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유니버시티 인 여행 후기

2 out of 5
유니버시티 인
630 Main St, Chico, CA

이용 후기

4.8
평점 10 - 훌륭해요. 1001개 이용 후기 중 119개" "
평점 8 - 좋아요. 1001개 이용 후기 중 112개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 145개" "
평점 4 - 별로예요. 1001개 이용 후기 중 209개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 416개" "

4.6/10

청결 상태

6.0/10

직원 및 서비스

4.8/10

편의 시설/서비스

4.2/10

숙박 시설 상태 및 시설

5.8/10

친환경

이용 후기

4/10 - 별로예요

Maeyana

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
So dirty
2024년 4월에 3박 숙박함
답변 제공: Farhan 님, 2024년 4월 15일
Hi Maeyana, I am sorry to hear this about your experience. I have shared and discussed your comment with our housekeeping staff to ensure our standards are maintained going forward.

10/10 - 훌륭해요

Arin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff here is amazing!!! Everyone is super welcoming and friendly. It can get a little loud on weekends(because its super close to downtown), but the bed waa super comfortable, the rooms are spacious, and it's a great location with restaurants in walking distance. I would highly recommend.
2024년 3월에 1박 숙박함
답변 제공: Dany 님, 2024년 3월 17일
Thank you for your feedback! We enjoy having you as a guest and we're glad you enjoy our motel! We hope to continue serving you!

4/10 - 별로예요

Debra

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
Just not a great place, toilet way tooo close to wall, light flickered, bed uncomfortable.
2024년 3월에 1박 숙박함
답변 제공: Dany 님, 2024년 3월 6일
Unfortunately, we can't do anything about the toilet but if your room is not meeting your needs please let us know at the time of your stay so we can make any changes necessary to guarantee you a good stay.We hope you will give us another chance in the future!

6/10 - 괜찮아요

Tommie

2024년 2월에 7박 숙박함
답변 제공: Dany 님, 2024년 3월 21일
Thank you for your review. Please let us know if you have any suggestions on how we could've improved your stay! We hope to see you again soon!

10/10 - 훌륭해요

Elizabeth Marie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
receptionist was very nice
2024년 2월에 2박 숙박함
답변 제공: F.B. 님, 2024년 2월 27일
Hi Elizabeth, thank you for your review. We hope to see you again!

2/10 - 너무 별로예요

Gwen

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms smelled like bleach would not air out. There were empty alcohol bottles in the parking lot and people smoking outside of their rooms. We could not stay at this hotel and I am trying to get my refund and the hotel is charging me for the full amount I agreed to on Expedia and is not telling the truth by saying on my bank account that they are giving me a refund for amounts that were not apart of the agreed upon price. Now the hotel will not answer the phone for myself or Expedia. They say the manager will not be in for a week. It was not safe.
2024년 2월에 2박 숙박함
답변 제공: Dany 님, 2024년 2월 22일
I'm sorry your stay was unsatisfactory. We gladly could've moved you into a different room if the smell was overwhelming. Also, It's not permitted to smoke inside any of our rooms, but our guests are welcome to smoke outside if they please. Unfortunately, our cancellation policy states that if you fail to cancel within 48 hours of your reservation, you are subject to a charge equal to 1 night's stay; this includes if you leave after checking in. Your entire payment, minus 1 night's stay, was refunded. If you haven't received your refund within a week, call your bank. I assure you our residence is plenty safe; we never have any issues with crime or riff-raff, and our rooms are clean. I'm sorry we were not up to your personal standards but that's no reason to leave a negative review. I hope you will consider this and give us another chance in the future.

10/10 - 훌륭해요

Jaded

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The area is pretty quiet, the front desk staff is very nice
2024년 1월에 1박 숙박함
답변 제공: Dany 님, 2024년 2월 2일
Thank you for your feedback! We're glad you enjoyed your stay and we hope to see you again soon!

2/10 - 너무 별로예요

Philip

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 5박 숙박함
답변 제공: Dany 님, 2024년 2월 2일
We're sorry you did not enjoy your stay with us. Please feel free to call the office if you have any questions or concerns. We hope you will give us another chance in the future!

