로비

더 스노우파인 로지 여행 후기

4 out of 5
더 스노우파인 로지
10420 Little Cottonwood Canyon Road, Sandy, UT

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 144개 이용 후기 중 107개" "
평점 8 - 좋아요. 144개 이용 후기 중 16개" "
평점 6 - 괜찮아요. 144개 이용 후기 중 9개" "
평점 4 - 별로예요. 144개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 144개 이용 후기 중 4개" "

9.6/10

청결 상태

9.0/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel and spa in a fabulous location
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 16일
Dear Michael,Thank you for choosing Snowpine Lodge and sharing your delightful, five-star review. We are thrilled we were everything you needed for a perfect getaway and look forward to welcoming you back again soon.

8/10 - 좋아요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the wifi was very poor. the snow was very good. food and especially service was excellent.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 8일
Dear Andrew,We're so happy to know that you enjoyed your time with us overall and that our tasty food, as well as our team's attentive service, impressed you during your visit. Your feedback regarding the Wi-Fi will be kept in mind for the future and we hope to see you again soon.

6/10 - 괜찮아요

Nick

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I stayed at Snowpine to Ski Alta for 4 days in 2024. On the plus side, it's an amazing location right on the slopes. The facility was beautiful and modern and very tastefully designed. The ski storage and locker area is a huge convenience and the hot tub/pool is a great way to unwind after the ski day. You pay extra if you want to use the spa tubs. My room was very clean and modern. On the negative side, my room was located right below the kitchen (room D2) so every morning at 6AM and from appx 9PM-12AM at night, I not only heard, but felt the noise and vibrations. I used a white noise machine and earplugs and still was woken up and/or disturbed. I called the desk to complain and was told that it would stop. No offer to move me or otherwise rectify. My nightly rate was $1,300 which did not include another ~$200 a night for taxes, fees and other miscellany. For $1,500 a night for a 1 bedroom, I'd expect a bit more. Which brings me to the staff. I didn't get the sense that they were professionals with experience in hospitality, with the exception of the bellman--who were great. I'm not expecting grovelling or subservience, but at least some level of customer-centricity would be an improvement. I ate in the restaurant once for dinner and had breakfast there 2 times--it's a good buffet. I also ate at the bar. The food and service was decent at both, but again, some of the staff didn't appear to have much service experience and were a bit apathetic.
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 14일
Dear Nick,Thank you for taking a moment to share your honest thoughts. We're pleased to note that our excellent location suited your needs well, and we appreciate you mentioning our great amenities, delicious offerings, and impeccable accommodations. That said, your feedback about noise is understood, and we'll be sure to share it with our team to determine ways of improving in this respect. The next time you join us, simply let us know at check-in that you would like to avoid certain areas of the hotel, and we will do our best to make that happen. Additionally, please know for further reference that when reservations are made through third-party sites, taxes and fees are not typically included in the listed rate. It was a pleasure having you as our guest recently, and we hope to welcome you back in the future for a seamless visit that reflects our true spirit of hospitality!

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ski in/ski out, recently remodeled. Rooms were large, ample storage for ski gear, good bar food, great restaurant. The ski lockers had boot and glove driers in them too!! Big cookies out at the end of each day.
2024년 1월에 8박 숙박함
답변 제공: General Manager 님, 2024년 2월 12일
Dear Robert,Thank you for choosing Snowpine Lodge and for sharing such a delightful review. We are thrilled you had everything you needed for the perfect ski getaway. Your kind words about our wonderful amenities, great food, and prime location will be shared with the team. We look forward to welcoming you back again someday.

10/10 - 훌륭해요

Diarmuid

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Great place
2024년 1월에 5박 숙박함
답변 제공: General Manager 님, 2024년 2월 6일
Dear Diarmuid,Thank you for sharing your short, yet delightful review. It was a pleasure to welcome you to Snowpine Lodge, and we are thrilled you enjoyed your stay. Please come see us again soon.

2/10 - 너무 별로예요

Diksha

별로예요: 직원 및 서비스
2024년 1월에 2박 숙박함

8/10 - 좋아요

Erin

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 1월에 3박 숙박함

2/10 - 너무 별로예요

KATHRYN

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
I have come tonthis property 5 years and each year it gets worse. The location is phenomenal. Staff is uneducated or downright rude. They do not care when you tell them what is occurring. Housekeeping is a joke. Room is dirty every day. But everything is expensive.
2023년 12월에 4박 숙박함
답변 제공: General Manager 님, 2023년 12월 30일
Dear Kathryn, We regret to hear about your recent experience. Your concerns are taken seriously, and we assure you that our team is working diligently to address them. We value your loyalty and hope for the opportunity to make it up to you in the future.

