외관

코트야드 바이 메리어트 피츠버그 노스/크랜베리 우즈 여행 후기

3 out of 5

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 596개 이용 후기 중 389개" "
평점 8 - 좋아요. 596개 이용 후기 중 135개" "
평점 6 - 괜찮아요. 596개 이용 후기 중 38개" "
평점 4 - 별로예요. 596개 이용 후기 중 22개" "
평점 2 - 너무 별로예요. 596개 이용 후기 중 12개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.2/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

David 님, Millsboro

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place.
2024년 4월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 4월 9일
David, we are delighted to learn your time at Courtyard Pittsburgh North/Cranberry Woods was five-star worthy. We hope we will be your first choice whenever you are back in town. Thank you!

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was a little small but ok for 2 adults 1 children
답변 제공: HotelMgmt 님, 2024년 4월 9일
Gary, we appreciate your feedback as we always look for ways to enhance any future visits. We are glad you and your family enjoyed your stay, but we would love to help plan your next trip and find a more suitable room to meet your needs. Until then!

10/10 - 훌륭해요

Lisa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
PERECT spot right off the interstate. Tons of shopping and restaurants within mins awsy
2024년 4월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 4월 8일
Lisa, it is great to know that Courtyard Pittsburgh North/Cranberry Township's location made it a perfect spot for you. The convenience of having so many amenities within minutes is something the hotel prides itself on, aiming to provide guests with a stay that is not only comfortable but also convenient for exploring the local area. The team looks forward to your next visit, ensuring another enjoyable and hassle-free experience.

8/10 - 좋아요

Russell

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2024년 3월 30일
We're grateful for your positive feedback, Russell! On your next trip to the area, we hope you'll stay with us again so we can strive to exceed your expectations even further.

8/10 - 좋아요

Viktor

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Your average highway hotel. Good breakfast.
2024년 3월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 3월 27일
It's good to know that your stay was terrific, Viktor, and that you found the breakfast to your liking. Offering a pleasant experience with quality amenities is what we aim for. We appreciate your feedback and look forward to providing you with an even better experience should you choose to stay with us again in the future here at Courtyard Pittsburgh North/Cranberry Woods!

10/10 - 훌륭해요

Addis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is clean, easy parking, room was clean and comfortable, breakfast was very good, and the staff were all excellent with no exception.
2024년 3월에 2박 숙박함
답변 제공: HotelMgmt 님, 2024년 3월 27일
It's wonderful to hear your stay met your satisfaction, Addis. Ensuring cleanliness throughout the property, providing convenient parking, and offering comfortable accommodations are essential aspects of our commitment to guest satisfaction here at Courtyard Pittsburgh North/Cranberry Woods. Hearing that our breakfast was delicious and the staff exceeded your expectations with their excellent service adds to the joy of learning about your positive experience. Feedback like yours is invaluable, and it motivates the entire team to maintain high standards. Looking forward to welcoming you back for another pleasant stay.

10/10 - 훌륭해요

Chelsea

2024년 3월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 4월 7일
Thank you for your five-star rating, Chelsea! We hope to be your preferred property whenever your travels bring you to the area!

4/10 - 별로예요

Carl

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Our room smelled like a locker room. Foul. The thermostat was set at 80 degrees. Thank goodness the window opened, but even 24 hours never really cleared out the smell. Ground up crackers near the sofa, on the floor. Unmatched tired looking loveseat. Bathroom floor dirty. Sheets put on inside out. Marks on the walls. Will not recommend your hotel to anyone. We wasted our money, and it ruined our get away weekend.
2024년 2월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 3월 5일
We are truly sorry to hear about your disappointing experience, Carl. The condition you've described falls far below the standards we aim to uphold. We understand how these aspects can significantly impact the enjoyment and comfort of your stay. Your feedback is taken very seriously, and we will address each point you've raised with our housekeeping and maintenance teams to ensure immediate improvements are made. We deeply regret that this experience marred your getaway weekend. While we can't undo the disappointment you've faced, we appreciate you bringing these issues to our attention, allowing us the opportunity to make necessary changes. We hope to have the chance to restore your faith in our commitment to guest satisfaction in the future.

