외부 세부 사진

컴포트 인 포트 콜린스 노스 여행 후기

2.5 out of 5
컴포트 인 포트 콜린스 노스
601 SW Frontage Rd., Fort Collins, CO

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 436개" "
평점 8 - 좋아요. 1002개 이용 후기 중 348개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 126개" "
평점 4 - 별로예요. 1002개 이용 후기 중 54개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 38개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

Thecooperclan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great for kids if traveling.. Late night pool and big Hottub 12pm close time 6am open… on a road trip from Washington to Kansas. kids loved it we got in late and they could still swim. Breakfast was good and fresh. Staff was very polite even late night. Beds comfortable and room was quiet considering how close to road.. looking to stop here again on our way home
2024년 3월에 1박 숙박함
답변 제공: Neil 님, 2024년 4월 10일
Dear Valued Guest,Thank you for choosing to stay at Comfort Inn Fort Collins North and for sharing your wonderful feedback! We're delighted to hear that your family enjoyed our late-night pool and spacious hot tub during your road trip. It's fantastic to know that our accommodating hours allowed your kids to have a refreshing swim even upon late arrival. We're also thrilled that you found our breakfast offerings satisfying and our staff polite, even during late hours. Your compliments on our comfortable beds and quiet rooms are greatly appreciated.We would be honored to welcome you back on your journey home and provide you with another enjoyable stay. Should you require any assistance or have any special requests, please do not hesitate to let us know. Safe travels, and we look forward to hosting you again soon!Warm regards,Comfort Inn Fort Collins North Management Team

8/10 - 좋아요

Maja

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very nice staff and room was very clean. Pool could use a backwash and hot tub could use fresh water as it was obvious it has not been maintained in a while.
2024년 3월에 1박 숙박함
답변 제공: Neil 님, 2024년 4월 10일
Dear Guest,Thank you for choosing Comfort Inn Fort Collins North and for taking the time to share your feedback. We're thrilled to hear that you found our staff very nice and your room exceptionally clean. Your satisfaction is our priority, and we're glad we could meet your expectations in these areas.We apologize for any inconvenience caused by the condition of the pool and hot tub. Maintaining a clean and inviting environment is essential to us, and we appreciate you bringing these concerns to our attention. Rest assured, we will address these issues promptly with our maintenance team to ensure that our facilities are properly maintained for all guests to enjoy.We value your feedback as it helps us improve, and we hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,Comfort Inn Fort Collins North Management Team

10/10 - 훌륭해요

Thomas

NA
2024년 2월에 2박 숙박함
답변 제공: Neil 님, 2024년 4월 10일
Dear Esteemed Guest,Thank you for your glowing 5-star review of your recent stay at Comfort Inn Fort Collins North! We are thrilled to hear that you had such a wonderful experience with us. Providing exceptional service and accommodations is our top priority, and it's fantastic to know that we succeeded in meeting your expectations.Your kind words about our staff's friendliness and the cleanliness of our facilities mean the world to us. We strive to create a welcoming and comfortable environment for all our guests, and we're delighted that you found your stay enjoyable.We truly appreciate your recommendation and would be honored to welcome you back for another outstanding stay. Whether you're visiting Fort Collins for business or leisure, we'll be here to ensure you have another memorable experience. Please don't hesitate to reach out if there's anything we can assist you with in the future.Warm regards,Comfort Inn Fort Collins North Management Team

8/10 - 좋아요

James

출장 여행
좋아요: 청결 상태
Value and comfort for good price, adequate hot breakfast. Staff were pleasant
2024년 3월에 4박 숙박함
답변 제공: Neil 님, 2024년 4월 10일
Dear Guest,Thank you for choosing Comfort Inn Fort Collins North and for sharing your feedback. We're pleased to hear that you found value and comfort during your stay, and that you enjoyed our hot breakfast offerings. Your satisfaction is important to us, and we're glad to know that our staff contributed positively to your experience with their pleasant demeanor.We appreciate your feedback and strive to continually improve. Please know that we take your comments seriously and will use them to enhance our services for future guests.We would love the opportunity to welcome you back for another enjoyable stay. Whether for business or leisure, we'll ensure you receive the same level of comfort and value that you experienced during your recent visit.Thank you again for your review, and we look forward to hosting you again soon.Warm regards,Comfort Inn Fort Collins North Management Team

