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마이크로텔 인 앤드 스위트 바이 윈덤 어번데일/디모인 여행 후기

2 out of 5
마이크로텔 인 앤드 스위트 바이 윈덤 어번데일/디모인
8711 Plum Dr, Urbandale, IA

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 337개" "
평점 8 - 좋아요. 1001개 이용 후기 중 346개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 161개" "
평점 4 - 별로예요. 1001개 이용 후기 중 86개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 71개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

7.0/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

6/10 - 괜찮아요

Sekerra

연인과의 여행, 출장 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
A lot of ants for staying just one night and pet fee was not disclosed correctly in the app
2024년 4월에 1박 숙박함
답변 제공: ang 님, 2024년 4월 17일
Thank you for taking the time write us a review. I am sorry for the ants. Did the front desk make you aware of the pet fee when you checked in? Have a good day!

10/10 - 훌륭해요

Penny

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable beds, plenty of hot water and water pressure. Quiet, clean and spacious.
2024년 4월에 2박 숙박함
답변 제공: Angie 님, 2024년 4월 10일
Thank you for your kind words.

6/10 - 괜찮아요

Cheryl

가족 여행
별로예요: 청결 상태
There was no microwave in the room which was not expected! I booked this hotel because we looked for one with a breakfast included and was VERY disappointed! The biscuits were hard as a brick and the gravy was COLD! Only a few slices of bread and a couple bagels available for all guests, a few hard boiled eggs and yogurt. No decent options. Nothing appealing so the second day ate elsewhere which is what we wanted to avoid. Also had a sign posted to not be able to bring food to your room. NEVER ran into this before! It would have been nice to take something back to our room for when we finished getting ready. Won’t be back.
2024년 4월에 2박 숙박함
답변 제공: Ang 님, 2024년 4월 10일
I am sorry about your experience here at our hotel. As we take all our reviews serious. I will address this information to management. We would love to have you back. Have a great day

8/10 - 좋아요

massa

It’s was nice
2024년 4월에 2박 숙박함
답변 제공: ang 님, 2024년 4월 10일
Thank you for your kind words.

10/10 - 훌륭해요

Puneet

좋아요: 청결 상태
Good
2024년 2월에 3박 숙박함
답변 제공: ang 님, 2024년 4월 17일
Thank you for the kind review

4/10 - 별로예요

Kory

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room lights flickered, our shower didn't work, and the couch in the bed had a big stain.
2024년 3월에 2박 숙박함
답변 제공: Angie 님, 2024년 3월 8일
Good morning Kory. I want to start by taking the time to write us a review. Sorry about the lighting in your room. We are currently working on updating all the rooms and that includes the maintenance. Unfortunately we are able to work on one or two rooms at a time. Therefore these things take time. Did you happen to let the front desk clerk on duty at the time of your stay about the bed? We could have possibly accommodated you for the inconvenience it may of caused you. We hope you still come back and stay with us again. Have a wonderful day.

2/10 - 너무 별로예요

Dapre

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: harry 님, 2024년 3월 5일
Thank you for staying with us and for your kind review and recommendation.

2/10 - 너무 별로예요

Ashley

연인과의 여행, 아이를 동반한 가족 여행, 반려동물 동반 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would never stay here again, even if you paid me. I travel A LOT and never really have issues at hotels. This one has been the worst. The beds are extremely hard. There was an extremely bright outdoor light right outside our window and showed through the curtains all night. TV and fridge did not work. Stayed for 5 days and they never had room service come. There’s a sign taped to the front desk that says they don’t come unless you’re there longer than 2 nights but they never did. We had to track down staff multiple times to ask for toilet paper and towels. Staff at front desk was very rude. I’ve had better experiences at cheaper hotels than this.
2024년 2월에 4박 숙박함
답변 제공: harry 님, 2024년 3월 5일
Thank you for staying with us and for your kind review and recommendation.

8/10 - 좋아요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to road.
2024년 3월에 1박 숙박함
답변 제공: harry 님, 2024년 3월 5일
Thank you for staying with us and for your kind review and recommendation.

2/10 - 너무 별로예요

Brandon

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk doesn't care.
2024년 3월에 1박 숙박함
답변 제공: Ang 님, 2024년 3월 7일
I am sorry that your experience here with us wasn't meeting your standards. I will pass this comment to the manager. We will be taking necessary actions to address this issue to ensure others do not feel the same way. Have a good day.

10/10 - 훌륭해요

Savage

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: harry 님, 2024년 3월 5일
Thank you for staying with us and for your kind review and recommendation.