4/10 - 별로예요

Honey

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place charged me $40 for a towel and bed sheets that were already stained when I arrived. They are so rude and uncourteous. In their online profile that said "Breakfast Included" Ha! They dont even have a coffee pot in the room let alone breakfast. The floors of the room were still dirty and the place smeeled like an old Thrift store. They door had no security lock only a single lock. There was only one waste basket in the room and the furniture had grafiti and greasey unclean surfaces. I will NOT stay here again.
2024년 1월에 1박 숙박함
답변 제공: Dany 님, 2024년 2월 2일
You have stayed with us many times and haven't seemed to have any issues yet. We do not advertise offering breakfast; I apologize for any misunderstandings. I assure you all of our towels are diligently checked for stains before they're folded, so it's unlikely the towels were already stained. You should've had two wastebaskets, one in the room and one in the bathroom; I apologize if one was missing. You are always welcome to request anything you might need; we will do everything we can to accommodate your request. Please feel free to call with any other concerns about your stay. I hope you will give us another chance in the future.

8/10 - 좋아요

Jaded

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The bathtub is a good size
2024년 1월에 1박 숙박함
답변 제공: Dany 님, 2024년 2월 2일
Thank you for your review! We are very glad you enjoyed your stay and we hope to see you again soon!

10/10 - 훌륭해요

Lino

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Dany 님, 2024년 2월 2일
Thank you for staying with us! We hope to see you again soon!

2/10 - 너무 별로예요

Tanya

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No amendities, no customer service. Bathroom is outdated and well used. There was no alarm clock, extra blankets were not allowed when asked for them. It was a cold night. Woke up to gargage truck pick up at 5:30am from motel parking lot dumpster.
2024년 1월에 1박 숙박함
답변 제공: Dany 님, 2024년 2월 2일
We are sorry you didn't have a satisfactory stay with us. Unfortunately, there's nothing we can do about the garbage truck it does have to take the trash and unless there were no extra blankets available, you should've been given one at request, I'm sorry you were not accommodated with that. If you have any other concerns or suggestions, please call the office and let us know! We hope you will give us another chance in the future!

2/10 - 너무 별로예요

Michael

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
DO NOT STAY HERE
This place is a nasty, money stealing pit of dispar. DO NOT STAY HERE
2023년 12월에 1박 숙박함
답변 제공: Dany 님, 2024년 2월 3일
I'm sorry your stay was unsatisfactory. Unfortunately, you were not respectful of our business. Please do not retaliate with a negative review.

2/10 - 너무 별로예요

Michael

2023년 12월에 1박 숙박함
답변 제공: F.B. 님, 2024년 2월 27일
Hi Michael, we apologize for any shortcomings you experienced during your stay. We are currently working on improving our property and hope you decide to stay with us in the future. Thank you!

10/10 - 훌륭해요

Maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Dany 님, 2024년 2월 2일
We are glad you enjoyed your stay! We hope to see you again soon!

10/10 - 훌륭해요

Juan

2023년 12월에 4박 숙박함
답변 제공: Dany 님, 2024년 2월 2일
Thank you for your review! We hope to see you again soon!

10/10 - 훌륭해요

Giselle

2023년 11월에 1박 숙박함
답변 제공: Dany 님, 2024년 2월 2일
We are glad you had a satisfactory stay with us! We hope to see you again!

10/10 - 훌륭해요

Larenzo

좋아요: 편의 시설/서비스
Staff is great
2023년 11월에 1박 숙박함
답변 제공: Dany 님, 2023년 11월 8일
Thank you for your review! We're glad you enjoyed your stay with us and we hope to see you again soon!

6/10 - 괜찮아요

Michelle

좋아요: 직원 및 서비스
2023년 11월에 3박 숙박함
답변 제공: Dany 님, 2023년 11월 8일
Thank you for your feedback! Let us know if you have any suggestions on how we can improve your rating! We hope to see you again soon!

8/10 - 좋아요

Patrick 님, Santa Fe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location in downtown Chico
2023년 11월에 2박 숙박함
답변 제공: Dany 님, 2023년 11월 8일
Thank you for your feedback! We hope to see you again soon!

