Dera Uelkue, Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Hilton Salalah soon.Kind regards Soumaya Ben AliFront Desk Manager

Dear Hani, Thank you for taking the time to share your recent experience and for giving us perfect score. We are expecting to welcome you back to our hotel next time you will travel to our area.Kind regards Soumaya Ben Ali Front Desk Manager

Dear Abdullah, Thank you for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit.Kind regards Soumaya Ben Ali Front Desk Manager

Dear Mr. Sten, Thank you for taking a moment to share your feedback about your recent stay in Hilton Salalah Resort. We are pleased to receive your positive comments regarding our beach and staff. We will definitely share it with all team members. Rest assured that the areas of your low rating are noted, and we will definitely make prompt action to improve it. We are looking forward to welcoming you back to our hotel in the near future. Sincerely, Soumaya Ben Ali Front Desk Manager

Dear Nada, Thank you for your time to rate your recent stay with us. We do look forward to welcome you back to Hilton Salalah Resort soon. Kind regards Soumaya Ben Ali Front Desk Manager

Dear Tamim, Thank you for taking the time to share your recent experience in Hilton Salalah Resort and for sharing your detailed feedback. We are expecting to welcome you back to our hotel next time you will travel to our area. Kind regards Soumaya Ben Ali Front Desk Manager

Dear Francois, Thank you for your positive rating and feedback and we hope to see you again in the near future. Kind regards Hilton Salalah team

Dear Mathew, Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Hilton Salalah soon.Kind regards Hilton Salalah

Dear Zacharie, Thank you for choosing the Hilton Salalah resort and for taking the time to offer your feedback. We are delighted to know that in general you enjoyed your visit, and we hope to see you again on a future stay. Kind regards Hilton Salalah

Dear Robert, Thank you for taking the time to leave a review. Your comment was shared with the concerned department. We hope to see again in the not very distant future. Kind regards Hilton Salalah

Dear Mr. Selim, Thank you very much for choosing to stay at Hilton Salalah Resort. I would like to thank you for taking the time to write to us. It is only through your valuable feedback that we can continue to improve our products and services for you our valued guests. We place great value on your custom and your continued relationship with Hilton. We are looking forward to welcoming you once more to the Hilton Salalah Resort and any of our Hilton worldwide Hotels in the near future. Sincerely,

Thank you very much for choosing to stay at Hilton Salalah Resort. I would like to thank you for taking the time to write to us. It is only through your valuable feedback that we can continue to improve our products and services for you our valued guests. Please accept my most sincere apologies for not having met your expectations. Rest assured that we will do the necessary action wherein that experience will not reoccur in the future. We place great value on your custom, and your continued relationship with Hilton. We are looking forward to welcoming you once more to the Hilton Salalah Resort and any of our Hilton worldwide Hotels in the near future. Sincerely,

Dear Anonymous, I was delighted to receive your comments regarding the service and hospitality provided by our team members. I would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I will be sure to pass on your positive score to our team. We place great value on your custom, and your continued relationship with Hilton. We are looking forward to welcoming you once more to Hilton Salalah Resort and any of our Hilton worldwide Hotels in the near future. Sincerely, AbdelRahman AbdelShafy Front Office Manager Hilton Salalah Resort

Dear Anonymous, Thank you very much for choosing to stay at Hilton Salalah Hotel and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standard. In regards to your feedback, we would like to apology for, as this is certainly not the level of our service that we are aiming to. The comment is immediately communicated to the concerned department head in order to take the necessary and preventative actions, so that this experience will not reoccur in the future. Once again thank you for taking the time to bring your feedback to our attention. Hopefully, you will allow us to regain your confidence in our service in the near future. Sincerely, AbdelRahman AbdelShafy Front Office Manager Hilton Salalah Resort

Dear Anonymous, Thank you very much for choosing to stay at Hilton Salalah Resort. I would like to thank you for taking the time to let us know about your recent experience in our resort. It is only through your valuable feedback that we can continue to improve our products and services for you our valued guests. Once again, thank you for your positive rating and applaud the hotel team’s efficiency. We place great value on your custom, and your continued relationship with Hilton. We are looking forward to welcoming you once more to Hilton Salalah Resort and any of our Hilton worldwide Hotels in the near future. Sincerely, Natascha Krueger Front Office Department Hilton Salalah Resort

Dear Anonymous, Thank you very much for choosing to stay at Hilton Salalah Resort. I would like to thank you for taking the time to let us know about your recent experience in our resort. It is only through your valuable feedback that we can continue to improve our products and services for you our valued guests. Once again, thank you for your positive rating and applaud the hotel team’s efficiency. We place great value on your custom, and your continued relationship with Hilton. We are looking forward to welcoming you once more to Hilton Salalah Resort and any of our Hilton worldwide Hotels in the near future. Sincerely, Natascha Krueger Front Office Department Hilton Salalah Resort

