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Thank you for taking the time to respond to the survey. We appreciate the great rating! We hope to host you again in the future.

Thank you for replying to the survey request. Your feedback is extremely important to us and helps us with continued improvement and employee engagement. Hopefully you will give us another opportunity to host you in the future.

Thank you for responding to the survey. I am glad to see you enjoyed your visit and appreciated the conveniences of our proximity to the mall and the on-site restaurants. I'll be sure to share this with our team. They will be pleased to see your comments!

Thank you for your response. We are glad to hear you enjoyed your stay! Being close to the Mall of America is definitely a plus. Glad you were able to take advantage of the shuttle service.

Thank you for responding to the survey. We are glad to see you had a nice visit.We look forward to hosting you again the next time you are in the area!

Thank you for taking the time to respond to the survey. Guest feedback is very important to our growth and improvement. I also appreciate the details you provided. I will share your details with the appropriate departments to have each item looked into. The leaky fire nozzle is of significant concern. As a result of the issues you encountered, I will be issuing a partial credit to your Visa Card.My sincerest apologies!

Thank you for taking the time to reply to the survey. Guest feedback is very important for our continued improvement and employee engagement.I will be sure to share your comments with the staff. They will be grateful for the kind words!

I am sorry to hear your daughter became ill while traveling. It is so hard to be away from home and not feel well. I hope she feels better quickly!Also, thank you for your comments about the hotel. I will definitely share this with the entire staff. They all love seeing that our guests have had a great visit.Sincerely,

Thank your reply to the survey. We appreciate your review!We hope to host you again when your future travels bring you to the area.

Thank you for taking the time to share your experience with us! We truly appreciate guest feedback to continued improvement and employee engagement. I will share your comments with our team. My breakfast staff and drivers will be grateful for the recognition!

Thank you for taking the time to share your experiences with us. Guest feedback is critical to our growth improvement. I apologize for the few items that didn't meet your expectations. I will talk with the breakfast crew regarding the bananas and also work with laundry to see what might be at issue. We hope you give us another opportunity in the future to host your visit.

Thank you for taking the time to reply to the survey. I am glad to see you had a great visit! We hope to host you again in the future!

Thank you for taking the time to reply to the survey. We appreciate all guest feedback. Our proximity to the Mall of America is definitely a great benefit to us and our guests!We hope you stay with us again in the future!

Thank you for taking the time to reply to the survey. We appreciate all guest feedback. It is important to our continued improvement and employee engagement! I will be sure to share your feedback with Chandler and Tristen!

Thank you for taking the time to reply to the survey. And thank you for staying with us a second time! We look forward to seeing you on your third visit:)

Thank you for taking the time to reply to the survey. We appreciate all guest feedback. It is important to our continued improvement and employee engagement!

Thank you for taking the time to reply to the survey. We appreciate all guest feedback. It is important to our continued improvement and employee engagement! I'll be sure to share your comments with all the staff especially the breakfast team!

Thank you for taking the time to reply to the survey. I am glad to see you enjoyed your stay and especially the cookies!We hope to host you again in the future!

Thank you for taking the time to reply to the survey. We appreciate all guest feedback. It is important to our continued improvement and employee engagement! Our proximity to the Mall of America is a great benefit to us and our guests.

Thank you for taking the time to reply to the survey. We appreciate all guest feedback. It is important to our continued improvement and employee engagement!

Thank you for taking the time to reply to the survey. We appreciate all guest feedback. It is important to our continued improvement and employee engagement!

Thank you for submitting a review regarding your recent stay. Our staff will be excited to see that you enjoyed your visit.We look forward to hosting you again in the future.

Thank you, Lydia for the details about your recent stay. My sincere apologies for the issues with your heater. I will be calling an HVAC repair technician out right away.I hope you and your kids had a wonderful time at the Mall of America!

Thank you for taking the time to share your experience with us! We are actually looking at replacing all of our pillows in the near future! I'll be sure to share your comments with all of the staff!We hope to see you again in the future.

Thank you for responding to the survey. We look forward to hosting you again the next time you are in the area!

Thank you for the wonderful comments! I will share them with the staff. We hope to host you again, in the future!

