3 개의 야외 수영장, 07:00 ~ 18:00 오픈, 무료 카바나, 수영장 파라솔

노보텔 발리 베노아 여행 후기

4.5 out of 5
노보텔 발리 베노아
#70 Jalan Pratama, Tanjung Benoa, Nusa Dua, Bali

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 736개 이용 후기 중 332개" "
평점 8 - 좋아요. 736개 이용 후기 중 294개" "
평점 6 - 괜찮아요. 736개 이용 후기 중 78개" "
평점 4 - 별로예요. 736개 이용 후기 중 20개" "
평점 2 - 너무 별로예요. 736개 이용 후기 중 12개" "

8.6/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 12월에 3박 숙박함
답변 제공: Sarah Novita 님, 2020년 1월 8일
Dear Valued Guest, We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Novita Personal Assistant to General Manager

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
가족여행
어린이 2명 포함 가족 여행 갔는데 괜찮았습니다. 발리스런 인테리어 괜찮고 왔다갔다 편하게 드나들 수 있어 좋았습니다. 굉장히 작은 호텔이라 이동 동선 짧아 좋았고 수영장도 적당히 작아 애들 놀기 좋았어요. 호텔 정문 나가면 좌측에 환전소 있고, 길건너 한 50 미터쯤 더 가면 home spa 있어요. 그 길로 1키로 정도 더 가면 mr bob 립 집이 있는데 괜찮았고 딱 2박 정도 머무르기 좋을듯
2019년 12월에 2박 숙박함
답변 제공: Sarah Novita 님, 2020년 1월 8일
Dear Valued Guest, We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Novita Personal Assistant to General Manager

6/10 - 괜찮아요

Jiyoung

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
저는 별로였어요
가족여행으로 숙박하기엔 적당하나 시설이 노후되고 스탭들의 일처리속도가 늦어 다소 짜증나는 일이 있었습니다 에어컨에서 물이 떨어져 두번이나 얘기했는데도 바로바로 처리되지 않았고 모기도 많고 어메니티 채워달라고 전화해도 가져다주지 않음 수영장이나 조식은 무난함 다음번엔 별로 이용하고 싶지 않네요
2019년 10월에 5박 숙박함
답변 제공: Daniele Ruiu 님, 2019년 10월 24일
Dear Jiyoung, Greetings from Novotel Bali Benoa. Thank you very much for taking the time to review our room, services and facilities. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. We take all feedback seriously and we apologize that your experience did not meet your expectation. All our efforts are concentrated in preventing future occurrences. Kind regards, Daniele Ruiu General Manager

6/10 - 괜찮아요

Kihun

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
노보텔 베노아
해수 샤워는 조금 불편했지만 전체적으로 좋았어요
2019년 7월에 4박 숙박함
답변 제공: sarah 님, 2019년 8월 9일
Dear Kihun, Greetings from Novotel Bali Benoa. Thank you very much for taking the time to review our room, services and facilities. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. We take all feedback seriously and we apologize that your experience did not meet your expectation. All our efforts are concentrated in preventing future occurrences. Kind regards, Sarah, Personal Assistant to General Manager

10/10 - 훌륭해요

Jinmin

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋은 환경, 좋은 미소
좋은 환경, 좋은 시설, 좋은 미소속에서의 여유
2019년 3월에 3박 숙박함
답변 제공: Sarah 님, 2019년 4월 4일
Dear Jinmin, Providing what’s best for our valuable guest and going the extra miles have been our commitment and we are glad that our attentive services have met your expectation. Thank you for choosing our resort to enjoy your vacation and sharing it. It is an honor to be of service to you and we look forward to welcoming you back in the future. Best Regards, Sarah Novita Personal Assistant to GM