Dear Jeevan, Thank you very much for choosing to stay at Hilton Salalah Hotel. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Please accept our sincere apologies for not delivering the high standards of service that you have come to expect from Hilton hotels. Please accept our thanks for taking the time to advise us of your comments. Hopefully you will notice the difference in quality and service during your next stay with us. We place great value on your custom, and your continued relationship with Hilton. We are looking forward to welcoming you once more to Hilton Salalah resort and any of our Hilton Family of Hotels worldwide in the near future. Sincerely, AbdelRahman AbdelShafy Front Office Manager Hilton Salalah Resort

Dear Valued guest, Thank you very much for choosing to stay at Hilton Salalah Resort and for taking the time to fill out our Satisfaction and Loyalty Questionnaire. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. It is only through this valuable tool that we are able to gain effective feedback about our performance hence allowing us to monitor and further enhance our services by focusing on your needs as a guest in the hotel. Upon reading your completed form, I was happy to learn that in general you have enjoyed your stay with us in Salalah. Please rest assured that your lower scores will be passed on to the relevant departments for their review and immediate follow up. Yet we need your clarification of what exactly makes you unhappy in order to rectify it and to drive the property towards meeting all the guest’s expectation based on Hilton worldwide hospitality’s philosophy. We place great value on your custom and your continued relationship with Hilton. We look forward to welcoming you once more to Hilton Salalah Resort and any of our Hilton Family of Hotels worldwide in the near future. Sincerely Abdelrahman Abdelshafy Front Office Manager

Dear Stacey, I was delighted to receive your comments regarding the service and hospitality provided by our team members. I would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I will be sure to pass on your comments to our team and share the good feelings you have experienced. such encouraging comments are very rewarding for our people, thank you once again for taking the time to write and applaud the hotel team’s efficiency. We place great value on your custom, and your continued relationship with Hilton. we look forward to welcoming you once more to Hilton Salalah Resort and any of our Hilton worldwide Hotels in the near future. sincerely, Abdelrahman Abdelshafy Front office Manager

Dear Guy, I was delighted to receive your comments regarding the service and hospitality provided by our team members. I would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I will be sure to pass on your comments to our team and share the good feelings you have experienced. such encouraging comments are very rewarding for our people, thank you once again for taking the time to write and applaud the hotel team’s efficiency. We place great value on your custom, and your continued relationship with Hilton. we look forward to welcoming you once more to Hilton Salalah Resort and any of our Hilton worldwide Hotels in the near future. sincerely. Abdelrahman Abdelshafy Front Office Manager

Dear Jan, I was delighted to receive your comments regarding the service and facilities provided by our hotel. I would like to thank you for taking the time to inform us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guest. I will be sure to pass on your comments to our team and share the good feelings you have experienced. please accept our thanks for taking the time to advise us of your comments. We place great value on your custom, and your continued relationship with Hilton. Sincerely Abdelrahman Abdelshafy Front Office Manager

Dear Philippe, I was delighted to receive your comments regarding the service and hospitality provided by our team members. I would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I will be sure to pass on your comments to our team and share the good feelings you have experienced. such encouraging comments are very rewarding for our people, thank you once again for taking the time to write and applaud the hotel team’s efficiency. We place great value on your custom, and your continued relationship with Hilton. we look forward to welcoming you once more to Hilton Salalah Resort and any of our Hilton worldwide Hotels in the near future. Sincerely Abdelrahman Abdelshafy Front Office Manager

Dear Flemming, I was delighted to receive your comments regarding the service and hospitality provided by our team members. I would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I will be sure to pass on your comments to our team and share the good feelings you have experienced. such encouraging comments are very rewarding for our people, thank you once again for taking the time to write and applaud the hotel team’s efficiency. We place great value on your custom, and your continued relationship with Hilton. we look forward to welcoming you once more to Hilton Salalah Resort and any of our Hilton worldwide Hotels in the near future. Sincerely, Abdelrahman Abdelshafy Front Office Manager

Dear Robert, I was delighted to receive your comments regarding the service and hospitality provided by our team members. I would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I will be sure to pass on your comments to our team and share the good feelings you have experienced. such encouraging comments are very rewarding for our people, thank you once again for taking the time to write and applaud the hotel team’s efficiency. We place great value on your custom, and your continued relationship with Hilton. we look forward to welcoming you once more to Hilton Salalah Resort and any of our Hilton worldwide Hotels in the near future. Sincerely Abdelrahman Abdelshafy Front Office Manager

Dear Anonymous, I was delighted to receive your comments regarding the service and hospitality provided by our team members. I would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I will be sure to pass on your comments to our team and share the good feelings you have experienced. We place great value on your custom, and your continued relationship with Hilton. We are looking forward to welcoming you once more to Hilton Salalah Resort and any of our Hilton worldwide Hotels in the near future. Sincerely, Natascha Krueger Front Office Department Hilton Salalah Resort

I was delighted to receive your comments regarding the service and facilities provided by our hotel. I would like to thank you for taking the time to inform us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guest. I will be sure to pass on your comments to our team and share the good feelings you have experienced. Please note that I have also discussed with the Departmental Managers concerned your constructive feedback regarding the humidity and assure you that action will be taken to correct these points. Please accept our thanks for taking the time to advise us of your comments. Hopefully you will notice the difference in quality and service during your stay with us next time. We place great value on your custom, and your continued relationship with Hilton. Sincerely, AbdelRahman AbdelShafy Front Office Manager Hilton Salalah Resort

