WE were checking in, changing rooms after a stay booked through Viking. We were told, leave our bags in the room, we could pace our valuables in the safe and our new room would be available in the afternoon. when we returned desk could Our valuables, including passports, jewelry and cash were not in the safe but in the luggage room. The employee who took our valuables indicated she didn't understand what we meant by the safe, but she commented no one would think w would place our passports in a shopping bag. Our luggage was still in the old room. We were assured it would be moved. A
n hour later, I returned to the desk and only when I advised the woman at the desk I needed my medication did she send someone to look for the luggage. A wonderful hotel with excellent service and an abysmal staff at reception.
Not sure if anything was taken from our valuables since it never occurred to us that they would not be secure.