바(숙박 시설 내)
예약 가능 여부 확인

포 포인츠 바이 쉐라톤 마운틴 프로스펙트 오헤어 여행 후기

3 out of 5
포 포인츠 바이 쉐라톤 마운틴 프로스펙트 오헤어
2200 S Elmhurst Road, Mount Prospect, IL

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 359개 이용 후기 중 186개" "
평점 8 - 좋아요. 359개 이용 후기 중 91개" "
평점 6 - 괜찮아요. 359개 이용 후기 중 44개" "
평점 4 - 별로예요. 359개 이용 후기 중 19개" "
평점 2 - 너무 별로예요. 359개 이용 후기 중 19개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

HONGYUN

2019년 11월에 5박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 13일
Thank you for the 8 out of 10 rating we truly do appreciate it. I hope you have a wonderful rest of the week.

8/10 - 좋아요

HONGYUN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 7박 숙박함
답변 제공: Keenan Hartman, GM 님, 2019년 12월 2일
Thank you for taking the time to leave a review of your stay, we hope you will stay with us again in the future!.

10/10 - 훌륭해요

Miranda

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was great , was not notified in advance of the $200 deposit. But other then that great
2024년 4월에 1박 숙박함
답변 제공: Alex 님, 2024년 4월 22일
Thank you Miranda for your positive feedback, will try to be more informative to help our customers with pleasant experience.

10/10 - 훌륭해요

Garret 님, Chicago

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay prior to coming or going from O’Hare. The staff was really great and attentive to our needs. Thanks so much!
2024년 4월에 1박 숙박함
답변 제공: Yolanda 님, 2024년 4월 19일
Thank you for your feedback, we would like to host you again at our hotel in future.

10/10 - 훌륭해요

Emily

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Small pool was perfect for kids
2024년 1월에 1박 숙박함
답변 제공: Alex 님, 2024년 4월 5일
Thank you Emily for your positive feedback and we are happy to see that your kids enjoyed the stay at our hotel. Hope to see you again

6/10 - 괜찮아요

Elki

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Our room 331 did not have a working thermostat and it made for a cold night sleeping. We did check in late but when we went to the front desk there was no one around.
2024년 4월에 1박 숙박함
답변 제공: Alex 님, 2024년 4월 3일
Dear customer, sorry to hear this that we couldn't meet your expectations but will try to serve you better next time if you give us an opportunity. We appreciate your business and apologize for any inconvenience this may have caused. Our maintenance person works during regular hours and that would have not helped to resolve this problem.

4/10 - 별로예요

David

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was very average and dated. The hot tub did not work, it was very cold and not well kept. Grungy to say the least. The maid didn’t come during the day to turn anything over. The staff was nice but hotel did not live up to standards. We picked the hotel for the hot tub and were a little disappointed. Cleanliness was ok.
2024년 3월에 2박 숙박함
답변 제공: Phil 님, 2024년 3월 28일
Dear And Respected Sir, Mr David.Thank You for taking the time to write the review. Also We Kindly Apologize For Your Inconvenience, And We Will Definetly Update Your Regarding HOT TUB to Our GM. once againg thank you so much for your business with the FOUR POINTS BY SHERATON

10/10 - 훌륭해요

Mi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Phil 님, 2024년 3월 28일
Dear and Respected Mi, Thank You for taking the time to write the review.also we appreciate and thakful for your business with four points by sheraton. hope to see you back.!

10/10 - 훌륭해요

Daosha

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel staff where amazing and always cleaning.m the place smelled amazing
2024년 3월에 1박 숙박함
답변 제공: Sales Manager 님, 2024년 3월 18일
Dear Daosha,We are so happy to hear that you enjoyed your stay with us. We have notified our general manager with this great news.Thank you as always!

10/10 - 훌륭해요

Jose Antonio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The shuttle service made the stay very convenient for a long flight layover!
2024년 2월에 1박 숙박함
답변 제공: Sales Manager 님, 2024년 3월 14일
Good morning, Jose,Thank you for letting us know about your great experience. I will definitely let our general manager know about your stay.Sincerely,Sales

8/10 - 좋아요

Kaitlyn 님, Oswego

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in and out was quick and easy. The room was clean and met our needs.
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 10일
Thank you for staying with us and your feed back, we really appreciate it. Hope to see you soon. Four Points by Sheraton

10/10 - 훌륭해요

Rachel

2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 4일
Thank you for staying with us and your feed back, we really appreciate it. Hope to see you soon. Four Points by Sheraton

10/10 - 훌륭해요

Pedro 님, Bronx

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thumbs Up !!
2024년 2월에 2박 숙박함
답변 제공: Sales 님, 2024년 2월 27일
Thank you for staying with us, we appreciate your feedback. Have a great day!Sale Manager

8/10 - 좋아요

Aaron

2024년 2월에 1박 숙박함
답변 제공: Phil 님, 2024년 3월 28일
Dear and Respected Aaron, Thank You for taking the time to write the review.also we appreciate and thakful for your business with four points by sheraton. hope to see you back.!