Thank you for taking the time to reply to the survey. Our proximity to the mall is a great benefit for our guests.All the best

Thank you for the response. I can totally appreciate your comment about "Lots of airplanes". If you do stay with us in the future, be sure to ask for a westward facing room. These are on the opposite side from the airplanes and the noise is dramatically lower.Wishing you all the best!

Thank you for taking the time to reply to the survey. Guest feedback is very important to our improvement and employee engagement.I sincerely apologize for the issues with cleanliness and the lack of hot water. I will work with the housekeeping manager to determine who cleaned the room and provide them with additional training. As for the lack of hot water, we had an issue with a mixing value that we had repaired yesterday. I know this won't help your recent visit, so I am going to issue you a credit of 100 for the inconvenience. I will process it today but it may take about 5-7 days to hit your credit card account.Again, my sincere apologies!

Thank you for your comments! Feedback is important to our continued growth and improvement as well as employee engagement. Our staff love to read the comments shared by our guests!We hope to be able to host you again soon!

Thank you for your reply to the survey!We are very fortunate to have the proximity to the mall that we do!We look forward to hosting you in the future!

Thank you for taking the time to reply to the guest experience survey. We truly appreciate your business and hope you will stay with us in the future should your travels bring you back to the area.

Thank you so much for taking the time to reply to the survey. It critical for our continued improvement and employee engagement.I will post your review for all of the staff to see. They will be very excited to hear that you and your family had such a great experience.We hope to host you and your family again in the future!

Thank you for the rating! I am glad to see you enjoyed your visit! We do have a great location to the mall and this year with no show and warmer temps, the walk has been very easy for our guests.Hope to host your next visit.

Thank you for taking the time to reply to the survey! Guest feedback is critical to our continued improvement and staff engagement. I will share your comments with everyone.Thank you!

Thank you for your kind words about the staff. I will post your response for all to see. I am glad to see you enjoyed your visit!

Thank you for taking the time to reply to the survey!I apologize for the lack of housekeeping service. The front desk staff should have informed you at check in that housekeeping service is done on Monday, Wednesday and Fridays and upon request. I will make sure that the front desk staff is more diligent with providing critical information to customers.Again, my sincere apologies!

Thank you so much for the details of your experience. I am so sorry for the lack of hot water. I will work with Maintenance to see what happened and to see if it can be permanently fixed. I am happy the staff took it upon themselves to provide you with compensation.Thank you again for your reply to the survey!

Thank you for your reply! We value guest feedback and use it to help learn and grow and engage our staff. We are fortunate to have a cleaning and maintenance staff who are very dedicated and take a lot of pride in their jobs. I will be sure to share your comment with all.

Thank you for your review! Guest feedback is very important to us. We are glad you enjoyed the pool and breakfast.We hope you stay with us in the future should your travels bring you back to the area.

Thank you for your feedback and loyalty. We truly appreciate your business and look forward to hosting you again in the future!

Thanks for the feedback! We are actually going through an upgrade in 2 weeks that will help with the speed and performance of the system.I hope the rest of your visit went well and that you had a great stay!

I am so sorry to hear you had a bad experience with my staff. I wish you could provide additional details on who it might have been or what day and time. This way I can coach and council the individual(s) because this is unacceptable.Again, my sincere apologies!

Thank you for your reply, Nicole. My staff will be happy to see your comments when I post this.As for the pool, I will check with my staff to confirm how often they clean the pool and spa and make sure they increase their attention of the area

Thank you for your comments.I apologize for the noise. I will look into this and see why the night staff, didn't do a good job controlling noise.I'm glad you enjoyed the mall!

Thank you for your comments. Being so close to the mall and having 2 restaurants attached to our hotel are great benefits!We hope you stay with us for your next visit to the area.

Thank you for your response. Guest feedback is critical, and I share comments like yours with the hotel's ownership as well. We are starting the initial planning of a refresh. Timing and logistics will be next.Thank you for letting us host your visit!

Thank you for your review!

Thank you for taking the time to respond to the survey. Guest feedback is very important to our growth and improvement. I wish I had a little more detail to bring to my teams so we could review and discuss possible ways to avoid these issues from happening in the future. I hope you give us another opportunity to host you in the future.Thank you!