Dear Marc,Thank you very much for your great ratings and your kind remarks about our hotel.We will continue working to improve our services, in order to meet all our guest expectations.It is great to learn you had a nice time.Wishing to welcome you again.Kindest Greetings,Hotel Riu NaiboaOnline Reputation Manager

Apreciada Damaris,Muchas gracias por compartir su maravillosa experiencia y por elegir RIU Hotels & Resorts. Estamos muy contentos de saber que fuimos capaces de superar sus expectativas y que disfrutó de su estancia. ¡Esperamos volver a darle la bienvenida en un futuro próximo!Nuestros mejores deseos, Cordialmente, Hotel Riu NaiboaOnline Reputation Manager

Dear Kimanie,We are very grateful for your wonderful review.It is very rewarding for our beautiful staff members to read you enjoyed your stay.Thank you very much for choosing us!Looking forward to hosting you again, Kimanie.Kindest wishes,Hotel Riu NaiboaOnline Reputation Manager

Dear Samir,we appreciate you taking the time to share your great review here!We are happy to know that you were so pleased with our service and we look forward to hosting you again in the near future. We wish you all the best,Hotel Riu NaiboaOnline Reputation Manager

Apreciad@ Julieann Pagan,Muchas gracias por dedicar el tiempo de dejarnos su valoración.Estamos muy contentos de que haya disfrutado en nuestras instalaciones y sobre todo, nos sentimos halagados, al saber que sus vacaciones, fueron satisfactorias, sobre todo, gracias a la atención de nuestro maravilloso servicio prestado.Esperamos que nos vuelva a elegir para pasar unos días con nosotros.Cordialmente, Hotel Riu NaiboaOnline Reputation Manager

Dear Mihirbhai,It makes our efforts worthwhile when we read that our beautiful guests enjoyed a much-deserved holiday.Thank you very much for your fantastic review, our staff feels rewarded.Wishing you a great day!Thank you for choosing us, see you soon!Kindest Greetings,Hotel Riu NaiboaOnline Reputation Manager

Dear Santiago,We appreciate this feedback! We are very happy to hear that you enjoyed the room and the gastronomic offer, however, we lament to hear that the drinks were not to your satisfaction.We look forward to sharing another great experience with you soon. Greetings,Hotel Riu NaiboaOnline Reputation Manager

Dear Timothy,Thank you so much for your review!We are happy to know how much you enjoyed your stay, in the Hotel Riu Naiboa. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu NaiboaOnline Reputation Manager

Apreciado Probando,Gracias por su comentario,Valoramos profundamente su reseña positiva y detallada de su estancia reciente en nuestro hotel y nos llena de satisfacción haber sido parte de una experiencia tan placentera para usted.Siempre nos complace saber que disfrutó su tiempo con nosotros. Esperamos sinceramente que nos brinde otra oportunidad de recibirle en nuestras instalaciones para poder así proporcionarle la experiencia altamente satisfactoria que nos distingue.Cordialmente, Hotel Riu NaiboaOnline Reputation Manager

Dear orain,Many thanks for sharing your feedback with us.We are truly sorry we did not live up to the standards you expected and for the disappointing experience you had. We regret to hear that we could not find a solution that could help you to enjoy your time at our hotel.All your comments have been shared with the corresponding department for further follow up as we are looking forward to having the opportunity to better serve you in the future.We remain sincerely,Hotel Riu NaiboaOnline Reputation Manager

Dear Yasmin,Thank you for taking the time to provide us your detailed feedback on your stay at our property.In our pursuit of excellence, it certainly saddens us to learn that you were left disappointed with some aspects of your experience. Please let us explain that when a booking is made through a third party and not RIU, it is the agency with whom the guests have booked, who is in charge of the reservation, unfortunately, we cannot reply on their behalf. Your review will be passed on to the departments in charge.We hope we have the opportunity to welcome you again soon.Best Regards,Hotel Riu NaiboaOnline Reputation Manager