6/10 - 괜찮아요

Kiran

좋아요: 청결 상태, 숙박 시설 상태 및 시설
.
2024년 2월에 3박 숙박함
답변 제공: Front Desk Supervisor 님, 2024년 2월 12일
Thanks for staying with us, we appreciate your feed back. I will notify or general manager with your concerns. Four Points by Sheraton

8/10 - 좋아요

Gregory 님, Denmark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Sales 님, 2024년 2월 7일
Thank you for staying with us, we appreciate your feedback, have a wonderful evening.Sales Team

10/10 - 훌륭해요

Yenchung

2024년 1월에 1박 숙박함
답변 제공: Front Desk Supervisor 님, 2024년 1월 20일
Thank you for staying with us and your feed back, we really appreciate it. Hope to see you soon. Four Points by Sheraton

8/10 - 좋아요

Kim

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel representative was very cordial and nice, which was a good start to the stay.
2024년 1월에 1박 숙박함
답변 제공: Front Desk Supervisor 님, 2024년 1월 11일
Thank you for staying with us and your feed back, we really appreciate it. Hope to see you soon. Four Points by Sheraton

10/10 - 훌륭해요

Rey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was very clean. It was safe and convenient.
2023년 12월에 2박 숙박함
답변 제공: Front Desk Supervisor 님, 2024년 1월 8일
Thank you for staying with us and your feed back, we really appreciate it. Hope to see you soon. Four Points by Sheraton

10/10 - 훌륭해요

Josephine

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Alex of the front desk is amazing,excellent customer service and for that I will again stay whenever I’m in Chicago to visit.
2024년 1월에 1박 숙박함
답변 제공: Front Desk Supervisor 님, 2024년 1월 8일
Thank you for staying with us and your feed back, we really appreciate it. Hope to see you soon. Four Points by Sheraton

6/10 - 괜찮아요

Joana

2023년 12월에 2박 숙박함
답변 제공: Front Desk Supervisor 님, 2023년 12월 31일
Thanks for staying with us, we appreciate your feed back. I will notify or general manager with your concerns. Four Points by Sheraton

4/10 - 별로예요

Susan

2023년 12월에 5박 숙박함
답변 제공: Sales Manager 님, 2023년 12월 29일
Thank you for staying with us!I apologize for any inconvenience and I have notified my general manager with your concerns.Thank you

6/10 - 괜찮아요

John

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Shower did not have hot water the 2nd day. Sink had hot water. Strange.
2023년 12월에 2박 숙박함
답변 제공: Cassie 님, 2023년 12월 28일
Thanks for staying with us, we appreciate your feed back. I will notify or general manager with your concerns. Four Points by Sheraton

4/10 - 별로예요

michael

별로예요: 직원 및 서비스
Checked in - given a room that was not clean, no sheets, beer cans. Second room, the staff member joined me to make sure it was not already occupied! No body wash in container in shower. In in the morning, coffee was empty and staff acted like it was my problem. Told me to ask the cook to make more...ridiculous. Zero breakfast snacks, not even a banana or water.
2023년 12월에 1박 숙박함
답변 제공: Sales team 님, 2024년 2월 7일
I apologize for the inconvenience of your stay. I have informed the general manager of the situation. Sales team

4/10 - 별로예요

Angela

2023년 12월에 1박 숙박함
답변 제공: Sales Manager OEM 님, 2023년 12월 26일
Thanks for staying with us.I will ensure to discuss your concerns with the with our department.Four points by Sheraton Mt Prospect

10/10 - 훌륭해요

Cadris

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was awesome. Great service, great room, parking, and very clean and attentive staff.
2023년 12월에 1박 숙박함
답변 제공: Cassie 님, 2023년 12월 25일
Thank you for staying with us and your feed back, we really appreciate it. Hope to see you soon. Happy Holidays! Four Points by Sheraton

10/10 - 훌륭해요

Jose

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Front desk Supervisor TW 님, 2023년 12월 17일
Thank you for staying with us. We appreciate your feed back.Four Points by Sheraton