Dear valued guest, Thank you very much for choosing to stay at Hilton Salalah Resort and for taking the time to fill out our Satisfaction and Loyalty Questionnaire. We greatly appreciate any feedback made by our guests and constantly strive to achieve the highest quality standards. It is only through this valuable tool that we are able to gain effective feedback about our performance hence allowing us to monitor and further enhance our services by focusing on your needs as a guest in the hotel. Please rest assured that your low score will be passed on to the management for their review and immediate follow up. Yet we need your clarification of what exactly makes you unhappy in order to rectify it and to drive the property towards meeting all the guest’s expectation based on Hilton worldwide hospitality’s philosophy. We place great value on your custom and your continued relationship with Hilton. We are looking forward to welcoming you once more to Hilton Salalah Resort and any of our Hilton Family of Hotels worldwide in the near future. Sincerely, Natascha Krueger Front Office Department Hilton Salalah Resort

Dear valued guest, I was delighted to receive your comments regarding the service and facilities provided by our hotel. I would like to thank you for taking the time to inform us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guest. I will be sure to pass on your comments to our team and share the good feelings you have experienced. Please note that I have also discussed with the Departmental Managers concerned your observations and remarks regarding the plastering work and the lighting controls and assure you that action will be taken to correct these points. Please accept our thanks for taking the time to advise us of your comments. Hopefully you will notice the difference in quality and service during your stay with us next time. We place great value on your custom, and your continued relationship with Hilton. Sincerely, Natascha Kruger Front Office Department Hilton Salalah Resort

Dear valued guest, Thank you very much for choosing to stay at Hilton Salalah Hotel. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Please accept our sincere apologies for not delivering the high standards of service that you have come to expect from Hilton hotels. Please note that I have also discussed with the Departmental Managers concerned your observations and remarks regarding the outdated facilities and the food quality and prices and assure you that action will be taken to correct these points. Please accept our thanks for taking the time to advise us of your comments. Hopefully you will notice the difference in quality and service during your next stay with us. We place great value on your custom, and your continued relationship with Hilton. We are looking forward to welcoming you once more to Hilton Salalah resort and any of our Hilton Family of Hotels worldwide in the near future. Sincerely, Natascha Krueger Front Office Department Hilton Salalah Resort

Dear valued Guest, I was delighted to receive your comments regarding the service and hospitality provided by our team members. I would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I will be sure to pass on your comments to our team and share the good feelings you have experienced. Such encouraging comments are very rewarding for our people, thank you once again for taking the time to write and applaud the hotel team’s efficiency. We place great value on your custom, and your continued relationship with Hilton. We are looking forward to welcoming you once more to Hilton Salalah Resort and any of our Hilton worldwide Hotels in the near future. Sincerely, Natascha Krueger Front Office Department Hilton Salalah Resort

Dear valued Guest, Thank you very much for choosing to stay at Hilton Salalah Resort. I would like to thank you for taking the time to let us know about your recent experience in our resort. It is only through your valuable feedback that we can continue to improve our products and services for you our valued guests. Once again, thank you for your positive rating and applaud the hotel team’s efficiency. We place great value on your custom, and your continued relationship with Hilton. We are looking forward to welcoming you once more to Hilton Salalah Resort and any of our Hilton worldwide Hotels in the near future. Sincerely, Natascha Krueger Front Office Department Hilton Salalah Resort

Dear IBRAHIM, Thank you very much for choosing to stay at Hilton Salalah Resort. I would like to thank you for taking the time to let us know about your recent experience in our resort. It is only through your valuable feedback that we can continue to improve our products and services for you our valued guests. Once again, thank you for your positive rating and applaud the hotel team’s efficiency. We place great value on your custom, and your continued relationship with Hilton. We are looking forward to welcoming you once more to Hilton Salalah Resort and any of our Hilton worldwide Hotels in the near future. Sincerely, Natascha Krueger Front Office Department Hilton Salalah Resort

Dear Anonymous, Thank you very much for choosing to stay at Hilton Salalah Resort. I would like to thank you for taking the time to let us know about your recent experience in our resort. It is only through your valuable feedback that we can continue to improve our products and services for you our valued guests. Once again, thank you for your positive rating and applaud the hotel team’s efficiency. We place great value on your custom, and your continued relationship with Hilton. We are looking forward to welcoming you once more to Hilton Salalah Resort and any of our Hilton worldwide Hotels in the near future. Sincerely, Natascha Krueger Front Office Department Hilton Salalah Resort

Dear Anonymous, Thank you very much for choosing to stay at Hilton Salalah Resort. I would like to thank you for taking the time to let us know about your recent experience in our resort. It is only through your valuable feedback that we can continue to improve our products and services for you our valued guests. Once again, thank you for your positive rating and applaud the hotel team’s efficiency. We place great value on your custom, and your continued relationship with Hilton. We are looking forward to welcoming you once more to Hilton Salalah Resort and any of our Hilton worldwide Hotels in the near future. Sincerely, Natascha Krueger Front Office Department Hilton Salalah Resort