BBQ/피크닉 공간

오션 포인테 스위트 앳 키라르고 여행 후기

3.5 out of 5

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1005개 이용 후기 중 417개" "
평점 8 - 좋아요. 1005개 이용 후기 중 294개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 126개" "
평점 4 - 별로예요. 1005개 이용 후기 중 99개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 69개" "

8.0/10

청결 상태

8.0/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

Gerald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We stayed here years and years ago... same property reasonably maintained. There were minor items that were inconvenient. The window treatments on the bedrooms (with the front corridor immediately outside were inadequate... light poured into the rooms at night, and if you weren't careful you'd expose yourself to anyone walking by. Water pressure was poor in the showers. The microwave had the wrong plate in it. The sofa bed was tired. We did not open it but sitting on the couch you'd sink down.... Not a bad value though
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Gerald, it's heartening to hear you chose Ocean Pointe Suites at Key Largo once again. We value your feedback regarding room enhancements like window treatments and certain room amenities, rest assured, we aim for continuous improvement for guest comfort and convenience. We'll ensure your comments are shared with the team and addressed appropriately. Despite these points, we're glad you still appreciated the overall value of your stay. We hope to welcome you back soon for an even better experience.

10/10 - 훌륭해요

WAYNE

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Wayne, we're thrilled to hear your stay at Ocean Pointe Suites at Key Largo was excellent. We appreciate your review and hope to have the pleasure of welcoming you back soon!

8/10 - 좋아요

Todd

가족 여행
An affordable and fairly priced crash pad in the keys. Everything worked fine and was clean. The pool area is nice. Check in down the road a few mins is weird but it’s not a big deal. Not luxurious by any means but satisfied with th w value for what we paid. Thanks.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 12일
Todd, it's wonderful to hear that you found the Ocean Pointe Suites at Key Largo to be an affordable choice with a pleasant pool area, and you felt you received good value for your stay. We appreciate the feedback about the check-in process and assure you that it's designed for convenience. We're glad that the cleanliness and functionality met your expectations. Thanks for choosing us for your time in the keys. We're looking forward to welcoming you back.

10/10 - 훌륭해요

anthony

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice stay. Beds comfy, kitchen had everything we needed to make breakfast each morning. Master bathroom was really nice. Easy parking. Short walk to the small beach and awesome pool.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Anthony, it's delightful to hear that you had a pleasant stay at Ocean Pointe Suites at Key Largo. We're thrilled that our comfortable beds and well-equipped kitchen met your needs. Moreover, your kind words about our bathroom, the convenient parking, and the proximity to the beach and pool are greatly appreciated. We can't wait to welcome you back for another enjoyable experience.

10/10 - 훌륭해요

Tseryu

좋아요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Tseryu, thank you for leaving a wonderful rating of Ocean Pointe Suites at Key Largo. Your feedback is valuable to us and we're delighted to hear that your stay met your expectations. We hope to welcome you back soon for another exceptional experience.

8/10 - 좋아요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice place, we enjoyed our stay. Only downsides were that the sofa bed looked damaged, and our kids kept sliding towards the middle of the mattress. We propped it up with some couch cushions for the 2nd night which helped. Also, since our reservation was for 4 people, why were we only given 2 beach towels?
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
William, thank you for sharing your experience at Ocean Pointe Suites at Key Largo. We're glad to hear that you enjoyed your stay overall. We've taken note of your feedback regarding the sofa bed and towel provisions. It's important for us to ensure that all guests' needs are met and we'll definitely look into these details for an improved service. We hope to welcome you and your family back in the future for an even better experience.

2/10 - 너무 별로예요

George

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
We appreciate you taking the time to share your feedback, George.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

8/10 - 좋아요

Jeffrey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall was NICE only issue we did not like was check.in was at a.different location. It would have been nive to.have known that ahead.of time.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Jeffrey, it's great to hear that you had a pleasant stay at Ocean Pointe Suites at Key Largo. We acknowledge your remarks about the check-in process and understand the confusion you faced. We do aim to communicate any specific check-in procedures with our guests prior to their arrival. We appreciate this feedback and will strive to improve this important aspect. We hope to have another opportunity to host you for an even more seamless stay next time.

