로비

로드웨이 인 아델란토 US 395 여행 후기

2 out of 5
로드웨이 인 아델란토 US 395
11625 Lawson Ave, Adelanto, CA

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 507개 이용 후기 중 191개" "
평점 8 - 좋아요. 507개 이용 후기 중 159개" "
평점 6 - 괜찮아요. 507개 이용 후기 중 69개" "
평점 4 - 별로예요. 507개 이용 후기 중 31개" "
평점 2 - 너무 별로예요. 507개 이용 후기 중 57개" "

8.0/10

청결 상태

7.8/10

직원 및 서비스

6.4/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

5.0/10

친환경

이용 후기

6/10 - 괜찮아요

Tae Hyung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
아쉬운점
아담한 느낌은 들지만 욕실 특히 화장실이 작아요
2018년 1월에 2박 숙박함
답변 제공: Bina B 님, 2018년 3월 21일
Dear Hyung, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We appreciate and value your feedback. Sincerely, Bina

6/10 - 괜찮아요

Yeongsoo

Can't understand the high scores on the reviews
We had booked a room for 3, but then, they told us that we had to pay 10 more dollars because we only booked a room for 2... The person at the reception desk was kind but her pronounciation was very hard to understand for foreigners like me. the breakfast was very simple...but I think you get what you paid for... I can't understand why it's score is very high on the reviews... I wouldn't stay here next time...
2017년 12월에 1박 숙박함
답변 제공: Bina B 님, 2018년 2월 27일
Dear Yeongsoo, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are sorry you had hard time understand our front desk personnel. We will continue to improve our quality of service to ensure that we are exceeding our guests expectations. Your feedback is very important to us and we can assure you that will use this information to do everything possible to create an enjoyable experience for each of our guests. Sincerely, Bina

10/10 - 훌륭해요

Hyunuk 님, 대전

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good price
가격대 성능비 괜찮습니다. 우연찮게 차가 고장나서 하루 머물렀습니다. 일요일 저녁 숙박이라 거의 손님이 없이 머물렀는데 약간 썰렁하긴 했는데 편하게 자고, 아침에 간단하게 제공된 아침식사를 하였습니다. Thank you~
답변 제공: Suresh 님, 2015년 4월 4일
Dear Valued Guest: Thank you for staying and highly rating our property. Suresh P. Manager

10/10 - 훌륭해요

TRAON

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Manager is great and gave us top tier service
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello TRAON,We are delighted to hear that you had a positive experience with our manager during your stay. Our team strives to provide exceptional service to all our guests. Your feedback is greatly appreciated and we look forward to welcoming you back in the future.

6/10 - 괜찮아요

Eva

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bed looked dirty wouldn’t stay again
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 7일
Hello Eva,We apologize for any concerns during your stay. We value all feedback to improve our services for future guests' satisfaction. Your comments have been noted for our review process. Thank you for sharing your experience with us.

4/10 - 별로예요

Craig

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The room that I stayed in they were things that needed to be fixed repaired like the chair at the table wheels were missing people was just a hole with tissue stuck in it drawers had gang writing in it shower knob falls off takes 5 to 10 minutes for hot water to heat up. And had to go back three times to get the key remagnetized
2024년 3월에 7박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Craig, We appreciate you sharing your feedback with us regarding your recent stay. Rest assured, we have noted your comments and will address the maintenance issues accordingly to enhance the guest experience. We value your input and strive to improve our services for future guests.

2/10 - 너무 별로예요

Vincent Alexander

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Didn’t have our room ready and was over booked.
답변 제공: Manager 님, 2024년 3월 27일
Hello Vincent Alexander, We apologize for any inconvenience this may have caused. Your feedback is valuable for improving our services. We recommend contacting management directly to address your concerns further.

4/10 - 별로예요

robert

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스
The room smelled. We sprayed a little perfume and cologne to make it better!
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 14일
Hello robert, Thank you for sharing your feedback with us. We appreciate you taking the time to inform us about your experience during your stay. We always aim to provide a comfortable environment for our guests and will address this concern with our housekeeping team for further improvement.