Dear Sifth,We would like to apologize for any inconvenience.Please let us explain that when reservations have been arranged and charged by a third company, it is the guest’s booking channel who is in charge of the reservation. Regrettably, we cannot reply on their behalf.We kindly recommend you to get in touch with your booking channel in order to inform them about your discomfort and place a formal complaint.When reservation have been made directly with Riu, we recommend them to place a formal complaint in our After Customer Care.Sincerely,Hotel Riu NaiboaOnline Reputation Manager

Dear Joseph,We appreciate you took the time to leave your impressions regarding your recent stay with us.It is disappointing to read that despite our efforts we could not fulfil your expectations in some areas. The management will be informed in order to apply the right measures.Please accept our apologies.Best Regards,Hotel Riu NaiboaOnline Reputation Manager

Estimado Damaris, Gracias por su visita y por compartir su experiencia con nosotros. Lamentamos que hayamos pasado por alto algunos detalles y que no haya quedado plenamente satisfecho con su reciente experiencia.Le aseguramos que nos tomamos muy en serio sus comentarios y que comentaremos sus preocupaciones con nuestros jefes de equipo, ya que realmente esperamos que nos vuelva a dar la oportunidad de recibirle de nuevo para ofrecerle una experiencia inmejorable.Respetuosamente,Hotel Riu NaiboaOnline Reputation Manager

Dear gloria,Thank you for providing your honest feedback.It is unfortunate to hear you weren't completely satisfied with your recent experience, as our policy is to make every attempt to please our guests. We do hope you will understand that it is difficult for us to comment on individual tastes or opinions, when the majority of customers do appear to be satisfied with the overall quality of the food offered.You may rest assured that we will share all your impressions with our management team for a proper follow up as guest service is our absolute main priority and we sincerely hope that we will have the opportunity to welcome you back again for a more satisfying experience.With our best wishes we remain,Hotel Riu NaiboaOnline Reputation Manager

Dear Luan,Thank you so much for your kind words and your good rating on Expedia. We are glad we were able to assist you and make your stay enjoyable.We would also like to thank you for bringing to our attention the matters with which you were not so satisfied. It is our hope that we can have the opportunity to serve you again in the future.With appreciation, Hotel Riu NaiboaOnline Reputation Manager

Dear Francis,Thank you for taking the time to give us your feedback and for expressing your concerns.We work incessantly to ensure our facilities are well maintained and we try our hardest to provide not just good value, but friendly hospitality and comfortable accommodations from start to finish. For this reason we are deeply sorry you found our hotel less than satisfactory.However, our guests’ reviews are always truly appreciated as a valuable contribution to our process of continuous improvement, and therefore, your observations will be shared with involved departments for further consideration.We sincerely hope to have the opportunity to welcome you back to one of our worldwide available hotels in the future, and to show you a better and excellent service. Until then, we wish you all the best.With our best wishes we remain,Hotel Riu NaiboaOnline Reputation Manager

Apreciada Janice Ortiz,Mil gracias por escribir esas palabras como un reconocimiento a nuestra labor de cada día.Sepa que nos gustaría que volviera a visitarnos en alguna de nuestras instalaciones distribuidas en el mundo y, poder así brindarle una nueva y maravillosa estancia entre nosotros.Cordialmente, Hotel Riu NaiboaOnline Reputation Manager

Dear Marie Olga,We are constantly working to improve our services and reading your outstanding feedback makes every effort worthwhile.We wish to thank you very much for your fantastic review!Hoping you will visit us again soon, Marie Olga.Kindest wishes!Hotel Riu NaiboaOnline Reputation Manager

Apreciad@ Fariely,Nos sentimos halagados con sus palabras.El mejor regalo que podemos recibir es conocer que usted, como huésped, se marchó tan feliz de entre nosotros.Anotamos sus observaciones para seguir mejorando.Ahora queremos que sepa que esperamos, de corazón que vuelva pronto a visitarnos y podamos ofrecerle una experiencia aún mejor si cabe.Cordialmente, Hotel Riu NaiboaOnline Reputation Manager