10/10 - 훌륭해요

Hyeyoung 님, 경기도

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
아이동방 가족들을 위한 리조트
어이들 동방한 가족에게 최고의 리조트였어요 다시 발리를 방문한다면 또 오고싶습니다
2018년 7월에 2박 숙박함
답변 제공: Daniele Ruiu 님, 2018년 7월 26일
Dear Hyeyoung, Warmest Greeting from Novotel Bali Benoa. It our pleasure to received such a kind review from you. We are glad to knew that you and your family have a memorable experience with us. We are pleased to hear that our hotel, facilities, food and staff performance made your stay pleasant. We will share your comments to our team to keep improving ourselves for great service. Most Definitely look forward to welcome you again at our resort. Best regards, Daniele Ruiu, General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
오래된 시설
오래된 시설 방은 깔끔
2018년 2월에 1박 숙박함
답변 제공: Sarah 님, 2018년 2월 14일
Dear Guest, Thank you for taking the time to review our property. We have just finished our renovation project in the deluxe room, and now, will be starting the redesign and upgrade of our kids club and cocos restaurant. We are committed to providing the best in facilities and service, and to this end, will be investing additional capital in updating the hotel exterior as well as other areas of the property. We appreciate your business, and we hope to have another opportunity to serve you in the future. Best Regards, Sarah, Personal Assistant to GM

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
답변 제공: General Manager 님, 2017년 1월 19일
Dear Valued Guest, Thank you very much for taking time to share your experience with us. We are glad that we could deliver an excellent service for you. Your review will encourage us to keep up this good service. We definitely looking forward to welcoming you back to our resort. Sincerely, Sarah, Personal Assistant to General Manager

8/10 - 좋아요

daehwan 님, 한국

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋아요
좋아요
답변 제공: General Manager 님, 2016년 8월 10일
Dear Daehwan, Thank you very much for taking time to share your experience with us. We are glad that we could deliver an excellent service for you. We definitely looking forward to welcoming you back to our resort. Sincerely,

10/10 - 훌륭해요

HS 님, Seoul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
아름다운 해변 풍광을 즐길 수 있는 호텔
아름답고 깨끗한 전용 비치가 있고, 수영장이 3개 있어 원하는 곳에서 맘껏 물놀이를 즐길 수 있습니다.
답변 제공: Gandi 님, 2016년 1월 8일
Dear HS, Thank you for taking the time to share your experience, your feedback will guide us to give even better service in the future. We hope to welcome you back again to our resort very soon! Sincerely, Gandi Mahendra, Guest Services

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
Good hotel in Benoa.
I enjoyed the time in here. The pool is good for family and the beach is next to the hotel pool. Nice food and kind clerk.
답변 제공: Gandi 님, 2015년 8월 12일
Dear Guest. Thank you for your review. our pools are perfect for spending time with. One does tend to spend most time in the pool as it has everything one could want in it. Hope to see you again. Sincerely Gandi Mahendra, Guest Services.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
전통 발리풍의 리조트에서 편안한 휴식
전통 발리풍의 호텔에서 편안하게 지냈습니다. 조식은 먹을만한 정도 였으며, 객실도 만족스러웠습니다. 다만, 전체적으로 호텔이 다소 노후되었으며, 프라이빗 비치가 협소하였다는 점을 단점으로 볼수있습니다.
답변 제공: Alex 님, 2015년 7월 8일
Dear Guest, Thank you for taking the time to share your experience, your feedback will guide us to give even better service in the future. We hope to welcome you back again to our resort very soon! Sincerely, Estrella, Resident Manager..

8/10 - 좋아요

Min Hwa 님, Australia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
Room was much better than I expected and quiet. Their service was also good. The location was just okay there was restarant and bars around. Shuttle bus to bali collection.
답변 제공: Alex 님, 2015년 7월 8일
Dear Guest, Thank you for taking the time to share your experience, your feedback will guide us to give even better service in the future. We hope to welcome you back again to our resort very soon! Sincerely, Estrella, Resident Manager..