4/10 - 별로예요

Chase

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
We regretted staying at Snowpine. The surroundings are amazing and the place is beautiful but we got no sleep and the staff have been unresponsive to our feedback. The room we stayed in made an abrupt noise every time the heat came on leading us to wake up every twenty minutes. When we informed the front desk the next morning, two different employees didn't seem to care. We emailed them and then followed up with a phone call. Despite our best efforts to communicate our discontent, they have done nothing to reach out. I understand that maintenence is an ongoing challenge and that these experiences will happen from time to time but to have no sleep all night and then get the cold shoulder, makes this place hardly worth a budget hotel. The last thing anyone wants is to book an expensive staycation and then just wish they had slept in their own bed. I recommend staying elsewhere.
답변 제공: General Manager 님, 2023년 12월 21일
Dear Chase,Thank you for taking a moment to review your recent visit. While we are pleased to know how much you enjoyed our idyllic setting, we regret that you were not satisfied with your stay. Please accept our apologies for any disappointment regarding how your concerns were handled. Rest assured, we will discuss your comments as they will help us make effective changes. We'd be very grateful for the opportunity to change your perceptions on a future stay.

10/10 - 훌륭해요

Courtney

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful lodge! Simple, convenient and really beautiful The dining options were fun, facilities lovely
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 19일
Dear Courtney,Thanks so much for your glowing review of Snowpine Lodge. We're delighted to hear you enjoyed your stay, and we appreciate your kind compliments about our property and dining options. It would be wonderful to welcome you back soon!

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property in a beautiful area. Easy ski in and out. Excellent service. Will return.
2023년 12월에 2박 숙박함
답변 제공: Ginnymarie 님, 2023년 12월 7일
Thank you Joseph!!Our Team enjoyed hosting you! More snow on the way for a beautiful holiday season. We look forward to seeing you in the near future.Warm regards,

10/10 - 훌륭해요

adi 님, inglewood

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Lode was very nice. They had a game room that my son and I enjoyed. Different lounges on each floor allowed you to rest and look at the view. Nicely Decorated, friendly staff. Very close to Alta, and not far from Snowbird. Would stay again. There is no village to walk around in the area.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 5일
Dear Adi,It was a pleasure to welcome you as our guest, and we’re elated that you and your son thoroughly enjoyed your stay with us. We appreciate you shining the spotlight on our excellent amenities, hospitable team, and great proximity to Alta and Snowbird. Thank you for your review, and we look forward to your return.

10/10 - 훌륭해요

amanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ski in/ski out family spot!
This place was phenomenal!!!!! Can. Not. Wait. To go back! The staff went above and beyond!!!!! The place is so great! The arcade room and movie theater were over the top awesome! We didn’t want to leave!!!!!!
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 5일
Dear Amanda,Thank you for your enthusiastic review! We're delighted that your family had a phenomenal experience at Snowpine Lodge. It's wonderful that our team's efforts exceeded your expectations and that our arcade room and movie theater added fun to your stay. Your eagerness to return is the highest compliment for us, and we can't wait to welcome you back for more unforgettable moments!

6/10 - 괜찮아요

Devon

좋아요: 청결 상태
별로예요: 직원 및 서비스
2023년 10월에 3박 숙박함

10/10 - 훌륭해요

Karen 님, Humboldt

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wow what a great hotel. The drive up was interesting with some great views. The room was a nice size and had a great view. The staff was wonderful and the food they served was very nice. Sadly there was no snow but we still enjoyed it very much.
답변 제공: General Manager 님, 2023년 10월 27일
Dear Karen,Thank you for the outstanding review of your recent stay at Snowpine Lodge. We're glad you had a fantastic time with us. Our beautiful facility, gorgeous views, spacious accommodations, and exceptional staff are among the many reasons our guests choose us when visiting Alta and the Wasatch Mountains. It would be our pleasure to host you again when the snow begins to fall, so come back soon!

10/10 - 훌륭해요

Christy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

ADRIAN

좋아요: 편의 시설/서비스
The view
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Tiffany

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Kelli 님, Billings

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Eugene

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Daniel 님, Philadelphia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of the best hotel stays I’ve ever had. Truly, the photos and the listing does not do this place justice. Beautiful part of Utah all around you, and a thoughtfully designed lodge hotel - what else can you ask for?!
2023년 8월에 3박 숙박함

8/10 - 좋아요

Crickett

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful location and property! Staff appeared overwhelmed and therefore wasn't very friendly or accommodating. Property fully loaded with many hang out zones.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Randall

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Louise 님, California City

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful mountain area. Room was large and very comfortable. Lovely view of the mountain while dining at Swens on this propery. Staff were very friendly.
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Gina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Stacie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was outstanding!
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Christian