8/10 - 좋아요

Katie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Check in was smooth and all staff were polite. The room itself had a comfortable bed but there was a slight musty scent, probably from the catpet, which seemed very dated.
2024년 2월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 2월 12일
Thank you, Katie, for sharing your experience with us. We're pleased to hear that your check-in was seamless and our team made a perfect first impression with their warm hospitality However, we apologize for the scent you encountered in your room. Your comfort is important to us, and we appreciate you bringing this to our attention. We'll address this issue with our housekeeping team to ensure that all rooms are fresh and inviting for our guests. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future

10/10 - 훌륭해요

Danielle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very nice! Clean and quiet hotel. Would stay again.
2024년 1월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 1월 29일
The best compliment is to know you will be choosing us again in the future! Thank you, Danielle, from all of us at Courtyard Pittsburgh North/Cranberry Woods. Revisit soon!

8/10 - 좋아요

Teresa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 1월 29일
Thank you for visiting! We are grateful for your star-rating, please come back soon, Teresa.

10/10 - 훌륭해요

Edward

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 16일
We're proud to have earned your top score, Edward. Please come back soon!

8/10 - 좋아요

Carl

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stat
Quick check in and clean spacious room. Front desk was friendly and courteous.
2023년 12월에 1박 숙박함
답변 제공: Barb 님, 2023년 12월 19일
Carl,Thank you! We are glad you enjoyed your stay! Come back and see us again!Happy Holidays!Barb

2/10 - 너무 별로예요

Jason

2023년 12월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 31일
It is disheartening to learn through your rating that we missed an opportunity to provide you with a memorable experience, Jason. We hope to have the chance to change your impression on a future visit.

8/10 - 좋아요

William

2023년 12월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 31일
Thank you for taking a moment to leave us with your positive score. Hurry back, William!

10/10 - 훌륭해요

Bonnie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was wonderful!
2023년 11월에 1박 숙박함
답변 제공: HotelMgmt 님, 2023년 11월 28일
Bonnie, how amazing to read your stay was incredible from beginning to end here at Courtyard Pittsburgh North/Cranberry Woods! Thank you for your time and compliments. Revisit soon!

8/10 - 좋아요

Anita 님, Blue Bell

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 11월 22일
Thank you for rating us so highly, Anita! We enjoyed having you here and look forward to welcoming you back the next time you are in the area.

10/10 - 훌륭해요

luis

2023년 11월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 11월 19일
It was a pleasure to serve as your home-away-from-home, Luis, and we thank you for taking a moment to share your perfect score. We hope our hotel will be one you return to should your travels ever bring you back to the area.

10/10 - 훌륭해요

Richard

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 11월 18일
Thank you for honoring us with a perfect score, Richard! We're excited for the opportunity to welcome you back soon.

10/10 - 훌륭해요

Gordon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful room. Great service. Friendly staff. Good deal.
2023년 11월에 1박 숙박함
답변 제공: HotelMgmt 님, 2023년 11월 27일
Thank you for your positive review, Gordon! We're delighted to hear that you found the room beautiful and were pleased with our service here at Courtyard Pittsburgh North/Cranberry Woods. It's also great to know that you felt you received good value. We strive to provide an exceptional experience for all our guests, and your feedback is a wonderful affirmation of our efforts. We look forward to welcoming you back again soon!

10/10 - 훌륭해요

Ron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 11월 14일
We're proud to have earned your top score, Ron. Please come back soon!

8/10 - 좋아요

Bill

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Short night stay
Easy check in and exceptional customer service. Room was excellent.
2023년 11월에 1박 숙박함
답변 제공: HotelMgmt 님, 2023년 11월 7일
Making sure we started your stay off effortlessly was a pleasure and we will gladly convey your kudos to our team. We loved to read you also enjoyed our comfortable accommodations. We hope we have enticed a return visit to Courtyard Pittsburgh North/Cranberry Woods, Bill!

6/10 - 괜찮아요

Amy

2023년 11월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 11월 6일
We appreciate you taking the time to rate your stay, however, we would love the opportunity to better your experience in the future and attempt to receive a perfect score!