10/10 - 훌륭해요

Patrick

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Trouble with their system and the clerk. Great management though!
2024년 2월에 1박 숙박함
답변 제공: Meli 님, 2024년 2월 22일
Dear Patrick, Thank you for your feedback. We're thrilled to hear that you found our management team to be great, and we'll be sure to pass on your kind words. However, we are sorry to hear that you had a negative experience with our reservation system and a member of our front desk staff. We always aim to provide excellent service, and we apologize for any inconvenience this may have caused you during your stay. We are continuously working on improving our systems and training our staff to ensure that we meet the high standards of service that our guests expect from us. We appreciate your feedback and hope to have the opportunity to welcome you back in the future

6/10 - 괜찮아요

Kirin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was nice and clean. And comfortable. There was limited tv selection and the location of the coffer maker was strange. But we did enjoy our stay
2024년 2월에 1박 숙박함
답변 제공: Meli 님, 2024년 2월 9일
Thank you for sharing your recent experience with us. We are thrilled to hear that you found our hotel to be nice, clean, and comfortable during your stay. Your comfort and satisfaction are of the utmost importance to us, and it's wonderful to know that we succeeded in providing you with a pleasant stay.We truly appreciate your feedback regarding the TV selection and the location of the coffee maker. Your comments are invaluable as they help us continually improve our services for our guests' enjoyment.Despite these minor observations, we hope that you were able to indulge in our delicious breakfast offerings and take advantage of our convenient location. Should your travels bring you back to the area, we would love the opportunity to welcome you again and ensure your next stay is even more delightful.

6/10 - 괜찮아요

Devon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
25 dollar per day pet fee. Crazy!
2024년 1월에 2박 숙박함
답변 제공: Paul 님, 2024년 2월 29일
Thank you for sharing your feedback with us. We understand that our pet fee might seem high for some guests. However, we strive to maintain a clean and comfortable environment for all of our guests, including those traveling with pets. The fee helps us cover the additional cleaning costs associated with pet-friendly rooms, ensuring that our accommodations remain fresh and inviting for all visitors.Regarding the springtime activities in Fort Collins, we're happy to share some of the wonderful options available:Explore the Cache la Poudre River: This scenic river offers various outdoor activities, including fishing, tubing, and kayaking. It's an excellent spot for nature enthusiasts looking to spend time in the great outdoors.Hike at Horsetooth Mountain Open Space: For breathtaking views of the city and surrounding area, consider hiking at Horsetooth Mountain Open Space. The trails are beautiful and provide an opportunity to reconnect with nature.Visit Old Town Square: Fort Collins' vibrant downtown area is filled with charming shops, restaurants, and breweries. Old Town Square is particularly delightful during the spring, with live music, entertainment, and a variety of culinary experiences to enjoy.We hope this information helps you plan a memorable springtime visit to Fort Collins. Please don't hesitate to reach out if you have any further questions or need assistance. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

8/10 - 좋아요

Chad

2024년 2월에 1박 숙박함
답변 제공: Neil 님, 2024년 4월 10일
Dear Guest,Thank you for choosing Comfort Inn Fort Collins North for your recent stay. We appreciate your feedback and strive to improve based on all comments received.We're glad you stayed with us and regret any aspects of your experience that fell short of expectations. Your satisfaction is paramount, and we are committed to addressing any issues to enhance future stays.We invite you to return and experience the improvements we've made. Our team is dedicated to ensuring every guest enjoys a comfortable and enjoyable stay.Thank you again for your valuable feedback. We look forward to the opportunity to host you again soon at Comfort Inn Fort Collins North.Warm regards,Comfort Inn Fort Collins North Management Team