8/10 - 좋아요

Rachel

2023년 10월에 2박 숙박함
답변 제공: Dany 님, 2023년 11월 25일
Thank you for your rating! We appreciate your input and are glad you enjoyed your stay! We hope to see you again soon.

10/10 - 훌륭해요

Katy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Dany 님, 2023년 11월 4일
Thank you for your review! We're glad you enjoyed your stay with us and hope to see you again soon!

4/10 - 별로예요

Samuel

2023년 10월에 1박 숙박함
답변 제공: Dany 님, 2023년 11월 2일
We're sorry you weren't satisfied with your stay. Contact our office with any concerns about your stay with us or any suggestions you might have on how we can improve your visit next time! We hope you will give us another chance in the future.

8/10 - 좋아요

Rachel

가족 여행
좋아요: 숙박 시설 상태 및 시설
It is super close to restaurants and stores in town. The facility is so clean and tidy. They also have wonderful security which ensures the safety of its guests.
2023년 10월에 2박 숙박함
답변 제공: Dany 님, 2023년 10월 29일
Thank you so much for your review! We are glad you enjoyed, and felt safe, staying with us. We hope to see you again soon!

10/10 - 훌륭해요

Humberto

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Dany 님, 2023년 10월 26일
Thank you for your review! We're glad you enjoyed your stay with us, and we hope to see you again soon!

8/10 - 좋아요

Marlon

가족 여행
Location is great. Walking distance to downtown and surroundings.
2023년 10월에 2박 숙박함
답변 제공: Dany 님, 2023년 10월 18일
Thank you for taking the time to write a review! We are glad that you enjoyed your stay with us, and we hope to see you again soon!

6/10 - 괜찮아요

Amelia

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 10월에 2박 숙박함
답변 제공: Dany 님, 2023년 10월 18일
Thank you for your review. If you have any suggestions on what we could do to better your rating please let us know! We hope to see you again soon!

2/10 - 너무 별로예요

Francisco

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Property was full of bugs, cockroaches
2023년 10월에 1박 숙박함
답변 제공: Dany 님, 2023년 10월 18일
We cannot control what bugs are scurrying around outside but we are very on top of spraying our rooms/motel in order to keep any unwanted little creatures out. We will look into the issue, in the meantime please feel free to contact our office with any questions or concerns.

6/10 - 괜찮아요

Jesus

연인과의 여행
좋아요: 직원 및 서비스
Friendly staff
2023년 10월에 1박 숙박함
답변 제공: Dany 님, 2023년 10월 18일
Thank you for your review! We are glad you enjoyed your stay and we hope to see you again soon!

8/10 - 좋아요

Alexander

2023년 9월에 1박 숙박함
답변 제공: Dany 님, 2023년 10월 28일
Thank you for your review! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 - 훌륭해요

Alexander

2023년 10월에 1박 숙박함
답변 제공: Dany 님, 2023년 10월 26일
Thank you for your review! We're glad you were satisfied with your stay, and we hope to see you again soon!

2/10 - 너무 별로예요

Chaz

단체 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Owners are extremely nice.. HOWEVER - I stayed for 3 night's.. but night one i walked to my room and a guy ran away from my door. I came up to my door and looked on the ground.. and there were blood splatters everywhere on the ground. AC unit doesnt count by the degrees.. idk how to explain that.. and to top it off.. no maid service.. and if you want new towels.. you have to turn them in yourself. Just one of the worst hotel experiences of my life tbh.. and i feel it is a duty to leave this review. Idk how i would feel if a mom and her kid came here to stay the night ir something. I was with me and another guy.. and it was not safe or satisfying. I literally took my possessions of value with me.. i didnt even leave them in the room. Its rhats bad. HOPE THEY TURN IT AROUND
답변 제공: Dany 님, 2023년 9월 13일
Thank you for taking the time to leave a review. You are always welcome to ask the housekeepers for new sheets or any other services you feel are needed. I assure you our establishment is very safe, we never have any issues with theft or break ins. We're sorry you were unsatisfied with your stay, if you have any concerns or suggestions on how we could better your experience, please give the office a call!