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Kevin, thank you for choosing Ocean Pointe Suites at Key Largo. It's wonderful to know that you had an enjoyable stay. We greatly appreciate the perfect score, and hope to welcome you back in the future.

10/10 - 훌륭해요

Carlos

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Its was a great weekend
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Carlos, it's wonderful to hear that you had an amazing weekend at Ocean Pointe Suites at Key Largo. We strive to make every guest experience memorable. Your positive feedback is truly appreciated and we look forward to welcoming you back in the future.

8/10 - 좋아요

Christopher

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Property was very clean nice pool area beach is very limited condo are nice just dated but livable for week we were there
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Christopher, it's great to hear that you found our property, Ocean Pointe Suites at Key Largo, very clean and enjoyed our nice pool area. We acknowledge your feedback about the room's decor and the beach size. We continually strive to improve and your insights are valuable. We hope to have the pleasure of hosting you again for perhaps another week-long stay, offering you an even better experience.

10/10 - 훌륭해요

Hung

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful view, nice private beach area with pier and boats. Staff very helpful and friendly. Check-in process very very clear and hassle free.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Hung, we're delighted to hear about your positive experience at Ocean Pointe Suites at Key Largo. It's great that you enjoyed our beautiful view and private beach area. We're also pleased to hear you found our team members friendly and the check-in process smooth. We value your feedback and look forward to welcoming you back.

6/10 - 괜찮아요

Diana 님, Palm Harbor

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Great location, room was a bit run down.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Diana, thank you for sharing your impressions from your stay. We're glad to know you appreciated our splendid location. Regarding the room conditions, we continually work towards upgrading our accommodations to better meet our guests' expectations. Your comments have been noted and will indeed help us in this endeavor. We hope to have the pleasure of welcoming you back for an improved experience.

8/10 - 좋아요

Ellen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 3월 14일
Ellen, thank you for taking the time to rate Ocean Pointe Suites at Key Largo on Expedia. We're pleased to see that your experience with us was positive! We hope to welcome you back for another pleasant stay in the future.

10/10 - 훌륭해요

Sandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A beautiful place to enjoy with the family
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 11일
Sandra, we're overjoyed to hear how much you appreciated the beauty of Ocean Pointe Suites at Key Largo. We're glad to know your family found it enjoyable. We look forward to welcoming you back on your next trip.

2/10 - 너무 별로예요

Thomas

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing like their website pics. When we walked in the unit we were greeted by a dead roach. I later killed a live one. The a/c never got below 77 degrees. The beach is a couple of hundred yards from the complex.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 11일
Thomas, it's disheartening to learn your recent visit didn't match your expectations due to some unexpected encounters. Our team takes pride in ensuring apartments are clean and welcoming, and it disappoints us that we didn't provide the standard we aim for. Rest assured, we're continually working towards improving our property and services based on valued feedback like yours. We anticipate issues mentioned, such as temperature control, will be thoroughly addressed. We do hope you'll consider granting us another opportunity to serve you better in the future.

2/10 - 너무 별로예요

Derrick

Air conditioning stopped working at about 11 and the room got extremely hot.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 11일
Derrick, we regret to hear about your discomfort due to air conditioning concerns. Our team is always available to address such unforeseen issues and we're sorry you had to experience this. We understand the importance of a comfortable and refreshing environment. We appreciate your feedback and we sincerely hope you will provide us with another opportunity to better your experience.

4/10 - 별로예요

william

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Mold in shower, no garbage bags in kitchen, bright lights tru front door
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 10일
William, thank you for sharing your feedback. It's unfortunate to hear about your experience with the bathroom and kitchen conditions. Also, we appreciate your note on the lighting. Measures will be taken to address these issues and ensure more comfortable stays for our guests in the future.

4/10 - 별로예요

yisel

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 28일
Yisel, it seems from your rating that your stay didn't meet your expectations. We'd greatly appreciate the opportunity to understand in detail how we could have made your stay more enjoyable. We value your feedback, and your experience can help us enhance our services continually. Please don't hesitate to share it with us.

8/10 - 좋아요

Fernando

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
Check in was quite complicated. It must be done 1 mile away from the building. No housekeeping. You must do your beds and clean the towels.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 5일
Fernando, thank you for sharing your recent stay at Ocean Pointe Suites at Key Largo. We appreciate your patience with our unique check-in process. As self-catered accommodation, the option to tend to your own suite offers guests a home away from home experience. We hope your visit to Key Largo was enjoyable and look forward to welcoming you back.