8/10 - 좋아요

Wanda

2024년 2월에 2박 숙박함
답변 제공: Ang 님, 2024년 3월 20일
WANDA! Thank you for your 4/5 rating...come back and stay again with us soon!

10/10 - 훌륭해요

Juan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms was clean and had everything i needed for my stay.
2024년 1월에 3박 숙박함
답변 제공: harry 님, 2024년 2월 3일
Thank you for staying with us and for your kind review and recommendation.We are delighted to note that you had a pleasant experience on your stay with us, and appreciate your valuable feedback on our rooms and amenities

2/10 - 너무 별로예요

Sharon

It as good as the first time
2024년 1월에 1박 숙박함
답변 제공: harry 님, 2024년 1월 31일
Thank you for staying with us and for your kind review and recommendation.

10/10 - 훌륭해요

Barbara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good option at good price
2024년 1월에 1박 숙박함
답변 제공: harry 님, 2024년 1월 26일
Thank you for staying with us and for your kind review and recommendation.

6/10 - 괜찮아요

Sheri

좋아요: 직원 및 서비스
The tv was so small an the color terrible and room very small.tried canceling my reservation nobody got back to me i paid for 2 nights stayed there for 4 hours the 2 days.would not stay here again.
2024년 1월에 2박 숙박함
답변 제공: harry 님, 2024년 1월 26일
Thank you for staying with us and for your kind review and recommendation.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good stay but motal needs some love
Motel is getting very dated and a little beat up. Could use some maintenance and TLC. A good place to stay at a great pricepoint. Staff friendly and helpful.
2023년 12월에 1박 숙박함
답변 제공: harry 님, 2024년 1월 26일
Thank you for staying with us and for your kind review and recommendation.

6/10 - 괜찮아요

Joy 님, Omaha

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: harry 님, 2024년 1월 26일
Thank you for staying with us and for your kind review and recommendation.

8/10 - 좋아요

Dennis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Generally we liked our stay at Microtel. We’ve been at the one location several times. One major problem I must mention with regards to the accessibility room that I require. All was very good to be able to maneuver my power chair except the shower. The good was the shower was a no step entry. The not good to the shower was the bench seat mounted to the shower back wall was to far away from the water control on the opposite wall, such that I couldn’t reach it at all. The shower head was mounted so high on the wall of the shower that I couldn’t reach it to bring it down for shower use. I couldn’t reach either in order to facilitate my shower. It certainly was a nice big shower. Just that somehow that nice wood bench needed to be forward to accommodate a person who cannot reach beyond an arms length or standup even for a moment. I would really be surprised if that shower could classify as ADA Compliant if inspected.
2023년 12월에 1박 숙박함
답변 제공: HARRY 님, 2023년 12월 26일
Thank you for staying with us and for your kind review and recommendation.

6/10 - 괜찮아요

Andrew

2023년 11월에 1박 숙박함
답변 제공: harry 님, 2023년 12월 15일
Thank you for staying with us and for your kind review and recommendation.

8/10 - 좋아요

Ravi

2023년 12월에 1박 숙박함
답변 제공: harry 님, 2024년 1월 26일
Thank you for staying with us and for your kind review and recommendation.

4/10 - 별로예요

Michael

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: dani 님, 2023년 12월 15일
thank you for your rating if there is somthing we could of done better to accomodate you please feel free to always let us know. hope to see you again in the near future at hour hotel, merry christmas an a happy new year from the microtel inn an suites of urbandale,ia!!

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dissapointed
I'm less than pleased. Outside of the beds, this hotel is far worse than their 8.5 rating I saw online. Came into our room where the coffee pot needed to be plugged in for use, only to find bugs in our hot water multiple times. The workout room had two of it's three machines out of order and no working TV. The hand sanitizer wipes looked like they hadn't been touched in over a year there. Top it off with a very stale batch of biscuits and gravy and you have someone who doesn't write reviews doing one. I would've been better at a couch at my friend's house than staying in this establishment.
2023년 12월에 1박 숙박함
답변 제공: dani 님, 2023년 12월 15일
we apologize for the poor neglegeance of accomodatimg your stay here at the microtel, please always feel free to let us know in the near future an we can accomodate you an upgrade you to a room that fit your needs an has been thoroughly inspected prior to your arrival, an insure your stay is a good one. we apologize for the not so good experience an hope you come back so we ca do better in the near future merry christmas an a happy new year thanks the microtel inn an suites of urbandale!!!

10/10 - 훌륭해요

Vickie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean
2023년 11월에 1박 숙박함
답변 제공: harry 님, 2023년 12월 4일
Thank you for staying with us and for your kind review and recommendation.