2/10 - 너무 별로예요

Lindsey

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I stayed here from feb 23rd to the 25th. The room smelled like month old stale cigarettes. We went to apple valley for a few hours and when we came back, there was a water bubble in the corner wall above the sink & due to that, it was leaking water for hours. It finally ruptured during us sleepingand the sink and counter was covered in water. The light outside of the bathroom was also broke.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 28일
Hello Lindsey, We apologize for the issues you encountered during your stay. Your feedback is valuable as it helps us improve our services. Please contact our management team directly to address your concerns further. Thank you for bringing this to our attention.

2/10 - 너무 별로예요

Marichui

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was sketchy restroom had stains on the walls curtains were stained and bed had burn stains as well also room had an unpleasant smell
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 28일
Hello Marichui, We appreciate your feedback regarding the conditions of your room and will share this with our housekeeping team for review. Ensuring a comfortable stay for all our guests is our top priority, and we apologize for any inconvenience you experienced. We encourage you to reach out to our management team directly to further discuss your concerns.

2/10 - 너무 별로예요

Diane

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Shower did not work in my room so I had to leave without taking one. They only took a few dollars off the bill. Place is a dump!!!!
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello Diane,We apologize for the inconvenience you experienced during your stay with us. We encourage guests to reach out to our management team directly to address any concerns so we can ensure a more positive experience in the future.

10/10 - 훌륭해요

Holly

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet and comfortable.
2024년 1월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 28일
Hello Holly,Thank you for your review! We're delighted to hear that you enjoyed the quiet and comfortable atmosphere during your stay with us. We strive to provide a peaceful environment for our guests to unwind and relax. We appreciate your feedback and hope to welcome you back again soon for another enjoyable stay.

2/10 - 너무 별로예요

Maria

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel was horrible I was given a room that smelled like smoke it was very strong and my TV didn’t even work…
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello Maria,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. We understand the importance of a comfortable room and are sorry if the smell of smoke and TV issue affected your experience. Guest satisfaction is our priority, and we encourage you to reach out to our management team directly to further discuss your concerns.

2/10 - 너무 별로예요

kaalyl

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello kaalyl, We apologize for any inconvenience you may have experienced during your stay. Please feel free to reach out to us directly with any feedback and we will do our best to address your concerns. We value your input and hope to have the opportunity to make it up to you in the future.

2/10 - 너무 별로예요

Joseph

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 2일
Hello Joseph, We're sorry to hear that your experience at our hotel was not up to your expectations. We value your feedback and encourage you to reach out to us directly so that we can address any concerns you may have had during your stay. We appreciate your understanding and hope to have the opportunity to make it up to you in the future.

2/10 - 너무 별로예요

micaela

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There were bed bugs and roaches in the room......do not recommend
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Hello micaela,Thank you for bringing this matter to our attention. We take all guest feedback seriously and apologize for any inconvenience you may have experienced during your stay. We strive to provide a clean and comfortable environment for our guests. Please reach out to our management team directly to discuss your concerns further.

8/10 - 좋아요

Carla

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
It was a bigger room than the 4 queens in Vegas. Didn’t like complimentary toiletries. Soap was stinky. No hot water, light over vanity was burnt out. Other than that I would recommend it.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 29일
Hello Carla,We appreciate your recommendation of our hotel. We apologize for any inconvenience you experienced with the complimentary toiletries, soap, hot water, and the light over the vanity. Your feedback will be shared with relevant departments to ensure improvements are made. We value your feedback and hope to welcome you back in the future for a more enjoyable experience.

6/10 - 괜찮아요

Amanda

별로예요: 객실의 편안함
Motel of requirement
Honestly, for what it was — a motel when a bed was absolutely required — it was fine. Sure the room smelled of old cigarette smoke and disinfectant, and one of the locks was busted, and there were no outlets anywhere near the bed, and the pillows were probably as old as the motel, it served its purpose.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 28일
Hello Amanda, Thank you for sharing your feedback with us. We appreciate your understanding that our property is a motel and not a luxury hotel. We apologize for any inconvenience caused by the odor and lock issue. We value your input and will share it with our team for improvement. Should you have any further concerns, please feel free to reach out to our management. We hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Stien 님, Westland

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Antonio the manager is the man - he’s always there to help and gets the job done there staff is nice amazing keeps a warm smile and cleans the room to the tea this would be my number 1 choice if I have to revisit Adelanto.
2023년 11월에 28박 숙박함
답변 제공: Manager 님, 2023년 12월 29일
Hello Stien,Thank you for taking the time to share your positive experience at our hotel. We're glad to hear that Antonio's exceptional service made a lasting impression on you. Our team takes pride in providing friendly and accommodating service to our guests. We appreciate your kind words and we hope to welcome you back to our hotel in the future.