10/10 - 훌륭해요

seungho 님, SEOUL, KOREA

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
If you are at the end of the trip...
very nice! Looked for a cheap hotel to rest at the end of the trip. Rested for two days without going out from the hotel. The rooms were very clean, there was a small garden with terrace. Kindness of the staff was also moderate. However, the restaurant manager was kind enough to memorize my name. Large swimming pool is good and close to the beach, nice views I can move freely towards which all the pool or sea. If you are at the end of the trip, it is good to rest here.
답변 제공: Alex 님, 2015년 5월 16일
Dear seungho, thank you very much for your kind review. My team and I are happy to know you had a good end your your Bali trip in our resort and could relax and rest. It would be our pleasure to welcome you again.

10/10 - 훌륭해요

J. Hong 님, Seoul Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
행복한 기억!
조용하고 아늑한 휴식처로 기억에 남을 것 같습니다. 새벽에 도착하여 피곤한 가운데 도착한 호텔에서 직원의 따뜻한 서비스와 안내로 발리에 대한 첫 인상이 상당히 좋게 남았습니다. 그리고, 룸도 깨끗하고 침대도 편안하고 좋았습니다. 약간 오래된 느낌은 있었구요. 조식뷔페는 좋은 편이 었습니다. 너무 많지도 않고 그렇지만 먹을만 한 것들로 준비가 되어 있어서 만족스러운 아침 식사를 할 수 있었습니다. 좋은 추억을 간직 할 수 있는 시간 이어서 가족 모두 행복한 기억으로 남을 것 같습니다.

10/10 - 훌륭해요

jungmun choi 님, s.korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
훌륭한 서비스, 편리한 주변환경
가족여행에 딱 좋은 호텔입니다.저는 비지니스 출장이였는데 불편한 점은 전혀 없었습니다. 다음에 가족들과 함께 지내고 싶은 곳입니다.
답변 제공: Alex 님, 2015년 7월 8일
Dear Jungmun, Thank you for taking the time to share your experience, your feedback will guide us to give even better service in the future. We hope to welcome you back again to our resort very soon! Sincerely, Estrella, Resident Manager..

8/10 - 좋아요

valentina 님, korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
친절한 서비스
길건너 가든 쪽 방이었 습니다. 현지인 집들이 바로 옆에 있어서 수탉소리,오토바이소리 엄청 새벽부터 시끄럽습니다. 비치쪽이 더 조용합니다. 노보텔 서비스는 좋은편이고 직원도 친절합니다. 호텔 앞에 쇼핑몰 무료셔틀도 있고, 상점, 레스토랑 주변에 많은편입니다.
답변 제공: Alex 님, 2015년 7월 8일
Dear Valentina, Thank you for taking the time to share your experience, your feedback will guide us to give even better service in the future. We hope to welcome you back again to our resort very soon! Sincerely, Estrella, Resident Manager..

10/10 - 훌륭해요

SUNG 님, SEOUL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가격대비 좋은 호텔
가격대비 좋은 아침 식사 및 호텔 시설.. 연인 및 가족여행시 큰 부담없이 좋은 시설에 머물 수 있는 호텔.

10/10 - 훌륭해요

SDR 님, Seoul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가족여행에 참 좋은 호텔
전반적으로 가격 대비 매우 만족 할만한 호텔입니다. 노보텔 이라는 이름에 걸맞는 서비스와 시설입니다. 그리고 직원분들께서도 너무나 친절하십니다.
답변 제공: Alex 님, 2014년 11월 29일
Write your comment.Thank you very much for your positive review

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Alex 님, 2013년 9월 14일
Dear Guest, thank you for your points and I am sorry you did not mention why you give just three points for your stay with us. We always like how to get better and how to improve our guest services :).