10/10 - 훌륭해요

Abdirahman

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love this place
2023년 11월에 1박 숙박함
답변 제공: harry 님, 2023년 12월 4일
Thank you for staying with us and for your kind review and recommendation.

10/10 - 훌륭해요

Adrian

2023년 11월에 1박 숙박함
답변 제공: dani 님, 2023년 12월 15일
we want to thank you for your 5 out of 5 an hope to see you again in our hotel in the near future, merry christmas and have a happy new year from the microtel inn an suites of urbandale ia!!!

8/10 - 좋아요

Joan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quick stay.
2023년 11월에 1박 숙박함
답변 제공: Angie 님, 2023년 11월 27일
Hello Joan, thank you for taking the time to give us a 4/5 rating. Have a wonderful rest of your day.

10/10 - 훌륭해요

Ken

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a good value
2023년 11월에 2박 숙박함
답변 제공: Ang 님, 2023년 11월 9일
Thank you for this review. Hope you have a great day.

10/10 - 훌륭해요

Brandi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: harry 님, 2023년 11월 5일
Thank you for staying with us and for your kind review and recommendation.

6/10 - 괜찮아요

Douglas

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Unkept
Room 206 had no closet rail and hangers. Yes the hanger rail was completely missing. One of the lights in the bathroom didn’t work, and the TV remote battery was so weak that I had to get up and get within a couple feet of the TV to change channels and volume.
2023년 11월에 1박 숙박함
답변 제공: harry 님, 2023년 11월 5일
we are sorry to see that you were not too happy with your stay. Hopefully next time will be better for you. Thank you for taking the time to leave us a rating and have a good day.

2/10 - 너무 별로예요

Jim

2023년 10월에 2박 숙박함
답변 제공: Angie 님, 2023년 11월 27일
Hello Jim thank you for taking the time to give us a rating. Have a good day

6/10 - 괜찮아요

AGUT deng

가족 여행
좋아요: 청결 상태
The property is okay but the sheets and bedding has stained on them and should be changed,the curtains in the shower room has stained on them all over and it’s all white color,so that’s pretty horrible
2023년 10월에 4박 숙박함
답변 제공: harry 님, 2023년 11월 5일
I am sorry to see that you were not too happy with your stay. Hopefully next time will be better for you. Thank you for taking the time to leave us a rating and have a good day.

8/10 - 좋아요

Susan

연인과의 여행
좋아요: 편의 시설/서비스
The floors in the hallways need vacuuming. The carpet is outdated, but that is not an excuse not to vacuum them. The mattress is a little firm, but I can't expect a pillow top mattress at every place I stay. The breakfast was good. If I wanted a full course breakfast I could have gone to cracker barrel and paid $14 . The water heater is turned up way too high, it is basically scalding. When I told the young man at checkout that the water heater temperature should be turned down his smart ass answer was: "just mix the cold with the hot then It should be okay.". That was rocket science answer. Turn down the hot water temperature by at least 10 degrees. It will save the company quite a bit over a years time. If any there is a company that knows how to pinch pennies, it is Wyndham.
2023년 10월에 1박 숙박함
답변 제공: harry 님, 2023년 11월 5일
I am sorry to see that you were not too happy with your stay. Hopefully next time will be better for you. Thank you for taking the time to leave us a rating and have a good day.

6/10 - 괜찮아요

Jana 님, Ankeny

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
Didn’t realize there was no microwave or mini fridge in the room.
2023년 10월에 1박 숙박함
답변 제공: harry 님, 2023년 11월 5일
I am sorry to see that you were not too happy with your stay. Hopefully next time will be better for you. Thank you for taking the time to leave us a rating and have a good day.

6/10 - 괜찮아요

Erin

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: harry 님, 2023년 11월 5일
Thank you for staying with us and for your kind review and recommendation.

2/10 - 너무 별로예요

Valerie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: ang 님, 2023년 10월 27일
I am sorry to see that you were not too happy with your stay. Hopefully next time will be better for you. Thank you for taking the time to leave us a rating and have a good day.

8/10 - 좋아요

DAVID 님, Wheaton

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very friendly and helpful
2023년 10월에 1박 숙박함
답변 제공: Ang 님, 2023년 10월 27일
Thank you for your kind words. I will let the rest of the staff know as well. Have a wonderful afternoon. Hope to see you again in the future.

10/10 - 훌륭해요

Crystal

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My bed was incredibly comfortable. Everything was clean and the breakfast was really good.
2023년 10월에 2박 숙박함
답변 제공: Ang 님, 2023년 10월 17일
Thank you Crystal for taking the time to write this review. I will be pleased to let the staff know of your kind words. Thank you and have a great day.