10/10 - 훌륭해요

Nicole

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 23일
Hello Nicole,Thank you for choosing our hotel for your recent stay! We're thrilled to hear that you had an outstanding experience with us. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We can't wait to welcome you back!

2/10 - 너무 별로예요

Teresa

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 19일
Hello Teresa, We're sorry to hear that your recent stay with us did not meet your expectations. We encourage you to reach out to our hotel directly with any feedback you may have so that we can address any concerns and improve our services. We value your input and appreciate the opportunity to make things right.

10/10 - 훌륭해요

LACY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good place to stay
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 22일
Hello LACY,Thank you for choosing our hotel for your recent stay! We're delighted to hear that you found our establishment to be a good place to stay. Your kind words are greatly appreciated. We hope to have the pleasure of welcoming you back in the future for another enjoyable experience.

2/10 - 너무 별로예요

Diana

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
We moved rooms 3 times. The rooms are extremely dirty. They all smell like smoke even the no. Smoking rooms. The bed covers have cigarette burns and it was just bad. We kindly asked for another room and the staff was very nice and tried to accommodate. Unfortunately, all rooms were badly cleaned. Will never stay again.
답변 제공: Manager 님, 2023년 11월 8일
Hello Diana,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay with us. We appreciate your acknowledgment of our staff's efforts to accommodate your requests. Please be assured that we take cleanliness very seriously and we will review your comments with our housekeeping team to ensure improvement. We hope you will give us another opportunity to provide you with a more pleasant experience in the future.

4/10 - 별로예요

Cheryl

가족 여행
Disappointed this time
Our stay was okay until we got up Sunday morning at 4:00am and found out the shower did not work. Two adults that had been out in the desert for four hours the day before and were heading back out there with no way to shower to start our day. To say we were not happy is an understatement. We have been staying at this hotel for a couple of years, several times a year and the condition of the hotel just from July to October was surprisingly disappointing. I am not sure what we will do next year especially given the rates went up almost 25.00 over the summer.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 26일
Hello Cheryl,We apologize for the inconvenience you experienced with the shower. Please accept our apologies for the disappointing condition of the hotel. We value your loyalty and would like to discuss your concerns further.

10/10 - 훌륭해요

Marcia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello Marcia,Thank you for your excellent rating! We are thrilled to hear that you had a great experience at our hotel. We hope to welcome you back soon!

8/10 - 좋아요

Ezequiel

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 8일
Hello Ezequiel,Thank you for taking the time to share your rating with us. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

2/10 - 너무 별로예요

Pam

출장 여행, 반려동물 동반 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was in a very bad area, was afraid the pickup would either be broken into or else gone in the morning. Slept on top of the blankets with clothes still on. Management was very unfriendly. Should of had a tent with a heater, would have slept better.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 16일
Hello Pam, We apologize for any inconvenience you faced during your stay. Your feedback is important to us and we will address your concerns with the management team. Thank you for bringing this to our attention.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stayed for business. Nothing fancy. Bed and shower. Works for me!
2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 27일
Dear Guest,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

2/10 - 너무 별로예요

Jessica

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 28일
Hello Jessica, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

4/10 - 별로예요

Travis

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The place had twekers walking around their was a guy that was looking in the hotel windows . Some guy was trying to open our window of our hotel room . The clock in our room was shorting out same with the tv. The ac didnt even work that well I adked for a discount the next day the guy said no
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 14일
Hello Travis, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 - 너무 별로예요

Irma

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No me gusto muy mal servicio
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 14일
Hello Irma, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever returned to the area, we would like to invite you back for another stay.

6/10 - 괜찮아요

angelica

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
You can hear thru everything. The laundry needs an update. we had an ironing board but no iron which I really needed. The light fixture was not working but the gentleman at the office was nice enough to fix it for us.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 13일
Hello angelica, Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made. I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

2/10 - 너무 별로예요

Maria

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 9일
Hello Maria,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 - 훌륭해요

Mario

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was okay , but it could be better .
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 7일
Hello Mario,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. We hope to see you again in the future.

