Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Best Regards,Fairmont The Palm

Dear Valued Guest, thank you for your feedback. Kind regards, Mark Sawkins General Manager Fairmont The Palm

Dear Frank , Thank you very much for your feedback. I am delighted to know you enjoyed your experience. We all look forward to your return! Best Regards,Dominic ArelGeneral Manager

Dear Kemal , Thank you very much for your feedback. I am delighted to know you enjoyed your experience. We all look forward to your return! Best Regards,Dominic ArelGeneral Manager

Dear Graeme, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. We understand your disappointment regarding the beverage policy during meals. As per our hotel policy, outside food and beverages are not permitted in the dining areas. We will review the clarity of this policy to ensure a better understanding for our guests. Regarding the cleanliness issues in your room, we are truly sorry for the oversight. Our housekeeping team will be addressing the stained carpet, furnishings, and other maintenance concerns immediately. We appreciate your kind comments about our friendly staff and the breakfast variety. We will work on enhancing the breakfast rotation to offer more diverse options. We are also addressing the pest issues you mentioned. We hope to have the opportunity to welcome you back and provide a more enjoyable experience. Warm regards, Fairmont The Palm

Dear Julide Catherine, Thank you for sharing your feedback with us. We sincerely apologize for the delays you experienced in service, especially during check-in and with the towel service. Ensuring prompt and efficient service is a top priority, and we regret if we fell short during your stay. Please be assured that your comments will be shared with the relevant teams for further improvement. Regarding the issue with the bedsheets, we appreciate your feedback and will look into this matter promptly. At Fairmont The Palm, we strive to provide a seamless experience, and your comments will help us enhance our services. We hope to have the opportunity to welcome you back for a more positive experience. Warm regards, Fairmont The Palm

Dear Grant, We apologize for the noise experienced during your stay. We appreciate your feedback regarding the need for a main bar/entertainment. Your comments will be shared with the relevant team. Thank you for bringing this to our attention. Best regards, Fairmont The Palm

Dear Hasney, we are delighted to hear that you had a nice and relaxing stay with us. We look forward to welcoming you back soon. Best regards, Fairmont The Palm.

Dear Adam-Bilal, we are delighted to hear that you had a nice and relaxing stay with us. We look forward to welcoming you back soon. Best regards, Fairmont The Palm.

Dear Fadi, thank you for your positive review! We are delighted to hear that you found our staff friendly and enjoyed our prime location. We look forward to welcoming you back soon. Best regards, Fairmont The Palm.

Dear Yaakov, we are delighted to hear that you had a nice and relaxing stay with us. We look forward to welcoming you back soon. Best regards, Fairmont The Palm.

Dear Micxhelle Clare, we are delighted to hear that you had a nice and relaxing stay with us. We look forward to welcoming you back soon. Best regards, Fairmont The Palm.

Dear Robert John, Thank you for sharing your feedback with us. We are delighted to hear that you appreciated our excellent location for easy access to attractions like the Miracle Garden and Burj Khalifa. We have duly noted your comments about the rooms and the limitations with our half-board options. Regarding the 'free' water in restaurants, we follow our policy of charging for certain amenities. We appreciate your valuable input and hope to welcome you back for an improved experience. Best regards, Fairmont The Palm

Dear Mitesh, thank you for your positive review! We are delighted to hear that you found our staff friendly and enjoyed our prime location. We look forward to welcoming you back soon. Best regards, Fairmont The Palm.

Dear Feroz, Thank you for your feedback. We are delighted you enjoyed our location and rooms. We apologize for any inconvenience caused by the poolside bed policy and assure you we will address the issues. We strive to provide exceptional service and cleanliness. We hope to welcome you back soon. Best regards, Fairmont The Palm

Dear Nupur, thank you for your kind words. We are delighted to hear that you enjoyed our well-located property and the amazing breakfast buffet choices. We take pride in maintaining the quiet ambiance, pool, and private beach. Looking forward to welcoming you back soon. Warm regards, Fairmont The Palm.

Dear Ashley Anthony, Thank you for choosing to stay at Fairmont The Palm and for taking the time to share your feedback. We are delighted to hear that you enjoyed our pools, beach access, and the service provided by our staff. Your kind words about the breakfast and lunch options are greatly appreciated. We have taken note of your comments regarding the dinner buffet and the additional food options available for reservation. We are also pleased to know that you found the location convenient for exploring Nakheel mall and its attractions. Your recommendation for families is truly valued. We look forward to welcoming you back for another memorable stay. Warm regards, Fairmont The Palm

Dear Frank, we apologize for any inconvenience caused by the aging property and maintenance issues. We appreciate your kind words about our junior staff and food options. We value your feedback and will address the areas of improvement. We hope to have the opportunity to welcome you back in the future. Thank you. Best regards, Fairmont The Palm.

