리셉션

홀리데이 인 익스프레스 & 스위트 피킨(피오리아 에어리어) 여행 후기

3 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 393개 이용 후기 중 227개" "
평점 8 - 좋아요. 393개 이용 후기 중 109개" "
평점 6 - 괜찮아요. 393개 이용 후기 중 34개" "
평점 4 - 별로예요. 393개 이용 후기 중 11개" "
평점 2 - 너무 별로예요. 393개 이용 후기 중 12개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff has been great. Smooth check in. Room was updated, modern, quiet and clean. Met a very nice housekeeper in the elevator who went out of her way to accommodate me by getting me napkins and utensils from the kitchen after hours when the take out I ordered hadn't given me anything to eat my dinner with. Also got a free homemade chocolate chip cookie at check in... can't go wrong with that lol
2024년 3월에 1박 숙박함
답변 제공: Crystal, FOM 님, 2024년 3월 25일
We are pleased to hear you enjoyed your stay with us. We hope to see you again!

8/10 - 좋아요

Charles

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Ice machine was broken in 3rd floor, and the extra blanket, sheets, and pillows for the let out sofa that is usually in a hotel room weren't there. The mounting of the first TV was a bit odd in relation to the wall it was on. However, overall, the hotel served its purpose and the staff was very accommodating!
2024년 3월에 1박 숙박함
답변 제공: Crystal, Front Desk Manager 님, 2024년 3월 21일
We are pleased to hear that you enjoyed your stay with us. We are hoping for the ice machine on 3 to be fixed soon. We look forward to your next stay with us.

10/10 - 훌륭해요

Kayla

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was updated and new. It was clean and nice. Spacious room, Good Breakfast.
2024년 3월에 1박 숙박함
답변 제공: Crystal Ratliff 님, 2024년 3월 11일
We are happy to hear you that you enjoyed your experience with us here at the Holiday Inn Express. We look forward to your next stay with us.

10/10 - 훌륭해요

JOANN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Happy
2024년 2월에 1박 숙박함
답변 제공: Crystal, front desk manager 님, 2024년 2월 13일
We are happy you enjoyed your stay with us here at the Holiday Inn Express & Suites. We hope to see you again soon.

10/10 - 훌륭해요

Samantha

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was wonderful. I felt the mopping of the lobby and breakfast hall could have waiting until after check-out when the floor traffic would be less. I do not like slippery floors. Breakfast was the best!! Rooms were nice. Pool was great!
2023년 12월에 1박 숙박함
답변 제공: Mindy G 님, 2024년 1월 4일
Good morning, Samantha! Thank you for providing feedback for us, we appreciate the input and I will let my public areas department that they should wait for mopping the lobby.

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Mindy G 님, 2023년 12월 28일
Good morning, Linda. Thank you for taking the time to fill out a survey for us. We appreciate your feedback!

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Entire hotel was under construction and was very dirty. Old materials were left laying around as long as trash.
2023년 12월에 5박 숙박함
답변 제공: Mindy G 님, 2023년 12월 18일
We apologize for the state of the hotel as it undergoes a remodel to upgrade the facilities for our guests. I will have a conversation with the working crew to attend to their tools and equipment before they retire for the day.

10/10 - 훌륭해요

Diane 님, Sycamore

좋아요: 편의 시설/서비스
My room is newly remodeled and has a wonderful walk in shower, which is very important to me, a senior citizen! The facility is being fully remodeled and therefore workers and dust, but it will be done soon.
2023년 12월에 1박 숙박함
답변 제공: Mindy G 님, 2023년 12월 15일
Good morning, Diane. I wanted to take a moment to thank you for filling out a survey for us. We know the frustrations that remodels can cause and are looking forward to the end when we can celebrate the changes with all our guests!

2/10 - 너무 별로예요

Kelly

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I am a long time customer of this property, having come here approximately once per year for about a dozen years or so. However, at this most recent visit, the property was being refurbished, with the hotel lobby unusable and many other amenities unavailable (exercise room, pool). There was extensive dirt and dust, with many rooms under construction and many workers present even on a weekend. All of this might have been OK, but the problem is that I paid what appeared to be full price (I paid well over $200 with tax included for one night). I feel taken advantage of, as I thought I was simply paying for a room in a hotel operating under normal circumstances, but clearly this was a long planned event at the hotel and the hotel still had an unacceptably high price set at Expedia during the days that they knew there would be refurbishment activity. Also unacceptable was that I attempted to speak to the manager while I was there (the manager did not speak with me), I also called the hotel when I returned home the next day (was told the manager would call me back), and finally the next day I called Expedia who called the hotel as well and said the manager would call me. I still have not spoken to a manager. The front desk also said they did not know how to give me a discount since I booked through Travelocity/Expedia. I am surprised as a long time customer to have been treated this way and plan to avoid Holiday Inn Express in Pekin in the future.
2023년 11월에 1박 숙박함
답변 제공: Mindy G 님, 2023년 11월 22일
Good morning, Kelly. I am saddened to hear that you had such frustrations during your stay. I apologize that I was not able to speak with you as I was out sick for a week and only just returned. I would love to speak with you regarding the incident. While I am out of the office for the weekend after today, if you would please contact the hotel and leave a number for me to reach you, I will call you as soon as my staff calls me with it.