8/10 - 좋아요

Debbie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Cassie 님, 2023년 12월 14일
Thank you for staying with us and your feed back, we really appreciate it. Hope to see you soon. Happy Holidays! Four Points by Sheraton

6/10 - 괜찮아요

James

좋아요: 청결 상태
Down grading purely because pool was closed for maintenance (sign looked pretty old) and I only stay at places with a hot tub. Room was updated. Had no checkin end time which I needed.
2023년 12월에 1박 숙박함
답변 제공: Lacaseia 님, 2023년 12월 11일
Dear Laurie,Thank you for taking the time to let us know about your experience while staying with us. Your experience here is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the department leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area

10/10 - 훌륭해요

Giovanna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Supervisor 님, 2023년 12월 11일
Thanks for staying with us! We appreciate your feed back.Front Desk SupervisorFour Points by Sheraton

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Front Desk Supervisor 님, 2023년 12월 7일
Thank you for staying with us and your feed back, we really appreciate it.Hope to see you soon. Happy Holidays!Four Points by Sheraton

10/10 - 훌륭해요

Joseph

2023년 12월에 1박 숙박함
답변 제공: Front Desk Supervisor 님, 2023년 12월 7일
Thank you for staying with us, we appreciate it. We hope to see you again soon. Happy Holidays!Four Points by Sheraton

4/10 - 별로예요

Laurie

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Under new management and mediocre.
2023년 11월에 2박 숙박함
답변 제공: Front Desk Supervisor 님, 2023년 11월 29일
Dear Laurie,Thank you for taking the time to let us know about your experience while staying with us. Your experience here is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the department leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

6/10 - 괜찮아요

Garvin

좋아요: 청결 상태
2023년 11월에 2박 숙박함
답변 제공: Front Desk Supervisor 님, 2023년 12월 17일
Thanks for staying with us, we appreciate your feed back.I will notify or general manager with your concerns.Four Points by Sheraton

6/10 - 괜찮아요

Jeffrey

좋아요: 객실의 편안함
TV inoperable. Mold in shower
2023년 11월에 1박 숙박함
답변 제공: ALEX 님, 2023년 11월 19일
we are apologize for your all inconvenience,also we are going to update yourrequest to our general manager, and we are kindly thabkful and appreciate your business with four points by sheraton, take care and happy holidays,!

8/10 - 좋아요

Lafe 님, Austin

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Lack of bar, restaurant and pool hot tub not good
2023년 11월에 2박 숙박함
답변 제공: ALEX 님, 2023년 11월 15일
WE ARE SORRY FOR YOUR INCONVENIENCE, WE WILL DEFINITELY UPDATE WITH MANAGEMENT, ALSO THAKFULL FOR YOUR BUSINESS WITH FOUR POINT, TAKE CARE AND SEE YOU BACK AGAIN SOON.!

2/10 - 너무 별로예요

Amanda

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I chose the hotel partially because it had an airport shuttle and hot tub. The shuttle doesn’t run early in the morning and the hot tub was closed. We had to be moved to 3 different rooms. All rooms had damaged furniture and dirty bathrooms. We decided to leave and booked another hotel room. The staff was very nice and we left without notifying them.
2023년 10월에 1박 숙박함
답변 제공: ALEX 님, 2023년 11월 10일
WE KINDLY APOLOGIZE FOR ALL INCONVENIENCE, ALSO WE DEFINITELY UPDATE YOUR REQUEST TO THE MANAGEMENT. HOPE TO SEE YOU SOON.! THANK YOU FOR YOUR BUSINESS WITH US.

6/10 - 괜찮아요

J. Alex

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ok… so I’ll try to make this as short as I can. Ive stayed at different Four Points hotels before and my experience was excellent. I figured this one should be similar, right? Not so much. When I first checked in, I was given a room with dirty towels and the fixtures in the shower were broken. The front desk host was kind enough to switch me to another room which was great. The new room had clean towels, no broken fixtures, but …there was no trash cans, the shower has stains, and the water bottles were half empty. So that was gross. Now on to things outside the room: - The carpets are very stained. - They advertise that they serve breakfast but there is no breakfast available in the main lobby like there normally is at most hotels. They had a little sign in that showed like 5 breakfast options… but you have to order it. - The coffee available is literally one coffee urn for a couple hours. Thats it. - The bar is small. Their beer dispensers didn’t work at all. This hotel needs A LOT of updates, and carpet cleaning. If you’re looking for an easy one night stay, this hotel might be okay. If you’re staying longer, I really recommend you book somewhere else.
답변 제공: Alex 님, 2023년 10월 18일
sorry for all your inconvenience, will definetly follow up with all your request and with the staff, also we kindly thankfull and appraciate your business with four point, mount prospect.! see you soon back again