4/10 - 별로예요

Ralph

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Accommodations and furniture outdated '50s style, cockroach, wall clock didn't work, no TV channel guide, some outlets did not work, some light fan switches didn't not work, some floor tiles uneven, and bathroom towels all had a musty smell.
2024년 2월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 2월 29일
Ralph, it's with sincere regret that we note your unsatisfactory experience, particularly with the state of the premises and less than optimal room amenities. We're always striving for high-quality standards and your feedback is helpful in achieving that. Additionally, we apologize if the provided linens were not up to your expectations. Your comfort is important to us and we'll be addressing these concerns for ongoing improvement.

10/10 - 훌륭해요

Joy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
This was a fantastic place to stay for our family of five!!!! This was not just an efficiency, but a full two bedroom apartment that was part of a lovely set of condos. The staff were all friendly and helpful. The beds were SO comfortable my daughter said her bed felt like being wrapped in a hug. We had a beautiful view of the ocean from our fourth floor apartment. The kids loved the large heated pool and enjoyed splashing around at the beach area. We definitely would like to return!!
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 29일
Joy, it's wonderful to hear that Ocean Pointe Suites at Key Largo provided a delightful experience for your family! We're thrilled that our spacious apartments, comfortable beds, and breathtaking ocean view exceeded your expectations. It's also lovely to hear that your children had such a great time in our heated pool and beach area. Our dedicated team aims to provide a memorable stay to all families. Your comments are most gratifying and will be shared with the team. We eagerly await your return.

10/10 - 훌륭해요

Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 29일
Thanks for the perfect rating, Paul!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Ocean Pointe Suites at Key Largo.

8/10 - 좋아요

George

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The property itself was very nice. Great view of the water, private beach, great pool and tennis area. The unit itself that we stayed in was ok, but the kitchen, and appliances were in bad shape. It seriously needs an overhaul. Front patio door was in tough shape and the door itself needs to be replaced. I don’t think anybody has done work on this place since it was built. Kitchen supplies were in rough shape as well. One of the frypans handle was broken and made the pan useless. The glassware was a joke and there are NO cooking supplies. I hope the owner takes some responsibility and fixes the unit up. #5313
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 2월 27일
George, it's gratifying to hear that you appreciated the pleasing view, private beach, excellent swimming pool, and tennis area at Ocean Pointe Suites at Key Largo. However, we regret to hear that the condition of the unit, specifically the kitchen area, operating appliances and unit supplies didn't match up to your expectations. We take note of all your points - it helps us continually strive for a better guest experience. Thank you for providing your feedback and we hope for another opportunity to elevate your experience with our accommodations.

8/10 - 좋아요

Lynn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Lynn, thank you for choosing to stay at Ocean Pointe Suites at Key Largo and for taking the time to rate us. We're thrilled that your stay was enjoyable. Your feedback is highly appreciated and will help us continuously better our guest experience. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Roxana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we got there, the place was not equipped with bedding for 6 people as per our reservation, but no more than 15 minutes after I called the costumer service to request for pillows and blanket they were sent to the room. My family and I really enjoyed the heated pool and hot tub. Everything in the apartment was clean and was in good condition.
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Roxana, we are thrilled to hear that your experience at Ocean Pointe Suites at Key Largo was enjoyable. We strive for prompt assistance and it's fantastic to know that your needs were met quickly. We are also glad that you and your family loved the heated pool and hot tub, and found the apartment to be clean and well-maintained. We hope you choose us for your next family getaway.

8/10 - 좋아요

Roberta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
We appreciate you sharing this positive rating, Roberta!The comfort of our guests is important to us so we can't wait to see you back again at Ocean Pointe Suites at Key Largo. We want to share an even more enjoyable experience with you next time.

8/10 - 좋아요

Lisa

2024년 2월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 2월 14일
Lisa, thanks for your rating of Ocean Pointe Suites at Key Largo. We're pleased you chose to stay with us and hope you enjoyed your experience. We look forward to welcoming you back for another visit soon.

10/10 - 훌륭해요

James R.