10/10 - 훌륭해요

amy

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Descent hotel, friendly staff. Clean and comfortable rooms, very affordable.
2024년 2월에 1박 숙박함
답변 제공: Meli 님, 2024년 2월 9일
Thank you so much for taking the time to share your experience at our hotel. We are delighted to hear that you found our staff friendly and our rooms clean and comfortable. Providing excellent service at an affordable price is always our top priority, and we're thrilled to know that we hit the mark during your stay.We truly appreciate your kind words and your recommendation. It was our pleasure to have you as our guest, and we hope to welcome you back again in the future. If there is anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

10/10 - 훌륭해요

Joshua Paul

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Had a very nice stay with my girl! Shower head was kind of busted but it’s all good :)
2024년 1월에 2박 숙박함
답변 제공: Paul 님, 2024년 1월 30일
Thank you for taking the time to share your positive experience! We're thrilled to hear that you both had a nice stay with us.We appreciate your understanding regarding the shower head, and we apologize for any inconvenience it may have caused. Our maintenance team will address this promptly to ensure it's in perfect condition for future guests.If there's anything else you'd like to share or if there's any way we can make your next stay even more enjoyable, please feel free to let us know. We look forward to the pleasure of welcoming you back for another great stay.Thank you for choosing us!

10/10 - 훌륭해요

Brenda

Very quiet
2024년 1월에 3박 숙박함
답변 제공: Paul 님, 2024년 1월 30일
Thank you so much for your wonderful 5/5 review! We are delighted to hear that your stay with us was not only satisfactory but also peaceful.Creating a relaxing environment for our guests is a top priority, and it's gratifying to know that you experienced just that. Your feedback motivates us to continue providing the highest level of service and ambiance to all our guests.If there's anything specific you enjoyed during your stay or any additional comments you'd like to share, please feel free to let us know. We appreciate your kind words and look forward to the opportunity to host you again in the future.Thank you for choosing the Comfort Inn!

10/10 - 훌륭해요

Juan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Paul 님, 2024년 1월 30일
Thank you so much for your outstanding 10/10 review! We are thrilled to learn that you had such a fantastic experience during your stay with us.Our team takes great pride in delivering exceptional service, and your feedback is truly rewarding. It's wonderful to know that our efforts to provide a memorable stay have resonated with you.If there's anything specific that stood out to you or any additional comments you'd like to share, we would love to hear them. Your satisfaction is our top priority, and we are grateful for the opportunity to have hosted you.We look forward to welcoming you back in the future. Thank you again for choosing the Comfort Inn!

10/10 - 훌륭해요

Russ

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Holiday travels
Nice and quiet. The breakfast could use some improvements, very limited selection of hot food. Handy location.
2023년 12월에 12박 숙박함
답변 제공: Paul 님, 2024년 1월 30일
Thank you for sharing your positive feedback with us! We're delighted to hear that you found our location convenient and enjoyed the peaceful atmosphere during your stay.We appreciate your constructive comments regarding the breakfast selection. Your input is important to us, and we'll certainly take your suggestions into consideration to enhance our offerings for future guests.It's wonderful to know that you had an overall positive experience, and we hope to have the pleasure of welcoming you back in the future. If there's anything specific you'd like to see improved or any additional feedback you'd like to share, please feel free to let us know.Thank you again for choosing our hotel, and we look forward to serving you even better on your next visit!

