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Reviews of Elephant Hills Resort

4 out of 5
Elephant Hills Resort
328 Parkway Drive, Victoria Falls

Reviews

8.2

Very Good

Rating 10 - Excellent. 113 out of 284 reviews" "
Rating 8 - Good. 109 out of 284 reviews" "
Rating 6 - Okay. 42 out of 284 reviews" "
Rating 4 - Poor. 12 out of 284 reviews" "
Rating 2 - Terrible. 8 out of 284 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Traveled with group
Great place to stay. Facilities were top notch, staff helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the most modern, but more than makes up for that with full guest services, cleanlines, and friendly and helpful staff! Going back.
Stayed 6 nights in Mar 2024

10/10 Excellent

Kim

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Rory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff. Has everything you need except airport thansfers ($30 pp each way !) Golf course requires more attention but still playable.Probably try another of many available hotels in Vic Falls, next time.
Stayed 4 nights in Dec 2023

8/10 Good

Linda

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

8/10 Good

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Patrick

Liked: Property conditions & facilities
I had a bad room experience.. lights didn’t work, water everywhere with shower and it didn’t drain, toilet kept running, air conditioner very noisy, connecting room noisy at 6:15 am and the connecting door banged. At around 11:00 pm I thought someone was breaking into the room Difficulty getting room change and your machines wouldn’t accept my credit card … it was fine the night before
Stayed 1 night in Nov 2023

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Service by reception Witness is outstanding. We booked two twin beds room but not available when we checked in. He offered to add one bed to our room and then changed to another room next day. Customer relation manager also sent a fruit basket and a bottle of wine next day. Service is outstanding.
Stayed 3 nights in Aug 2023

10/10 Excellent

sekhar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

2/10 Terrible

Dr N K Kirimi

Stayed 2 nights in Feb 2023

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service
bayhtubs extremely slippery need safrty treadsin tubs to prevent falling during shower. My husband was taking a shower and slipped bruising his backside
Stayed 2 nights in Apr 2023

8/10 Good

Willem JS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

Langton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable festive season in Victoria Falls
It was a perfect stay, good value for money. The staff were cautious and always available.
Stayed 3 nights in Dec 2022
Response from Nancy on Jan 24, 2023
Dear Langton Thank you so much for the feedback which we value so much.We are glad to know that your stay with us was perfect.We look forward to hosting you again in the near future.Kind regards,

4/10 Poor

Robertson

Liked: Cleanliness
Disliked: Staff & service
I liked the golf course although the hotel is not doing much to advertise the golf course to the tourist , out of the hundreds of the people booked at hotel on the 24th only 2 people from the hotel played , the rest were locals 2) the hotel could have organized better entertainment that does not affect those who don’t like loud music , however loud music was played on the 24th and 25th Dec disturbing those who needed to rest . Considering the hotel talks a lot abt preserving nature and the animals I feel the animal kingdom was invaded and disturbed by such loud music and the hotel compromising on their own values . 3) parking was poorly oganised and visitors ended up parking way far from the hotel risking being attacked by roaming animals at nite as the lighting in the garden is dull and poor. 4) most members of the staff were not aware of certain processes and procedures and ended up saying the wrong things or misleading customers , training to deal with crowds and knowing what to say or refer upwards when in doubt wld help 5) too many trainees and hired waiters who did understand the operations and how to serve the customers was a big challenge tonthe customer experience, again this could have avoided by preparing and equping the waiters
Response from Nancy on Jan 24, 2023
Dear Robertson Thank you so much for the feedback.We have taken note of your areas of concern and we will work on the highlighted issues to ensure we deliver seamless services that meet our guests' expectations.Kind regards,

10/10 Excellent

Cleopas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

4/10 Poor

Verified traveler

Stayed 3 nights in Sep 2019
Response from Ele Hills on Nov 9, 2019
Thank you for the feedback. We are however worried by the rating being so low. Could you kindly inform us as to what the exact problem so that we may be above to rectify the issues and make your stay more comfortable. We look forward to hearing from you whilst you are still at the hotel.