좋아요: 청결 상태
Large pool with friendly people
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 14일
James, your kind words are much appreciated! We're elated that you enjoyed your time at Ocean Pointe Suites at Key Largo, especially our expansive pool area and the pleasant company. It's always a joy to hear when guests appreciate our friendly atmosphere. Our team members look forward to welcoming you back in the future.

8/10 - 좋아요

Edel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We really enjoyed our stay at this property. The unit that we stayed in was very nice and clean. It had everything that we needed. The only thing that is stopping me from giving it a 5 star rating is the overwhelming smell of cat urine and feces that we experienced when we walked out of our unit. We were in building 4 and there is a large amount of feral cats and raccoons that live at the back of the building and the smell was terrible. That being said as soon as we got out of the building we didn’t get the smell and it definitely didn’t carry inside the unit.
2024년 1월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 2월 7일
Edel, it's great to hear that you appreciated the cleanliness and amenities at Ocean Pointe Suites at Key Largo. However, we regret to hear about any unpleasant odors during your stay. Please know that our team members are consistently striving to maintain the surroundings, and your feedback will certainly aid them in their efforts to improve. We hope that this won't discourage you from choosing us once more in the future. We would be pleased to see you again.

10/10 - 훌륭해요

Natasha

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was very quick and easy. The check in employee was extremely friendly and provided useful information about local attractions, restaurants, etc. Our condo AC needed to be serviced and a tech arrived within minutes after I called the office to report the problem. The AC issue was resolved in less than 10 minutes. The kitchen was not very well appointed, but the basics were provided (no mixing bowl, cutting board, baking sheet but there were pans, cups, bowls, plates and silverware). If you plan to cook, make sure to bring everything you may need. The property was very clean, the condo was very comfortable, the views were magical, and the nightly raccoon fest I observed from the balcony was highly entertaining.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 5일
Natasha, the team at Ocean Pointe Suites at Key Largo is delighted to hear your check-in process was prompt and informative. Our technicians are indeed committed to ensuring the comfort of our guests, so we're happy that your air conditioning concern was quickly resolved. It's also good to know that you found the cleanliness and comfort levels to your liking, and you were able to enjoy the enchanting views of our property. We're thrilled the local raccoon celebrations kept you amused!We have noted your remarks about our kitchen inventory and will take it into account as we continually strive to provide all our guests with a convenient stay experience. Thank you for choosing Ocean Pointe Suites at Key Largo for your stay and we look forward to welcoming you back.

8/10 - 좋아요

Jessica

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
This property was a little dirty and not maintained to hotel clean standards We enjoyed our stay just the same
답변 제공: Customer Service 님, 2024년 2월 2일
Jessica, Ocean Pointe Suites at Key Largo is glad to hear you found enjoyment in your stay. However, we regret you felt our cleanliness wasn't up to the usual industry standard. We hold high standards for our property's upkeep and will certainly channel your comments to our devoted team members. Thank you for sharing your feedback, and we hope to host you again in the future.

8/10 - 좋아요

Anthony

2024년 1월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Anthony, Ocean Pointe Suites at Key Largo thanks you for your rating. We're pleased to know that your stay with us was largely positive. Your input is valued, and we would be delighted to have you back with us next time you visit Key Largo. We're always eager for opportunities to improve our guest experience.

10/10 - 훌륭해요

Kelli

좋아요: 편의 시설/서비스
Maintenance was very helpful
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
Kelli, it's great to hear that you found our maintenance team to be very beneficial during your stay at Ocean Pointe Suites at Key Largo. We pride ourselves on providing excellent service and we're thankful for your acknowledgement. Looking forward to welcoming you back in the future.

8/10 - 좋아요

YUNIER

좋아요: 청결 상태, 직원 및 서비스
El refrigerador no hecha hielo, y en el baño principal la pila de agua del lavamanos no hecha casi agua
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 27일
Yunier, agradecemos sus comentarios y nos alegra que haya elegido quedarse en Ocean Pointe Suites en Key Largo. Hemos tomado nota de sus inquietudes sobre el refrigerador y el flujo de agua en el baño principal. Los miembros de nuestro equipo están dedicados a garantizar que todo esté en perfecto estado de funcionamiento y se asegurarán de atender sus comentarios. No obstante, nos alegra que esto no haya eclipsado su experiencia positiva en general y esperamos darle la bienvenida nuevamente.

