Apreciada Karen.Muchas gracias por su reciente visita. Agradezco su preferencia.El único motivo por el cual podría esperar hasta las 3 pm, hora de entrada, es si el hotel cerró completamente lleno la noche anterior. Por lo demás siempre otorgamos las habitaciones en el momento de la llegada. Le agradezco su paciencia.Reciba un cordial saludo desde el Caribe Mexicano.

Apreciada Nancy.Muchas gracias por su preferencia.Esperamos volverlos a atender muy pronto.Reciba un cordial saludo desde Cancún.

Dear Blair.Thank you very much for your preference and rating.Warm greetings from the Mexican Caribbean!

Dear Alejandro.Thank you very much for your preference and rating.We dont have any pool closed, I wish I could have more information about that.Warm greetings from the Mexican Caribbean!

Dear Samaneh.Thank you very much for your preference and rating.Warm greetings from the Mexican Caribbean!

Dear Emmanuel.Thank you for your preference and for your rating.Warm greetings from the Mexican Caribbean!

Dear Elizabeth.It is a great pleasure to read about your experience, thank you very much for your preference and rating.We are, actually starting a construction of a new Reception area along with a superb Lobby Bar and a brand new Spa. this must be over by the end of the year.At Emporio Cancún, we are always enhancing our products and services.Warm greetings!

Estimada Deborah.Muchas gracias por su preferencia y por compartir su experiencia en Emporio Cancún.Le invito a regresar muy pronto a esta su casa lejos de casa.¡Saludos cordiales!

Dear Jamesia.Thank you very much for your rating and for your visit.Warm greetings from Cancún!

Apreciado ErvinMuchas gracias por su preferencia y por su calificación.¡Reciba un afectuoso saludo desde Cancún!

Dear Maria.Thank you very much for your preference. We will review your concern for our staff friendliness.Warm greetings from Cancún!

Dear Yessica.Thank you for your preference for Emporio Cancún.I am very sorry to hear all those details regarding your recent stay.Our guests comments are very important for us, we learn from them and always help us to improve our products and services.We will carefully review with the people in charge of these areas.Warm greetings from Cancún!

Dear Jeff.First of all, thank you for choosing us to spend your vacation time.In Emporio Cancún all our guests comments are very important for us, for them we can always improve our services and products.I wish I could know more about your experience.Please accept my apologies for whatever went wrong.Warm greetings from the Mexican Caribbean!

Apreciado Sergio.Muchas gracias por su preferencia y por compartir su reciente experiencia en Emporio Cancún.Reciba un cordial saludo desde el Caribe Mexicano.

Dear Hannia.Thank you very much for your preference.We hope to serve you back in the future.Warm greetings from Cancún!

Dear Christine.I am sorry to know about your experience, we will carefully review your concerns with our Executive Chef.Thank you very much for your preference.

Estimado José.Muchas gracias por su preferencia.Nos hubiera gustado saber sobre su experiencia.Reciba un cordial saludo desde Cancún.

Estimada Sandra.Antes que nada, muchas gracias por su preferencia.Lamento que tenga esa impresión de nuestros servicios, sin embargo, me gustaría saber un poco mas sobre su experiencia.¡Reciba un cordial saludos desde el Caribe Mexicano!

Dear Xiomara.I am very glad to know you had a great time with us, we wish we could serve you back in the near future.Warm greetings from Cancún!

Estimado Roberto.Muchas gracias por su preferencia por Emporio Cancún.En el hotel tenemos tres tipos de servicios incluidos por lo que es mandatorio poner que el todo incluido es opcional. Una vez que usted hace su reservación elige el servicio de: solo alojamiento, todo incluido o habitación y desayuno y, una vez confirmado su documento de reservación detalla los servicios que eligió. Lamento mucho esta confusión.Reciba un cordial saludo desde Cancún.

Estimado Arturo.Muchas gracias por su preferencia.Hemos estado con temperaturas de mas de 29 en Cancún.Verificaremos su comentario, pero no hemos tenido quejas al respecto.Saludos cordiales.

Dear JessicaThank you very much for sharing your experience.We look forward to serve you again shortly!

Dear Gautham.We are very sorry to read about that. We are working with our Reception Manager to improve our check in process.Warm greetings from Cancún!

Dear Vanessa.Thank you very much for your preference and for sharing your recent experience at Emporio Cancún. We are currently checking the situation with a particular elevator.Warm greetings from the Mexican Caribbean!