10/10 Excellent

Mike, Florida

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and good location in Victoria Falls, not very far cab ride from town. Nice spacious room. We only stayed overnight and can't comment on the amenities though.
Stayed 1 night in Sep 2019
Response from Ele Hills on Sep 16, 2019
Thank you very much for this review. We are happy you chose to stay with us during your time in Victoria Falls. It is a pity it was a short stay though. We look forward to welcoming you back to the hotel soon. Regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely comfortable and very large suite. Excellent breakfast with great choice. Very efficient and friendly work force. Great grounds with plenty of widelife. Free shuttle to and from town centre. Highly recommended and good value.
Stayed 4 nights in Aug 2019
Response from Ele Hills on Aug 27, 2019
Dear Anonymous, Thank you so much for the wonderful review. We are happy to see that you are happy with our facilities and amenities and extremely thrilled that you would recommend us to your friends and family. We look forward to welcoming you back to the resort again soon. Regards,

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive staff, keeping the room clean, supplied with water bottles, and mosquito-free.
Stayed 6 nights in Aug 2019
Response from Ele Hills on Aug 21, 2019
Good day, Thank you very much for the great review. We are delighted to hear you are enjoying your stay with us. Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Setting was great! Wait staff was exceptional! Hospitality was great.
Stayed 3 nights in Aug 2019
Response from Ele Hills on Aug 12, 2019
It is wonderful to hear that you thought so highly of our wait staff, the setting we are in and our hospitality. The Positive feedback goes a long way in motivating our staff to do better and to go the extra mile. We certainly hope you will visit us again soon.

8/10 Good

Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from Ele Hills on Aug 9, 2019
Dear Antony, Thank you for taking the time to rate our hotel. We are very happy that you enjoyed your stay with us and we look forward to welcoming you back to our hotel again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Ele Hills on Aug 12, 2019
Thank you very much for the high rating.

10/10 Excellent

Shona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Friendly helpful staff from our arrival and throughout our stay. A confusion over our room prior to arrival was sorted out immediately and with ease at check-in. We enjoyed using all the facilities and breakfasts and buffet dinners were excellent although dinner and evening 1buffet prices were expensive.
Stayed 4 nights in Jul 2019
Response from Ele Hills on Aug 9, 2019
Dear Shona, Thank you for the glowing review. It was a pleasure to host you during your stay and we look forward to welcoming you back to the hotel soon.

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service
The staff were very friendly and helpful, the location is good, however the hotel is a bit dated and needs to be more vibrant.
Stayed 3 nights in Jul 2019
Response from Ele Hills on Aug 9, 2019
Dear Anonymous, Thank you for taking the time to rate our hotel. We are happy to hear that you enjoyed your stay with us. We are working on improving our product and we look forward to welcoming you back to the hotel soon.

10/10 Excellent

Zohreh

Liked: Cleanliness, staff & service, room comfort
One of the best options to stay at Victoria falls
We had a great time at the property. we enjoyed amazing foods and wonderful view. It is one of the best choices to stay at Victoria Falls. The shuttle to the city was very useful and it had very helpful and kind drivers. The bathroom is old and definitely, needs more attention.
Stayed 3 nights in Jul 2019
Response from Ele Hills on Aug 9, 2019
Dear Zoreh, This is a beautiful review. Thank you so much for taking the time to review our property. The management and staff at Elephant Hills are absolutely thrilled that you enjoyed your time with us. It was a great pleasure having you stay at our resort and we definitely look forward to welcoming you back to our hotel again soon.

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2019
Response from Ele Hills on Aug 12, 2019
Thank you very much for the high rating. It was indeed our pleasure and honour.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is huge, compared to the vicinity (Victoria falls is a small town). The service is good. The shuttle is convenient. Breakfast is boring. If you order room service, they charge you US$5 to bring a tray to your room.
Stayed 5 nights in Jun 2019
Response from Ele Hills on Aug 12, 2019
Thank you for sharing your thoughts with us. We are always happy to receive feedback which helps us to improve on our service. We hope you will visit again soon.