10/10 - 훌륭해요

Thomas

출장 여행
All was good
2023년 10월에 4박 숙박함
답변 제공: HotelMgmt 님, 2023년 11월 6일
Reading that your entire stay was perfection is rewarding, Thomas. We hope you will be back at Courtyard Pittsburgh North/Cranberry Woods to enjoy more of what we have to offer! Thank you!

10/10 - 훌륭해요

michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean, spacious, comfortable. Check -in was fast, easy, friendly by John Hooley, who greeted me like a familiar friend. I was grateful that Monster Bash was conveniently close by at the neighboring Marriott. I have already booked a reservation for next July, '24 Monster Bash, because this is one of my favorite hotels!
2023년 10월에 5박 숙박함
답변 제공: Hotelmgmt 님, 2023년 10월 30일
Michael, we're thrilled to hear that your stay with us was a pleasant one! It's fantastic to know that our clean and spacious rooms added comfort to your experience here at Courtyard Pittsburgh North/Cranberry Woods. A special thank you for mentioning John Hooley. It's always great to hear when our staff make such a positive impact. We're also glad to know that our proximity to the Monster Bash at the neighboring Marriott was convenient for you. It's heartwarming to know that we rank among your favorite hotels, and we're looking forward to welcoming you back next year!

8/10 - 좋아요

Lucille

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very much enjoyed the site , the room, the staff, and complimentary breakfast. My only unpleasantness was the booking/cancelation issue I had with Experian. & The staff at Courtyard managed to clear it up for me.
2023년 10월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 10월 23일
Thank you for your feedback, Lucille. We're thrilled to hear that you enjoyed your stay here at Courtyard Pittsburgh North/Cranberry Woods. We always aim to ensure our guests have a memorable experience. We regret the inconvenience you faced with your reservations, but we're pleased that our team was able to assist and resolve the issue for you. We appreciate your understanding and patience, and we hope to welcome you back again soon for another pleasant stay.

10/10 - 훌륭해요

Shamit

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: HotelMgmt 님, 2023년 10월 19일
There is nothing better than earning a perfect score from a valued guest! Thank you and we hope to see you again soon.

10/10 - 훌륭해요

Ravindra 님, Annandale

2023년 10월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 10월 30일
Thank you for your five-star rating, Ravindra! We hope to be your preferred property whenever your travels bring you to the area!

6/10 - 괜찮아요

Dawn

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The air conditioner was very noisy. The water pressure was a trickle
2023년 8월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 8월 31일
We apologize for the inconvenience you experienced with the noisy air conditioner and the low water pressure. We understand how these issues can affect the overall comfort of your stay, and we'll definitely look into rectifying these concerns promptly. We hope to have the opportunity to welcome you back and provide a more seamless experience in the future, Dawn.

8/10 - 좋아요

Jean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good Hotel; needs a new mattress!
Super clean which was great. Mattress was a bit worn (sunk in the middle). Would stay here again as overall pretty good.
2023년 8월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 8월 30일
Thank you for your feedback, Jean. We're glad to hear that you appreciated the cleanliness of our hotel. However, we apologize for the inconvenience caused by the worn mattress. We understand the importance of a comfortable night's sleep and will definitely look into this further. Your input is invaluable as we continue to strive for excellence in all aspects of our guests' experience. We look forward to welcoming you back on your next visit and hope to provide an even better stay.

8/10 - 좋아요

Arlyn

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Nice quiet place to stay, near food, doctors and shopping.
2023년 8월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2023년 8월 24일
Arlyn, we are so happy we could offer you a peaceful night's rest and a relaxing stay here at Courtyard Pittsburgh North/Cranberry Woods. Thank you for sharing your terrific experience. We hope to welcome you back soon!

8/10 - 좋아요

Karin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall the staff was friendly and helpful and the room was clean and comfortable although the bed was a little hard and the shower didn’t have much water pressure. But overall my family would stay there again
2023년 8월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 8월 25일
Karin, we are elated to learn you and your family had a pleasant experience with us at Courtyard Pittsburgh North/Cranberry Woods. All of us greatly appreciate you taking a moment to share your positive and helpful feedback. We will discuss your thoughts on the beds and showers to see how we can impress you even further next time you are in town. See you then!