8/10 - 좋아요

Mayra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel
Our stay over all was great. We stayed 5 nights and in the room it stated that housekeeping came every 3 days and they never came, I had to ask for toilet paper and clean towels. Breakfast was very limited. Would definitely stay here again, it was very close to all of my family members.
2023년 12월에 5박 숙박함
답변 제공: Paul 님, 2024년 1월 30일
Thank you so much for your valuable feedback and for choosing to stay with us during your visit. We're thrilled to hear that your overall experience was great and that our convenient location suited your needs.We sincerely apologize for any inconvenience you faced with housekeeping service and the limited breakfast options. Your comments are crucial to our ongoing efforts to improve, and we appreciate your understanding. Rest assured, we'll address these concerns to ensure a more seamless experience for future guests.We are grateful for your positive note about considering staying with us again. We genuinely value your loyalty and look forward to the opportunity to host you once more. If there's anything specific you'd like us to improve or if you have any additional suggestions, please feel free to share them.Thank you again for your feedback, and we hope to welcome you back soon.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful Stay
The hotel was in a great location and I got a great deal for it. The room was a perfect size with a great view of the mountains
2023년 12월에 4박 숙박함
답변 제공: Paul 님, 2024년 1월 30일
We're thrilled to hear that you enjoyed your stay with us! It's wonderful that our hotel's prime location and the great deal you received added to your overall experience. We're delighted that the room size and the spectacular mountain view met your expectations. Your positive feedback means a lot to us, and we truly appreciate your recommendation. Should your travels bring you back to the area, we'd be honored to host you again. Thank you for choosing our hotel!

10/10 - 훌륭해요

Tracey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Paul 님, 2024년 1월 30일
Thank you so much for taking the time to share your fantastic 5-star review! We are delighted to hear that your stay with us was a positive and memorable experience.It's always rewarding for our team to know that their efforts have made a lasting impression on our guests. Your high rating motivates us to continue delivering exceptional service and hospitality to all our guests.If there's anything specific that stood out to you during your stay or any additional feedback you'd like to share, we'd love to hear it. We appreciate your support and hope to have the pleasure of welcoming you back for another outstanding stay in the future.Thank you again for choosing the Comfort Inn!

8/10 - 좋아요

Calvin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was amazing. Friendly , courteous, and responsive. Highly recommend
2023년 12월에 8박 숙박함
답변 제공: Paul 님, 2024년 1월 30일
Thank you so much for your kind words! We're thrilled to hear that our staff made a positive impact on your experience. Our team is dedicated to providing friendly, courteous, and responsive service, and it's wonderful to know that we've met your expectations. We appreciate your recommendation and look forward to welcoming you back in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Thank you again for choosing us!

8/10 - 좋아요

Jon

2023년 12월에 1박 숙박함
답변 제공: Paul 님, 2024년 1월 30일
Thank you so much for taking the time to share your feedback with us. We truly appreciate your positive review and are delighted to hear that your experience at our Comfort Inn was overall satisfying. Your input is valuable to us as we continuously strive to improve our services.If there are specific areas where you feel we can enhance your experience further or if there's anything you'd like to share with us, please feel free to reach out. We are committed to providing exceptional hospitality, and your insights help us achieve that goal.We hope to have the pleasure of welcoming you back in the future and earning that extra star to make your stay even more memorable.Thank you again for choosing the Comfort Inn!

10/10 - 훌륭해요

Danette

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Refreshingly affordable and clean
The staff was so friendly, greeting us each time we came in or left. Their breakfast was amazing. With a waffle bar, hot foods, and of course the normal continental breakfast foods. The room was clean and neat. It’s affordable and reasonable. I would definitely stay again.
2023년 11월에 6박 숙박함
답변 제공: Jay 님, 2023년 12월 8일
Thank you so much for the kind words. All staff work hard at this establishment to provide good service. We are glad you had a positive stay.