4/10 Poor

JINGWEI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the basic concept of "cleanness" or "service" seems far away from regular counties
Stayed 2 nights in Apr 2019
Response from James on May 5, 2019
Thank you for the feedback received. We have taken note of the areas of discomfort that you highlighted and we are deeply saddened that we couldn't rectify it whilst you were still in the hotel. We look forward to seeing you again in the very near future. Kind regards,

10/10 Excellent

Agnes, Melbourne, Australia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff, the place itself was well maintained I couldn’t fault it.
Stayed 2 nights in Apr 2019
Response from James on May 5, 2019
Thank you for the feedback received. We are delighted to hear you loved our place and you enjoyed yourself here. We looking forward to welcoming you back again at Elephant Hills so we can create memories together. Kind regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was absolutely beautiful! The staff was excellent and everything was super clean! The grounds were well kept and everything about my trip here was wonderful.
Stayed 3 nights in Apr 2019
Response from James on May 5, 2019
Thank you for the feedback received. We are delighted to hear you loved our place and you enjoyed yourself here. We looking forward to welcoming you back again at Elephant Hills so we can create memories together. Kind regards,

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Floor 6where we stayed had a bad smell as soon as you come out of the lift. Small smelt of body odour from early hours of the morning. Staff spoke around you in there language which made you feel like you was being talked about but when speakingto you mostly polite and friendly. Could have made more of the grounds and views Poor or no entertainment
Stayed 3 nights in Apr 2019
Response from James on May 5, 2019
Thank you for the feedback received. Areas of discomfort that you have raised have been noted and we working towards rectifying that for the comfort our guests. We look forward to hosting you again in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing and fantastic place to stay when in Victoria Falls.
Stayed 2 nights in Mar 2019
Response from James Kuwanda on Apr 21, 2019
Thank you for the feedback. we are grateful for the feedback.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
I liked the spaciousness and layout, the peace and quiet. Staff very friendly especially breakfast coffee man Edmore, speaking in Chinese, Portuguese etc etc. Food was good too.
Stayed 3 nights in Feb 2019
Response from James on Mar 5, 2019
Thank you for the great feedback received. We are delighted to hear you had a wonderful experience with us. Your feedback will surely be shared with Edmore. Kind regards,

10/10 Excellent

Mahshad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and relaxing hotel
We really enjoyed our stay here. Staff is very friendly, and the area is beautiful. Breakfasts were awesome, but dinners were expensive. You are better off heading to Vic falls for dinner.
Stayed 7 nights in Feb 2019
Response from James on Feb 18, 2019
Many thanks for the feedback received and we are excited to hear you enjoyed your stay with us. Areas of concern have been noted for corrective action. Kind regards.

10/10 Excellent

Verified traveler

Stayed 2 nights in Jan 2019
Response from James on Feb 18, 2019
Many thanks for the feedback received and we are excited to hear you enjoyed your stay with us. Kind regards.

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The view was fantastic, the room was nice but the bathroom was definitely 1 star quality
Stayed 1 night in Dec 2018
Response from James on Jan 1, 2019
Thank you for the feedback received. We have taken note of the areas that you have highlighted for improvement. Be assured that we are always committed to ensuring that our guests have a memorable experience with us. We look forward to receiving you again within our doors in the very near future. Kind regards,

8/10 Good

Verified traveler

Stayed 5 nights in Dec 2018
Response from James on Jan 1, 2019
Thank you for the feedback received. Be assured that we are always committed to ensuring that our guests have a memorable experience with us. We look forward to receiving you again within our doors in the very near future. Kind regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
we LOVED this hotel, the room was a little shabby as was the bedding etc but the staff were delightful, polite, kind, conversational. The zimbabwean people are just delightful always with a smile and happy to help. The walk onto the golf course brings constant views of fabulous trees, impala, water bore, and other animals, delightful. There were always someone to walk with me although I didnt need the security, I CAN ONLY SAY GOOD THINGS ABOUT THIS HOTEL
Stayed 3 nights in Dec 2018
Response from James on Dec 27, 2018
Thank you for the feedback and we are delighted to learn that you had a wonderful stay with us. We look forward to seeing you again in our doors soon. Kind regards,

10/10 Excellent

FM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was beautiful!!! Everything went very smooth & the price was very reasonable. Would definitely stay there again
Stayed 1 night in Dec 2018
Response from James on Dec 27, 2018
Thank you for the feedback and we are delighted to learn that you had a wonderful stay with us. We look forward to seeing you again in our doors soon. Kind regards

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Food was like dog food and very expensive monotonous nothings really to do with what's one the menu
Stayed 5 nights in Nov 2018
Response from James on Dec 23, 2018
Thank you for the feedback received. The areas of discomfort highlighted have received the management attention with the urgency necessary to take corrective action. We are committed to ensure we continue to improve and give our guests memorable experiences. We look forward to hosting you again in the near future.