8/10 - 좋아요

Kylie 님, Seoul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
friendly staff, clean condition, join Alclub
큰아이들과 엑스트라베드없이 한방에 묶을수 있어서 가격적으로 만족스러웠음(소파베드와 킹베드제공). 위치는 조금만 걸어가면 레스토랑들이 많고 편의점도 있어 편리했습니다 해양스포츠를 즐기는 곳이 바로 십분거리에 있으며 아침식사 퀄러티도 좋은편, 한국사람들이 없어 김치는 제공되지 않음. 알클럽에 가입하길 권해서 가입했더니 30분 free발마사지제공. 풀장은 별로 크지않았지만 전용비치가있어 쉬기좋은 호텔.
답변 제공: Gandi 님, 2016년 2월 23일
Dear Kylie, Thank you for taking the time to share your experience, your feedback will guide us to give even better service in the future. We hope to welcome you back again to our resort very soon! Sincerely, Gandi Mahendra, Guest Services

10/10 - 훌륭해요

Andreas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wir waren 4 Nächte und würden jederzeit wieder kommen
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

Juliet

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great kids club. Staff are incredibly helpful and warm & welcoming. Rooms very comfortable.
2024년 2월에 4박 숙박함
답변 제공: Bilal Chamsine - General Manager 님, 2024년 2월 28일
Dear Juliet,Warmest greeting from Novotel Bali Benoa!Thank you for having stayed with Novotel Bali Benoa and taking the time to write your feedback.We are happy to hear that you had a great stay with and that our room and kids club liking to your expectation.Thank you also for complimenting our staff service.Hope to see you back again with us.Sincerely,Bilal Chamsine - General Manager

10/10 - 훌륭해요

Caroline

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful pool area lovely staff
2024년 1월에 6박 숙박함
답변 제공: Bilal Chamsine - General Manager 님, 2024년 1월 31일
Dear Caroline,Warmest greeting from Novotel Bali Benoa!Thank you for your recommendation, it's mean the world to us.Hope to have the opportunity to welcome you back, soonSincerely,Bilal Chamsine - General Manager

10/10 - 훌륭해요

Samuel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice feel
답변 제공: Bilal Chamsine - General Manager 님, 2024년 1월 31일
Dear Samuel,Warmest greeting from Novotel Bali Benoa!We are so happy to know that you had a wonderful stay with us, and all the hotel has offer is met your expectation.We hope to have the opportunity to serve you once again in the coming future.Sincerely,Bilal Chamsine - General Manager

10/10 - 훌륭해요

Adithya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Bilal Chamsine - General Manager 님, 2023년 12월 18일
Dear Aditya,Warmest greeting from Novotel Bali Benoa!Thank you for giving a perfect rating.Your recommendation mean the world to us.We sincerely hope to welcoming back you again for another great holiday with us.Sincerely,Bilal Chamsine - General Manager

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Bilal Chamsine - General Manager 님, 2024년 2월 12일
Dear Jason,Warmest greeting from Novotel Bali Benoa!Thank you very much for giving a perfect rating.Your recommendation mean the world to us.We look forward to welcoming you back here, hopefully very soon!Sincerely,Bilal Chamsine - General Manager

10/10 - 훌륭해요

Skye

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Facilities, pools, dining options, room and staff were all brilliant. Would definitely stay again.
2023년 10월에 2박 숙박함
답변 제공: Bilal Chamsine - General Manager 님, 2023년 11월 7일
Dear Skye,Greetings from Novotel Bali Benoa!We are truly delighted to hear that you had a wonderful time at Novotel Bali Benoa.I am happy to know that hotel facilities , room and our dining offer were up to your liking, and that our staff service managed to impress you and more!We certainly appreciate your kind recommendation of us, and hope to welcome you back again with us very soon.Sincerely,Bilal Chamsine - General Manager

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Bilal Chamsine - General Manager 님, 2023년 10월 23일
Dear John,Thank you for the a good rating to us.We sincerely appreciate your recommendation of us, certainly awaiting your return to us.Sincerely,Bilal Chamsine - General Manager