4/10 - 별로예요

Valerie

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Pros- Clean hotel, kid friendly pool, nice size rooms Cons- Run out of breakfast by 730-8, wont honor hotel.com pricing, and fighting to get refunded money because they over charged on other things.
2023년 11월에 2박 숙박함
답변 제공: Jay 님, 2023년 12월 8일
Thank you Valerie for your review. Our prices don't always reflect 3rd part pricing. We encourage if one wants the pricing of a 3rd party to book with them and not with the hotel directly. We will look into the breakfast issue, to my knowledge breakfast goes from 6 - 9 AM

6/10 - 괜찮아요

Jason

2023년 11월에 5박 숙박함
답변 제공: Jay 님, 2023년 12월 8일
Thank you Jason for your review, we will share this result to improve our review score.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
High value for 1-night-stay
Hotel had everything we needed. It wasn’t perfect, but it was probably the best value we could find.
2023년 11월에 1박 숙박함
답변 제공: Jay 님, 2023년 12월 8일
Thank you for the 10 out of 10 review. We will continue to work to improve.

8/10 - 좋아요

Raini

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great stay, Comfortable room
Staff was great, room was clean, breakfast area was clean and options were decent, parking was available and lighted. Oddly in our room there was a plastic bag taped around the smoke detector, not sure if this was a previous guest trying to turn the room into a smoking room or just a busted detector but found that odd and we still felt just as safe regardless. Our only complaint was that we went to sit in the hot tub for a bit after a long travel day but didn't last more than 3 mins due to the STRONG chemical smell burning our noses and eyes so badly that we had to get out and go shower immediately. I'm sure this meant the water was "clean" but our eyes and lungs were literally screaming for fresh air. The pool itself was chilly but not at all filled with all the chemicals so we rinsed off there before going back to our room.
2023년 11월에 1박 숙박함
답변 제공: Jay 님, 2023년 12월 8일
Hello Raini, thank you for the kind words. Yes the hot tub does require cleaning for optimal experience and we apologize for the strong smell. We will be more mindful of the timing when it gets cleaned. We will continue to observe the temperature for the pool itself.

8/10 - 좋아요

Bobby

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Jay 님, 2023년 12월 8일
Hello Bobby thank you for the kind 4 out of 5 review

10/10 - 훌륭해요

Jorge

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The most courteous staff, hot tub ,
2023년 11월에 2박 숙박함
답변 제공: Jay 님, 2023년 12월 8일
Thank you Jorge for the 5 out of 5 review!

8/10 - 좋아요

Nancy

2023년 10월에 2박 숙박함
답변 제공: Jay 님, 2023년 12월 8일
Hello Nancy thank you for the kind review 4 out of 5. We will continue to work hard to improve scores

2/10 - 너무 별로예요

Victor

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Jay 님, 2023년 12월 8일
Hello Victor, thank you for taking the time to leave a review. We will continue to work hard to improve our score.

10/10 - 훌륭해요

John

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 4박 숙박함
답변 제공: Jay 님, 2023년 12월 8일
Hello John. Thank you for the 10 out of 10 review

10/10 - 훌륭해요

Joe

2023년 10월에 4박 숙박함
답변 제공: Jay 님, 2023년 12월 8일
Hello Joe! Thank you kindly for the 10 out of 10 review. We will continue to work hard to maintain that review

10/10 - 훌륭해요

Sara

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property! The staff was professional and nice.
2023년 10월에 1박 숙박함
답변 제공: Meli 님, 2024년 2월 9일
Thank you for taking the time to share your positive feedback with us. We're thrilled to hear that you enjoyed your stay and found our property to be to your liking.Our team works hard to provide exceptional service, and it's wonderful to hear that you found our staff to be professional and friendly. Your kind words will be shared with them, as they serve as motivation to continue delivering outstanding hospitality.We appreciate your support and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

4/10 - 별로예요

Steven

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Dirty and disappointing.
So disappointed with this facility. Outdated and dirty. Our room was sticky…the surfaces, the floors. Freezer had tons of frost and someone else’s old ice cream in it. Wallpaper around shower was peeling and moldy. Carpet was filthy…pic of washcloth is after cleaning two sticky spots of carpet. The pull out bed was garbage and we had to ask several times for extra padding. AC was musty and loud (kept me up all night as it cycled in and off). Luckily my husband looked at the iron before using it or it would have ruined his pants. Pool was cloudy so didn’t even attempt that. Would not recommend this place AT ALL.
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