10/10 - 훌륭해요

Dan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 3박 숙박함
답변 제공: Hotelmgmt 님, 2023년 8월 19일
Thank you for your top score, Dan! We look forward to your next stay with us.

4/10 - 별로예요

Cort

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They never cleaned our room one time during our 4 night stay. When I approached the manager he said it should have been cleaned on day 2. I told him it wasn't. He shrugged his shoulders and printed my receipt for $700 and handed it to me. Never again.
2023년 8월에 4박 숙박함
답변 제공: Hotelmgmt 님, 2023년 8월 9일
We sincerely apologize for the oversight in housekeeping during your stay, Cort. Our team will discuss this internally to ensure we are properly attending to all rooms and to improve our response when concerns like this are brought to our attention. Your feedback is valuable, and we hope you'll grant us the opportunity to make it up to you on a future visit. Thank you.

10/10 - 훌륭해요

Stephanie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 8월 5일
Stephanie, we never take a perfect score for granted and we’re pleased to find that your lasting impressions of us are so high. Thank you for calling our hotel "home" during your recent visit and we hope to welcome you back through our doors in the future.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean,
I stayed for a night and I was very happy with my decision. Hotel was clean, friendly staff.
2023년 7월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 8월 3일
We greatly appreciate your review and are thrilled to receive a perfect score from you! It's wonderful to hear that you enjoyed your stay here at Courtyard Pittsburgh North Cranberry Woods, found our hotel clean, and our team friendly. We strive to provide a welcoming and comfortable experience for all our guests, and we're delighted we met your expectations. We look forward to welcoming you back the next time you're in town!

10/10 - 훌륭해요

Christine

2023년 7월에 2박 숙박함
답변 제공: HotelMgmt 님, 2023년 8월 15일
We never take a perfect score for granted and we’re pleased to find that your lasting impressions of us are so high. Thank you for calling our hotel "home" during your recent visit and we hope to welcome you back through our doors in the future, Christine!

10/10 - 훌륭해요

Renee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Exactly as expected.
답변 제공: HotelMgmt 님, 2023년 7월 20일
Meeting all of your travel needs and expectations was a pleasure, Renee. Thank you for sharing your positive experience with us at Courtyard Pittsburgh North/Cranberry Woods. We hope your travels will bring you back soon!

10/10 - 훌륭해요

Dan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice accommodations. Highly recommended.
2023년 7월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2023년 7월 19일
We're thrilled to hear that you enjoyed your stay with us at Courtyard Pittsburgh North/Cranberry Woods and found our accommodations to be superb! Your recommendation means a lot to us, and we look forward to the opportunity to welcome you back in the future, Dan!

6/10 - 괜찮아요

william

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 7월에 1박 숙박함
답변 제공: HotelMgmt 님, 2023년 7월 18일
We appreciate your star-rating, however, we would love nothing more than to welcome you back to strive for true perfection in the future, William.

10/10 - 훌륭해요

david

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
great location for my needs
2023년 7월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2023년 7월 13일
Thank you for your feedback, David. We're delighted to hear that our location perfectly suited your needs. We strive to provide a convenient and enjoyable stay for all our guests, and we're glad we hit the mark for you. We hope to welcome you back again in the future here at Courtyard Pittsburgh North/Cranberry Woods!

8/10 - 좋아요

Tamara

출장 여행
좋아요: 직원 및 서비스
I noticed minor things in the room with regards to cleanliness and the shower head pressure and water direction was out of control. There was water everywhere.
2023년 6월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2023년 6월 26일
We are glad you had a great time at our property and we appreciate you highlighting any areas you would like to see improved. We will speak with housekeeping to enhance their attention to detail and with maintenance to resolve those shower heads. We are positive your next visit will be flawless all around!

10/10 - 훌륭해요

Rene

2023년 6월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 7월 11일
We are humbled to have earned your perfect score, Rene! It was a treat to have you settle in with us and we hope you will join us for another five-star experience soon.

