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홈우드 스위트 바이 힐튼 콜로라도 스프링스-노스 여행 후기

3 out of 5
홈우드 스위트 바이 힐튼 콜로라도 스프링스-노스
9130 Explorer Dr, Colorado Springs, CO

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 768개 이용 후기 중 422개" "
평점 8 - 좋아요. 768개 이용 후기 중 190개" "
평점 6 - 괜찮아요. 768개 이용 후기 중 79개" "
평점 4 - 별로예요. 768개 이용 후기 중 46개" "
평점 2 - 너무 별로예요. 768개 이용 후기 중 31개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

HYEWONSIM

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 12월에 9박 숙박함
답변 제공: Katie Braaten 님, 2021년 1월 15일
Dear HYEWONSIM, Thank you for taking the time to review our property! I'm so happy to hear that your stay with us was a 10/10! We can't wait to welcome you home again soon! Sincerely, Katie Braaten Front Office Manager

10/10 - 훌륭해요

Katherine 님, Westcliffe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very courteous and friendly.
2024년 4월에 1박 숙박함

4/10 - 별로예요

Par

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The property is in the process of being remodeled. I'm sure it will be lovely when finished. It was a bit rough at this point.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in service was excellent, very friendly and helpful.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Veronica

2024년 2월에 4박 숙박함

10/10 - 훌륭해요

Robert 님, Golden

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were all so friendly and accommodating! The breakfast spread was fabulous. The property was very quiet.
2024년 1월에 2박 숙박함
답변 제공: Front office Manager 님, 2024년 2월 2일
Thank you so much for your review! We look forward to seeing you again!

10/10 - 훌륭해요

Orville

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice place
2024년 1월에 1박 숙박함
답변 제공: Front office Manager 님, 2024년 2월 2일
Thank you so much for your review! We look forward to seeing you again!

10/10 - 훌륭해요

Stephanie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved our stay. Rooms were nice and location was very convenient
2024년 1월에 1박 숙박함
답변 제공: Front office Manager 님, 2024년 2월 2일
Thank you so much for your review! We look forward to seeing you again!

6/10 - 괜찮아요

Josephine

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Front office Manager 님, 2024년 2월 2일
Thank you so much for your review! We look forward to seeing you again!

8/10 - 좋아요

Mariah De La

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great breakfast, except on the last day a woman started cleaning breakfast up at 9 & we were told breakfast was over at 10.. room was very spacious, parking was great. Amenities were great as well. Will defiantly stay here again
2023년 12월에 3박 숙박함
답변 제공: Front office Manager 님, 2024년 2월 2일
Thank you so much for your review, I will look into the situation with breakfast and make sure we honor the times posted for your next stay. We look forward to seeing you again!

4/10 - 별로예요

Ginger

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
There was trash piling up outside of the elevator the night we arrived. It still had not been cleaned up at 10:30 am the next day, in fact, more trash had accumulated. Our microwave was dirty on the inside. There were deep gouges in the living room wall.
2023년 12월에 1박 숙박함
답변 제공: Front office Manager 님, 2024년 2월 2일
Hello and thank you for taking the time to submit a review! I will personally speak with housekeeping to make sure these issues are addressed, and we hope you will consider us again for any future stays.

4/10 - 별로예요

Caroline

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Front office Manager 님, 2024년 2월 2일
Thank you so much for your review! We look forward to seeing you again!

10/10 - 훌륭해요

Thomas

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean, staff friendly & helpful, & it's nice to find a pet friendly place for my animals. Would definitely book this hotel again.
2023년 12월에 2박 숙박함
답변 제공: Front office Manager 님, 2024년 2월 2일
Thank you so much for your review! We look forward to seeing you again!

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
UNFRIENDLY STAFF
"I was there for a business trip. The staff was not helpful at all. I had a really bad accommodation experience."
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Lillyanna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Front office Manager 님, 2024년 2월 2일
Thank you so much for your review! We look forward to seeing you again!

10/10 - 훌륭해요

James

반려동물 동반 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice quiet n clean
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Stephen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was very comfortable and convenient. We stayed for several days, prepared several meals, and felt very safe. The staff was very helpful, the Continental breakfast was great, and the bed was comfortable. Will definitely be back.
2023년 11월에 2박 숙박함

4/10 - 별로예요

Joshua

연인과의 여행, 출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Plenty of parking! We were driving a uhaul with a car in tow. Specifically chose to stay here after looking at a satellite image of the parking lot and seeing that I wouldn’t get us stuck!
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Edgardo 님, Hollywood

2023년 11월에 2박 숙박함
답변 제공: Front office Manager 님, 2024년 2월 2일
Thank you so much for your review! We look forward to seeing you again!

