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셔터스 호텔 여행 후기

3.5 out of 5
셔터스 호텔
3650 Idaho St, Elko, NV

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1014개 이용 후기 중 620개" "
평점 8 - 좋아요. 1014개 이용 후기 중 246개" "
평점 6 - 괜찮아요. 1014개 이용 후기 중 85개" "
평점 4 - 별로예요. 1014개 이용 후기 중 46개" "
평점 2 - 너무 별로예요. 1014개 이용 후기 중 17개" "

9.0/10

청결 상태

9.2/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Alecia

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Greqt place to stay. Clean, friendly great areas to work in. Easy access. Very clean and nice.
2024년 3월에 1박 숙박함
답변 제공: Callie Tregidga 님, 2024년 3월 26일
Hi Alecia, Thank you for the great review and recent stay with us.

8/10 - 좋아요

Inge Kaare

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location Negative: no bathrobe
2024년 3월에 1박 숙박함
답변 제공: Christa K 님, 2024년 3월 25일
Thanks so much for the review! We appreciate when people take the time to tell us how we are doing. Hope to see you again soon!

10/10 - 훌륭해요

Colleen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved it!
2024년 3월에 1박 숙박함
답변 제공: Christa K 님, 2024년 3월 25일
Thank you for the great review! We are delighted you enjoyed your time with us and hope you choose us again on your next road trip. Best wishes!

8/10 - 좋아요

Nevada Legal

출장 여행
좋아요: 직원 및 서비스
It was fine.
2024년 3월에 1박 숙박함
답변 제공: Callie Tregidga 님, 2024년 3월 20일
Greetings, Thank you for your recent stay and feedback. If there is anything I can do to make your future stay better please let me know.

10/10 - 훌륭해요

Rhiannon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I’ve stayed here twice now and staff are amazing and the property, as well as rooms are well kept
2024년 3월에 2박 숙박함
답변 제공: Callie Tregidga 님, 2024년 3월 20일
HI Rhiannon, This is absolutely so great to hear and we are very pleased to hear you were happy with both stays.

10/10 - 훌륭해요

Rocio

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good customer service, very comfortable bed and very clean
2024년 3월에 1박 숙박함
답변 제공: Callie Tregidga 님, 2024년 3월 20일
Hi Rocio, Thank you for your great review and positive feedback.

10/10 - 훌륭해요

Jololene

Very pleased with hotel and stay.
2024년 3월에 1박 숙박함
답변 제공: Callie Tregidga 님, 2024년 3월 20일
Hi Jolene, Thank you for the great review and recent stay with us.

6/10 - 괜찮아요

Irene

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
It was okay. The shower heads need to be upgraded. I dont know if it's because there were a lot of families with young kids, but the breakfast was just okay, no milk for cereal, no hot water out for tea. But hot water was brought out for me immediately, the front desk clerk (young lady, blue streaks in hair) was awesome and extremely helpful.
2024년 3월에 2박 숙박함
답변 제공: Christa K 님, 2024년 3월 21일
Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. I will make sure these comments get passed on to the appropriate management, as we are always looking for ways to improve. We appreciate your time and business and would love to have you back the next time you're in Elko!

10/10 - 훌륭해요

Jasmine

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly and great! Hotel was overall really nice and clean.
2024년 3월에 1박 숙박함
답변 제공: Callie Tregidga 님, 2024년 3월 20일
Hi Jasmine, Thank you for the great review and positive feedback.

8/10 - 좋아요

Paul C

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property has been refurbished so it has the new feeling. The rooms were spacious and bed very comfortable. The desk chair was better than most. The living room type chair was not usable. It was stiff padded and had a low back. Other wise the room was a fair value for what you got.
2024년 3월에 1박 숙박함
답변 제공: Callie Tregidga 님, 2024년 3월 20일
Hi Paul, Thank you so much for all the positive feedback. We also appreciate your recent stay with us.

10/10 - 훌륭해요

Jalisa

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had friends from out of town stay here breakfast was wonderful facility was clean
2024년 3월에 4박 숙박함
답변 제공: Callie Tregidga 님, 2024년 3월 20일
Hi Jalisa, Thank you for the great review and I am so happy to hear you were pleased with breakfast.

10/10 - 훌륭해요

Maria

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Callie Tregidga 님, 2024년 3월 6일
Hi Maria, Thank you for the great review and recent stay with us.

10/10 - 훌륭해요

Neil

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Callie Tregidga 님, 2024년 3월 6일
Hi Neil, Thank you for the great review and recent stay with us.

10/10 - 훌륭해요

Octavio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Callie Tregidga 님, 2024년 3월 6일
Hi Octavio, Thank you for your recent stay and positive review.

