테라스/파티오
예약 가능 여부 확인

코트야드 바이 메리어트 이타카 에어포트/유니버시티 여행 후기

3 out of 5
코트야드 바이 메리어트 이타카 에어포트/유니버시티
29 Thornwood Dr, Ithaca, NY

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 976개 이용 후기 중 570개" "
평점 8 - 좋아요. 976개 이용 후기 중 273개" "
평점 6 - 괜찮아요. 976개 이용 후기 중 84개" "
평점 4 - 별로예요. 976개 이용 후기 중 30개" "
평점 2 - 너무 별로예요. 976개 이용 후기 중 19개" "

9.4/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
만족합니다.
만족합니다.

10/10 - 훌륭해요

??

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Satisfied
2024년 4월에 1박 숙박함
답변 제공: Patrice C. 님, 2024년 4월 18일
Thank you for your review. We strive to make each stay stress-free. Hope to see you again in any future travels to Ithaca.

6/10 - 괜찮아요

Clayeon

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Patrice C. 님, 2024년 4월 18일
Thank you for staying at our hotel. Looks like we fell short of wowing you. We strive to make each stay comfortable and welcoming. Please visit us again if ever in Ithaca for future travels.

10/10 - 훌륭해요

Mona 님, Ithaca

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is my favorite place to stay when I visit Ithaca. So close to the airport and easy to get to anything. The staff is always so nice. It’s very quiet and well maintained. The rooms are large and comfortable. I’ll be back for sure!
2024년 3월에 3박 숙박함
답변 제공: Sean B 님, 2024년 4월 2일
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing guests like you. We hope to see you again soon!Best,

10/10 - 훌륭해요

Marcos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Sean B 님, 2024년 4월 2일
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing guests like you. We hope to see you again soon!Best,

10/10 - 훌륭해요

Michael

출장 여행
좋아요: 숙박 시설 상태 및 시설
Very nice property. Clean, nice room
2024년 3월에 1박 숙박함
답변 제공: Sean B 님, 2024년 3월 28일
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing guests like you. We hope to see you again soon!Best,

8/10 - 좋아요

Margarita

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very friendly and attentive. The room was clean and quiet.
2024년 3월에 2박 숙박함
답변 제공: Sean B 님, 2024년 3월 25일
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing guests like you. We hope to see you again soon!Best,

10/10 - 훌륭해요

Ireen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Exceptional service! Our receptionist was Steve, he’s a big ball of sunshine. Extremely helpful, and professional! Overall all the staff were great! This hotel has shuttle service which is really convenient, and the drivers were laidback and friendly as well. Would highly recommend! :)
2024년 3월에 2박 숙박함
답변 제공: Sean B 님, 2024년 3월 18일
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing guests like you. We hope to see you again soon!Best

6/10 - 괜찮아요

Janani

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Weird layout. Room was being worked on but they gave it tonus..water was switched off and the faucet was all unscrewed and on the tub. When we requested a change of room the new room had evidence of prior cleaning soem washcloth was left right there. The liquid body wash was not replenished.
답변 제공: Sean B 님, 2024년 1월 31일
Your feedback is much appreciated. We are very sorry that your experience did not meet your expectations and are taking your review into serious consideration with our entire team.

6/10 - 괜찮아요

Marilyn 님, Brooklyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No breakfast included . Air conditioner was nice t working properly
2024년 1월에 1박 숙박함
답변 제공: Sean B 님, 2024년 1월 31일
Thank you so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short of expectations.

10/10 - 훌륭해요

Robert

2024년 1월에 1박 숙박함
답변 제공: Sean B 님, 2024년 1월 31일
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing guests like you. We hope to see you again soon!