2/10 - 너무 별로예요

Jermaine

2023년 9월에 1박 숙박함
답변 제공: Dany 님, 2023년 9월 13일
Thank you for your review. We're sorry you were unsatisfied with your stay! If you have any suggestions or concerns please call our office. We hope you will give us another chance in the future!

6/10 - 괜찮아요

Denise

가족 여행
좋아요: 직원 및 서비스
2023년 9월에 2박 숙박함
답변 제공: Dany 님, 2023년 9월 7일
Thank you for your review! If you have any suggestions on how we can improve your score please feel free to call or email the motel! We hope to see you again soon!

10/10 - 훌륭해요

Louies

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Dany 님, 2023년 9월 6일
Thank you for taking the time to leave us a review! We are glad you enjoyed your stay and we hope that you will come again soon!

10/10 - 훌륭해요

Anayely

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Todo bien
2023년 8월에 1박 숙박함
답변 제공: Dany 님, 2023년 8월 16일
Thank you for your review! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Gteat hotel for the price!
2023년 7월에 13박 숙박함
답변 제공: Dany 님, 2023년 8월 9일
Thank you for your review! We are glad you enjoyed your stay with us and we hope you will come again soon!

10/10 - 훌륭해요

Richard

2023년 8월에 1박 숙박함
답변 제공: Dany 님, 2023년 8월 24일
Thank you for taking the time to leave us a review! We are glad that you enjoyed your stay, and we hope to see you again soon!

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Dany 님, 2023년 7월 28일
Thank you for your review! We are glad you enjoyed your stay and we hope to see you again soon!

2/10 - 너무 별로예요

Gail

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pay more for another place. Would sleep in the car
Not good.
2023년 7월에 1박 숙박함
답변 제공: Dany 님, 2023년 7월 28일
I'm sorry you were disappointed with your visit. Please contact our office if you have any concerns about your stay with us! We hope you will give us another chance in the future.

10/10 - 훌륭해요

Shawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A
2023년 7월에 1박 숙박함
답변 제공: Dany 님, 2023년 7월 19일
Thank you so much for your review! We hope to see you back soon!

10/10 - 훌륭해요

Bronson

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Dany 님, 2023년 7월 19일
We appreciate you taking the time to leave a review! We hope to see you back soon!

6/10 - 괜찮아요

Mary Dunson

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
It was cool ,I would rent again
2023년 7월에 1박 숙박함
답변 제공: Dany 님, 2023년 7월 15일
Thank you for your review! We hope to see you again soon!

10/10 - 훌륭해요

Terry

2023년 7월에 2박 숙박함
답변 제공: Dany 님, 2023년 8월 3일
Thank you for the review! We're glad you enjoyed your stay and we hope to see you again soon!

10/10 - 훌륭해요

Lino

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Dany 님, 2023년 7월 12일
Thank you for your review! We hope to see you back soon!

8/10 - 좋아요

Maria

2023년 7월에 1박 숙박함
답변 제공: Dany 님, 2023년 8월 3일
We are glad you enjoyed your stay with us and we hope we will see you again in the future!

10/10 - 훌륭해요

Terry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I like the clean room and staff is helpful.
2023년 7월에 3박 숙박함
답변 제공: Dany 님, 2023년 7월 12일
Thank you for your review! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 - 훌륭해요

Lino

출장 여행
2023년 7월에 1박 숙박함
답변 제공: Dany 님, 2023년 7월 5일
Thank you for staying with us and taking the time to write us a review! We hope to see you again soon!

8/10 - 좋아요

lisa

출장 여행
The rooms are in the process of renovation. My room had new flooring. Overall the room is no frills and definitely not a boutique hotel. but it is located in downtown Chico and is very cost effective.
2023년 6월에 3박 숙박함
답변 제공: Dany 님, 2023년 7월 5일
Thank you for your review! We are glad you noticed our efforts to spruce up the motel! We're working on making it the best place to be downtown and we hope to see you back soon!

10/10 - 훌륭해요

Lino

2023년 6월에 2박 숙박함
답변 제공: Dany 님, 2023년 7월 5일
Thank you so much for your review! We are glad you enjoyed your stay with us, and we hope to see you again soon!