8/10 - 좋아요

Valerie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love the property, clean, beautiful and friendly staff. The only problem we had was that the bed wasn’t very comfortable. I generally love memory foam mattress but the one we slept in was quite worn out. We had trouble sleeping and felt very icky the next day. We will give it another try next time because we enjoyed the property very much.
2024년 2월에 2박 숙박함
답변 제공: Callie Tregidga 님, 2024년 3월 6일
Hi Valerie, Thank you for your recent stay and feedback. If there is anything we can do to make your future stay better please let me know.

10/10 - 훌륭해요

Sandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was very friendly and attentive room was clean my son enjoyed the pool
2024년 2월에 1박 숙박함
답변 제공: Callie Tregidga 님, 2024년 2월 19일
Hi Sandra, Thank you for the great review and recent stay. We are also pleased to hear you son enjoyed the pool.

10/10 - 훌륭해요

Maria

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone is always so friendly and helpful, anytime of day or night! Thank you! :)
2024년 2월에 1박 숙박함
답변 제공: Christa K 님, 2024년 2월 18일
Hi Maria, thank you for leaving us a review! I'm so happy to hear our amazing staff took care of you during your stay. We love to see familiar faces, and hope to have you back the next time you're in the area. Safe travels!

10/10 - 훌륭해요

William

Very nice hotel but like all hotels, the shower head was clogged and had little coverage.
2024년 2월에 1박 숙박함
답변 제공: Christa K 님, 2024년 2월 18일
Thanks so much for taking the time to leave us some feedback. We appreciate your time and business, and look forward to seeing you on your next journey through Nevada. Best wishes!

6/10 - 괜찮아요

Janice

2024년 2월에 1박 숙박함
답변 제공: Christa K 님, 2024년 3월 21일
Thanks so much for the review! We appreciate when people take the time to tell us how we are doing. Hope to see you again soon!

8/10 - 좋아요

Carol 님, acampo

좋아요: 청결 상태
2024년 2월에 2박 숙박함
답변 제공: Christa K 님, 2024년 2월 18일
Thanks so much for taking the time to leave us some feedback. We appreciate your time and business, and look forward to seeing you on your next journey through Nevada. Best wishes!

8/10 - 좋아요

Kevin

2024년 2월에 2박 숙박함
답변 제공: Christa K 님, 2024년 3월 21일
Thanks so much for the review! We appreciate when people take the time to tell us how we are doing. Hope to see you again soon!

4/10 - 별로예요

Kevin

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The staff I’m sure was doing the best the could do. It was obvious that the restaurant staff was not trained. Example: we ordered the fish and chips and a cheese burger. The fish was cold and burnt (it was obvious that it was cooked earlier, much earlier) and over cooked to the point that the coating was charred. The outside was warm but the inside was cold. My wife’s burger was also burnt ( not medium-well). The fry’s were also cold. When we showed our complaint the the waitress. She said sorry for the issues. She came back to our table later all smiles and said she could take 10 percent off our bill. She should have had our food replaced. Breakfast the next morning was also just as pathetic. All the staff that we encountered during our stay seemed very young. And was mor interest in flirting than serving.
2024년 1월에 1박 숙박함
답변 제공: Callie Tregidga 님, 2024년 2월 8일
HI Kevin, I am truly sorry about your recent experience with us. We are currently in the process of completely changing the restaurant as well as the menu to a Burger House. If there is absolutely anything I can do to make your future stay better please let me know.

4/10 - 별로예요

Teresa

단체 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
They biggest complaint was that the breakfast was not auffueient. No silverware, only cold cereal, bread and greasy eggs and bacon. The coffee was out each time I went to the carafe. Paper cups were out too. Now let’s get to the room. No cups no coffee pods 2 times. Not one but two. We asked the front desk the first time and they were quickly provided. Thank you. However thr 3 rd day of our stay there was no service and we elected just to leave early in the am and skip the room coffee. That’s when there were no cups available down stairs sooo. again no morning coffee. The cleaning schedule was not revealed to us at checkin. It may have been posted but I didn’t see it. On the plus side the room as clean and the bed comfy. There was good soup at dinner time and I did appreciate that.
2024년 1월에 4박 숙박함
답변 제공: Christa K 님, 2024년 2월 6일
Hi Teresa, I am so sorry to hear about the issues you experienced during your stay with us. We appreciate the insight in areas where we can improve, as we want to make sure we are holding ourselves to the highest standard. I will make sure to pass on your experience at our restaurant to the restaurant staff. Thank you again, and I hope you'll give us another chance the next time you're in Elko!

8/10 - 좋아요

Bobbi

2024년 1월에 1박 숙박함
답변 제공: Christa K 님, 2024년 3월 21일
Thanks so much for the review! We appreciate when people take the time to tell us how we are doing. Hope to see you again soon!