8/10 - 좋아요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A very nice property as you would expect from Novotel. The room was clean & tidy & the grounds were immaculate. One thing we did find was that the room had a musty smell to it that only ever appeared after we had been out for the day. We also found that some of the facilities were a little tired. The pool table had broken cues, so made playing there a little harder, but manageable. The pools were amazing & we spent most of the day in the one at the beach.
2023년 10월에 5박 숙박함
답변 제공: Bilal Chamsine - General Manager 님, 2023년 10월 23일
Dear John,First of all, thank you so much for having chosen to stay with us during your recent visit in Bali and taking the time to give us the feedback.We are happy to know that our room cleanliness and the pool were up to your expectation.Furthermore, rest assured that we will being looking to bring the necessary improvement on the highlight point. Thank you for letting us know.Thank you again for sharing your experience, and we hope to be able to welcome you back again and better serve you in the near future.Sincerely,Bilal Chamsine - General Manager

10/10 - 훌륭해요

Nicola Dawne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were incredibly attentive, always smiling and willing to help. They genuinely wanted us to have a great day/breakfast/holiday etc. The breakfast is fantastic, pools are lovely, just the right amount of restaurants, shops and massage salons in walking distance. Unfortunately kids can tend to take over the pools.
2023년 10월에 7박 숙박함
답변 제공: Bilal Chamsine - General Manager 님, 2023년 10월 23일
Dear Nicola Dawne,It's wonderful to know that you had a great time at Novotel Bali Benoa, enjoying the facilities our hotel has to offer.All the team will be truly humbled to receive your kind words of them, which I will be sure to share.We appreciate your recommendation and we looking forward in welcoming you back again soon!Sincerely,Bilal Chamsine - General Manager

8/10 - 좋아요

Karin

좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 2박 숙박함
답변 제공: Bilal Chamsine - General Manager 님, 2023년 10월 23일
Dear Karin,Thank you for giving us a good rating.We are glad to know that you had a great stay with us.We sincerely appreciate your recommendation of us, and hope to see you back soon!Sincerely,Bilal Chamsine - General Manager

8/10 - 좋아요

SHAGUFTA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Bilal Chamsine - General Manager 님, 2023년 10월 23일
Dear Shagufta,Thank you for giving us a good rating.We are glad to know that you had such a great stay with us!We definitely hope to welcome you again soon at Novotel Bali Benoa.Sincerely,Bilal Chamsine- General Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Bilal Chamsine - General Manager 님, 2023년 9월 10일
Dear Valued guest,Warmest greeting from Novotel Bali Benoa!Thank you so much for giving a perfect rating, your recommendation is mean the world to us.We wish to welcome you back real soon!Sincerely,Bilal Chamsine - General Manager

8/10 - 좋아요

Bowen

2023년 8월에 6박 숙박함
답변 제공: Bilal Chamsine - General Manager 님, 2023년 9월 5일
Dear Bowen,warmest greeting from Novotel Bali Benoa!Thank you so much for your review, your kind appreciation toward our hotel is truly mean the world to us.Hope to see you back at our beautiful resort.

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Un hôtel au top avec de belles prestations, idéalement situé et un personnel très accueillant et à l’écoute constante. Un seul petit bémol : l’isolation phonique des chambres.
2023년 8월에 15박 숙박함
답변 제공: Bilal Chamsine - General Manager 님, 2023년 9월 5일
Dear David,Thank you so much for taking the time in writing such a great review of us.We are happy to hear that you enjoyed the hotel very much as well the staff serviceIt will be my pleasure to share your kind words team, who will be happy to receive them.Hope to see you back again with us, very soon.Kind Regard,Bilal Chamsine - General Manager