10/10 - 훌륭해요

Carol

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Sean B 님, 2023년 12월 27일
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing guests like you. We hope to see you again soon!Best,

10/10 - 훌륭해요

Norene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quick stay
Was a quick overnight stay on Christmas Eve. Everyone was lovely.
2023년 12월에 1박 숙박함
답변 제공: Sean B 님, 2023년 12월 27일
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing guests like you. We hope to see you again soon!Best,

6/10 - 괜찮아요

Bonnie

2023년 12월에 1박 숙박함
답변 제공: Sean B 님, 2023년 12월 27일
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing guests like you. We hope to see you again soon!Best,

10/10 - 훌륭해요

danielle

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Sean B 님, 2023년 12월 21일
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing guests like you. We hope to see you again soon!Best,

4/10 - 별로예요

Raman

가족 여행
좋아요: 청결 상태
별로예요: 객실의 편안함
Marriot at Ithaca
Not what we expected from a high end hotel like Marriot. The Bed was not comfortable. The bathroom and shower were not up to standard even though clean. No USB charging ports that are standard these days. In room beverage/coffee maker was really bad and the choices of coffee, tea and sweetner really lacking for such a big chain hotel.
2023년 12월에 1박 숙박함
답변 제공: Sean B 님, 2023년 12월 21일
I also want to thank you for your feedback and criticisms. We've taken your thoughts to heart and we're planning on making some internal changes based on your recommendations.

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful Hotel - clean, modern I continue to struggle with the Bonvoy interface. It seems like a distraction
2023년 12월에 1박 숙박함
답변 제공: Sean B 님, 2023년 12월 18일
Thank you so much for your positive and good vibes. We're happy that you're happy, and we're looking forward to your next visit.Hurry back!

10/10 - 훌륭해요

Tracy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Late check-in, food options still available
2023년 11월에 1박 숙박함
답변 제공: Sean B 님, 2023년 12월 6일
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing guests like you. We hope to see you again soon!Best,

8/10 - 좋아요

Nicole

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Sean B 님, 2023년 12월 6일
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing guests like you. We hope to see you again soon!Best,

10/10 - 훌륭해요

Kathleen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay! Especially Karen’s hospitality in the lounge/bar!
2023년 11월에 1박 숙박함
답변 제공: Patrice C. 님, 2023년 12월 4일
Thank you so much for letting us know of your amazing stay. Karen is a treasure and I am glad she is part of our team. I will pass along the positive feedback to her.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect place for airport convenience and comfort!
We stayed prior to an overseas trip and after, returning in time for Thanksgiving. Our only complaint was we had asked for room cleaning the Friday after Thanksgiving, and it was never done. The hotel was very convenient to Ithaca airport for flights connecting to JFK. The bistro breakfasts and dinner were tasty and served with a smile. The room was comfortable and quiet. Reception staff was very friendly and helpful. We made good use of the guest laundry room post trip, so we could arrive home with clean clothes.
2023년 11월에 4박 숙박함
답변 제공: Sean B 님, 2023년 11월 30일
Thank you so much for your thoughtful and detailed review. This is incredibly helpful. I wanted to let you know we've taken the good and the bad elements you've mentioned in your review to heart.

10/10 - 훌륭해요

Catherine

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice.
2023년 11월에 3박 숙박함
답변 제공: Sean B 님, 2023년 11월 30일
Thank you again for taking the time to share your experience with us. We're grateful for guests like you. Best,

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Patrice C. 님, 2023년 11월 27일
Thank you for your positive review. Hope to see you soon in your future travels!

8/10 - 좋아요

DANIEL 님, AVENTURA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Expensive
2023년 11월에 1박 숙박함
답변 제공: Sean B 님, 2023년 11월 13일
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing guests like you. We hope to see you again soon!Best,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Sean B 님, 2023년 11월 13일
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing guests like you. We hope to see you again soon!Best,

8/10 - 좋아요

Karen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
OK
Was not told there would be no room cleaning. The bath gel container was empty and it is all big containers attached to shower wall. Could easily read brand, but not what was in bottle.
2023년 10월에 2박 숙박함
답변 제공: Patrice C. 님, 2023년 11월 6일
Hello,My apologies for not being informed of our housekeeping services. I will speak with the housekeeping staff on the room issues you have described.