10/10 - 훌륭해요

Jamie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was friendly and accommodating. The hotel was clean and attractive. The bed was super comfy.
2024년 1월에 2박 숙박함
답변 제공: Christa K 님, 2024년 2월 6일
Thank you so much for taking the time to let us know about your stay! We're delighted to hear you enjoyed our amazing staff, and that you had an all-around great stay. We hope to see you again the next time you're in Nevada. Best wishes!

10/10 - 훌륭해요

Theron

좋아요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Christa K 님, 2024년 2월 6일
Thanks for letting us know about your stay! I'm happy to hear you had a good one and would love to have you back the next time you're on the road. Best wishes!

6/10 - 괜찮아요

Christian

2024년 1월에 3박 숙박함
답변 제공: Christa K 님, 2024년 3월 21일
Thanks so much for the review! We appreciate when people take the time to tell us how we are doing. Hope to see you again soon!

10/10 - 훌륭해요

Brenda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Christa K 님, 2024년 2월 6일
Thank you for the great review! We are delighted you enjoyed your time with us and hope you choose us again on your next road trip. Safe travels!

6/10 - 괜찮아요

Maria

출장 여행
One of the pillows in my bedroom has not been changed any clearly smell that someone had slept on it. Someone has sweated very much, actually. The stuff was friendly and quickly gave me a replacement. This is the first time this quite often at this hotel. That definitely made me question whether I would stay there in the future, everyone is always super friendly, and that is one of the reason I love this place … :(
2024년 1월에 2박 숙박함
답변 제공: Christa K 님, 2024년 2월 6일
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. I will make sure to pass this along to our housekeeping manager. Again, I am so very sorry for your bad experience and hope you will give us the chance to make it an amazing stay next time you're in the area. Best wishes!

10/10 - 훌륭해요

Jeneal

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had yet another great stay! This makes number 3 for us, the lobby is so welcoming and warm and the beds are amazing with a 24hr pool/hot tub.
2024년 1월에 1박 숙박함
답변 제공: Christa K 님, 2024년 2월 5일
Thank you so much for becoming a familiar face at our hotel! It's great to hear you've enjoyed yourselves, and we look forward to having you for your next stay. Best wishes!

10/10 - 훌륭해요

Ronald

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Christa K 님, 2024년 2월 5일
Thank you so much for taking the time to leave us some feedback. It's great to hear you enjoyed your stay with us, and we look forward to seeing you on your next road trip.

10/10 - 훌륭해요

Jodi

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nicely remodeled, comfortable beds, helpful staff, walking distance to many dining options,quiet,good continental breakfast
2024년 1월에 1박 숙박함
답변 제공: Christa K 님, 2024년 2월 5일
Thank you so much for leaving us with a review! I'm happy to hear you had a great stay and would look forward to seeing you again. We wish you the best!

10/10 - 훌륭해요

Colleen

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Christa K 님, 2024년 2월 5일
Thank you for leaving us with a great review! We appreciate your recent stay with us and would love to have you back on your next road trip. Best wishes!

10/10 - 훌륭해요

Eduardo

It’s nice Hotel and good service
2024년 1월에 1박 숙박함
답변 제공: Christa K 님, 2024년 2월 5일
Hi Eduardo, I appreciate you leaving us with feedback! It's great to hear you enjoyed your stay and we would love to have you back again the next time you're in Elko. Best wishes! :)

8/10 - 좋아요

Mark

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Christa K 님, 2024년 2월 5일
We appreciate you leaving us with some feedback on your recent stay. It's great to hear you enjoyed your visit. We look forward to seeing you on your next vacation through Nevada. Safe travels!

10/10 - 훌륭해요

Elayne

2024년 1월에 1박 숙박함
답변 제공: Christa K 님, 2024년 2월 5일
Thank you for the great review! We are delighted you enjoyed your time with us and hope you choose us again on your next road trip!

8/10 - 좋아요

Kalin

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a great property to stay at while waiting for the highway to reopen. They automatically gave me an upgrade, which was a great surprise. You can see the upgrades theyve been working on. The only thing they absolutely need to do, is snow removal. Their parking lot and road out were absolutely covered and cars were slipping and sliding.
2024년 1월에 1박 숙박함
답변 제공: Christa K 님, 2024년 2월 5일
Thank you so much for staying with us and letting us know about your stay! I'm glad to hear you enjoyed our remodeled rooms, and would love to have you back the next time you're in Elko!

2/10 - 너무 별로예요

Joelle

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Christa K 님, 2024년 2월 6일
Hi Joelle, we always aim to deliver a great experience at our hotel, and I'm so sorry we didn’t meet your expectations. We use these as opportunities to better ourselves, so I would love to hear where we missed the mark. Thank you for your time and business, and we would love for you to give us another chance in the future.