10/10 - 훌륭해요

Alex

좋아요: 청결 상태, 직원 및 서비스
2023년 5월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 6월 18일
We’re proud to have earned five stars on your recent visit, Alex! Thank you and it would be a pleasure to welcome you back to Courtyard Pittsburgh North/Cranberry Woods.

10/10 - 훌륭해요

Timothy 님, Thiensville

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is what a hotel should be like.
2023년 6월에 1박 숙박함
답변 제공: Barb 님, 2023년 6월 14일
Thank you for your response.The staff here works very hard to provide each of our guests a lovely stay.Glad we were able to accomplish that for you.Look forward to your next stay with us!

4/10 - 별로예요

Patricia

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hotel room was pretty dirty. There was a dried blood stain on the shower curtain and dirt built up in every corner. There were a couple hockey teams spending the weekend while we were there. Parents and hotel staff allowed the kids to run up and down the hallways, slamming doors and screaming, until 1AM. I purposely chose this hotel because of the higher prices, thinking that it would equate to quality, but was very wrong.
2023년 6월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2023년 6월 12일
Maintaining high standards of cleanliness and ensuring a peaceful atmosphere are top priorities for us, and it seems we missed the mark during your stay. Please accept our deepest apologies for the condition of your room. We will be conducting a thorough review of our cleaning procedures with our housekeeping staff to ensure that they are strictly adhered to. We also are sorry for the disturbance caused by other guests. While we welcome and cater to a variety of guests, it is important to us that all guests respect others. Your experience highlights the need for us to enforce our noise policies more strictly, particularly during late hours, and we will work on this. We understand how these issues would have marred your stay, especially considering the expectations you had when selecting our hotel. Your feedback is invaluable to us in making the necessary improvements, and we are committed to ensuring this does not happen in the future. We hope to have the chance to regain your full confidence in us, Patricia, and show you what we are truly capable of.

6/10 - 괜찮아요

Janet

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beds in room were not comfortable. Towels were not changed out, I went down at 10 pm to get fresh towels. Evening front desk staff very nice and accommodating, check out asked about stay and I said nothing about towels, but did state beds were not comfortable. I felt the clerk became defensive and she told me, “that is your opinion beds are a personal thing and most people like them”. I said ok but you asked I travel a lot and stay in many chain hotels, that was my comparison. She again stated it is not what she usually hears and dismissed my comment. Customer service from her was the only negative experience.
2023년 5월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2023년 6월 5일
We genuinely appreciate hearing from our guests as it helps us identify areas where we can improve. We are very sorry that our beds did not better suit your preferences. We understand that comfort is a personal matter, and we strive to cater to the preferences of all our guests. Your feedback will serve as valuable insight into reviewing our current features. We are disheartened to hear about your checkout experience. We want our guests to feel listened to and respected, and it is clear that we missed the mark in this case. We will address your experience with our team to reinforce the importance of providing excellent customer service and actively listening to our guests' feedback. Thank you again for your candid feedback, and we look forward to the opportunity of welcoming you back, Janet.

4/10 - 별로예요

Maria Carolina Zamora

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
No me hicieron el servicio de la habitación, las personas de la recepción super amables, pero nunca limpiaron la habitación
2023년 5월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2023년 6월 5일
Maria, thank you for choosing our property as well as for providing your helpful feedback. We are sorry if there was any confusion regarding our housekeeping procedures. We do not offer the service automatically each day but if you request it with our team we can ensure a room refresh. We are eager to better meet your needs and hope you will return soon.

8/10 - 좋아요

LORENA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2023년 5월 26일
It was a pleasure to serve as your home-away-from-home, Lorena, and we thank you for your high marks. We would be delighted to welcome you back just as soon as you can!

6/10 - 괜찮아요

Bassem

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bathroom not clean
2023년 5월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 5월 22일
Bassem, we are grateful you had a moment to review your stay and share any areas in need of attention. We strive to ensure an impeccable hospitality experience all around and regret we fell short with your restroom. We will convey this to housekeeping so we get it right next time. Please allow us another opportunity to win you over completely!