Dear Tiffany.Thank you very much for sharing your experience.We look forward to serve you again shortly!

Dear Maylin.Thank you very much for sharing your experience.We look forward to serve you again shortly!

Dear Raúl.Thank you for your preference.We will follow up with our Executive Chef.Warm Greetings from Cancún!

Dear Cynthia.Thank you very much for sharing your experience.We look forward to serve you again shortly!

Dear Maite.Thank you very much for your preference and rating.Warm greetings from the Mexican Caribbean!

Estimada Karla.Muchas gracias por su preferencia.Estamos en el proceso de construcción de 10 unidades y la reposición de 30 sombrillas, mil disculpas.Un cordial saludo.

Dear Jennifer.Thank you very much for your preference and rating.Warm greetings from the Mexican Caribbean!

Fatima.It is a great pleasure to read comments as yours.We invite you to come back really soon.Warm greetings from the Mexican Caribbean.

Dear Adrianna.We appreciate your preference and your rating.Thank you very much for staying with us.Sincerely!

Dear Lisa.Thank you for your rating and your preference.We invite you to come back really soon.Cordially!

Dear Valeria.Thank you very much for your comments and rating.Warm greetings from Cancún!

Dear José.Thank you very much for your rating and for your preference.Warm greetings from Cancún!

Dear Brianna.Some more information concerning your stay would have been appreciated.Warm greetings from the Mexican Caribbean!

Dear Michael.I appreciate your preference and for sharing your recent experience.I am sorry for the negative aspects your experienced during your stay, we are already working to solve them and improve where necessary.Warm greetings from the Mexican Caribbean!

Estimada Sintia.Muchas gracias por su preferencia.Reciba un cordial saludo desde el Caribe Mexicano.Le invitamos a regresar muy pronto a esta su casa.

Dear Joseph.First of all, thank you your preference and for choosing Emporio Cancún to spend your vacation time.The splash pool is on the back of the adultsrooms, not on a side, not at the front. We are very sorry we needed to work on that column, but it wasnt a big construction, still Iám sorry if it disturbed your resting time, we are always open to your request to spot it.We know you steped in a screw, and our security staff assisted you with the firs aid, and that we also offered you the doctor service without a charge and you refused to use it, also my Front Desk Manager set a request to Expedia to re imburse you the all inclusive portion of your trip for the last two nights. We are currently working to improve the internet service in this specific area of the hotel.Joseph, we do care about your experience and your comments, that is the only way to improve our products and services. Our Front Desk Manager checked you out, since you knew her already, she offered you additional assistance and nothing was asked or reply back.I do appreciate your comments and if need you still need additional asistance, please locate me at the Emporio Cancún.Warm greetings from the Mexican Caribbean.

Estimado Eliseo.Agradezco su preferencia y la oportunidad brindada para atenderlo durante sus vacaciones.Lamento que no hayamos podido cumplir sus expectativas.¡Reciba un cordial saludo desde Cancún!

Estimada Gloria.Agradezco su preferencia y reciente visita a Emporio Cancún.Estaremos trabajando para poder alcanzar el máximo número de estrellas.¡Saludos cordiales desde el Caribe Mexicano!

Dear Adria.Thank you very much for sharing your recent experience at Emporio Cancún.We do not include transportation service in our rates, thats a complete different service in this hotel at least.Our food and beverages prices are based on a comparative made against other hotels and, we believe we are fine on those.Thank you again for your preference and warm greetings from Cancún.

Dear Tnya.Thank you very much for sharing your recent experience at Emporio Cancún.I do apologize for your impressions, we will work to improve our staff actions and reactions.Warm greetings from Cancún!

Dear Sabitry.Thank you very much for your rating.Warm greetings from Cancún!

Apreciada Guadalupe.Muchas gracias por su calificación y por su preferencia.¡Reciba un cordial saludo desde el Emporio Cancún!

Dear Crystal.I am very glad to read about your recent experience at Emporio Cancún, also to know that our staff is always willing to give an extra mile to leave our guests ghappy during their stay.Thank you very much for your rating, we invite you to come back very soon.José P. Caballero. Guest service manager.

Dear Vivienne.First of all, tahnk you for the time you took to share your recent experience at Emporio Cancún.It is a great pleasure to read about your vacation time.You did capture the essence of our resort.Warm greetings from the Mexican Caribbean!