8/10 - 좋아요

David

2023년 11월에 1박 숙박함

8/10 - 좋아요

Linette

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
The hallway to our room had wallpaper coming off of the wall and being stapled at random places.
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Paul

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
This is an older and dated hotel (and smells that way). I made several complaints to the front desk and none of the issues were addressed. For example, I advised the male front desk person the day after we arrived (Friday) that the hand shower holder was broken and that the toilet kept recirculating every 10 minutes, making it extremely hard to sleep at night. Neither was done. The following morning (Saturday), I spoke with a young lady at the front desk about the same concerns in addition to requesting the room be cleaned. Again, nothing was done by the time we got back that evening. A third time (Sunday), I complained to the same young lady at the front desk and again nothing was done upon our return that evening. I spoke with Aubrey at the front desk that evening and she said she was the only person at the front desk and couldn't send any replacement towels or pick up the garbage. Now we're on day 4 of the same towels, garbage, and bed sheets. Absolutely unacceptable. In addition, she said she couldn't offer anymore help because I booked through Expedia. What difference does that make?? I paid for the stay upfront AT THE HOTEL FRONT DESK so what does the booking process have to do with the staying experience at the hotel?? I talked with Expedia and they said they would send an email to the general manager that evening (Sunday). It is now Thursday (a week after arrival) and I have yet to hear from anyone at Homewood. Extremely disappointed.
2023년 10월에 4박 숙박함
답변 제공: FRONT OFFICE MANAGER 님, 2023년 11월 3일
Hello and good afternoon,I was hoping to have a chat with you in regard to multiple issues you had during your stay at our hotel. First off, I want to again thank you for your feedback and apologize for the experience you had. These kinds of things I take very seriously and make sure I do all of the investigation and research possible to get to the bottom of what happened. I was able to speak with maintenance and confirm that a request was put in for your room in which the toilet issue was resolved. Housekeeping services are provided every 2nd day, with a refresh and full-service rotation every other visit. Another thing to note is that the hotel unfortunately does not houseman after 4pm and the front desk is unable to leave the desk unattended. After speaking with housekeeping, I able to confirm your room was in fact provided services during your stay. I am unable to provide any further compensation or refunds. I hope you have a wonderful day and if you're in the area again I hope you will consider our hotel again!

8/10 - 좋아요

Katie

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very friendly staff and overhall good experience
All the staff was very friendly and helpful. Breakfast each day was changed up a little with hot items and delicious. Only negative thing was there were slight things in the room such as dirty tissue in the night stand and toilet was struggling to flush. Everything else was very clean and overall comfortable. I would stay again.
2023년 10월에 2박 숙박함
답변 제공: FRONT OFFICE MANAGER 님, 2023년 11월 3일
Thank you so much for your review I am glad to hear you felt at home with us and enjoyed breakfast! I hope to see you again soon!

10/10 - 훌륭해요

Erica

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly and efficient.
2023년 10월에 1박 숙박함
답변 제공: FRONT OFFICE MANAGER 님, 2023년 11월 3일
Thank you so much for your review I will let my staff know what you thought of your stay! Hope to see you again soon!

10/10 - 훌륭해요

Ida

2023년 10월에 1박 숙박함

8/10 - 좋아요

Roger

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The property is starting to show some signs of wear (i.e. the wallpaper in the hallways is beginning to curl off of the wall at the baseboards and at the corners, cracked soap bar holder and tub in the shower, etc.) and needs a good 'once over.' No one cleaned my room when I specifically asked for housekeeping at the front desk on day #4 of a 6 night stay (I guess they forgot). No hand towels were available when I asked in person at the front desk. It was just a bunch a little things that didn't get taken care during my stay that makes you think, "Why am I staying here?" On a positive note, the breakfasts are pretty good!
2023년 10월에 5박 숙박함
답변 제공: Paul S FD Manager 님, 2023년 10월 23일
Hello and good afternoon!I want to first off thank you for your review and feedback!Here at Homewood suites, we strive to provide the best service possible so that you feel comfortable and at home. It sounds like you had some issues during your stay in regard to housekeeping and I want to apologize for this. I will personally speak with housekeeping and make sure this kind of thing never happens again. I'm glad you enjoyed breakfast, and I would like to let you know that though the building is older we are actually due for renovations starting in the next couple of months. The entire hotel will be updated, and I encourage you to come back and stay with us once renovations are complete so that you can see all the amazing changes we have made!