2023년 4월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 4월에 2박 숙박함

10/10 - 훌륭해요

Julie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Gorgeous hotel
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Amir

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 3박 숙박함

4/10 - 별로예요

Kayla

좋아요: 청결 상태
별로예요: 직원 및 서비스
2023년 3월에 1박 숙박함

8/10 - 좋아요

Lorraine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

8/10 - 좋아요

Kyle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 3박 숙박함

10/10 - 훌륭해요

Beth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
fantastic property in a great location. Friendly staff too
2023년 2월에 3박 숙박함
답변 제공: General Manager 님, 2023년 3월 6일
Dear Beth,Our goal is to impress everyone who stays at Snowpine Lodge, so we're happy to hear that was the case with you! It's great to know that our convenient location and friendly staff helped make your visit memorable. If your adventures bring you back to town, please come see us again.

8/10 - 좋아요

Lorraine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 2월에 1박 숙박함

4/10 - 별로예요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Beautiful property,however room F5 had constant foghorn noise creating two sleepless nights.When told to front desk, no resolution,did not even have earplugs on premises
2023년 2월에 2박 숙박함
답변 제공: General Manager 님, 2023년 2월 20일
Dear John,The issues you raise are important to us. While we're glad our beautiful property impressed you, we apologize for any concerns about ambient noise and for any difficulty getting it addressed. We'll look into your comments further, and we hope you'll consider staying with us again should you be back in the area.

10/10 - 훌륭해요

Kimberley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great boutique hotel right on the mountain. Amenities make the experience. Great staff. When the thermostat didn’t work in our room they moved us right away to another room. Great shuttle service.
답변 제공: General Manager 님, 2022년 12월 31일
Dear Kimberley,Thank you for being our valued guest at Snowpine Lodge. We're glad you appreciated our dependable shuttle service, and it was our pleasure to solve the problem you encountered during your stay. We are grateful for your review, and we hope you will join us again soon!

10/10 - 훌륭해요

Stan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great spot
Amazing hotel and recently renovated. Ski in and out, staff amazing and we loved it. This is not the four seasons but a great spot to ski. Don’t go for luxury, but have a blast if you love to ski.
2022년 12월에 4박 숙박함
답변 제공: General Manager 님, 2022년 12월 29일
Dear Stan,We can't thank you enough for choosing Snowpine Lodge! Our caring team members, modern accommodations, and easy ski-in/out access make us the perfect choice for a winter getaway in the snow, and we're so happy you had a great time. Hopefully, you'll be back soon!

10/10 - 훌륭해요

Toni

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very friendly! Tom was exceptional!
2022년 10월에 4박 숙박함
답변 제공: General Manager 님, 2022년 10월 13일
Dear Toni,Our amazing staff works hard to ensure all our guests feel welcome and will be glad you appreciated their exceptional service. Thank you for the lovely review! Please come stay at Snowpine Lodge again soon.

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함

10/10 - 훌륭해요

Eden

2022년 9월에 1박 숙박함

10/10 - 훌륭해요

Amy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breathtaking views!! Warm and welcoming staff. Can’t wait to go back!
2022년 8월에 2박 숙박함
답변 제공: General Manager 님, 2022년 9월 2일
Dear Amy,We loved hosting you at Snowpine Lodge. Friendly hospitality and spectacular views are just a couple of elements you can expect when staying at our property. Come back soon!

8/10 - 좋아요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Rob

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Andrea

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice property with a modern but classic vibe.
2022년 7월에 1박 숙박함
답변 제공: General Manager 님, 2022년 7월 19일
Dear Robert, Your perfect rating and kind words keep us going. We are thrilled to know that you had a great stay at Snowpine Lodge and enjoyed our modern, classic vibe. It would be wonderful to see you again, so please come back soon.

10/10 - 훌륭해요

Kris R

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 2박 숙박함

10/10 - 훌륭해요

CYNTHIA

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Most wonderful property. Spectacular view. Friendly and professional staff are very helpful and accommodating.
2022년 4월에 1박 숙박함
답변 제공: General Manager 님, 2022년 4월 29일
Dear Cynthia, Our goal is to impress everyone who stays at Snowpine Lodge, so we're happy to hear we succeeded with you! It's great to know that our beautiful views and friendly staff helped make your visit memorable. Should you be in the area again, please come back to see us.

10/10 - 훌륭해요

CYNTHIA

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The view is glorious.
2022년 4월에 1박 숙박함
답변 제공: General Manager 님, 2022년 4월 29일
Dear Cynthia, Thank you for your recent stay with us! We're so glad you enjoyed our beautiful view. It would be an honor to welcome you back the next time you're in town!