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The employees are all kind and thoughtful! Wonderful last night in Ithaca after a hectic visit.
2023년 10월에 1박 숙박함
답변 제공: Sean B 님, 2023년 10월 31일
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing guests like you. We hope to see you again soon!Best,

2/10 - 너무 별로예요

Daniel

2023년 10월에 3박 숙박함
답변 제공: Patrice C. 님, 2023년 11월 27일
Thank you for your review. I'm sadden to see that you did not have an enjoyable stay. We strive to make each and every guest have a comfortable and stress-free stay. We seemed to have fell short. My apologies from me and my staff.

10/10 - 훌륭해요

Bryan

2023년 10월에 1박 숙박함
답변 제공: Patrice C. 님, 2023년 11월 27일
Thank you for your positive review!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Sean B 님, 2023년 10월 23일
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing guests like you. We hope to see you again soon!Best,

10/10 - 훌륭해요

Jeff

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice people, good service, good loctation
2023년 10월에 1박 숙박함
답변 제공: Sean B 님, 2023년 10월 23일
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing guests like you. We hope to see you again soon!Best,

8/10 - 좋아요

ROBERT 님, GLOVERSVILLE

2023년 10월에 2박 숙박함
답변 제공: Sean B 님, 2023년 10월 31일
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing guests like you. We hope to see you again soon!Best,

10/10 - 훌륭해요

Tom

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 4박 숙박함
답변 제공: Sean B 님, 2023년 10월 23일
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing guests like you. We hope to see you again soon!Best,

10/10 - 훌륭해요

Rachel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Sean B 님, 2023년 10월 31일
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing guests like you. We hope to see you again soon!Best,

10/10 - 훌륭해요

Marilyn

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable and Clean
Lovely property, comfortable beds, good food services and friendly staff.
2023년 10월에 1박 숙박함
답변 제공: Sean B 님, 2023년 10월 20일
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing guests like you. We hope to see you again soon!Best,

6/10 - 괜찮아요

Wayne

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
AC blower very load and could not be shut off, no USB charging ports, water buildup in bathtub shower, not draining adequately
2023년 10월에 1박 숙박함
답변 제공: Sean B 님, 2023년 10월 20일
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short of expectations.We're using your feedback to make some important changes

8/10 - 좋아요

April

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was nice that there was a pool, hot tub and fitness center.
2023년 10월에 2박 숙박함
답변 제공: Sean B 님, 2023년 10월 16일
We're happy you had a fantastic time with us!Thanks for your trust, we're thankful for amazing guests like you.We hope to see you again soon!Best,

8/10 - 좋아요

Jane

2023년 10월에 1박 숙박함
답변 제공: Patrice C. 님, 2023년 11월 6일
Thank your for your feedback.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful service especially our waitress and the manager
2023년 10월에 1박 숙박함
답변 제공: Sean B 님, 2023년 10월 16일
We're happy you had a fantastic time with us!Thanks for your trust, we're thankful for amazing guests like you.We hope to see you again soon!Best,

10/10 - 훌륭해요

Callie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a great stay.
2023년 10월에 1박 숙박함
답변 제공: Sean B 님, 2023년 10월 10일
Thank you so much for your positive and good vibes. We're happy that you're happy, and we're looking forward to your next visit.Hurry back!

8/10 - 좋아요

Jason

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had to move due to a water leak over the coffee maker. Was a pain in the butt. Also very noisy after midnight. For the price, I won’t be back.
2023년 10월에 1박 숙박함
답변 제공: Sean B 님, 2023년 10월 9일
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short of expectations.We're using your feedback to make some important changes

10/10 - 훌륭해요

Carol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Five Stars for sure!
The Courtyard By Marriott that I stayed in was just perfect! The staff went out of their way to be helpful and friendly! I had to call down to the desk twice for little things that I wanted help with; and they were there to help me in a flash! The Hotel is older, but the room was clean and the bed was the most comfortable bed I've slept in, in ages! The Hotel offered a restaurant and a continental breakfast. I did not take part in either of those, due to the time restrictions of my trip. Overall it was five stars for sure!
2023년 9월에 1박 숙박함
답변 제공: Sean B 님, 2023년 10월 9일
Thank you so much for your positive and good vibes. We're happy that you're happy, and we're looking forward to your next visit.