6/10 - 괜찮아요

Robert

좋아요: 청결 상태, 객실의 편안함
2023년 10월에 7박 숙박함
답변 제공: ang 님, 2023년 10월 16일
Thank you for the rating!

2/10 - 너무 별로예요

Ryan

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only thing that worked on the tv was volume. If you enjoy the weather loop playing on the Home Screen, you’re in luck. The had zero pressure and the shower head had to be pointing almost straight out just to get enough flow to wash. Room was clean as it should be. Would recommend -5/10.
2023년 10월에 1박 숙박함
답변 제공: ang 님, 2023년 10월 16일
Thank you for taking the time to leave us a review. I will let the staff know of your concerns. Thank you and have a great day.

6/10 - 괜찮아요

Joel

아이를 동반한 가족 여행
I enjoyed the ability to access the interstate. I did not enjoy the lack of staff and the odor of marijuana throughout the third floor for my kids and i to deal with.
2023년 10월에 2박 숙박함
답변 제공: Angie 님, 2023년 10월 9일
Hello Joel. First let me say thank you for the review. Second let me apologize for odor you had to endure while you stayed here with us. Please know that all our reviews are taken seriously and this matter will be addressed so that way no future occurrences happen again. Have a good day.

2/10 - 너무 별로예요

Gary

별로예요: 청결 상태, 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Ang 님, 2023년 10월 6일
Hello Gary. Thank you for taking the time to give us a rating. Also SORRY to see that it is only 1 out of 5. We work everyday to make sure all our guest leave happy and or satisfied. Hopefully you will come back again. Have a good day.

6/10 - 괜찮아요

donald j

출장 여행
별로예요: 직원 및 서비스
The man who checked me in was totally unfriendly. The cleanliness of the room was very poor. The sink in the bathroom was very slow and backed up with water quickly. The TV wouldn't change channels from the weather channel. The mirrors had splatter on them from previous guests.
2023년 9월에 1박 숙박함
답변 제공: ang 님, 2023년 9월 28일
I want to start by saying thank you for writing this review. I also want to apologize for your experience here at our hotel. I can assure you that we take these matters seriously and this will be addressed to management. To ensure these matters are corrected and to prevent them from happening again. Have a good day.

10/10 - 훌륭해요

Lev

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: angie 님, 2023년 9월 25일
Thank you for this kind rating...Have a wonderful day

4/10 - 별로예요

kimberely

별로예요: 편의 시설/서비스
The property was nice the front desk clerk was rude and unfriendly. There was no microwave nor refrigerator. And the tv didn't work the first evening
2023년 9월에 3박 숙박함
답변 제공: ang 님, 2023년 9월 21일
Good morning Kimberely. Let me start by saying thank you for taking the time to write this review. I am sorry you had troubles with your television. As well as the clerk at the front desk. We are working on correcting these problems so that way they don't happen again in the future. Thank you and have a good day.

6/10 - 괜찮아요

Vicki

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Front desk not staffed
2023년 9월에 1박 숙박함
답변 제공: Ang 님, 2023년 9월 21일
Thank you for taking the time to write this review. We do have a full staff for our front desk. Maybe the day that you checked in the front desk clerk was away from the desk. Have a good day.

8/10 - 좋아요

Pedro

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2023년 9월에 1박 숙박함
답변 제공: ang 님, 2023년 9월 21일
Thank you for your kind words and for taking the time to write us a review. I will let the staff know of your kind words. Thank you and have a good day.

2/10 - 너무 별로예요

Kelly

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Smoke filled and dirty
2023년 9월에 1박 숙박함
답변 제공: ang 님, 2023년 9월 11일
First let me say thanks for taking the time to write this review. I am sorry if you felt our establishment was dirty, We are a non smoking hotel. Also our building is cleaned multiple times during each shift. I will let our staff know of your concerns. Thank you and have a great day.

2/10 - 너무 별로예요

MONICA MARIE

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a understaffed, horrible breakfast. And the hotel had outdated rooms.
2023년 8월에 4박 숙박함
답변 제공: ang 님, 2023년 9월 11일
Thank you for taking the time to write this review. I am sorry to hear that you did not like our breakfast options. We are currently in the process of updated all of our rooms. Sorry for any inconveniences this may of caused for you.

2/10 - 너무 별로예요

Marcy

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
We had to leave during our first night due to an emergency and they would not refund us for the second night. Only stayed 2 hours in the room the first night and no round for the second.
2023년 8월에 2박 숙박함
답변 제공: harry 님, 2023년 9월 2일
Thank you for staying with us and for your kind review and recommendation.