10/10 - 훌륭해요

Omar

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful ocean view, safe, comfortable and very quiet. Convenient for visiting friends and family in the Keys. We did not use the facilities on site but the pool looks nice.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 27일
Omar, it's great to hear that you found Ocean Pointe Suites at Key Largo to be comfortable, quiet, and conveniently located for visiting your loved ones. The commendation on our outstanding ocean views is deeply appreciated! We hope during your next stay, you'll have the chance to enjoy our pool facilities. We're eager to welcome you back.

8/10 - 좋아요

Ara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice pool, cafe should be open, especially for breakfast.
2024년 1월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 1월 27일
Ara, we're thrilled you appreciated our swimming facility at Ocean Pointe Suites at Key Largo. We also value your suggestion regarding the café hours and understand the importance of a convenient breakfast option. We'll certainly take it into consideration for our continuous improvement efforts.We thank you for choosing us and hope to see you again soon.

6/10 - 괜찮아요

michael

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Place was clean and fit our purpose of full kitchen and 2 baths for1adult and 2 teenagers. Did not like that office was mile from facility. No on-site info available for area, also pool concessions closed with no vending. Same as to small beach restaurant. Given a handout at check-in with some suggestions but that was it. We did use jet ski recommendation who was excellent and also half day charter fishing capt was excellent.
2023년 12월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 1월 27일
Michael, thank you for sharing your experience. We're pleased to hear that the cleanliness and amenities of our accommodations met your needs. However, it seems there were certain aspects of your stay that fell short of expectations. We regret the inconvenience related to the location of the office and the lack of on-site information. Your comments on the closed amenities and limited area recommendations will be used as we continually improve our guest experience. We're glad that the jet ski and fishing charter recommendations made a positive impact on your trip. We hope to have the opportunity to serve you better in the future.

8/10 - 좋아요

Thomas

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the pool. Condo was in okay condition. Safe was fool of trash. No ice trays which was really stupid. When I commented to staff they said they don't provide. REALLY STUPID!!!
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 25일
Thomas, it's great to hear that you enjoyed the pool at Ocean Pointe Suites at Key Largo. We regret that the condition of the condo and certain amenities did not meet your expectations. We understand your concern about the safe and lack of ice trays, rest assured, our team members are considering your observations for future improvements. Your feedback helps us deliver a better experience next time. We hope to have the pleasure of welcoming you back soon.

6/10 - 괜찮아요

Elizabeth

가족 여행
별로예요: 숙박 시설 상태 및 시설
The grounds were beautiful and the beachfront was lovely. The unit itself was not well maintained. The walls were patched and unpainted in many places. The toilet barely flushed and the dryer squeaked so loudly, you could not hold a conversation. The appliances were quite old although they did work. For this amount of money, the unit should have been a lot nicer.
2024년 1월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 1월 22일
Elizabeth, your comments regarding your experience are truly appreciated. It's pleasing to note that you found our surroundings beautiful and enjoyed the beachfront. However, it seems that certain aspects of your stay didn't meet your expectations, particularly regarding maintenance and some appliance issues inside the unit. Please rest assured we constantly strive to enhance our services, and we'll relay your input to the respective teams. Despite these issues, we hope that you will give us another opportunity to provide a superior experience during your next stay.

10/10 - 훌륭해요

MARK 님, Huber Heights

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed the condo very much. Would have been nice to have had tennis requests or pickleball paddles available to use on the courts.
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 22일
Mark, it's delightful to hear you enjoyed your stay at the Ocean Pointe Suites at Key Largo and had a satisfactory time with us. We appreciate your suggestion about increasing the availability of sports equipment, like tennis rackets and pickleball paddles, and we'll take it into consideration. We hope your next visit will be even more rewarding.

10/10 - 훌륭해요

Ana Isabel

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 22일
Thank you for this excellent rating, Ana!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Ocean Pointe Suites at Key Largo! We'd love to host you again someday for yet another unforgettable visit.