4/10 - 별로예요

Peter

출장 여행
Could not turn off the air conditioning at all. The food option in the morning were truly sub par. Ordered a breakfast burrito that could be best described as cardboar. The next morning eggs and sausage. The sausage was stone cold.
2023년 9월에 2박 숙박함
답변 제공: Sean B 님, 2023년 9월 25일
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short of expectations.We're using your feedback to make some important changes.

8/10 - 좋아요

Lance

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Sean B 님, 2023년 9월 12일
Thank you so much for your positive and good vibes. We're happy that you're happy, and we're looking forward to your next visit.Hurry back!

6/10 - 괜찮아요

Richard

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The tall African American security guard was friendly and attentive. But the staff at the front desk took 20 minutes to check us in right after our wedding because there was only 1 lady there and she was behind the bar taking forever to serve 1 glass of wine to another guest. The next morning, there was basically no breakfast since there was only 1 person working and she wasn't available to cook us anything in the kitchen. The obese lady at the front desk the next day looked like an LGBTQ type and she was on the phone chatting and was unavailable to check us out of the hotel. The room was very nice and clean, but for $300/night I'm never going back.
2023년 9월에 1박 숙박함
답변 제공: Sean B 님, 2023년 9월 12일
Thank you so much for your thoughtful and detailed review. This is incredibly helpful. I wanted to let you know we've taken the good and the bad elements you've mentioned in your review to heart

10/10 - 훌륭해요

James

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay for 3 days while visiting wine country! Staff very helpful and friendly Would have been nice to have a breakfast included!!
2023년 9월에 3박 숙박함
답변 제공: Sean B 님, 2023년 9월 12일
Thank you so much for your positive and good vibes. We're happy that you're happy, and we're looking forward to your next visit.

4/10 - 별로예요

Pankajkumar

출장 여행, 가족 여행
별로예요: 직원 및 서비스
The staff is not friendly Most of the time they were not at the reception There was no prior indication that the gym was under renovation Rooms cleaned every OTHER day Requested towels and were told to come pick them up at the reception - so lazy they didn’t even bother to bring them to us Allowed dog in room next door who kept on barking in the night On last day of stay the room keys didn’t work - went down and came back up - still didn’t work - had to go down again No one seemed interested in helping or providing service- a no no when you are in the service industry
2023년 9월에 3박 숙박함
답변 제공: Sean B 님, 2023년 9월 12일
Your feedback is much appreciated. We are very sorry that your experience did not meet your expectations and are taking your review into serious consideration with our entire team.

10/10 - 훌륭해요

Ekaterina

가족 여행
좋아요: 청결 상태
Nice, comfortable.
2023년 9월에 4박 숙박함
답변 제공: Sean B 님, 2023년 9월 12일
Thank you again for taking the time to share your experience with us. We're grateful for guests like you. Best

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Sean B 님, 2023년 9월 5일
Thank you so much for your positive and good vibes. We're happy that you're happy, and we're looking forward to your next visit.Hurry back!

8/10 - 좋아요

Donna

가족 여행
좋아요: 청결 상태
Arrived at facility staff was fine elevators were not working properly. Room did not have microwave. Elevators were it reusable. Bathroom is tiny. You have to side step to be in the bathroom and close the door. Husband is a tall muscular man and this was an inconvenience. Bathtub elevated so stepping Out of the tub is misleading.
2023년 6월에 3박 숙박함
답변 제공: Sean B 님, 2023년 9월 5일
Thank you so much for your thoughtful and detailed review. This is incredibly helpful. I wanted to let you know we've taken the good and the bad elements you've mentioned in your review to heart.