6/10 - 괜찮아요

Joanne

좋아요: 청결 상태, 편의 시설/서비스
I have stayed in multiple resorts in bali and unfortunately this did not meet my expectations. Staff wasn't as friendly, i haven't finished my breakfast and my table was given away. All my room pillow cases either have a black stain mark or it's not changed ( it has a foul smell ). On top of that, on my first day of check in my room tap / shower water was off. Once they turned it back on the water was completely brown for hours.
2023년 8월에 4박 숙박함
답변 제공: Bilal Chamsine - General Manager 님, 2023년 9월 5일
Dear Joanne,Warmest greeting from Novotel.I would like to thank you for taking the time to share your feedback regarding your most recent stay with us. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. All the points you raised have been carefully noted and shared with management team and we are very concerned. Again, We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind regards,Bilal Chamsine - General Manager

10/10 - 훌륭해요

gregory

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Très belle hôtel petit déjeuner excellent.
2023년 8월에 2박 숙박함
답변 제공: Bilal Chamsine - General Manager 님, 2023년 9월 5일
Dear Gregory,Warmest greeting from Novotel Bali Benoa!First of all thank you for taking the time to write such a wonderful review, sharing how your stay went with us. It certainly makes our day to receive such kind recognition from you, complimenting our hotel and the breakfast.I am certainly passing your compliment to the entire of the team, which they will truly be excited to receive.Kind regards,Bilal Chamsine - General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: Bilal Chamsine - General Manager 님, 2023년 9월 5일
Dear Valued guest,Warmest greeting from Novotel Bali Benoa!Thank you so much for your review, your kind appreciation toward our hotel is truly mean the world to us.Looking forward to having you back here, hopefully very soon,Kind regards,Bilal Chamsine - General Manager

10/10 - 훌륭해요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 6박 숙박함
답변 제공: Bilal Chamsine - General Manager 님, 2023년 9월 5일
Dear Rebecca,Warmest greeting from Novotel Bali Benoa!Thank you so much for your review, your kind appreciation toward our hotel is truly mean the world to them.Thank you again for choosing Novotel Bali Benoa and we look forward to welcoming you back again soon.Kind regards,Bilal Chamsine - General Manager

10/10 - 훌륭해요

Sawsan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff are amazing Amenities are next level Didn’t want to go home
2023년 7월에 11박 숙박함
답변 제공: Suci Tirta - Resident Manager 님, 2023년 7월 31일
Dear Sawsan,Warmest greeting from Novotel Bali Benoa!First of all, thank you so much for taking the time in writing such a wonderful d review of us!We're truly happy to know that staff service is managed to meet your expectations!Hope to have the opportunity to welcome you back again, soon!Kind regards,Suci Tirta - Resident Manager

10/10 - 훌륭해요

Gerald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff made our stay very relaxing and comfortable. Devi and Maya especially well done
2023년 7월에 7박 숙박함
답변 제공: Suci Tirta - Resident Manager 님, 2023년 7월 23일
Dear Gerald,Warmest greeting from Novotel Bali Benoa!We are truly delighted to hear that you had a great stay experience with us, enjoying the hotel and staff service, particularly by Devi and Maya, i will pass this kind word with them and i am sure they will be truly grateful for your kind mention of them.We certainly hope to have the opportunity to welcome you back with us, as we would love nothing more than to have you back again!Kind regards,Suci Tirta - Resident Manager

8/10 - 좋아요

Tom

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was clean, well decorated with friendly and welcoming staff. Location was good but hotel needs to promote dining options more, and perhaps introduce 'happy hours' to encourage guests to dine in tbe hotel. Overall a good option for a stay in Bali.
2023년 7월에 8박 숙박함
답변 제공: Suci Tirta - Resident Manager 님, 2023년 7월 23일
Dear Tom,Warmest greeting from Novotel Bali Benoa!We certainly appreciate your kind comments and recognition of the hotel cleanliness, and staff service!We truly appreciate your time and constructive feedback of the dinning option promotion option and the Happy hour which we are thank you for that and we will be sure to work on it.We sincerely hope you will return to us in the future, as we will strive to serve you better.Kind regards,Suci Tirta - Resident Manager