Jared

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Weekend Colorado trip
Room was clean and comfortable. Will stay here again next time in town
2023년 9월에 1박 숙박함
답변 제공: Meli 님, 2024년 2월 9일
Thank you for sharing your experience with us! We're delighted to hear that you found your room clean and comfortable during your recent stay. It's always our goal to provide a relaxing and enjoyable environment for our guests, and we're thrilled to know we hit the mark. We're looking forward to welcoming you back next time you're in town! Please don't hesitate to reach out if there's anything we can do to make your next stay even more memorable.

10/10 - 훌륭해요

angela

2023년 9월에 2박 숙박함
답변 제공: Jay 님, 2023년 12월 8일
Hey Angela thank you for the kind review 5 out of 5!

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hot water ‘push’ on third floor challenging. Breakfast was terrific.
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Carol

가족 여행
별로예요: 직원 및 서비스
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice staff and clean room
2023년 9월에 1박 숙박함

4/10 - 별로예요

JoAne

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The elevator and the entire hallway smelled like marijuana. We had to put rolled up towel under our door to avoid it from making our room smelly. Our room was clean and comfortable but we will never stay here again on our date nights bc of the smell.
2023년 9월에 1박 숙박함

4/10 - 별로예요

Matthew

가족 여행
별로예요: 직원 및 서비스
6am Wake Up Call!
We checked in at 9:30pm on our check-in day. We did everything the person at the desk asked us to do, signed all the paperwork, presented my ID and were given a key to the room. Fast forward to 6am when the front desk person bangs on our room door, then tries to enter. He says he has no record of us checking in and wants to confirm we're supposed to be there. After I make it clear we had reservations, we did check in properly, we were offered no apology, no reasoning, nothing. Their processes, paperwork, follow through and internal communication are clearly lacking. The lack of customer service was after their mistake was awful. We won't be returning. PS - The shower curtain was covered in mold!
2023년 9월에 1박 숙박함

8/10 - 좋아요

Kaye

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
very nice people and A great stay
2023년 9월에 2박 숙박함

8/10 - 좋아요

NICOLAS

가족 여행
Besoin d'un rafraîchissement mais je recommande
Nous avions une chambre standard avec 2 grands lits A notre arrivée la chambre était propre mais une odeur de « vieillot » et renfermé était présente. Les fenêtres ouvertes ont permis de désodoriser la chambre mais je pense que l odeur vient de la moquette au sol. L endroit est calme bien que près d une grande route et la literie était très confortable et nous avons bien récupéré de nos longues journées de balades et découvertes. La salle de bain est grande et fonctionnelle avec une baignoire douche cependant la pomme de douche mériterai d être changée. Le petit déjeuner est correct (café, baggel, muffin, brioche tranchée, gaufres, oeufs, jus de pomme, yaourt etc) mais il manque (surtout pour les enfants) pancakes et pâte à tartiner au chocolat. Le personnel était sympathique et serviable. L hôtel est bien situé car près des stations essence et des restaurants.
2023년 7월에 3박 숙박함

8/10 - 좋아요

Jeremy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Right next to the interstate. Very helpful and generous staff.
2023년 8월에 1박 숙박함

4/10 - 별로예요

Dennis

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Toilet seat was broken, treadmill in fitness center was broken, key card for room continued to not work (20 -30 times over four days), volume control on TV did not work, additional fees added to overall costs when checking out.
2023년 8월에 4박 숙박함
답변 제공: Dariusz Czyszczon -General Manager 님, 2023년 8월 26일
Dear DENNIS We appreciate you taking the time to respond to our online survey regarding your most recent hotel stay. We have started a whole "Move to Modern" Initiative for the entire Comfort brand, so please accept our sincere apologies on behalf of our entire team for not living up to your expectations! With this initiative, you should see those changes occur with our television sets, those much-needed upgraded plush pillows, and a different style of in-room furniture to better serve the guest's needs! To give you a better experience, we hope we can persuade you to stay with us once more.