2/10 - 너무 별로예요

Yeymi

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 4일
Hello Yeymi, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 - 좋아요

Christopher 님, Huntington Beach

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Fast check in. Clean room
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 15일
Hi Christopher,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, appreciate our fast service and we hope to have the pleasure of hosting you again soon.

8/10 - 좋아요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
8/10 for value
8/10 for value No frills crash pad. Good service.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 28일
Hello Matthew,Thank you for your review and comments regarding our service and also our value. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

8/10 - 좋아요

Cheryl

가족 여행
좋아요: 직원 및 서비스
Gets the job done!
The room was clean and serviceable. The linens are aged and getting threadbare. the manager was able to make a late change to our room needs a few days before checking in. We did have to ask for the extra towel set as there were three of us in the room instead of two. No access to lobby when we checked in so I was standing out in very windy conditions trying to sign the paperwork through the pass through window.... that was annoying
2023년 5월에 2박 숙박함
답변 제공: Manager 님, 2023년 5월 25일
Hello Cheryl,It means so much to have earned your business. We appreciate the feedback regarding our room as well as our access. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

4/10 - 별로예요

Joe

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 9일
Hello Joe, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 - 좋아요

Maryann

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Amazingly quiet just off highway
I’ve stayed at this hotel a few times. It is just off the highway but amazingly quiet. It’s an older building that has been updated some. People are nice, place is clean and lots of room.
2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 4월 28일
Hello Maryann,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

10/10 - 훌륭해요

ROCHELLE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 4월 18일
Hello ROCHELLE,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

2/10 - 너무 별로예요

Monica

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel room I was given was not clean at all, the towels were dirty and the room smelt like cigarettes I couldn’t sleep
2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 4월 16일
Hello Monica,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

2/10 - 너무 별로예요

Bryler

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 4월 9일
Hello Bryler,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Stay
No complaints - comfortable
2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 4월 7일
Hi Michael,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

8/10 - 좋아요

Lyndsi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was good surprised at how quite it was ,I'll be staying here again
2023년 3월에 1박 숙박함
답변 제공: Manager 님, 2023년 3월 15일
Hello Lyndsi,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

8/10 - 좋아요

Lixin

답변 제공: Manager 님, 2023년 11월 7일
Hello Lixin,Thank you for sharing your review! We appreciate your feedback and are glad to hear that you enjoyed your stay overall. We apologize for the issues you experienced during your visit and will share your comments with our team for improvement. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

4/10 - 별로예요

miguel

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
El cuarto olia a cigarro el calenton no servia la tv no servia muy mala experiencia
2022년 11월에 1박 숙박함
답변 제공: Manager 님, 2022년 11월 29일
Hello miguel, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

2/10 - 너무 별로예요

Sheri Leigh

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
BeAware!
Upon checkin there was a large group on the balcony being very loud while cars were racing in and out of the property. the manager said they have a sick person in the hospital.... really? I asked for a ADA room due to mobility issues and ended up on the top floor with no elevator. The room is "C" rated and should have the health permit pulled. The chair was covered in refried beans, spoiled milk etc., staining the cabinet by the fridgerator, cigarette burns in the bed spread, non working hair dryer and a sink that doesn't drain. Late nite what do you do? Had to stay due to early work and lack of hotels in the area. We fixed the curtins so no one could see in. The beds are probably 20 years old as well and running hot water the valve screaches so loud you couldn't hear yourself think. When I asked the next morning about it the manager said no one told him, I stated it is ultimately his responsibility for the condition along with the cleaning crews. FYI there is no breakfast as well... NOT WORTH $132.00
2022년 10월에 1박 숙박함
답변 제공: Manager 님, 2022년 11월 3일
Hello Sheri Leigh,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

4/10 - 별로예요

Rita

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room overall was very dirty.
2022년 10월에 1박 숙박함
답변 제공: Manager 님, 2022년 10월 19일
Hello Rita, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

2/10 - 너무 별로예요

Steve

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 1월 14일
Hello Steve,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.