6/10 - 괜찮아요

michelle Louise

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Average stay- this was advertised as nusa dua it’s not-. Nowhere t eat just one restaurant and very a average food. Very dirty beach no one cleaned the sand for mastic everywhere. Staff chase u Around if you forget to sign a bill. Nothing to do for kids - terrible kids club no actives. No entertainment or music . Boring!
2023년 7월에 6박 숙박함
답변 제공: Suci Tirta - Resident Manager 님, 2023년 7월 23일
Dear Michelle Louise,Warmest greeting from Novotel Bali Benoa!We are very sorry to hear that your overall stay did not meet your expectation.In regards of the restaurant, we are pleased to share that we have 3 restaurants open in the hotel , one of which provides buffet dinner 3 times a week which enlivened by Balinese dance as entertainment.We also provide a variety of activities every day that both adults and children can enjoy.Once again, We would like to humbly apologize for the inconvenience caused during your stay with us. Please be rest assured that we have and will continue our uplifting projects in hotel , to ensure our hotel is nothing short of comfortable.I truly appreciate your time and constructive feedback, and I profoundly hope you would allow us to welcome you back and better serve you with high standards which we are known for, in the future.Kind regards,Suci Tirta - Resident Manager

8/10 - 좋아요

Dwipa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 2박 숙박함
답변 제공: Suci Tirta - Resident Manager 님, 2023년 7월 23일
Dear Dwipa,Warmest greeting from Novotel Bali Benoa!We're truly happy to hear that you had a pleasant experience at Novotel Bali Benoa.Your recommendation means the world for us.Looking forward in welcoming you back here soon.Kind regards,Suci Tirta - Resident Manager

2/10 - 너무 별로예요

Anurag

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Suci Tirta - Resident Manager 님, 2023년 5월 11일
Greeting from Novotel Bali Benoa!Thank you for sharing your feedback concerning your experience staying at our resort.I would like to apologize that your overall experience did not meet your expectation. In order for us to have an accurate information and to rectify this matter, I would be grateful if you could drop me an email via H1922-RD@accorOnce again, thank you for your feedback and i hope there will be another chance to welcoming you

10/10 - 훌륭해요

Galina

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 2박 숙박함
답변 제공: Suci Tirta 님, 2023년 5월 11일
Dear Galina,Greeting from Novotel Bali Benoa!Thank you so much for your kind review to Novotel Bali Benoa. Your recommendation means the world to us. Thank you so much for choosing Novotel Bali Benoa and we can’t wait to see you back again soon.Sincerely,Suci Tirta- Residen Manager

10/10 - 훌륭해요

Teariki

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic hotel. Breakfast buffet is great. Kids loved the pool. We come back again
2023년 4월에 4박 숙박함
답변 제공: Suci Tirta 님, 2023년 5월 11일
Dear Teariki,Greeting from Novotel Bali Benoa!Thank you for your kind review and I am delighted to hear that you had a wonderful stay at our hotel. We are happy that you enjoyed the breakfast that hotel has to offer, as well the kids pool.I will certainly share your kind compliments with the team, which they will be happy to receive.Sincerely hope you will be back soon!!Kind regards,Suci Tirta- Resident Manager

8/10 - 좋아요

Sean

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good value for money.
2023년 3월에 5박 숙박함
답변 제공: Suci Tirta 님, 2023년 5월 11일
Dear Sean,Greetings from Novotel Bali Benoa!Thank you for your kind review and our recommendation means the world to us.We will be waiting for your return soon!Sincerely,Suci Tirta- Resident Manager

10/10 - 훌륭해요

Mary Prosper Richard Martin Hirudayaraj

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Stayed with family for 4 nights. Very quiet place. Recommended for families.
2023년 3월에 4박 숙박함
답변 제공: Suci Tirta 님, 2023년 5월 11일
Dear Mary Prosper Richard Martin Hirudayaraj ,Greetings from Novotel Bali Benoa!Thank you so much for your review. I am so happy to hear that you had a wonderful time with us.We look forward to welcoming you back here again.Sincerly,Suci Tirta - Resident Manager