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay was quite good. We had to check in late because of incoming flight delays, and the staff took care of us. The room was great...quiet and comfortable.
2023년 10월에 2박 숙박함
답변 제공: Alex 님, 2023년 10월 18일
we kindly thankfull and appraciate your business with four point, mount prospect.! see you soon back again

10/10 - 훌륭해요

George

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean room and friendly staff close to highway and shopping/Dining.
2023년 10월에 2박 숙박함
답변 제공: Front Desk Supervisor 님, 2024년 1월 7일
Thank you for staying with us and your feed back, we really appreciate it. Hope to see you soon. Four Points by Sheraton

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
nice!
good one night booking, i enjoyed the cleanliness.
2023년 10월에 1박 숙박함
답변 제공: Alex 님, 2023년 10월 18일
we kindly thankfull and appraciate your business with four point, mount prospect.! see you soon back again

10/10 - 훌륭해요

Andrea

2023년 9월에 1박 숙박함
답변 제공: Alex 님, 2023년 10월 18일
we kindly thankfull and appraciate your business with four point, mount prospect.! see you soon back again

6/10 - 괜찮아요

Courtney

2023년 9월에 2박 숙박함
답변 제공: Alex 님, 2023년 10월 18일
we kindly thankfull and appraciate your business with four point, mount prospect.! see you soon back again

10/10 - 훌륭해요

Jose Juan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to the airport
2023년 9월에 5박 숙박함
답변 제공: Alex 님, 2023년 10월 18일
we kindly thankfull and appraciate your business with four point, mount prospect.! see you soon back again

6/10 - 괜찮아요

Anna Mariela J.

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Staff wasn’t accommodating. Had my preparation here for the wedding. AC in the rm wasn’t working and took a few phone calls to get an answer. Hair and makeup artist requested for chairs, staff said they will bring but never came. Overall stay was okay.
2023년 8월에 2박 숙박함
답변 제공: Alex 님, 2023년 10월 18일
sorry for all your inconvenience, will definetly follow up with the staff, also we kindly thankfull and appraciate your business with four point, mount prospect.! see you soon back again.

2/10 - 너무 별로예요

Je Lisa

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I had an extremely disappointing experience at this hotel. The cleanliness was abysmal - there was hair on the towels, stains on the sheets and pillows, and it was clear that maintenance was neglected. I felt unsafe throughout my stay, and the staff seemed completely careless about addressing these issues. We lost our key and the staff just provided another key without checking any identification or information at 1am. This should not happen with so many visitors coming in and out. I would not recommend this hotel to anyone. One star is too generous for this place.
답변 제공: Alex 님, 2023년 10월 18일
sorry for all your inconvenience, will definetly follow up with the staff, also we kindly thankfull and appraciate your business with four point, mount prospect.! see you soon back again

10/10 - 훌륭해요

Bonnie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff (front desk personnel, housekeeping, maintenance, management, sales) everyone was fantastic. I was a guest for 7 weeks (for medical reasons) and everyone was so helpful, attentive, patient, compassionate and thoughtful of my situation. I don’t want to home!!! Lol
2023년 7월에 28박 숙박함

2/10 - 너무 별로예요

Joseph

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s a 3rd world hotel. No breakfast nothing really is good about that hotel. Any future customers should reconsider booking the place.
2023년 8월에 2박 숙박함

8/10 - 좋아요

George

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean and comfortable there were however several maintenance items that should have been addressed before they rent the room. The Tub spigot was loose and not firmly attached to wall and the shower valve was also loose and not secure there was also an obvious ceiling repair done in the bathroom that was never fully completed not sanded or painted. The main Concern was Security. When we arrived we checked in at front desk and then parked in the rear and entered in the back near where the room was located. When we entered the back entry we found the door propped open with a stone. There was a young women in the parking lot talking with a young man and she was the one who propped open the door. We don’t know if she was an employee or just a guest. We had a function to attend and when we got back to the hotel the door was again propped open. Someone needs to monitor exterior doors to assure a safe environment for all guests.
2023년 7월에 1박 숙박함

4/10 - 별로예요

Clarke

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There was mold that covered the ceiling in the bathroom. There was also mold in the pool. The hot tub was not hot. No conditioner in the bathroom. Kitchen was closed. Front of the house staff not very friendly at all. Night staff made you feel like you were inconveniencing them. I really have never had this much to say about a stay anywhere.
2023년 7월에 9박 숙박함