8/10 - 좋아요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Paul S FD Manager 님, 2023년 10월 23일
Thank you for sharing your experience! I hope you enjoyed your stay, and we would love to see you again!

8/10 - 좋아요

Sharon

가족 여행
좋아요: 청결 상태
It was what we needed for our 4-day family trip
We had the suite with a king bed, full kitchen, fold-out couch and bath. When we arrived to the room there wasn’t any “welcome” material showing tv channels, breakfast times or surrounding restaurants or shops, so I had to call the front desk a couple times to ask questions. We missed breakfast on Monday because the breakfast times are different on the weekend, but we didn’t have that information available to see that. The fold-out couch didn’t have any sheets on it, but my husband wanted to sleep on his portable cot anyways so the kids and I slept on the king bed. We could have asked for sheets but seeing the large stain on the mattress made it less inviting to sleep on. Other than those couple things, our stay was nice. The room was fairly large (good room for a young family) and the kitchen was easy to use. We didn’t request room service to our room so I can’t speak on that. Their breakfasts were hot and fresh, and had a nice variety of food items.
2023년 10월에 4박 숙박함
답변 제공: Paul Sandoval Front Office Manager 님, 2023년 10월 13일
Hello and good afternoon!I just wanted to first thank you for staying at our hotel and taking the time to leave this feedback. Here at Homewood Suites, we strive to give you the best overall experience and make sure you feel at home. It does sound like your experience was not completely without issues and I want to apologize for any inconveniences you may have experienced during your stay. We are due for renovations here in the next couple of months and I hope you will consider us again for your future travels, so that you can see all the changes we have made!

6/10 - 괜찮아요

Jordan

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel staff was good. The condition of our room was not great. It was not as clean as we hoped it would be.
2023년 10월에 2박 숙박함
답변 제공: Paul Sandoval Front Office Manager 님, 2023년 10월 12일
Hello and good afternoon,I first off want to say I appreciate you taking the time to give us feedback. Here at the Homewood suites, we strive to make you every experience is perfect, and you feel at home when staying with us. I also want to apologize for your issues with the condition of the room. This is something I will work with Housekeeping to ensure it will not happen again. We are due for renovations in the next couple of months and I hope you will consider staying with us again for your future travels, so that you can see all the wonderful things we have done!

8/10 - 좋아요

Wesley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Hotel
The room was clean and maintained.
2023년 10월에 1박 숙박함
답변 제공: Paul Sandoval Front Office Manager 님, 2023년 10월 12일
Hello and good afternoon,I first off want to say I appreciate you taking the time to give us feedback. Here at the Homewood suites, we strive to make you every experience is perfect, and you feel at home when staying with us. We are due for renovations in the next couple of months and I hope you will consider staying with us again for your future travels, so that you can see all the wonderful things we have done!

10/10 - 훌륭해요

Wendy K

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Paul Sandoval Front Office Manager 님, 2023년 10월 9일
Thank you so much for your review! We are glad you had a great experience, and we hope to see you again!

8/10 - 좋아요

william

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place the couch is uncomfortable
When we checked in they gave us wrong room. So we went back down to counter they said we didn't have anything left with king bed. We ask can we get one tomorrow. She said if there is one available that we can. So in the morning we ask if they got the right room for us. They gave us a letters on we should went to their website not a third party website. They gave the right room. We have to move are stuff soon as possible before the house keepers come. So that should like to me they had the right room when we checked in.
2023년 10월에 5박 숙박함
답변 제공: Paul Sandoval Front Office Manager 님, 2023년 10월 9일
I sorry to hear about your check in experience with not receiving the correct room. It seems like we were able to correct this on the second day. I'm glad your overall experience wasn't affected to much by this, and we appreciate your review! Thank you for staying with us and we hope to see you again!

10/10 - 훌륭해요

Miguel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Paul Sandoval Front Office Manager 님, 2023년 10월 9일
Thank you for the great review! We are so glad you enjoyed your stay and had a great experience. We look forward to seeing you again soon!

