 너무 별로예요

matthew

2023년 7월에 6박 숙박함
답변 제공: JR 님, 2023년 8월 27일
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us, and we'll do our best to make things right. Thank you for staying with us.

4/10 - 별로예요

BOUNCHANH

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 3박 숙박함
답변 제공: J. 님, 2023년 8월 4일
We are so sorry to hear that your stay didn't go as planned. Thank you for taking the time to share your experience with us. Without your feedback, we would not be able to continue to strive for excellence. We hope you have a great rest of your day!

8/10 - 좋아요

Phillip

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A little run down but not to bad.
2023년 7월에 12박 숙박함
답변 제공: J. 님, 2023년 7월 31일
We are so glad you enjoy your stay! We hope to see you again. Have a great day!

2/10 - 너무 별로예요

Tambril

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 3박 숙박함
답변 제공: Management 님, 2023년 7월 8일
Hi, I am sorry you were unhappy with your stay. May I ask what issues you had? You extended your stay beyond what you originally booked and you made no complaints to the front desk nor to management. I see you have also stayed with us a couple of times in the past. We appreciate the repeat business. I hope you will give us another chance.

8/10 - 좋아요

STEPHEN

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was busy and lots of people booked for the week, but went smoothly and didn't have any issues.
2023년 6월에 7박 숙박함
답변 제공: J. 님, 2023년 7월 3일
We are so glad you enjoy your stay! We hope to see you again. Have a great day!

6/10 - 괜찮아요

Haley

가족 여행
좋아요: 숙박 시설 상태 및 시설
It wasn’t the worst motel I’ve stayed at. They however don’t offer housekeeping unless you want to pay extra for it. Their pool also isn’t available
2023년 6월에 3박 숙박함
답변 제공: J. 님, 2023년 6월 28일
We are so sorry to hear that your stay didn't go as planned. Thank you for taking the time to share your experience with us. Without your feedback, we would not be able to continue to strive for excellence. We hope you have a great rest of your day!

2/10 - 너무 별로예요

Anthony

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
This is the hotel where people live. Kids were screaming all down the halls and trying to open doors. The pool was closed due to black mold but didnt know that until someone told me that lives there. There was no staff there at 10 am when i wanted to check out and the number they give you to call no one answered. Absolutely worst hotel I have stayed at
2023년 6월에 4박 숙박함
답변 제공: Manager 님, 2023년 6월 27일
I’m sorry you were unhappy with your stay. Yes, this is an extended stay hotel and we have a lot of long term guests. We got no reports of children running, screaming and trying to open doors or we would have come to remedy the issue. I apologize you experienced this. It certainly isn’t the norm. Our pool is clean and new. It is closed because we are waiting for it to be inspected by the county in order to reopen it. We just had it resurfaced and an inspection is required for it to be open. I know that is disappointing, it will be open any day now. Our lobby is open at 9am everyday except for Sunday when it is closed. If no one was in the lobby they are out on the property assisting a guest and will he right back. I apologize you didn’t get an answer. Please know I will look into these issues and address them and this is not the norm and we want our guests to be happy.

6/10 - 괜찮아요

Brittany

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Staff is never at desk
2023년 6월에 6박 숙박함
답변 제공: J. 님, 2023년 6월 27일
We are so sorry to hear that your stay didn't go as planned. Thank you for taking the time to share your experience with us. Without your feedback, we would not be able to continue to strive for excellence. We hope you have a great rest of your day!

2/10 - 너무 별로예요

Stephon

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No pool… watched a man clean it everyday never opened it. Was told I had to pay for trash bags, toilet paper, wash my own linens and towels (was charged less to wash them myself rather than pay $10 for them todo it) box spring held together with particle board bottom line if the customer service doesn’t get you the permanent residents will *NOT RECOMMENDED FOR LONG STAYS***
2023년 6월에 10박 숙박함
답변 제공: Manager 님, 2023년 6월 27일
I apologize you were unhappy with your stay. To address some of your issues; Our pool was recently resurfaced and we are awaiting inspection from the county for it to be opened. As you saw, we clean it daily and keep it very nice. As soon as the inspector comes out we will open our pool, that will be any day now. As for not providing toilet paper or trash bags…we are a limited services extended stay hotel. Most of our guests stay a month or more. Many are on 6 month leases. It is stated on our booking page here and in the email that is sent out after booking that we are a limited services hotel. Linen exchange and housekeeping are provided for a fee when requested. We have laundry services on site so that linens can be laundered for a very affordable price.

8/10 - 좋아요

Norman

2023년 6월에 3박 숙박함
답변 제공: MS 님, 2023년 6월 22일
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

2/10 - 너무 별로예요

Robert

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bad choice
The place was terrible it was not like it looked like on the pictures totally opposite under construction uncomfortable pool was closed under renovations and I got bed bugs and had to go to the hospital so it was a terrible trip
2023년 6월에 7박 숙박함
답변 제공: Jr 님, 2023년 6월 20일
We apologize for the terrible experience, and we appreciate your feedback. Since it is our first priority to ensure the safety of our guests and to provide you with better service, we always check into the issues raised. Thank you for staying with us.

10/10 - 훌륭해요

Samantha

Very clean and great location!
2023년 6월에 6박 숙박함
답변 제공: J. 님, 2023년 6월 19일
We hope to see you again. Have a great day!

2/10 - 너무 별로예요

Patrick

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
total scam for real.
I showed up at 11pm to check in late after travel. What I found was a seemed like an abandoned motel turned crack/meth house. There were tweekers and seemingly homeless people wandering around the building. A lot of the rooms were boarded up and clearly inhabitable. The office was closed. And looking through the window, it was evident that a demolition was started at some point, probably due to mold infestation but was never completed. NO construction materials were i sight, so clearly no repairs were underway. The door was locked and the phone went straight to voicemail. So I was never able to check in. Unfortunately, I had prepaid, and the hotel is not refunding my money. I cant get hotels.com to respond to me so now I'll be forced to file a chargeback with my bank to get my money back. I had to scramble ariund for hours trying to find a decent hotel to stay in since it was the middle of the night by tge time I gave up on getting a response from the hotel or actual help from hotel.com. Dont believe the photos. I have actual photots of the actual property. The ones you seem are either decades old or doctored up. This place is a total scam for real.
2023년 6월에 3박 숙박함
답변 제공: Jr 님, 2023년 6월 18일
We apologize for the terrible experience, and we appreciate all of your feedback. Since it is our first priority to ensure the safety of our guests and to provide you with better service, we always check into the issues raised. Thank you for staying with us.

4/10 - 별로예요

Willie

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy poca higiene en el interior y en los alrededores
2023년 6월에 3박 숙박함
답변 제공: Kai 님, 2023년 6월 7일
Gracias por tus comentarios. Nos estamos tomando esto en serio para servir mejor a nuestros huéspedes.