6/10 - 괜찮아요

Kristina

좋아요: 직원 및 서비스
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 22일
Thank you for the feedback, Kristina.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 - 훌륭해요

nancy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Decent location, nice resort
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 21일
Nancy, thank you so much for your positive comments about Ocean Pointe Suites at Key Largo. We're pleased to hear that you appreciated our location and resort amenities. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Marta

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Ocean Pointe Team 님, 2024년 1월 12일
Dear Marta, Thank you for staying with us and taking the time to leave us a review. We hope to be able to welcome you back soon!Warm Regards.

8/10 - 좋아요

Linda

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful views
We were not aware that check in for this property is off site. We showed up and were told we had to go to an office a couple of miles away to check in. That seemed highly unusual to us. The room was like a small apartment, including a washer and dryer, which we liked. The view was beautiful. The bed in the bedroom was a bit worn, the mattress sagged in the middle. Our son tried to sleep on the pull out couch, but it was very uncomfortable, so just slept on the couch. Even with all of this, we would stay again.
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Linda, it's great to hear that you appreciated the apartment-like amenities at Ocean Pointe Suites at Key Largo, including our in-unit washer and dryer. We're also glad to know you found the view enchanting. We note your comments regarding aspects of comfort, such as the bed condition and pullout couch. These points will surely guide our ongoing efforts to improve the overall experience. Given the nuances of our check-in procedure, we'll look into ways we can better inform guests ahead of their visit. Despite any inconveniences, your willingness to return is encouraging. We'll be excited to welcome you back.

4/10 - 별로예요

Steve

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very old and outdated property in room 4213 of building 4. I can’t say if that’s the same for all rooms. Staff is nice and location is fine.
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Steve, we appreciate your feedback. It's disappointing to hear that the style of our suite didn't meet your preferences. Our team members strive to make all guests feel comfortable and satisfied, so we value your input. On the upside, we're pleased the friendliness of our team and our location made a positive impact on your stay. We hope you will allow us an opportunity to provide a better experience in the future.

8/10 - 좋아요

Rickard

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Bra ställe
Bra ställe för avkoppling. Synd att folk kunde lägga ut sina handdukar på solstolarna tidigt på morgonen och inte dyka upp till sina stolar förrän till 13.00 el senare. Stolarna är underdimensionerade för detta stora komplex.
2023년 12월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 1월 8일
Rickard, vi uppskattar din feedback och vi är glada att höra att du hittade vår plats perfekt för avkoppling. Vi förstår också dina kommentarer angående tidig bokning av solstolar och behovet av fler sittplatser. Du kan vara säker på att din feedback är viktig och vi kommer att diskutera möjliga ändringar för att erbjuda en mer bekväm upplevelse för alla gäster. Tack för att du bor på Ocean Pointe Suites på Key Largo.

4/10 - 별로예요

Heather

별로예요: 직원 및 서비스
We had people from the resort enter into our suite without contacting us for our permission There were a number of basic kitchen items missing (garbage bags, dishwasher soap, sponge or cloth for cleaning)
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Heather, we regret to hear about your unusual experience of resort personnel access to your suite and your disappointment with the kitchen supplies. Our team members should always seek approval before entering guest's rooms and all suites should come well-equipped with the essentials you mentioned. Your feedback is valuable and will be used to reassess our procedures and inventory system. We appreciate your understanding and hope to make your next stay a more comfortable one.

6/10 - 괜찮아요

Katie

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
This was an end unit and had nice views. But it was not cleaned well. The sofa bed sheet had not been cleaned and there were no extras in the unit. Guest services did not have any either and said they would take care of it the next day. But we weren't sleeping on dirty sheets. We had to get soap and start washing them or wait until the overnight team arrived on the other side of the property. We did both and we were glad we did because they didn't have any extra blankets. We had to wait for things to dry before we could go to sleep. The floor and other things were very dirty too. You had to brush the dirt off your feet before getting into bed or putting your shoes on. The sliding door didn't lock either. The pool was very nice though. Great potential, just needs better cleaning!!!
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Katie, thank you for your feedback. It's good to hear that you found our end unit views and pool enjoyable. We regret to learn about your disappointment regarding cleanliness and understand the inconvenience experienced. Our team is dedicated to ensuring all of our units are clean and comfortable; we're sorry this didn't meet your expectations. The issues you've mentioned are important to us and we're taking this to our team for a review. We strive for improvement and aim to provide better experiences in the future.