2/10 Terrible

Laura

My husband and I were checking out of the hotel and were supposed to be charged $30 for the buffet, but they ran my credit card for $461. I immediately noticed and asked for a refund but they said there was nothing they could do about it other than have me fill out a form to get reimbursed in 4-6 weeks. It's been exactly 3 months and still nothing. I've called and tried dealing with it through my credit card company numerous times but since Elephant Hills isn't responding to their inquiries, they say there's nothing they can do. DO NOT STAY HERE. I am furious and this is a TON of money to steal.
Stayed 2 nights in Aug 2018

8/10 Good

Jay, Montana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with a golf course, wide open views and a variety of wildlife on premises. Great staff, friendly and knowledgeable. Food prices a bit steep for Zimbabwe, and not quite as clean as it should be. 25 years old now and needs some refreshing. But still a very good value in a 4-Star Victoria Falls property.
Stayed 5 nights in Oct 2018
Response from James on Dec 23, 2018
Thank you for the feedback received. We are committed to ensure we continue to improve and give our guests memorable experiences. We look forward to hosting you again in the near future.

8/10 Good

Graham

Liked: Cleanliness, staff & service, room comfort
Elephant Hills
Alot of things to enjoy at the hotel including the helpful staff, our suite, breakfast, pool and setting. Improvements? The vast dining room is looking somewhat jaded. What about a haut cuisine/ alternative cuisine/silver service restaurant to provide a different dining experience? The pool sun lounger cushions need an upgrade. The air conditioning unit on the room balcony was very noisy - a problem at night. The bar could do with separating from the dining room.
Stayed 4 nights in Oct 2018
Response from James on Dec 23, 2018
Thank you for the feedback received. We are committed to ensure we continue to improve and give our guests memorable experiences. We look forward to hosting you again in the near future.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2018
Response from James on Oct 31, 2018
Thank you for staying with us. We are glad to receive your feedback and be assured we will continue to ensure our guests get memorable experiences with us. Kind regards,

10/10 Excellent

Chris, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Brilliant wildlife in the grounds and friendly helpful staff. Pool also great ... an excellent place to stay. Would recommend to anyone.
Stayed 5 nights in Oct 2018

2/10 Terrible

Marie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not great stay much better places
Had to move rooms due to no wi fi and school kids running up and down (knocked on my door at 2230 and then run off again), also had stains on my bedding. Ok breakfast but not great for a 4 star hotel. Shuttle bus was good to town but left early coming back from Vic falls one day so had to wait an extra hour. Staff in hotel v pleasant but when you bell are actually not that great, several other guests I spoke to said the same. One positive was massage lady in the spa was amazing worth every dollar
Stayed 2 nights in Oct 2018

8/10 Good

Malcolm, London

Liked: Cleanliness, staff & service, room comfort
2 nights Elephant Hills
A good large hotel with excellent service from staff. Rooms are very dated and our balcony door did not lock properly. We moved room but it only partly solved the problem. A good option but needs updating.
Stayed 2 nights in Oct 2018
Response from James on Oct 31, 2018
Thank you for staying with us. We are glad to receive your feedback and be assured we will continue to ensure our guests get memorable experiences with us. Kind regards,

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Elephant Hills - it's the best!
The Presidential Suite was glorious! Beautifully decorated, clean and comfortable. The staff was very helpful, particularly the concierge desk. The property is a bit out of town, but the shuttle runs regularly. The grounds are lovely and the place is quiet and restful.
Stayed 4 nights in Sep 2018
Response from James on Oct 31, 2018
Thank you for staying with us. We are glad to receive your feedback and be assured we will continue to ensure our guests get memorable experiences with us. Kind regards,

10/10 Excellent

Diana, Whitby,Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What sets apart this hotel from other hotels is that it is magnificent and grand, staff that is so friendly and ready to help. From check in the ladies at the front were very pleasant and the porter explained all the features of the room.The breakfast had a good spread and dinner was just a good and tastey.The pool area has ample seating and towel service ,refreshments if needed are served at the pool. I would recommend this hotel to anyone if you wants to enjoy Victoria Falls at a clean friendly hotel.
Stayed 2 nights in Sep 2018
Response from James on Oct 8, 2018
Thank you for the feedback received. We are thrilled to hear you had a wonderful stay with us. Your experience is in keeping with what we strive to do and offer to our guests. We look forward to seeing you again in the near future.