10/10 - 훌륭해요

Kathleen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
my housekeeper Jennifer was wonderful! She went over and beyond what was expected!!! The front desk stafff very friendly! Dislikes pool was not heated, to much contsruction going on all over place, had to deal with sewer smell for 2 days do to construction crew not capping off swewer line!
2023년 10월에 14박 숙박함
답변 제공: Mindy G 님, 2023년 11월 9일
Good morning, Kathleen. I wanted to take a moment to let you know that we understand your frustration, as we feel it also. I apologize for the issues you experienced during your stay with us. I do hope you'll visit us again after our remodel is finished so we can serve you the way we always want to!

10/10 - 훌륭해요

Greg

2023년 10월에 1박 숙박함
답변 제공: Mindy G 님, 2023년 11월 22일
Thank you, Greg, for filling out a survey for us. We appreciate your feedback!

10/10 - 훌륭해요

DOUGLAS

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2023년 10월에 1박 숙박함
답변 제공: Mindy G 님, 2023년 10월 25일
Thank you, Douglas for taking the time to leave a review for us. We hope to serve you again soon!Warm regards,

8/10 - 좋아요

Camille

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Construction
2023년 10월에 4박 숙박함
답변 제공: Crystal, front desk supervisor 님, 2023년 10월 15일
We are pleased you enjoyed your stay with us here at Holiday Inn Express & Suites. We look forward to your next stay with us. We apologize for any inconvenience due to the ongoing refresh, we hope you will come see us after the remodel is complete.

10/10 - 훌륭해요

Jaime

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were excellent. Very friendly. Lots of options for breakfast.
2023년 10월에 2박 숙박함
답변 제공: Crystal, front desk supervisor 님, 2023년 10월 15일
We are glad you enjoyed your stay with us here at the Holiday Inn Express & Suites.

8/10 - 좋아요

Christopher

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Mindy G 님, 2023년 10월 8일
Good day to you, Christopher. I wanted to thank you for taking the time to fill out a survey for us. We hope to serve you again in the future!Warm regards,

10/10 - 훌륭해요

William 님, Shelbyville

2023년 10월에 1박 숙박함
답변 제공: Mindy G 님, 2023년 11월 9일
Good morning, William! Thank you for taking the time to fill out a survey for us. We appreciate the feedback, even in this time of focused chaos. I hope you give us the chance to show you our true hospitality when our remodel is finished.

10/10 - 훌륭해요

William 님, Shelbyville

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stary here all the time whenwe are in Pekin. It is our home away from home. You will not go wrong with this greatly run hotel. The breakfast is great and the coffee is over the top just right.
2023년 9월에 1박 숙박함
답변 제공: Mindy G 님, 2023년 10월 8일
Good morning, William. I wanted to thank you for filling out a survey for us. We look forward to serving you again soon!Warm regards,

8/10 - 좋아요

Paul

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 5박 숙박함
답변 제공: Mindy G 님, 2023년 10월 8일
Good day to you, Paul. I just wanted to thank you for filling out a survey for us and say we look forward to serving you again soon!Warm regards

8/10 - 좋아요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good location, clean rooms
2023년 9월에 3박 숙박함
답변 제공: Mindy G 님, 2023년 9월 19일
Good morning, Jennifer. Thank you for taking the time to fill out a survey for us. We hope to serve you again in the future and surprise you with our updates when our refresh is complete!

10/10 - 훌륭해요

Randall

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice
2023년 9월에 2박 숙박함
답변 제공: Mindy G 님, 2023년 9월 9일
Thank you, Randall, for taking the time to fill out a survey and let us know how we did during your stay. Come back and see us again!

8/10 - 좋아요

Scott

반려동물 동반 여행, 가족 여행
좋아요: 편의 시설/서비스
Nice clean room,staff was excellent,breakfast was good
2023년 8월에 1박 숙박함
답변 제공: Mindy G 님, 2023년 8월 25일
Good morning, Scott! Thank you for filling out a survey for us. We hope to see you again, especially once our property refresh is complete!

10/10 - 훌륭해요

William 님, Shelbyville

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have used this propterty many times when we go to Pekin to visit family. Froant desk service is always very good and helpful. Breakfast lady is superb. Coffee is really good. Food selection for breakfast is 5star. We will use this property again.
2023년 8월에 2박 숙박함
답변 제공: Mindy G 님, 2023년 8월 23일
Good morning! Thank you so much for taking the time to fill out a survey and tell us how we did during your stay. We are constantly striving for better and look forward to welcoming you again soon.

10/10 - 훌륭해요

Kimberly J

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
10 out of 10
Visited for Ledgestone Disc golf tournament. Staff was so efficient and so friendly. They even had homemade cookies at the front desk. Would definitely stay here again.
2023년 8월에 5박 숙박함
답변 제공: Mindy G 님, 2023년 8월 9일
Good morning, Kimberly. Thank you for taking the time to let us know how we did during your stay. I appreciate the feedback! We hope to see you again.