10/10 - 훌륭해요

Julio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Christa K 님, 2024년 1월 29일
Thanks for letting us know about your stay! I'm happy to hear you had a good one and would love to have you back the next time you're on the road. Best wishes!

8/10 - 좋아요

Barney

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was nicely remodeled. The common areas were cozy and the room was pleasant and clean. Good location for access to casinos and other Elko attractions. Our only complaint was the breakfast. We were given vouchers for the on-site restaurant-cold items were set-up as self service and that was not immediately clear. The hot food was prepared by the restaurant and were not self service. There seemed to be a single staff member assigned and he was busy with other duties at the time we were there. We waited a bit and then had to call out for help with the food. I would stay here again though.
2024년 1월에 1박 숙박함
답변 제공: Christa K 님, 2024년 1월 11일
Thank you for taking the time to leave us a review. We would love to have you back the next time you're in Elko, and wish you safe travels and a Happy New Year!

6/10 - 괜찮아요

Marsha

2024년 1월에 1박 숙박함
답변 제공: Christa K 님, 2024년 1월 11일
Thank you for taking the time to leave us a review. We would love to have you back the next time you're in Elko, and wish you safe travels and a Happy New Year!

10/10 - 훌륭해요

Connie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was very clean and great beds
2023년 12월에 2박 숙박함
답변 제공: Christa K 님, 2024년 1월 10일
Thanks for letting us know about your stay! I'm happy to hear you had a good one, and would love to have you back the next time you're on the road. Best wishes!

10/10 - 훌륭해요

Camille 님, Lodgepole

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The weather was extremely cold outside, but the hotel was kept nice and warm. The heating unit in the room was quite noisy however, and seemed to vibrate the floor and in turn, the bed. Perhaps it was because our room was over the pool? The hot breakfast was delicious and more than "continental". The staff was also excellent. I will stay here again but will ask for a room on the opposite side of the hotel.
2023년 12월에 1박 숙박함
답변 제공: Christa K 님, 2024년 1월 10일
Thank you so much for letting us know about your stay! I'm glad to hear we could be your cozy oasis from the bitter cold. We would love to see you again the next time you're in the area. Safe travels! :)

10/10 - 훌륭해요

Christine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Christa K 님, 2024년 1월 10일
Thanks so much for taking the time to leave us some feedback. We appreciate your time and business, and look forward to seeing you on your next journey through Nevada. Best wishes!

8/10 - 좋아요

Scott 님, Taylorsville

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay at Shutters. I wish it closer to one of the casinos, but its clean and comfortable, and priced right.
2023년 12월에 1박 숙박함
답변 제공: Christa K 님, 2024년 1월 10일
Thank you for the great review! We are delighted you enjoyed your time with us and hope you choose us again on your next road trip.

10/10 - 훌륭해요

Wesley C.

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beds were amazingly comfy and Wyatt was a welcome site as he checked us in after driving until midnight and had the all night snackie store in the lobby ready to go, did I mention the snackie store also had beer. Thanks for a great stay and yum af breakfast burrito from your hotel restaurant in the morning for brunch.
2023년 12월에 1박 숙박함
답변 제공: Christa K 님, 2024년 1월 10일
Thank you so much for leaving us a review! We love Wyatt, and it's great to hear you were well taken care of with beer and snacks after your long journey. We would love to have you back on your next road trip. Happy New Year!

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 편의 시설/서비스
Clean, spacious room. Good free breakfast and friendly staff. Our go-to hotel in Elko!! ❤️
2023년 12월에 1박 숙박함
답변 제공: Christa K 님, 2024년 1월 10일
Hi Mark, we appreciate the kind words. We'd love to have you back sometime soon. Happy New Year!

10/10 - 훌륭해요

Aja

2023년 12월에 1박 숙박함
답변 제공: Christa K 님, 2024년 1월 11일
Hi Aja, thank you for great review and recent stay with us. We look forward to seeing you again on your next road trip. Best wishes!

10/10 - 훌륭해요

Dave

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Callie Tregidga 님, 2023년 12월 21일
Hi Dave, Thank you for your recent stay and great review.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Newly renovated, fabulous hot breakfast!
The hotel is conveniently located off I-80 in Elko, NV. It appeared that the inside of the hotel has recently been painted and new carpeting was installed. The room was large, spacious and very clean. The bathroom was very clean. They serve a hot breakfast in the morning with scrambled eggs, potatoes and crispy bacon. They also have coffee, juices, toast, yogurt and other misc. items. It was one of the best breakfasts we had on our journey.
2023년 12월에 1박 숙박함
답변 제공: Callie Tregidga 님, 2023년 12월 21일
Hi James, Thank you so much for this positive review and recent stay with us. We are very pleased to hear you were happy with your experience. We hope to see you again.