10/10 - 훌륭해요

carol

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
- great hotel. Very clean great parking. Priced good now
2023년 8월에 1박 숙박함
답변 제공: Dariusz Czyszczon -General Manager 님, 2023년 8월 26일
It's an honor to receive your outstanding review of Comfort Inn Fort Collins North! We were pleased to offer you welcoming front desk assistance and peaceful, relaxing accommodations. We sincerely hope the remainder of your journey is equally enjoyable. We appreciate your kind words and hope you will visit us again soon.

6/10 - 괜찮아요

Laura

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Dariusz Czyszczon -General Manager 님, 2023년 8월 27일
Dear Guest We appreciate your thoughtful feedback. We love to hear from you. It was a pleasure hosting you, and we hope to see you again!

4/10 - 별로예요

richard

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Rates were jacked up almost double , stayed last week for 125 , return trip was 200 , desk staff stiff as a board , a smile would be helpful .
2023년 8월에 1박 숙박함

4/10 - 별로예요

Jennifer

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There was no hot water in the room. Talked with the front desk the first night, he said there was no to fix it and said he’d make a note. The next morning still no hot water. Mentioned it when checking out and was told they’d make a note. There was a dirty cup and a doll door found under one bed. For the cost of the room it was disappointing.
2023년 8월에 1박 숙박함
답변 제공: Dariusz Czyszczon -General Manager 님, 2023년 8월 23일
Hello, JenniferWe would like to express our appreciation for bringing this up. Your input is incredibly helpful to us as we constantly look for ways to improve our service. To prevent a recurrence of this circumstance, we will take preventive measures.

10/10 - 훌륭해요

Valerie

좋아요: 청결 상태, 직원 및 서비스
2023년 8월에 1박 숙박함

4/10 - 별로예요

Marlie

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Saw a roach crawling up the wall, I was ready to BURN it down! That should speak volumes..
2023년 8월에 5박 숙박함
답변 제공: Dariusz Czyszczon -General Manager 님, 2023년 8월 23일
Please accept our apologies for the inconvenience this has caused you, and we sincerely hope we can provide you with a comfortable stay in the future so you can earn Choice Privileges points!

6/10 - 괜찮아요

Timothy

가족 여행
I would look elsewhere if you have options.
It was slightly above bad. The room stunk horribly of super strong cleaner when we arrived. It was so bad that we almost left. There was what appeared to be mold on the bathroom ceiling. We saw a few bugs in the room too. The AC worked and the beds were ok. I would not stay here again.
2023년 8월에 3박 숙박함
답변 제공: Dariusz Czyszczon -General Manager 님, 2023년 8월 23일
Dear Timothy,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations! Here at the Comfort Inn Fort Collins North, our aim is to be exceptional. Every review like yours is insightful and encouraging, and our team works hard to improve with each visit. We regret that housekeeping was not up to par. But rest assured that our housekeeping manager is informed of this information in order to prevent future inefficiencies. I am aware that we disappointed you, and we sincerely apologize.

10/10 - 훌륭해요

Jessica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We love staying here! Very clean rooms and friendly and helpful staff.
2023년 8월에 1박 숙박함
답변 제공: Dariusz Czyszczon -General Manager 님, 2023년 8월 23일
It is extremely wonderful to hear that Comfort Inn Fort Collins North is your go-to hotel in the area! We're thrilled that our clean, quiet accommodations and friendly, helpful staff keep you coming back to stay with us. We look forward to your next visit! Checkout out our facebook page for more things to do in Fort Collins