Our stay was made perfect by our hotel and our host. Cys was wonderful, even giving us a needed ride into town one time! Our room was always spotless, our greetings were always warm, and the bonus is Benji, her dog, who warms the home even more. We spent one evening in the family room available to guests just to watch TV not in our room and away from it all - it felt like home and very comfortable. I would recommend this place to anyone that loves the feeling of home while away from home. The views, location, and hospitality are great! Thanks to the Balmoral Lodge for making our Queenstown stay the best of all my adventures.