Dear Aimee,Thank you for your stay at our hotel and for sharing your feedback. We regret to learn that your experience did not fully meet your expectations this time as our priority is to provide an enjoyable experience to all of our guests.To end on a positive note, we are glad you enjoyed the hotels amenities.Please rest assured that we will forward your impressions to our management team for an appropriate follow up and we really hope that you allow us the chance to host you soon again and share a more pleasant experience.Kind Regards,Hotel Riu NaiboaOnline Reputation Manager

Apreciada Johanna,Gracias por su comentario tan gratificante.Nos sentimos muy halagados con sus palabras y, a la vez, es para nosotros un premio a nuestra labor una reseña como la suya.Solo nos queda que vuelva pronto a visitarnos.Cordialmente, Hotel Riu NaiboaOnline Reputation Manager

Dear Ashraf Ibrahim,Thank you very much for staying with us and for sharing your review.We are very sorry to read that the experience was not memorable. Please allow us to explain that the excursions agents are not part of Riu.Your feedback will help us improve our services.Best Regards,Hotel Riu NaiboaOnline Reputation Manager

Dear Erica,Thank you for sharing your experience with us!It's truly saddening to hear you weren't completely satisfied with your recent experience, as our goal has always been to exceed our guest's expectations.We have not been informed about similar cases before your stay, other guests who were allocated in the same room used the same mattress and did not report anything. Unfortunately, we have not been able to track your case with the information provided. For this reason, we kindly invite you to raise a formal and detailed complaint through our After Travel Customer Care through Expedia. Rest assured that we will also share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu NaiboaOnline Reputation Manager

Apreciado Melvin,Agradecemos sus amables palabras, Es nuestra recompensa, conocer su satisfacción y saber, que se marchó, con esas agradables sensaciones, de nuestras instalaciones.Con gusto, esperamos que nos visite pronto en esta, su segunda casa.Cordialmente, Hotel Riu NaiboaOnline Reputation Manager

Dear Nicole,Thank you for taking the time to write a review about your experience at our hotel. We are truly sorry to hear that you had a disappointing experience during your last stay with us, as our goal is to always provide our guests with genuine and personalized service.Your comments have been shared with our team to study to take corrective measures where necessary as we hope you will consider giving us another chance to welcome you soon again and restore your faith in us.Greetings,Hotel Riu NaiboaOnline Reputation Manager

Dear Darasavanh,We are grateful for your review.However, we regret the experience did not meet your expectations, as our goal is to make your stay memorable.Though we manage a proper fumigation program for all our areas, it is unfortunate that we are unable to control insects at 100%.Due to the warm weather and the location of our resort, which is surrounded by vegetation, it is possible that insects can enter our facilities. Our lovely staff work really hard to keep them under control, since our grounds have extensive garden areas. We fumigate continuously all areas to keep insects away from our grounds. We are really sorry to read you felt this way.Your review will be passed on to the departments in charge.In our quest for excellence we are renovationg our hotels in order to provide the best experience.Best Regards,Hotel Riu NaiboaOnline Reputation Manager

Apreciada Wilmarie,Gracias por habernos visitado.Nos sorprenden sus palabras ya que disponemos de un maravilloso personal siempre dispuesto a colaborar con el bienestar de nuestros huéspedes.Cordialmente, Hotel Riu NaiboaOnline Reputation Manager

Apreciada Wilmarie,Gracias por su reseña, Estamos muy contentos de conocer a través de sus palabras y su valoración que le fue todo divinamente y que le gustaría volver. Algo, que para nosotros, es tremendamente satisfactorio.Anotamos sus observaciones para seguir mejorando.Sabe dónde encontrarnos para cuando lo desee y, esperamos, que sea pronto!Cordialmente, Hotel Riu NaiboaOnline Reputation Manager