Dear Geonwoo,Thank you for taking the time to rate your recent stay with us. We appreciate your positive rating, and we're pleased to see that overall, you had a satisfactory experience.If there are any specific aspects of your stay that you'd like to share or discuss further, please feel free to reach out. Your feedback is important to us, and we always strive to improve and enhance our services based on guest input.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Kind regards,Monique Royal National Hotel

Dear Hyunkyu,Thank you for providing a rating for your stay. We appreciate your feedback, and we're keen to learn more about your experience. If there are specific areas that you believe we can improve upon, or if there are any aspects that stood out to you, please feel free to share more details. Your input is valuable to us, and we hope to have the opportunity to enhance your experience in the future.Kind regards,Monique Royal National Hotel

Dear Guest,Thank you for your perfect rating! We're delighted that you had an excellent experience during your stay. If you have any specific feedback or comments you'd like to share, please feel free to let us know. We appreciate your support and hope to welcome you back in the future for another wonderful stay.Kind Regards,Haider ShaheenFront OfficeRoyal National

Dear Lin,Thank you for choosing us for your recent stay and for sharing your fantastic rating.Once again, thank you for your wonderful rating. We can't wait to welcome you back to for another fantastic stay.Warm Regards,Haider ShaheenFront OfficeRoyal National

Dear Guest,Thank you for choosing to stay at our hotel and for sharing your feedback with us. We appreciate your candid review and take all guest comments seriously as they help us identify areas for improvement.We're sorry to hear that your experience did not meet your expectations. We understand that the age of the building and we take pride in that as its one of the best architecture London produced. The limited dining options nearby might have affected your overall impression. We continually strive to provide a comfortable and enjoyable experience for our guests, and we apologize for any inconveniences you encountered.We're glad that you found our pricing to be competitive among London hotels. We're committed to offering great value to our guests while also delivering a quality experience.Thank you once again for choosing our hotel for your stay.Warm regards,Haider ShaheenFront OfficeRoyal National

Dear Guest,We appreciate you taking the time to provide feedback about your recent experience at the Royal National. We are happy to know that you had a good stay with us in general, and we really appreciate you for flagging up areas we can improve. Your feedback is essential in our effort to improve our service standards and it serves as motivation for our team in our effort to make sure every guest has a pleasant and comfortable experience. Also, please be advised that we do not have air conditioning. However, we do have fans available upon request. We are sorry if you were not aware at the time. Regarding the noise, please note that we have quiet rooms available facing the inner courtyard. Again, thank you for sharing your comments, We hope to see you soon. All The Best, Iryna Khomyn Royal National Hotel

Dear Guest, Thank you so much for taking the time to give us feedback, and thank you for sharing your impressions with us. Your comments are really helpful in highlighting opportunities to improve our service even further and your recommendations are being addressed internally. Again, thank you for sharing your experience with us, and we are looking forward to welcoming you back. All The Best, Jason Royal National Hotel

Dear Soonyup,Thank you for your feedback. We are looking forward to seeing you again!Regards,Royal National Hotel

Dear Jaejeong, Thank you so much for your five-star review. Our location is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property located in the heart of London and a very strategic location that brings our guests just a few steps away from most of the city’s attractions. Also, we are delighted to know how much you enjoyed the breakfast in our restaurant. We are looking forward to welcoming you back soon. All the best, Athina PetikopoulouRoyal National Hotel

Dear bokyeong,Thank you for taking the time to leave us amazing feedback following your stay at the Royal National.We appreciate our location just as much as you do. We are more than happy to know that our hotel's location was convenient for your needs and accessible for transportation. Regarding the refrigerator, kindly be advised that we can provide a fridge inside the room, however, we provide it if it's necessary for medications and medical reasons.Thank you for choosing the Royal National Hotel again, and we hope to see you again soon. Best regards, Jashanpreet KaurRoyal National Hotel

Dear Soogyeong,Thank you so much for taking the time to leave us such great feedback. Again, thank you for your comments and we'll be looking forward to welcoming you soon again. Best regards, Athina Petikopoulou Royal National Hotel

Dear Guest,Thank you for posting your review. We look forward to seeing you again soon.All the best, Athina PetikopoulouRoyal National Hotel

Dear Yongki,Thank you for your review. We look forward to welcoming you back shortly. All The Best, Athina Petikopoulou Royal National Hotel

Dear DaeSung,We appreciate you for taking the time to give us a review about your recent experience at the Royal National Hotel and we are sorry to see that, on this occasion, we were not able to live up to your expectations. We take our feedback very seriously in an effort to improve our service standards. Again, thank you for leaving us a review and we hope that you can give us a chance, by staying with us in the future, to show you that your experience was an exception and not of our usual standard.All the best,Karolina U.Royal National Hotel