Dear Claudia, thank you for your positive review! We are delighted to hear that you enjoyed our beautiful beachfront location, great restaurants, and spacious rooms. We agree that our half-board option, allowing flexibility for lunch or dinner, is a wonderful choice. We look forward to welcoming you back soon. Best regards, Fairmont The Palm

Dear Morten, we sincerely apologize for the inconvenience you experienced during your stay with us. We are committed to ensuring our rooms are well-maintained, and we will address the issues you have highlighted promptly. Your feedback regarding the noise levels and towel availability is duly noted for improvement. We appreciate your valuable comments and will take necessary steps to enhance our services. We hope to have the opportunity to welcome you back for a more enjoyable experience. Warm regards, Fairmont The Palm

Dear Burim, We are sorry to hear about your experience. Your feedback is valuable to us. At Fairmont The Palm, we aim to provide exceptional service. We would like to learn more about your stay. Please contact us directly. Thank you. Farewell, Fairmont The Palm.

Dear Andrew, thank you for your positive review! We are delighted to hear that you found our staff friendly and enjoyed our prime location. We look forward to welcoming you back soon. Best regards, Fairmont The Palm.

Dear Sanjay, we are delighted to hear that you had a nice and relaxing stay with us. We look forward to welcoming you back soon. Best regards, Fairmont The Palm.

Dear Sarah,Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Best Regards,Adie GallardoGuest Experience and Quality Manager

Dear Daniel,Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Best Regards,Adie GallardoGuest Experience and Quality Manager

Dear Neshaul,Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Best Regards,Adie GallardoGuest Experience and Quality Manager

Dear Felicia,Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Best Regards,Adie GallardoGuest Experience and Quality Manager

Dear Marcel,Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Best Regards,Adie GallardoGuest Experience and Quality Manager

Please accept our sincere apologies for the disappointing stay that you had and I can only try and reassure you that all comments you have kindly taken the time to share with us are taken on-board and were addressed to the respective departments. These are of great importance to us and allow us to monitor and improve our service continually.Best Regards,Fairmont The Palm

Dear Pascale,Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Best Regards,Adie GallardoGuest Experience and Quality Manager

Dear khalled,Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Best Regards,Adie GallardoGuest Experience and Quality Manager

Dear Omid,Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Best Regards,Adie GallardoGuest Experience and Quality Manager

Dear Umaima,Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Best Regards,Adie GallardoGuest Experience and Quality Manager

Dear James,Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Best Regards,Adie GallardoGuest Experience and Quality Manager

Dear Faye,Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Best Regards,Adie GallardoGuest Experience and Quality Manager

Dear Mihaela,Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Best Regards,Fairmont The Palm

Dear Ashan, Please accept our sincere apologies for the disappointing stay that you had and I can only try and reassure you that all comments you have kindly taken the time to share with us are taken on-board and were addressed to the respective departments. These are of great importance to us and allow us to monitor and improve our service continually.Best Regards,Adie GallardoGuest Experience and Quality Manager

Dear Prosper,Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Best Regards,Fairmont The Palm

Dear Yasemin,Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Best Regards,Fairmont The Palm

Dear Nilkanth,Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Best Regards,Fairmont The Palm

Dear Hans,We very much appreciate your comments regarding your stay at the Fairmont The Palm. It is always great to receive feedback- both positive and negative. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we are hoping to be able to serve you once again in the future.Best Regards,Fairmont The Palm

Please accept our sincere apologies for the disappointing stay that you had and I can only try and reassure you that all comments you have kindly taken the time to share with us are taken on-board and were addressed to the respective departments. These are of great importance to us and allow us to monitor and improve our service continually.Best Regards, Fairmont The Palm

Dear Ash,Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Best Regards,Fairmont The Palm

Dear Fikri,Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Breakfast inclusion is for the next day of your stay which is a normal practice in all hotels. All guests are welcome to join the breakfast at a special price on arrival.Looking forward to the pleasure of seeing you again soon! Best Regards,Fairmont The Palm

Dear Takashi,Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Best Regards,Fairmont The Palm

Dear Otabek, Thank you for your feedback. We do apologize that your 1 night stay is not as per your expectations. We have investigated your feedback reference to the laundry. You have sent your 5 pieces items at 12:07pm and the items were duly returned to your room on the same day at 5:50pm. You have paid with them by using your credit card. Should you wish to discuss your experience further, you may reach out to us anytime. Best Regards,Fairmont The Palm

Dear Peter,We very much appreciate your comments regarding your stay at the Fairmont The Palm. It is always great to receive feedback- both positive and negative. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we are hoping to be able to serve you once again in the future.Best Regards,Fairmont The Palm

Dear Jason,Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Best Regards,Fairmont The Palm