2/10 - 너무 별로예요

Bert

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I would never stay at this hotel ever again
2023년 7월에 1박 숙박함
답변 제공: Mindy 님, 2023년 7월 21일
Good morning, Bert. Unfortunately, you did not give me details as to the problem you encountered during your stay. If you could, I would be more than happy to address your concerns.

6/10 - 괜찮아요

KEVIN

가족 여행
좋아요: 숙박 시설 상태 및 시설
the street signage to get to the property needs improvement. The secondary access was not easily recognized
2023년 7월에 1박 숙박함
답변 제공: Crystal, front desk 님, 2023년 7월 17일
Good morning, we are hopeful that the remodel we will be undergoing in October will address the majority of these issues, if not all of them. We hope to see you again after our remodel, have a great day!

10/10 - 훌륭해요

Donna 님, Atlanta

2023년 6월에 2박 숙박함
답변 제공: Holiday Inn Staff 님, 2023년 7월 21일
Thank you for taking the time to let us know how we did during your stay.

10/10 - 훌륭해요

cynthia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was super friendly and the property was clean on the inside.
2023년 6월에 1박 숙박함
답변 제공: Mindy 님, 2023년 6월 27일
Thank you, cynthia, for taking the time to let us know how we did. I appreciate it! We look forward to serving you again.

10/10 - 훌륭해요

Diane 님, Sycamore

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Helpful staff and spacious room with ADA bath
2023년 6월에 1박 숙박함
답변 제공: Holiday Inn Express & Suites Pekin Staff 님, 2023년 6월 12일
Diane, Thank you for providing us feedback about your stay. I am glad that I had the availability to change you to an ADA compliant room as that isn't always the case. We look forward to seeing you in the future!

10/10 - 훌륭해요

Ashley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Holiday Inn Express & Suites Pekin Staff 님, 2023년 6월 7일
Ashley, thank you for letting us know how we did during your stay. I'm glad you had an enjoyable visit!

6/10 - 괜찮아요

Huang

좋아요: 직원 및 서비스
2023년 5월에 1박 숙박함
답변 제공: Holiday Inn Staff 님, 2023년 7월 21일
Thank you for letting us know how we did during your stay. We do hope to be able to show you we can do better in the future.

10/10 - 훌륭해요

Avelino

2023년 5월에 1박 숙박함
답변 제공: Holiday Inn Staff 님, 2023년 7월 21일
Thank you for letting us know how we did during your stay.

10/10 - 훌륭해요

Heather

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2023년 5월에 1박 숙박함
답변 제공: Mindy G 님, 2023년 5월 29일
Thank you for staying with us, Heather! We look forward to welcoming you back soon.

10/10 - 훌륭해요

Tasha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Holiday Inn Staff 님, 2023년 5월 22일
Thank you Tasha for staying with us! We hope to see you again soon.

10/10 - 훌륭해요

Jill

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Holiday Inn Staff 님, 2023년 5월 15일
Thank you, Jill, for taking the time to fill out a review. We are glad you had a good time and look forward to welcoming you back!

10/10 - 훌륭해요

Julie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent hotel
Everything was nice and clean! Love the fresh fruit! Breakfast was great! Indoor Pool was nice and clean, just wish it was a little warmer. Wish they had a hot tub beside the pool. Beds were very comfortable. Overall, excellent hotel!
2023년 5월에 1박 숙박함
답변 제공: Mindy G 님, 2023년 5월 9일
Julie I am very pleased to hear that you had a great time during your stay. Hopefully you'll come see us again after our remodel is complete!

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 2박 숙박함

10/10 - 훌륭해요

Allan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 3박 숙박함

8/10 - 좋아요

chelsey

2023년 4월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2023년 4월에 2박 숙박함

10/10 - 훌륭해요

William 님, Shelbyville

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
we go to Pekin to visit family and we always choose this hotel. it's like going back home. staff are very friendly and courteous
2023년 3월에 2박 숙박함

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our check in was quick and easy and the staff very friendly and helpful.
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Yolanda

2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Beverly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great stay. Very clean room. Quiet which was much appreciated. Our go to when visiting family there.
2023년 3월에 1박 숙박함

8/10 - 좋아요

Kristen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent breakfast Doors slamming and loud footsteps late into night from kids Clean room and nice pillows Bathroom could be upgraded
2023년 3월에 2박 숙박함

10/10 - 훌륭해요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall good for the price
Everything seemed to be up to date. The bed was a bit hard but was tolerable, swimming pool was a bit cool and could have stood to be a bit warmer for the winter. i would most likely stay here again.
2023년 2월에 2박 숙박함

8/10 - 좋아요

Mandy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 2박 숙박함

8/10 - 좋아요

Shane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
T
2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Allison

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel
2023년 1월에 2박 숙박함

10/10 - 훌륭해요

Stephanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Kristen

단체 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a decent 1-night stay. The beds and were comfy. We had a small fridge and a microwave in our double queen bed room. It was great, could have stayed longer!
2022년 12월에 1박 숙박함