Dear Insik, Thank you for taking the time to leave us such a great rate review.We are delighted to see how much you have enjoyed your stay with us. We look forward to welcoming you back shortly!All the best,Karolina U.Royal National Hotel

Dear JUYOUNG,Thank you so much for taking the time to leave us such fantastic feedback. It is such a pleasure for us to know how much you have enjoyed your stay with us. We will be looking forward to welcoming you soon again. Best regards, Lucas S V Royal National Hotel

Dear Bora, Thank you so much for taking the time to leave us such fantastic feedback. It is such a pleasure for us to know how much you have enjoyed your stay with us. We'll be looking forward to welcoming you soon again. Best regards, Lucas S V Royal National Hotel

Dear Yae Song Jee, Thank you for taking the time to let us know about your great experience at the Royal National. We are so delighted to hear how much you enjoyed your stay with us. We look forward to welcoming you back to our hotel soon. All The Best, Lucas S V Royal National Hotel

Dear Choi, Thank you for such a great review. We are delighted to hear how much you have enjoyed your stay with us. Rest assured that your comments will be shared across all the departments involved. We look forward to welcoming you back in the near future and continuing to meet your expectations. All The Best, Lucas Silva Royal National Hotel

Dear MEAE, Thank you for taking the time to let us know about your experience at the Royal National. There was a heatwave in London during your stay and since we do not have A/C in any of our rooms, we tried our best to make sure all our Guests are well looked after by providing fans and buckets of ice etc. We are sorry if you were not aware of it at the time.We look forward to welcoming you back to our hotel soon. All The Best, Lucas S V Royal National Hotel

Dear Seoyoun Chung, We appreciate you taking the time to provide feedback about your recent experience at the Royal National. We are glad to hear that you had an overall good stay with us. Your feedback is essential in our effort to improve our service standards and your comments have been shared with the appropriate department so they may be addressed. Please be advised that we do not have air conditioning. However, we do have fans available upon request. We are sorry if you were not aware at the time. Again, thank you for sharing your comments, and we hope to see you soon. Best wishes, Lucas S V Royal National Hotel

Dear SEONGOK, Thank you for taking the time to let us know about your great experience at the Royal National. We are so delighted to hear how much you enjoyed your stay with us, We very much appreciate your kind comments and look forward to sharing your feedback with the entire team and we will be sure to thank them for their continued high standard of service. It is always rewarding for our hard-working members of staff to receive such positive feedback! We look forward to welcoming you back to our hotel in the near future. Thank you for choosing the Royal National.

Thank you for your kind feedback, I have noted your comments about the room amenities and will forward this to our housekeeping team for review

Thank you for your kind feedback Hansu, we're so happy you enjoyed your stay.

Thank you for your feedback

Thank you for your kind feedback

Dear Sandra,Thank you for taking the time to share your positive experience following your recent stay with us. We are delighted to hear that you enjoyed the safety and tranquility of our hotel, as well as our convenient location with good transportation links. It's fantastic to know that you were impressed with our breakfast buffet; we're thrilled you found it amazing!Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future.Should you have any further comments or suggestions to improve our services, please do not hesitate to let us know. We value your feedback as it helps us continually enhance our guest experience.Once again, thank you for choosing Royal National Hotel. We can't wait to host you again soon!Warm regards,MainulRoyal National Hotel

Dear Gerald,Thank you for taking the time to share your feedback. We regret to hear that your stay did not meet your expectations.Should you have any specific concerns or suggestions that could help us improve, please feel free to share them with us directly.Once again, thank you for your feedback, and we hope to have the opportunity to better serve you in the future.Warm regards,MainulRoyal National Hotel

Dear Hema,Thank you for sharing your feedback following your recent three-night stay with us. We are pleased to hear that you found our hotel well-located and competitively priced.We appreciate your comments regarding the breakfast. We continuously strive to improve our offerings and will certainly take your feedback into consideration as we work to enhance our breakfast experience for our guests.We hope to have the opportunity to welcome you back for another enjoyable stay in the future. Should you have any additional comments or suggestions, please feel free to reach out.Warm regards,MainulRoyal National Hotel

Dear Geraldine,Thank you for choosing the Royal National Hotel for your recent stay and for taking the time to share your feedback with us. We're glad to hear that our Hotel's location suited your needs and that you found our facilities clean and suitable for your short visit to London.We appreciate your comments regarding the noise level and bedding options. We understand the importance of a good night's sleep and apologize for any inconvenience caused by the noise from the road. Regarding the street noise, it's central London and some noise levels are expected. Please know that our reception is available 24/7 and we have quiet rooms available in our Hotel. If you had informed us while you were in-house, we would have been more than happy to assist you in solving this issue.If you have any further comments or if there is anything else we can assist you with, please feel free to contact us directly. We hope to have the opportunity to welcome you back in the future.Warm regards,MainulRoyal National Hotel