4/10 - 별로예요

Michelle

별로예요: 직원 및 서비스, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Paul Sandoval Front Office Manager 님, 2023년 10월 9일
Thank you so much for your review. I'm sorry your stay wasn't a 10 out of 10. We strive to provide the best experience possible and hope you will stay with us again soon!

10/10 - 훌륭해요

Linda

2023년 9월에 1박 숙박함
답변 제공: Paul Sandoval Front Office Manager 님, 2023년 10월 9일
Thank you for the great review! We are so glad you enjoyed your stay and had a great experience. We look forward to seeing you again soon!

6/10 - 괜찮아요

Danielle

좋아요: 청결 상태, 직원 및 서비스
It’s an older property, but for the most part
2023년 9월에 1박 숙박함
답변 제공: Paul Sandoval Front Office Manager 님, 2023년 10월 9일
Great news the property is due for renovation in the next couple of months! We hope you will come back and can see all of the new and beautiful changes we have made to the hotel! Thank you for taking time to leave us a review and we hope to see you again soon!

8/10 - 좋아요

Bradley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly and helpful staff.
2023년 8월에 1박 숙박함
답변 제공: Paul Sandoval Front Office Manager 님, 2023년 10월 9일
Thank you for your review! I will inform by staff of what you have said and hope next time you stay with us you will give us a 5 out of 5 rating! Thank you again and look forward to seeing you soon!

10/10 - 훌륭해요

Kylee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The staff was super friendly and the room was nice and clean and spacious.
2023년 8월에 1박 숙박함
답변 제공: Paul Sandoval Front Office Manager 님, 2023년 10월 9일
Thank you for the great review! We are so glad you enjoyed your stay and had a great experience. We look forward to seeing you again soon!

10/10 - 훌륭해요

Kathleen

2023년 7월에 1박 숙박함
답변 제공: Paul Sandoval Front Office Manager 님, 2023년 10월 9일
Thank you for the great review! We are so glad you enjoyed your stay and had a great experience. We look forward to seeing you again soon!

6/10 - 괜찮아요

Marla

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함

8/10 - 좋아요

Kathy

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Ok
Traveling with 4kids we needed a larger room. Our room fit the bill. But there were several things that needed repair. The curtain was torn and the shower curtain was falling down. They advertised cable tv but we only actually only got 7-8 channels. The kitchen floor was grimy, when I wiped up a small amount of water the towel was dirty. Furniture needs to be updated. The sofa bed mattress was nothing but springs. Also someone had kicked in the bathroom door and it wasn’t repaired. Breakfast was great and the room was reasonably priced but I expected more from Hilton.
2023년 7월에 3박 숙박함

10/10 - 훌륭해요

Alejandro

2023년 7월에 4박 숙박함
답변 제공: Paul Sandoval Front Office Manager 님, 2023년 10월 9일
Thank you for the great review! We are so glad you enjoyed your stay and had a great experience. We look forward to seeing you again soon!

10/10 - 훌륭해요

Amanda

2023년 7월에 1박 숙박함
답변 제공: Paul Sandoval Front Office Manager 님, 2023년 10월 9일
Thank you for the great review! We are so glad you enjoyed your stay and had a great experience. We look forward to seeing you again soon!

8/10 - 좋아요

David

2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Lauren

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible night stay
We arrived at the hotel around 8pm at night. At that time we were told that the hotel was overbooked and there was no room for us. I guess all the hotels in the area were at full compacity as well. After discussing for quite some time, the receptionist said she could give us a room that was technically out of service due to no AC. We went to look at it and it was not cleaned and hot. A worker offered to clean in for us and so we waited about an hour and then stayed in the hot, No AC room for the night as it was our only choice. Unfortunately we did get any sleep that night. The hotel said it was compensate us the stay but did not have any access to our information as we booked through a 3rd party
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Natasha 님, Winchester

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very friendly staff which made my stay pleasant.
2023년 7월에 1박 숙박함

8/10 - 좋아요

Vanessa

2023년 6월에 5박 숙박함

10/10 - 훌륭해요

Larry 님, ulysses

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No ice machine. That was not good.
2023년 6월에 1박 숙박함

8/10 - 좋아요

Stephanie

가족 여행
좋아요: 직원 및 서비스
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Deborah

2023년 6월에 2박 숙박함