Dear Mutsumi,Thank you for choosing to stay with us and for sharing your feedback with us. We're glad to hear that you found our hotel clean, with all the necessary services, and conveniently located.It's wonderful to hear that our location and the presence of essential amenities met your expectations.We apologize for any inconvenience caused by the daily knocks on the door from our housekeeping staff. Our housekeeping team strives to make each of our guest's stay as clean and comfortable as possible by providing cleaning service every day. Moreover, we have no intention to disturb our guests and while we understand that this could be frustrating for you, this is a generic procedure in Hospitality Industry to provide service and considering the size of our hotel, it's a necessity for our housekeeping team to start working in the morning. Please be advised that you make use of the Do Not Disturb sign in the future, in any hotels you might stay in, to avoid similar situations. We appreciate your feedback and your kind understanding and we look forward to welcoming you back for another pleasant stay.Warm regards,Jashanpreet KaurRoyal National Hotel

Dear Guest,Thank you for sharing your positive feedback with us!We are delighted to hear that you enjoyed our excellent location, nestled in a beautiful area and conveniently situated on the corner of Russel Square Underground station, just steps away from Oxford Street.It is wonderful to know that you found our hotel to be good and our rooms to be nice. We strive to provide our guests with comfortable accommodations and a pleasant experience.We appreciate your recommendation and hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,Omar

Dear Richard A,Thank you for choosing the Royal National Hotel for your recent stay.We are thrilled to hear that you had a wonderful experience with us and that our staff left a positive impression on you. Providing excellent service is at the heart of what we do, and it's rewarding to know that our team's efforts have made a difference in your stay.We are truly honored that you have chosen to stay with us for the third time and that you plan to return for future visits to London. Your loyalty is greatly appreciated, and we look forward to welcoming you back with open arms.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that your time with us is nothing short of exceptional.Warm regards,Mainul Royal National Hotel

Dear Guest,Thank you for rating your recent stay with us, we truly appreciate your perfect rating.We are delighted to see that you enjoyed your time with us, and it would be amazing if you could let us know what stood out.We look forward to hearing back from you, and welcoming you back for another great stay.Kind regards,Omar

Dear Garry,Thank you for sharing your feedback regarding your recent stay at the Royal National Hotel.We apologize for any inconvenience you experienced during your time with us. Your comments regarding the lack of certain amenities and the issues with the water pump and shower have been duly noted, and we will address them with our management team to ensure improvements are made in the future. However, regarding the water leakage, our reception is open 24/7, if you had informed us while you were in-house. we would have been more than happy to assist you in solving this issue.We strive to provide a comfortable and enjoyable experience for all our guests, and we regret that we fell short of meeting your expectations in this instance. Your feedback is invaluable to us as we continually work to enhance our services and facilities.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more positive experience in the future.Warm Regards,MainulFront Office Receptionist Royal National Hotel

Dear John,We appreciate you sharing your excellent feedback on your recent stay with us. We're delighted to see that you enjoyed your stay with us and especially our convenient location.If you have any further comments or details you'd like to share, please don't hesitate to contact us.We hope to have the pleasure to welcome you back soon for another enjoyable stay.Kind regards,SabinaRoyal National Hotel

Dear Amber,Thank you for taking the time to share your feedback regarding your recent stay at the Royal National Hotel.We sincerely apologize for any inconvenience you experienced during your brief visit. Your observations about the queues during check-in and the congestion in our baggage storage area have been duly noted. Please note that our check in starts at 2pm, and we can not guarantee any check-in before that. We are one of the largest hotels in Europe, and when we are fully booked, we keep our guests' luggage in the temporary meeting place 1 area. We can confirm that our luggage rooms are very secure, and our staff members and security guards are there all the time. Please also note that the security of our guests is of utmost importance to us, and we have strict procedures to ensure their safety. We run security rounds throughout the building every few hours, and you can always contact reception which is available 24/7 if anything disturbs your stay. Rest assured, we are actively working on solutions to improve the efficiency of our check-in process and baggage storage facilities to ensure a smoother experience for our guests.We regret to learn that you found your room noisy and the surrounding area less than ideal. Our team strives to provide a comfortable and peaceful environment for all our guests, and we apologize if we fell short of meeting your expectations in this regard. Regarding the noise, it's central London and some noise levels are expected. As mentioned above, we do have our team available 24/7, we do have rooms available at the back of the hotel and if you had brought this to our attention while in-house, we would love to rectify this for you.  However, we appreciate your feedback, and we will take steps to address any noise-related issues to enhance the quality of our guests' stay.While we regret that the location did not meet your expectations, we are pleased to hear that you found the nearby bus stops convenient for your travels.Once again, we apologize for any inconvenience you encountered and appreciate your valuable feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm Regards,Mainul Royal National Hotel